Interactive Health Human Touch HT-1650 Use & Care Manual page 12

Limited Five (5) Year Warranty
Please read the following warranty information for important disclosures before using your new
Human Touch Technology massage chair.
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It is Interactive Health 's mission to design, develop, manufacture and sell innovative, high quality
massage products that create a better and healthier way of life. We appreciate your commitment to our
mission and our products and are pleased to let you know that the Interactive Health
chair that you purchased comes with a limited one-year warranty. The warranty provides peace of mind
that you are covered for mechanical or structural defects in workmanship within the coverage guidelines
and limitations outlined below.
Coverage Guidelines:
The warranty begins on the original purchase date and consists of:
• Factory Service (Labor): Interactive Health
Interactive Health ® , repair parts covered by this warranty and labor for repair work and return shipping
to purchaser when repairs are completed.
• Parts Only (Parts): Interactive Health ®
return shipping to purchaser for repairs performed at the factory.
• Structural (Metal Frame): Interactive Health
this warranty and return shipping to purchaser for repairs performed at the factory.
HTT ® Chair (HT ™ Models)
New Products (Original Packaging Only)
Refurbished Products
Floor Demos (including "out of box")
Interactive Health will supply parts and schedule service with a third-party service provider to repair the
chair at the purchaser's location.
In the unlikely event that your chair malfunctions or requires repair, please contact your retailer. For
USA customers only, please contact Interactive Health
the hours of 8:30AM and 5:00PM PST or cs@interhealth.com for assistance. You can also send a fax to
Customer Service at (800) 840-2940.
All warranty service requires approval and authorization by Interactive Health
Merchandise Authorization Number (RMA) for any returns to the factory. For returns, the consumer is
responsible for packing the product in the original box or in approved packaging that is available for
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sale from Interactive Health . Shipping and freight coverage under this warranty requires scheduling by
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Interactive Health and only includes "curb-side" pickup/delivery. Products received without a valid RMA
number or one clearly marked on the box will be refused.
www.interhealth.com
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® ‚ HTT ® massage
® will supply packing materials, cover return shipping to
will supply repair parts that are covered by this warranty and
®
will supply packing materials and repair parts covered by
Field Service Factory Service Parts Structural
90 days 1 year 3 years 5 years
NONE 60 days 6 months 6 months
NONE 60 days 6 months 6 months
® Customer Service at (800) 355-2762 between
® . Products require a Return
General Limitations:
• The warranty is only valid within the United States and Canada provided the product has
been operated according to the instructions accompanying it and has not been misused
or damaged in any way that is beyond the control of Interactive Health
• All service covered by this warranty must be approved by Interactive Health
performed by authorized technicians.
•
The warranty applies only to the massage chair; accessories or enhancements are
not covered.
• Important exclusions apply to cosmetic items such as fabrics, woods, foams, padding,
plastics covers, etc.
• ®
Interactive Health is not responsible in any way for losses, damages, or inconvenience
caused by equipment failure.
• For a complete listing of warranty coverage, exclusions, and limitations,
visit www.interhealth.com.
• Warranties do not apply to rental, business, commercial, institutional, or other
non-residential users.
• Separate warranty terms apply to used/refurbished products including those received
out-of-box. Proof of purchase (original receipt) is required for all warranty repairs.
EXTENDED WARRANTIES:
®
Interactive Health offers extended warranty programs to enhance ownership of the
®
Interactive Health chair! Extended warranty purchases are available within 90 days of
purchase of HT ™ Chairs from either the retailer or direct from Interactive Health
Service Department.
Please visit www.interhealth.com for the latest terms and pricing for extended warranties.
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and repairs
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's Customer
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