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TROUBLESHOOTING
Power LED is not on
• Make sure that the repeater's power adapter is plugged in.
Video has interference
• Make sure that you are using high-speed HDMI cables for all connections.
• Make sure that the TV's video resolution supports the video source's output
resolution.
No video and/or audio
• Make sure that the audio and video formats of the content being used (such as
Blu-ray disc) are supported by the display device.
• Make sure that your destination components (such as TV and AV receiver) are set to
the correct HDMI inputs.
• Make sure that you are using High-Speed HDMI cables for all connections.
• Very long length of cables (over 20') may cause a loss of video signal or downgrade
to lower resolution. Use a shorter cable, if possible.
• Unplug the repeater's AC power adapter, then plug it back in again.
• Make sure that the cable connections are tight.
• Try turning on your components in a different order. When you find a sequence that
works, continue to use it.
• Make sure that the video resolution output of the source device is compatible with
your TV or video projector.
• Make sure that your components' firmware is up to date.
Problems connecting your PC/laptop to a TV
• Make sure that HDMI is the default output connection in your PC/laptop settings.
• Start your PC/laptop with the HDMI cable connected to a TV that is on.
• Start the PC/laptop while the TV is off, then turn on the TV.
• Try turning on both the PC/laptop and the TV, then connecting them with an HDMI
cable.
Video resolution is showing as 1080p, even when 4K signal selected
• In some cases, HDCP 2.2 protection has compatibility errors when using a repeater.
The repeater will request a 1080p signal from the source component to allow a
picture to be displayed.
When resolution is not 4K
• Make sure that your source device, display, and HDMI cables all support 4K content.
SPECIFICATIONS
• Dimensions (H × W × D): 1.4 × 2.4 × 0.6 in. (3.6 × 6.1 × 1.5 cm)
• Power: 5 VDC, 600 mA
NOTICES
• Manufacturer reserves the right to make changes in the hardware, packaging, and
any accompanying documentation without prior written notice.
• The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo
are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. in the
United States and other countries.
• Trademarks and brand names are the properties of their respective owners.
LEGAL NOTICES
FCC Statement
1. FCC Caution - §15.21:
Changes or modifications not expressly approved by the party responsible for compliance could void the user's
authority to operate the equipment.
2. FCC Statement - §15.105(b):
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of
the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However, there is no does
cause harmful interference to radio or television reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
ONE-YEAR LIMITED WARRANTY
Visit www.insigniaproducts.com for details.
CONTACT INSIGNIA:
For customer service, call 1-877-467-4289 (U.S. and Canada) or
01-800-926-3000 (Mexico)
www.insigniaproducts.com
INSIGNIA is a trademark of Best Buy and its affiliated companies.
Distributed by Best Buy Purchasing, LLC
7601 Penn Ave South, Richfield, MN 55423 U.S.A.
©2019 Best Buy. All rights reserved.
Made in China
V1 ENGLISH 18-0633
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