Sony VAIO TAP11 Series Troubleshooting

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Troubleshooting FAQ for

the VAIO

TAP11 Series

Instructions for Best Buy stores

Wireless Issue

The Wi-Fi connection may drop.

Solution

Install the latest wireless driver:

Windows 8.0 (16.1.5.2)

http://esupport.sony.com/perl/swu-download.pl?upd_id=9223&SMB=YES

Windows 8.1 (16.6.0.8)

http://esupport.sony.com/perl/swu-download.pl?upd_id=9320&SMB=YES

Note: If the Wireless troubleshooting guide does not resolve the issue then user will be required to

contact Sony for service.

No Power Issue

User is unable to power on the system

Solution

Your VAIO computer may not recognize the battery pack. In this case, push and hold the battery

off button for three to five seconds with a thin, straight object (such as a paper clip). If the problem

persists, contact an authorized Sony service/support center and replace the battery pack with a

new one specified by Sony.

SVT1121

1 Battery Off Button

prohibited. Sony and VAIO are trademarks of Sony Corporation. All other trademarks are trademarks of their

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respective owners. Features and specifications are subject to change without notice.

Page 1 SVT1121 1 Battery Off Button © 2014 Sony Electronics Inc. All rights reserved. Reproduction in whole or in part without written permission is prohibited. Sony and VAIO are trademarks of Sony Corporation. All other trademarks are trademarks of their Page 1...
Page 2 Keyboard Pairing Issue The wireless keyboard is not paired to the VAIO PC. Solution Launch the Pairing Tool to pair the wireless keyboard to the VAIO PC. 1) Launch the Pairing Tool at c:\windows\drivers\exe\pairing tool. 2) Turn off the wireless keyboard. 3) Press and hold the Ctrl + Esc keys.