Do you have a question about the Aeterna and is the answer not in the manual?
Questions and answers
Андрей
March 27, 2025
перестал принимать монеты 1,2,5,10 сразу направляет на возврат. на мониторе ошибок нет.
1 comments:
Mr. Anderson
March 27, 2025
The COGES Aeterna may not be accepting coins of 1, 2, 5, and 10 and immediately directing them to a refund without displaying an error due to one or more of the following reasons:
1. Coin Security Settings: The coin security settings (13.1-60.2) might be configured to reject these specific denominations. 2. Destination Settings: The destination settings (13.1-60.3) may be set to direct these coins to the refund path instead of being accepted. 3. Recognition Parameters: The recognition parameters (13.1-60.1) for these coins might not match the expected values, causing them to be rejected. 4. Security Level: The security level (13.1-60.11) could be too strict, blocking these coins from being accepted. 5. Photocell Issues: The minimum (13.1-60.13) or maximum (13.1-60.15) photocell settings might be incorrectly configured, preventing proper recognition. 6. Firmware Settings: The firmware could be restricting acceptance due to a specific configuration related to these denominations.
Since no error message is displayed, the issue is likely due to programmed settings rather than a mechanical or hardware failure. Adjusting the relevant parameters in the coin programming menu may resolve the issue.
This answer is automatically generated
Валерий Бычков
March 5, 2025
Монетоприемник не дает сдачу
1 comments:
Mr. Anderson
March 5, 2025
The COGES Aeterna coin acceptor may not be giving change due to several possible reasons:
1. Inhibition Mode: If the coin mechanism is in an inhibited state (symbol `c` for coin inhibition or `!` for both coin and bill inhibition), it will not dispense change. 2. Exact Amount Mode: If the acceptor is in "Exact Amount" mode (symbols `i`, `B`, `C`, or `¢`), it does not provide change. 3. Unknown Coin: If an inserted coin is not recognized, the display shows "Unknown Coin," and the coin is rejected instead of being processed for change. 4. Tube Capacity Issues: The coin changer has five tubes for holding change. If these tubes are empty or improperly loaded, the machine may not be able to dispense change.
To resolve the issue, check if the device is in an inhibited mode, ensure enough coins are in the tubes, and verify that the inserted coin is recognized by the system.
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The information included in this manual may be modified without any prior notice and are not binding for COGES S.p.A. COGES S.p.A. did all his best to collect and control the information reported in this manual, but, however, it shall not be responsible for any interpretation of it. This applies also to any person or company involved in the drawing up and in the production of this manual.
INTRODUCTION Introduction The main characteristic of the Aeterna Change-Giver is the possibility of giving back any excess credit present after the sale. This function comes from a system of coin selection and accumulation inside the tube group. The Change-Giver is prepared to support the following protocols: BDV, MDB, Executive and Parallel.
1. Aeterna Change-Giver Coin Mechanism rel. 2.7 The Aeterna Change-Giver Coin Mechanism is available for the BDV, MDB and Standard Executive protocols. In this latter case it can manage the Parallel operation mode too (for electromechanical vending machines). All the versions are equipped with an infrared interface integrated in the Validator/Separator group for data recording.
Directive......Electromagnetic compatibility 2004/108/EC Attention: make sure that the connected power supply keeps at least 30 VA only for the Aeterna Change-Giver Coin Mechanism. Further details concerning the dimensions of the Coin Mechanism can be found in the drawing in Appendix...
AETERNA CHANGE-GIVER COIN MECHANISM REL. 2.7 1.3. Parts description 1.3.1. Aeterna Change-Giver Coin Mechanism With the Aeterna Executive, BDV Change-Giver Coin Mechanism, for electromechanical vending machines too, are supplied both a connecting harness to the vending machine and a harness for MDB peripherals.
Coin Mechanism’s side, whereas it does not result possible to place the con- tainer in another position. fig. 4 1 = Aeterna Coin Mechanism with side cash-box 2 = Slot for coin output with cash destination 3 = Box for coin collection 1.3.3.
® AETERNA CHANGE-GIVER COIN MECHANISM REL. 2.7 1.3.4. Base board In the Base Board there is the main firmware of the Change-giver Coin Mechanism with all the con- trol functions on the sales and the credit management, the reference model for the coins and the management of all the mechanical and electronical functions of the Coin Mechanism.
6 = Tube numbering of Coin Mechanism 7 = Fastening hook to the Coin Mechanism The Validator/Separator group of the Aeterna Coin Mechanism is characterized by a considerable speed in coin recognition and their addressing. The new reading systems (optical and magnetic) permit a higher precision in the coin recognition and therefore a higher reliability in the false distinction.
7 1.3.6. Tube Group The Tube group of the Aeterna Coin Mechanism consists of a box with 5 accumulating coin tubes and of elastic forks which differ according to the thickness of the coins present in the tubes. The Tube group, in transparent plastic, is lit from above by 2 white LED’s which permit an immediate check of the tubes’...
® CHAPTER 1 1.3.6.1. Tube box The tube box consists of 5 housings for the tubes, the seat for the elastic forks, the push-button and the handle for the box opening which are used in case the manual loading of the coins occurs (see para.
® AETERNA CHANGE-GIVER COIN MECHANISM REL. 2.7 sensing the quantity of coins present inside the 5 tubes and the sensors for controlling the cam positions. The connector of the board for lower photocells (indicated in position 1) is connected by means of the special harness to the J10 connector of the Coin Mechanism Base board.
15 1.4.4. Recharge Key This function is available only with MDB Coges cashless systems. It is a normal User Key which is enabled to the fast recharge of the tubes of the Coin Mechanism without the need for entering the programming menu (see para.
FlashManager software and the "PC programming interface for systems/validators", which is available at any Coges authorized dealer. The interface is also used to update the firmware of the Validator/Separator group (see para. 3.4.2. “Firmware update of the Validator/ Separator group”) and of the model inside the Base board (see para.
® CHAPTER 1 1.4.7. Accessories for data recording In the Aeterna Change-giver the data recording can be carried out by means of the following devices: integrated IR interface; • harness for serial communication to PC; • IR PORT Module; •...
23 1.5. General Operation The main feature of the Aeterna Change Giver Coin Mechanism is its ability to accumulate coins inside the tubes and to return to the user any excess credit present after a sale. The operation of coin accumulation and distribution occurs in three phases: recognition/separation, accumulation and ejection.
“5.2 Maximum Key Credit” item is reached. • In these cases on the display of the Aeterna Coin Mechanism is <Aeterna> shown the symbol of the rejected coin () and the coin is given ...
Caution: all the operations described in this chapter must be carried out after disconnecting the power supply cable. 2.1.1. Position of the Coin Mechanism To install the Aeterna Coin Mechanism it is necessary to find out the specific space in the vending machine. 2.1.2.
® CHAPTER 2 2.1.3. Installation modes To carry out the installation of the Aeterna Coin Mechanism it is necessary to remove the Tube group by keeping it firmly by the handle and by lowering the lever which blocks it mechanically.
The Coin Mechanism is supplied at purchase with 5 tubes in a standard configuration, which can be changed afterwards according to the Operator’s personal requirements. Any other configuration of the tube box shall be included among those foreseen in COGES programming models which are present in the EasyCoinProfit software, as these configurations have been tested and validated by COGES.
Euro coins, it is necessary to address to Coges Customer Service. To get the complete list of the programmable models refer to the EasyCoinProfit software which is available on the website: www.coges.eu at page Technical Support\Download\Software.
® INSTALLATION AND CONNECTIONS 2.1.6. First loading This operation is carried out when the tube box is completely emptied (see para. 4.1.3. “Cleaning the photocells and the tube box”) or when a new coin mechanism is switched on and it is neces- sary in order to create the best conditions for a good operation of the device.
CHAPTER 2 2.1.7.3. Loading by using the assisted loading function It is a new system conceived and patented by Coges which permits the tube loading of the Coin Mechanism directly from the vending machine (this function is available only with Coges MDB cashless systems). In this case the operator just insert a...
INSTALLATION AND CONNECTIONS 2.2. Connections The Aeterna Coin Mechanism is supplied complete with connecting harnesses. The harnesses and the devices supplied depend on the model of Coin Mechanism requested and on the type of protocol used; the optional ones are described in chapter 1 at para. “1.4. Accessories available on request”.
CHAPTER 2 2.2.2. MDB Coin Mechanisms The Aeterna Coin Mechanism with MDB protocol foresees the connections towards the vending machine and the Maxi Programmer. Any other peripheral used (ex. Bill Validator or Key Reader) in this case is connected directly to the vending machine, not to the Coin Mechanism.
® PROGRAMMING Chapter 3. Programming 3.1. Programming the Coin Mechanism The Coin Mechanism programming consists of two parts: one which can be programmed by means of the outside keypad and including all the parameters of the Coin Mechanism and the other, which is a model present in the Base board containing all the data concerning the reading of the coins accepted by the Validator/Separator group and all information of the tube configuration.
[0***] to enter the corresponding PIN code. The Aeterna Coin Mechanism foresees 3 user profiles identified on the display by a corresponding symbol: operator (), technician () and user () (see para. “4 Security”). After entering the possible access password on the display is...
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® PROGRAMMING The symbols listed here are those displayed in the programming phase. Other symbols which are displayed in the operating phase of the Coin Mechanism are described at chapter 1 (see para. 1.5.2. “Operation conditions”). Legend of symbols used in the manual Menu item present also or only in the MDB protocol ...
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® CHAPTER 3 In order to avoid errors in the coins counting inside the tubes and in the quantity of coins set in programming, we suggest to load the tubes by means of the “1.3 Manual Recharge” function. Preset Amount [65 57 52 52 55] <...
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[-- -- -- -- --] < In this case the five keys of the Aeterna (Esc - F - << - >> - Enter) are combined with the 5 tubes; when each key is pressed, it sends an impulse to the corresponding tube which delivers a coin (Esc for the coin present in tube 1, F for the coin present in tube 2, etc).
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® CHAPTER 3 ½ ½ ½ ½ ½ ½ ½ ½ ½ ½ ½ 2.2.12 Lower Photocells This menu item permits to check the correct operation of the lower photocells by checking their condition in presence or in absence of coins. If the photocells result to be dimmed, it means that the quantity of coins present inside the tube has reached the level of the lower photocells (in the example it concerns all the tubes) or that the photocells need some cleaning (see para.
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The value of coins present in the cash is displayed, expressed in currency. 3.1.1.3.2 Pieces The number of coins present in the cash is displayed. 3.1.1.4 Bill Takings This submenu is not available in the Aeterna MDB Coin Mechanism. Menu items: 3.1.1.4.1 Value; • 3.1.1.4.2 Pieces.
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® CHAPTER 3 Note: the Real Value can be read by the printer for data recording by setting the “Real Tubes” parameter in the “10.2 Credit Reading” menu item. 3.1.2.2 Pieces It is the number of coins present in the tubes. 3.1.2.3 Total Value ...
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® PROGRAMMING 3.1.3.1 Cash Sale It is the total, expressed in currency, of all the sales carried out by using cash. 3.1.3.2 Number of Sales It is the total number of the cash sales carried out. 3.1.3.3 Sold by Key The menu consists of the item: 3.1.3.3.1 Sold by Key 1 It is the total, expressed in currency, of the sales carried out in the vending machine by...
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® CHAPTER 3 3.1.4.2 Coins Given It is the total number of coins distributed from the tubes. In the number are not included the coins manually unloaded from the tubes. 3.1.4.3 Manual Unload It is the total, expressed in currency, of the coins manually unloaded from the tubes. 3.1.4.4-8 Distributed by Tube 1-5 In this menu there is the detailed information concerning the distributions carried out by the tubes.
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® PROGRAMMING enter the 4-digit password which is programmed in the “4.4 Totals PIN” menu item; the YES option permits the data delete and the Coin Mechanism new start; with the NO option the display shows the main menu item; choose the option and press Enter.
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® CHAPTER 3 press the Enter key to confirm the data; on the display is shown the message: "Enter New PIN"; enter the new PIN by using the << >> keys; press the Enter key to confirm the data; 5 Account Parameters [Operator ()] The menu foresees the following items: 5.1 Max Cash Cred.;...
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6.9 Credit Max Time; • 6.15 MDB Setup. • 6.1 Protocol In the Aeterna Executive/parallel Coin Mechanism, it is possible to choose the communication protocol with the vending machine to be used: ExecutiveMaster (default); • Electromechanic. • Executive Master It sets in the Coin Mechanism the operation mode with Executive protocol.
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0.75 0.90 0.90 0.80 1.10 1.10 1.00 Price Holding The "Price Holding" mode foresees that the Aeterna Change Giver manages the prices with the possibility of making different prices for the cash sale and the key sale and of recording...
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If in the vending machine more sale lines are programmed than those foreseen in the Coin Mechanism, on the display of the Validator/Separator group the message: "Configuration is wrong" is displayed. Example of price table in Price Holding mode V.M. Price Line Aeterna Cash Aeterna Key 0.50 0.40 0.60 0.50...
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® CHAPTER 3 6.5 Sale The menu foresees the following items: 6.5.1 Key Sale; • 6.5.2 Cash Sale. • 6.5.1 Key Sale It sets the mode of key sale: Single sale or Multisale. In the Single sale mode by key it is possible to carry out at each key insertion only one sale operation.
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® PROGRAMMING The Coin Mechanism enters the “Exact amount” condition only when all the tubes are under the minimum level of coins required for giving the change. When a tube results to be disabled or blocked, the number of coins which can be distributed will result equal to zero.
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® CHAPTER 3 Limit Max. Cash Selective Description for EA Credit Inhibit 0.00 € 3.00 € 3) If the Limit for EA was set with a value of € 0.00 and YES is set in the Selective Inhibit item, when the Coin Mechanism is in "Exact Amount"...
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® PROGRAMMING In the table below is analyzed the behaviour of the Coin Mechanism, which recognizes 8 coin values (from 0.01 up to 2.00 Euro), but accepts six of them. The programmed model (see the on-line help of EasyCoinProfit software) accepts inside the tubes the 0.05 Eurocents coins up to 1.00 Euro (0.01 and 0.02 Eurocents are inhibited values).
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® CHAPTER 3 than 20 coins (that is when the coin total present in the 2 tubes minus 8 security coins is lower than 20). Tube 1-5 By choosing a reference tube (from 1 to 5) the Coin Mechanism will signal the "Exact Amount"...
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® PROGRAMMING 6.15 MDB Setup This menu permits some particular settings for the Coin Mechanisms operating with MDB protocol. The menu foresees the item: 6.15.7 Status MDB The menu item foresees 3 options: Standard (default); • Complete; • None. •...
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® CHAPTER 3 NATION CURRENCY NUMERICAL CODE PHONE CODE Brazil Real 1986 0055 Bulgaria 1100 00359 China Yuan 1156 0086 Cyprus Euro 1978 00357 Denmark Krone 1208 0045 Finland Euro 1978 00358 France Euro 1978 0033 Germany Euro 1978 0049 Greece Euro 1978...
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Bill 3 ¢ 20,00 € [9/3] Starting from release 2.6 of Aeterna Coin Mechanism it is possible to get the information concerning the bill acceptance, by simply watching the display. If the bill is accepted by the Validator on the display it...
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10.12 Audit Executive. • In the Aeterna MDB Coin Mechanism only the menu 10.3 is displayed. 10.2 Credit Reading In the credit reading by printer (see para. “10.3.1 Device” with option “Printer”) it is possible to choose the type of data to be recorded between the two available options: •...
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Mechanism display will appear the IR symbol (see para. 1.5.2. “Operation conditions”). EVADTS -> IR PORT This option is used when an IR PORT Module is connected to the Aeterna Coin Mechanism to carry out the data recording according to the EVA-DTS protocol specifications. By enabling this function on the first line of the Coin Mechanism display will appear the IR symbol (see para.
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CHAPTER 3 10.3.5 Baud Rate In this menu item the start rate for the data recording by infrared in the Aeterna Coin Mechanism is set. The default data is 2400 Baud Rate, which represents the value specified by the EVA-DTS protocol. The submenu foresees the following options: 2400 (default);...
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11.19.2 Key Serial Number List This function is available only by using a Coges MDB cashless System which permits to manage the keys which will be used for the assisted loading of the tubes in the Coin Mechanism (see para.
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[Operator (), Technician ()] The model to be used in the Aeterna Coin Mechanism is programmed by using the EasyCoinProfit software. Some of the programmed parameters can be changed, while others can only be displayed. The items available in this menu are: 13.1-60 Coin No.
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® PROGRAMMING Each type of coin foresees the following menu items: 13.1-60.1 Sent Values; • 13.1-60.2 Coin Security; • 13.1-60.3 Destination; • 13.1-60.4 Set Value; • 13.1-60.5 Compare; • 13.1-60.6 Acquire; • 13.1-60.9 Token; • 13.1-60.10 Fake; • 13.1-60.11 Security Level; •...
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Example of destination change The Aeterna Coin Mechanism configuration is the following: "0.05 €/ 0.10 €/ 0.20 €/ 0.50 €/ 0.05 €". All the just listed values are destined to the Coin Mechanism tubes, the 1.00 € and 2.00 €...
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® PROGRAMMING 13.1-60.5 Compare It permits to compare in a graphic way the parameters of the coin passed inside the Coin Mechanism with the values stored inside the model (see para. “13.1-60.1 Sent Values”). The symbol -[--]- indicates that the parameter is within the range allowed (see the example with the TM parameter).
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Token management Manual programming The manual programming of the token is carried out completely by using the keypad of the Aeterna Coin Mechanism in the following way: Carry out the token acquisition by using the “13.1- 1) Token programming 60.6 Acquire” menu.
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® PROGRAMMING mechanism tube, without dimming the lower photocell. The value is already programmed inside the model and cannot be changed. 13.1-60.15 Maximum Photocell The menu item displays the maximum number of coins which can be inserted inside the Coin mechanism tube, without dimming the upper photocell.
(see para. 1.3.4. “Base board”). As regards the reception, the collection and the analysis of the data there are two possibilities: the installation in the server of a management software supplied by Coges, which carries out •...
® PROGRAMMING 3.3.4. IR PORT Module To record the data by means of the IR PORT Module it is necessary to enter the Coin Mechanism programming and in the “10.3.1 Device” item set the “EVADTS -> IR PORT” parameter. Connect the IR PORT Module to the J4 connnector of the Base board without power supply (see para.
3.4.1.1. Firmware update of the Base board by Maxi Programmer In the Aeterna Coin Mechanism the firmware update can be carried out by means of the Maxi Programmer too. Connect the "Maxi Programmer harness for TP606 ccTalk and PROFIT Validator"...
Connect the interface to the J4 connector of the Aeterna Base board and to the PC. Download the last release of EasyCoinProfit from the website and install it, set the correct serial port, choose the nation, the model and start programming.
The update of the model present in the Base board can be carried out by using the Maxi Program- mer too. Connect the "Maxi Programmer harness for TP606 ccTalk and PROFIT Validator" to the J4 connector of the Aeterna Base board. Switch on the Maxi Programmer, choose the update to be carried out and press the START key.
® CLEANING AND MAINTENANCE Chapter 4. Cleaning and maintenance 4.1. Cleaning the Validator/Separator Group The coin recognition occurs at best when the sliding speed of the coins through the channel is in conformity with some defined tolerances. The presence of dust, foreign bodies and dirt can slow down the coins and hold up the success of the operation.
® CHAPTER 4 4.1.2. Cleaning the plastic parts The coin passage inside the Coin Mechanism leaves some waste which periodically should be removed. To carry out the cleaning it is necessary to remove the tube box (see para. 2.1.4. “Configuration of the tube box”) and remove the conveyor by acting on the side clips.
We kindly ask you to pay attention to the following points in order to ensure the integrity and the full functionality of your Aeterna Change Giver Coin Mechanism. Avoid direct sunlight and anyway do not expose the appliance to temperatures higher than 50 centigrade degrees....
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® CHAPTER 5 Do not use silicone sprays or other substances to improve the sliding of the coins. Do not use lubricating oil on the movable parts of the Coin Validator. Use exclusively not corrosive detergents for cleaning operations. The flat batteries present on the device are not household waste;...
Need help?
Do you have a question about the Aeterna and is the answer not in the manual?
Questions and answers
перестал принимать монеты 1,2,5,10 сразу направляет на возврат. на мониторе ошибок нет.
The COGES Aeterna may not be accepting coins of 1, 2, 5, and 10 and immediately directing them to a refund without displaying an error due to one or more of the following reasons:
1. Coin Security Settings: The coin security settings (13.1-60.2) might be configured to reject these specific denominations.
2. Destination Settings: The destination settings (13.1-60.3) may be set to direct these coins to the refund path instead of being accepted.
3. Recognition Parameters: The recognition parameters (13.1-60.1) for these coins might not match the expected values, causing them to be rejected.
4. Security Level: The security level (13.1-60.11) could be too strict, blocking these coins from being accepted.
5. Photocell Issues: The minimum (13.1-60.13) or maximum (13.1-60.15) photocell settings might be incorrectly configured, preventing proper recognition.
6. Firmware Settings: The firmware could be restricting acceptance due to a specific configuration related to these denominations.
Since no error message is displayed, the issue is likely due to programmed settings rather than a mechanical or hardware failure. Adjusting the relevant parameters in the coin programming menu may resolve the issue.
This answer is automatically generated
Монетоприемник не дает сдачу
The COGES Aeterna coin acceptor may not be giving change due to several possible reasons:
1. Inhibition Mode: If the coin mechanism is in an inhibited state (symbol `c` for coin inhibition or `!` for both coin and bill inhibition), it will not dispense change.
2. Exact Amount Mode: If the acceptor is in "Exact Amount" mode (symbols `i`, `B`, `C`, or `¢`), it does not provide change.
3. Unknown Coin: If an inserted coin is not recognized, the display shows "Unknown Coin," and the coin is rejected instead of being processed for change.
4. Tube Capacity Issues: The coin changer has five tubes for holding change. If these tubes are empty or improperly loaded, the machine may not be able to dispense change.
To resolve the issue, check if the device is in an inhibited mode, ensure enough coins are in the tubes, and verify that the inserted coin is recognized by the system.
This answer is automatically generated