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STATIC SETUP
If your connection is Static, your ISP has provided you with
the necessary values for IP Address, Subnet Mask, Default
Gateway/Router Address and Domain Name Server addresses.
These would have been configured in the TCP/IP control panel for your
computer to connect to the Internet directly through the modem.
To make changes to the Public IP Address fields, configure your TCP/IP
Control Panel and connect to the One Page Setup to complete the
following:
1. Select Specify an IP Address.
2. Enter the Static IP address provided by your ISP in the field located
immediately to the right of Specify an IP Address.
3. Enter the Public Subnet Mask provided by your ISP.
4. In the Default Gateway IP Address field, enter the information
provided by your ISP. Note that it may refer to "Gateway / Router IP
Address." Also, note that this number is not the same as the IP
Address value that you have entered in step 2.
5. Enter the DNS information provided by your ISP in the Domain Name
Server fields. It should provide at least two unique DNS numbers.
6. Click "Apply" to save your changes.
7. Use your browser to establish an Internet connection to a website.
Note: If you experience any troubles, please refer to our Troubleshooting
section.
TROUBLESHOOTING
This chapter provides solutions to problems that may occur
during the installation and operation of the PalmRouter.
Check the following symptoms and their possible causes before contact-
ing Xsense Tech Support.
The WAN or LAN LED LNK light is off.
1. Verify that all RJ-45 connectors are plugged in firmly. If the LED
does not light up, try a second cable that has been verified to
work properly.
2. Try both a Standard and Crossover CAT-5 Ethernet cable.
3. Be sure that the power adapter is plugged into an electrical outlet.
Can't connect to PalmRouter via web browser.
1. Verify that the IP address "192.168.1.1" has been correctly
entered in the URL field.
2. Ensure that the network cable connection and LAN LED indicator
are correct on the PalmRouter.
3. Check the TCP/IP setup on your client computer. Under Windows,
check these settings in the Network Control Panel. For the Mac, these
settings are located in the TCP/IP control panel. The client should get
an IP address of "192.168.1.x" (where "x" is from 2 to 252.)
Can't connect the PalmRouter to the Internet.
1. Check whether your ISP requires the use of the MAC address for
the router. Some Cablemodem ISPs register the MAC address of the
NIC card so as to limit only that computer to have Internet access.
Contact your provider with the correct PalmRouter's Public IP MAC
address if it is necessary. A FAQ has been provided on our
website to assist in this particular step.
2. If using a Static IP address account provided by your ISP, verify that
this information is correctly entered on the One Page Setup.
3. Check cabling among all devices. Try a second known-good cable.
My computer won't obtain a proper IP Address from the PalmRouter.
1. Verify your cable connections are working properly and the LEDs
are lit indicating a solid connection.
2. Be sure the DHCP Server is enabled in the PalmRouter settings.
3. Restart the computer to refresh your TCP/IP settings.
Performing a full reset on the Palmrouter.
1. Remove all cables from the PalmRouter including the power supply.
2. Depress the uplink switch so its in the down postion.
3. Use a regular ethernet cable to connect Port 1 with Port 4.
4. Re-insert the power supply and wait for 5 seconds or until the Self Test
light goes off. Now the PalmRouter PR-100 is reset to factory defaults.
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The PPPoE section on the One Page Setup takes the place
of your ISP's proprietary software such as MacPoet,
WinPoet and Enternet 300. Please disable or remove their software as it
will cause problems with the PalmRouter. Major PPPoE ISPs include
PacBell, Bell Atlantic, Earthlink/Mindspring, Southwestern Bell, Bell South
and Bell Sympatico (Canada).
PPPoE Configuration Steps:
1. Click PPPoE to enable this protocol for your connection.
2. Enter the username assigned by your ISP.
(i.e. ELN/username@earthlink.net)
3. Enter the password assigned by your ISP. Enter the service name
only if required. Most ISPs do not use a service name.
4. Enable Connect-on-Demand.
5. Hit Apply to save these changes.
6. Use your browser to establish an Internet connection to a website.
See the FAQ on our website for additional instructions if needed.
Note: With PPPoE connections, we advise inputting your ISP's DNS
addresses into both the DNS fields on the One Page Setup and your
computer's TCP/IP network control panel.
*Some ISPs vary with their authentication information. Be sure to verify
your username and password.
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Altough we have tried to encompass the major types of ISP
setups, there will be those that are different or installs that
experience troublespots. For these, we recommend following the more
inclusive User Manual. Also, we have provided FAQs on our website to
further help with more popular issues.
Some wise suggestions:
PPPoE SETUP
Suggestions
• Always verify that your ISP connection is working before trying to
setup the PalmRouter.
• Copy down your TCP/IP and ISP settings for future reference.
• If you can't reach the One Page Setup, try a Manual IP setting on
the computer. If that doesn't work, try a second computer with a
new cable altogether. Resetting the PalmRouter at this point is
also advisable.
• Verify that all of the LAN and WAN LED lights are lit
properly ensuring a good cable connection.
• When contacting Technical Support, it will speed up the process
to have all available information about ISP, computer (Mac or PC),
operating system, issue and what you've tried.
• Check out our Knowledge Base for common questions and
issues. Most customers find solutions provided here.
Contact Information
Macsense/Xsense Connectivity, Inc.
442 Littlefield Avenue
S. San Francisco, CA 94080
Technical Support
9AM - 4:30PM PST
Monday - Friday
(800) 642-8860
support@macsense-usa.com
www.macsense-usa.com
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