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Synapse BMS-GW Series Startup Manual

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BMS Gateway BMS-GW (ProtoAir FPA-W44)
Start-up Guide
For Interfacing the SimplySNAP Site Controller
(SS420/450)
To Building Automation Systems:
BACnet MS/TP, BACnet/IP, Modbus RTU and Modbus TCP/IP
APPLICABILITY & EFFECTIVITY
Explains BSM-GW/ProtoAir hardware and how to install it.
The instructions are effective for the above as of February 2019.
Document Revision: 1.A
Auto Discovery
Template Revision: 3

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  • Page 1 BMS Gateway BMS-GW (ProtoAir FPA-W44) Start-up Guide For Interfacing the SimplySNAP Site Controller (SS420/450) To Building Automation Systems: BACnet MS/TP, BACnet/IP, Modbus RTU and Modbus TCP/IP APPLICABILITY & EFFECTIVITY Explains BSM-GW/ProtoAir hardware and how to install it. The instructions are effective for the above as of February 2019. Document Revision: 1.A Auto Discovery Template Revision: 3...
  • Page 2 Thank you for purchasing the BMS Gateway/ProtoAir from Synapse Wireless. Please call Synapse Wireless for technical support of the BMS Gateway/ProtoAir product. Sierra Monitor Corporation does not provide direct support. If Synapse Wireless needs to escalate the concern, they will contact Sierra Monitor Corporation for assistance.
  • Page 3 SimplySNAP BMS Gateway/ProtoAir Start-up Guide Quick Start Guide 1. Record the information about the unit. (Section 3.1) 2. Configure COM settings for the device to connect to the BMS-GW/ProtoAir. (Section 3.2) 3. Connect the BMS-GW/ProtoAir 3 pin RS-485 R2 port to the field protocol cabling. (Section 4.1) 4.

  • Page 4: Table Of Contents

    SimplySNAP BMS Gateway/ProtoAir Start-up Guide TABLE OF CONTENTS Certification ............................7 BTL Mark – BACnet ® Testing Laboratory ..................7 Introduction ............................8 ProtoAir Gateway ..........................8 ProtoAir Setup ............................9 Record Identification Data ......................9 Configuring Device Communications ..................... 9 Attaching the Antenna ........................
  • Page 5 SimplySNAP BMS Gateway/ProtoAir Start-up Guide Appendix B Additional Information ......................41 Appendix B.1 SSL/TLS for Secure Connection ..................41 Appendix B.1.1 Configuring FieldServer as a SSL/TLS Server ............41 Appendix B.1.1.1 Simple Secure Server Configuration ..............41 Appendix B.1.1.2 Limiting Client Access..................42 Appendix B.1.1.3 Upload the Authority File to the FieldServer ............
  • Page 6 SimplySNAP BMS Gateway/ProtoAir Start-up Guide LIST OF FIGURES Figure 1: ProtoAir Part Numbers ........................9 Figure 2: Connection from ProtoAir to RS-485 Field Network ..............10 Figure 3: Bias Resistor DIP Switches ......................11 Figure 4: Termination Resistor DIP Switch ....................12 Figure 5: Required Current Draw for the ProtoAir..................

  • Page 7: Certification

    SimplySNAP BMS Gateway/ProtoAir Start-up Guide CERTIFICATION BTL Mark – BACnet ® 1 Testing Laboratory The BTL Mark on ProtoAir is a symbol that indicates that a product has passed a series of rigorous tests conducted by an independent laboratory which verifies that the product correctly implements the BACnet features claimed in the listing.

  • Page 8: Introduction

    SimplySNAP BMS Gateway/ProtoAir Start-up Guide INTRODUCTION ProtoAir Gateway NOTE: The BMS Gateway (BMS-GW) is a co-branded hardware and software solution manufactured by Sierra Monitor Corporation (SMC). The Synaspe Wireless p/n for this product is BMS-GW. However, within this document, the BMS-GW will be referred to as the ProtoAir, which is the product name provided by SMC.

  • Page 9: Protoair Setup

    SimplySNAP BMS Gateway/ProtoAir Start-up Guide PROTOAIR SETUP Record Identification Data Each ProtoAir has a unique part number located on the side or the back of the unit. This number should be recorded, as it may be required for technical support. The numbers are as follows: Model Part Number ProtoAir...

  • Page 10: Interface The Protoair To Devices

    SimplySNAP BMS Gateway/ProtoAir Start-up Guide INTERFACE THE PROTOAIR TO DEVICES Wiring Field Port to RS-485 Serial Network • Connect the RS-485 network wires to the 3-pin RS-485 connector on the R2 port. (Figure Use standard grounding principles for RS-485 GND •...

  • Page 11: Bias Resistors

    SimplySNAP BMS Gateway/ProtoAir Start-up Guide Bias Resistors R1 Bias Resistor DIP Switches (2 and 3) R2 Bias Resistor DIP Switches (2 and 3) Figure 3: Bias Resistor DIP Switches To enable Bias Resistors, move both the BIAS- and BIAS+ dip switches to the right as shown in Figure The ProtoAir bias resistors are used to keep the RS-485 bus to a known state, when there is no transmission on the line (bus is idling), to help prevent false bits of data from being detected.

  • Page 12: Termination Resistor

    SimplySNAP BMS Gateway/ProtoAir Start-up Guide Termination Resistor R1 Termination Resistor DIP Switch (1) R2 Termination Resistor DIP Switch (1) Figure 4: Termination Resistor DIP Switch If the ProtoAir is the last device on the serial trunk, then the End-Of-Line Termination Switch needs to be enabled.

  • Page 13: Power-Up Protoair

    SimplySNAP BMS Gateway/ProtoAir Start-up Guide Power-Up ProtoAir Check power requirements in the table below: Power Requirement for ProtoAir External Gateway Current Draw Type ProtoAir Family 12VDC 24V DC/AC FPA – W44 (Typical) 250mA 125mA NOTE: These values are ‘nominal’ and a safety margin should be added to the power supply of the host system.

  • Page 14: Connect The Pc To The Protoair

    SimplySNAP BMS Gateway/ProtoAir Start-up Guide CONNECT THE PC TO THE PROTOAIR There are two ways to connect the PC to the ProtoAir, either by Ethernet cable (Section 5.1) or Wi-Fi Access Point (Section 5.2). Connecting to the ProtoAir via Ethernet First, connect a Cat-5 Ethernet cable (straight through or cross-over) between the local PC and ProtoAir.

  • Page 15: Changing The Ip Address Of The Protoair With Fieldserver Toolbox

    SimplySNAP BMS Gateway/ProtoAir Start-up Guide 5.1.1.2 Changing the IP Address of the ProtoAir with FieldServer Toolbox • Ensure that FieldServer Toolbox is loaded onto the local PC. Otherwise, download the FieldServer-Toolbox.zip via the Sierra Monitor website’s Software Downloads. • Extract the executable file and complete the installation. •...

  • Page 16: Connecting To The Protoair Over Wi-Fi Access Point

    SimplySNAP BMS Gateway/ProtoAir Start-up Guide Connecting to the ProtoAir Over Wi-Fi Access Point When the ProtoAir is first powered up, the Wi-Fi Access Point will be enabled allowing direct connection to the ProtoAir with Wi-Fi. To connect to the ProtoAir Wi-Fi Access Point: •...

  • Page 17: Update Network Settings

    SimplySNAP BMS Gateway/ProtoAir Start-up Guide UPDATE NETWORK SETTINGS or Section 5.2), open a web After setting a local PC on the same subnet as the ProtoAir (Section browser on the PC and enter the IP Address of the ProtoAir; the default Ethernet address is 192.168.1.24, the default Wi-Fi access point address is 192.168.50.1.

  • Page 18: Common Settings

    SimplySNAP BMS Gateway/ProtoAir Start-up Guide 6.1.1 Common Settings The Common Settings make it possible to choose the primary connection when both Ethernet and Wi-Fi Client connections are available. NOTE: The default Primary Connection is Ethernet. To change the primary connection when both Ethernet and Wi-Fi Client connections are available: •...

  • Page 19: Update Wired Network Settings

    SimplySNAP BMS Gateway/ProtoAir Start-up Guide 6.1.2 Update Wired Network Settings To change the IP settings, follow these instructions: • Enable DHCP Client State to automatically assign IP Settings or modify the settings manually as needed, via these fields: IP Address, Netmask, Default Gateway and Domain Name Server1/2. NOTE: If connected to a router, set the Default Gateway to the same IP Address as the router.

  • Page 20: Update Wi-Fi Client Settings

    SimplySNAP BMS Gateway/ProtoAir Start-up Guide 6.1.3 Update Wi-Fi Client Settings From the Network Settings page, scroll down to the Wi-Fi Client section. To change the Wi-Fi client settings, follow these instructions: • Set the Wi-Fi Status to ENABLED for the ProtoAir to communicate with other devices via Wi-Fi. •...

  • Page 21: Configure The Protoair

    SimplySNAP BMS Gateway/ProtoAir Start-up Guide CONFIGURE THE PROTOAIR Select BMS Protocol and Configure Settings • Go back to the Discovery and Configuration tab, and press the BMS Settings button to view/ change the Building Management System (BMS) Settings. • Select BACnet/IP, BACnet MS/TP, Modbus TCP/IP or Modbus RTU protocols. •...

  • Page 22: Bacnet Settings - Additional Information

    SimplySNAP BMS Gateway/ProtoAir Start-up Guide 7.1.1 BACnet Settings – Additional Information Figure 14 Enter the following details into the web configuration as seen in Figure 13 below: • Name – Enter a name for the ProtoAir. • Location – Enter the location of the ProtoAir. •...

  • Page 23: Set The Protoair Bacnet Device Instance

    SimplySNAP BMS Gateway/ProtoAir Start-up Guide 7.1.1.2 Set the ProtoAir BACnet Device Instance NOTE: The Device Instance can be set independently of the site administrator. • A Device Instance is a BACnet Node-ID which is obtained by the network administrator. • All the devices connected to the ProtoAir will be under the same BACnet Device Instance.

  • Page 24: Modbus Settings - Additional Information

    SimplySNAP BMS Gateway/ProtoAir Start-up Guide 7.1.2 Modbus Settings – Additional Information Figure 15 Figure 16 Enter the following details into the web configuration as seen in below: • Connection (Modbus RTU only) – Select the physical port to use. • Partial Data Response (Modbus TCP/IP only) –...

  • Page 25: Setting The Modbus Slave Id

    SimplySNAP BMS Gateway/ProtoAir Start-up Guide 7.1.2.1 Setting the Modbus Slave ID When the Slave ID field is entered, the Slave ID Offset will not be used. In this setting, only one Modbus server node willl be created. Figure 16: Modbus TCP/IP Settings Window – Using Slave ID If Slave ID is not used (input a dash [-] into the Slave ID field), the Slave ID Offset will be used to generate multiple Modbus server nodes.

  • Page 26: Discover Devices Connected To The Protoair

    SimplySNAP BMS Gateway/ProtoAir Start-up Guide Discover Devices Connected to the ProtoAir • Click on “Start Discovery” to enter the network address, port, username and password for the SimplySNAP Site Controller. (Section 3.2) Figure 18: Discovery Window • After entering details, click on “Start Discovery” and the discovery progress bar will display. Discovery may take a few minutes depending on the number of points to discover Figure 19: Discovering Devices •...

  • Page 27: Configure Devices And Data Points

    SimplySNAP BMS Gateway/ProtoAir Start-up Guide Configure Devices and Data Points 7.3.1 General Configuration Instructions • Click on the right facing arrows next to each item in the device tree to view the points or parameters underneath. Figure 20: The Device Tree NOTE: The device tree structure is detailed in Appendix B.8.

  • Page 28: Figure 22: View & Edit Node Parameters

    SimplySNAP BMS Gateway/ProtoAir Start-up Guide Clicking on a device displays the device details and allows editing of these parameters Figure 22: View & Edit Node Parameters • Once the points for configuration are chosen, click on “Save Configuration”. The save configuration progress bar will appear.

  • Page 29: Modbus Map Window

    SimplySNAP BMS Gateway/ProtoAir Start-up Guide 7.3.2 Modbus Map W indow NOTE: When configuring points for Modbus, an option to view point details from a quick look up table or CSV file download is also available. • Click on the IP Address to view the Modbus Node details for the entire configuration or click on a specific device to view the map for just the selected device.

  • Page 30: Clearing Configuration

    SimplySNAP BMS Gateway/ProtoAir Start-up Guide Clearing Configuration • To clear a configuration, click on “Clear Configuration”. An additional option to clear all other device configurations is also available. Figure 27: Clear Configuration Window • After clicking on the Clear & Restart button the window will state “Configuration cleared. Restarting…”.

  • Page 31: Appendix A Troubleshooting

    SimplySNAP BMS Gateway/ProtoAir Start-up Guide Appendix A Troubleshooting Appendix A.1 Lost or Incorrect IP Address • Ensure that FieldServer Toolbox is loaded onto the local PC. Otherwise, download the FieldServer-Toolbox.zip via the Sierra Monitor website’s Software Downloads. • Extract the executable file and complete the installation. Ethernet Port Figure 28: Ethernet Port Location •...

  • Page 32: Appendix A.2 Viewing Diagnostic Information

    SimplySNAP BMS Gateway/ProtoAir Start-up Guide Appendix A.2 Viewing Diagnostic Information • Type the IP Address of the ProtoAir into the web browser or use the FieldServer Toolbox to connect to the ProtoAir. • Click on Diagnostics Button, then click on view, and then on connections. •...

  • Page 33: Appendix A.3 Checking Wiring And Settings

    SimplySNAP BMS Gateway/ProtoAir Start-up Guide Appendix A.3 Checking Wiring and Settings • No COMS on the Ethernet side. Check the following: Check device address A.4) Visual observations of LEDs on ProtoAir (Appendix Verify wiring Verify the device was discovered (Section 7) •...

  • Page 34: Appendix A.4 Led Diagnostics For Communications Between Protoair And Devices

    SimplySNAP BMS Gateway/ProtoAir Start-up Guide Appendix A.4 LED Diagnostics for Communications Between ProtoAir and Devices See the diagram below for ProtoAir FPA-W44 LED Locations. FPA-W44 Diagnostic LEDs Description The SS LED will light if the unit is not getting a response from one or more of the configured devices. The SYS ERR LED will go on solid indicating there is a system error.

  • Page 35: Appendix A.5 Taking A Fieldserver Diagnostic Capture

    SimplySNAP BMS Gateway/ProtoAir Start-up Guide Appendix A.5 Taking a FieldServer Diagnostic Capture When there is a problem on-site that cannot easily be resolved, perform a diagnostic capture before contacting support so that support can quickly solve the problem. There are two methods for taking diagnostic captures: •...
  • Page 36 SimplySNAP BMS Gateway/ProtoAir Start-up Guide • Step 1: Take a Log Click on the diagnose icon of the desired device Ensure “Full Diagnostic” is selected (this is the default) NOTE: If desired, the default capture period can be changed. Page 36 of 52...
  • Page 37 SimplySNAP BMS Gateway/ProtoAir Start-up Guide Click on “Start Diagnostic” Wait for Capture period to finish, then the Diagnostic Test Complete window will appear • Step 2: Send Log Once the Diagnostic test is complete, a .zip file is saved on the PC Choose “Open”...

  • Page 38: Appendix A.5.2 Using Fs-Gui

    SimplySNAP BMS Gateway/ProtoAir Start-up Guide Appendix A.5.2 Using FS-GUI Diagnostic Capture via FS-GUI is only available on FieldServers with a bios updated/released on November 2017 or later. Completing a Diagnostic Capture through the FieldServer allows network connections (such as Ethernet and Wi-Fi) to be captured. Once the Diagnostic Capture is complete, email it to technical support.

  • Page 39: Appendix A.6 Wi-Fi Signal Strength

    SimplySNAP BMS Gateway/ProtoAir Start-up Guide Appendix A.6 Wi-Fi Signal Strength Wi-Fi <60dBm – Excellent <70dBm – Very good <80dBm – Good >80dBm – Weak Figure 33: Wi-Fi Signal Strength Listing NOTE: If the signal is weak or spotty, try to improve the signal strength by checking the antenna and the ProtoAir position.

  • Page 40: Appendix A.8 Kaspersky Endpoint Security 10

    SimplySNAP BMS Gateway/ProtoAir Start-up Guide Appendix A.8 Kaspersky Endpoint Security 10 If Kaspersky Endpoint Security 10 is installed on the user’s PC, the software needs to be modified to allow the PC to register bridges on SMC Cloud. NOTE: This problem is specific to KES10, Kaspersky 2017 does not have this problem. To fix the problem, the ProtoAir (http://192.168.100.85/* in Figure 31) must be set as a trusted URL to the...

  • Page 41: Appendix B Additional Information

    SimplySNAP BMS Gateway/ProtoAir Start-up Guide Appendix B Additional Information Appendix B.1 SSL/TLS for Secure Connection SSL/TLS (Secure Sockets Layer/Transport Layer Security) is a security technology for establishing an encrypted connection between a server and a client. This allows the secure transfer of data across untrusted networks.

  • Page 42: Appendix B.1.1.2 Limiting Client Access

    SimplySNAP BMS Gateway/ProtoAir Start-up Guide Appendix B.1.1.2 Limiting Client Access In addition to TLS_Port parameter also add Validate_Client_Cert in the connections section of the configuration file and set it to “Yes”. Connections Adapter , Protocol , TLS_Port , Validate_Client_Cert , Modbus/TCP , 1502 , Yes The configuration above sets the FieldServer to request and verify a client’s certificate against its internal...

  • Page 43: Appendix B.1.1.4 Certificate Validation Options

    SimplySNAP BMS Gateway/ProtoAir Start-up Guide Appendix B.1.1.4 Certificate Validation Options If connections must be limited to only a particular domain (vendor devices), include Check_Remote_Host to specify the domain/host name. Connections Adapter , Protocol , TLS_Port , Validate_Client_Cert , Cert_Authority_File , Check_Remote_Host , Modbus/TCP , 1502 , Yes , my_authorized_clients.pem , SMC...

  • Page 44: Appendix B.1.2 Configuring Fieldserver As Ssl/Tls Client

    SimplySNAP BMS Gateway/ProtoAir Start-up Guide Appendix B.1.2 Configuring FieldServer as SSL/TLS Client The following Node configurations set the FieldServer to open a secure Modbus/TCP connection to Server at IP Address 10.11.12.13 on port 1502. Appendix B.1.2.1 Simple Secure Client Configuration Add Remote_Node_TLS_Port parameter in the nodes section of the configuration file and set to a port number between 1 –...

  • Page 45: Appendix B.2 Updating Firmware

    SimplySNAP BMS Gateway/ProtoAir Start-up Guide Appendix B.2 Updating Firmware To load a new version of the firmware, follow these instructions: 1. Extract and save the new file onto the local PC. 2. Open a web browser and type the IP Address of the FieldServer in the address bar. Default IP Address is 192.168.1.24 A.1) Use the FS Toolbox utility if the IP Address is unknown...

  • Page 46: Appendix B.4 Securing Protoair With Passwords

    SimplySNAP BMS Gateway/ProtoAir Start-up Guide Appendix B.4 Securing ProtoAir with Passwords Access to the ProtoAir can be restricted by enabling a password on the FS-GUI Passwords page – click Setup and then Passwords in the navigation panel. There are 2 access levels defined by 2 account names: Admin and User.

  • Page 47: Appendix B.5 Wi-Fi Access Point Network Settings

    SimplySNAP BMS Gateway/ProtoAir Start-up Guide Appendix B.5 Wi-Fi Access Point Network Settings From the Network Settings page, scroll down to the Wi-Fi AP section. To change the Wi-Fi AP settings, follow these instructions: • The Access Point Status Field must be ENABLED to allow connecting to the ProtoAir via Wi-Fi. •...

  • Page 48: Appendix B.6 Mounting

    SimplySNAP BMS Gateway/ProtoAir Start-up Guide Appendix B.6 Mounting The ProtoAir can be mounted using the DIN rail mounting bracket on the back of the unit. Din Rail Bracket Figure 40: DIN Rail Page 48 of 52...

  • Page 49: Appendix B.7 Physical Dimension Drawing

    SimplySNAP BMS Gateway/ProtoAir Start-up Guide Appendix B.7 Physical Dimension Drawing Power Port Wi-Fi Antenna Socket R2 Serial Port R1 Serial Port Figure 41: ProtoAir FPA-W44 Dimensions Page 49 of 52...

  • Page 50: Appendix B.8 Structure Of The Device Tree

    SimplySNAP BMS Gateway/ProtoAir Start-up Guide Appendix B.8 Structure of the Device Tree The Device Tree is in the following structure: • ProtoAir IP Address Device types List of devices connected to this ProtoAir • List of device parameters For example: Page 50 of 52...

  • Page 51: Appendix C Reference

    SimplySNAP BMS Gateway/ProtoAir Start-up Guide Appendix C Reference Appendix C.1 Specifications ProtoAir FPA-W44 One 3-pin Phoenix connector with: RS-485/RS-232 port (TX+/RX-/gnd) One 3-pin Phoenix connector with: RS-485 (Tx+/Rx-/gnd) Electrical Connections One 3-pin Phoenix connector with: Power port (+/-/Frame-gnd) One Ethernet 10/100 BaseT port Input Voltage: 12-24VDC or 24VAC Current draw: 24VAC 125mA Power Requirements...

  • Page 52: Appendix D Limited 2 Year Warranty

    SimplySNAP BMS Gateway/ProtoAir Start-up Guide Appendix D Limited 2 Year Warranty Sierra Monitor Corporation warrants its products to be free from defects in workmanship or material under normal use and service for two years after date of shipment. Sierra Monitor Corporation will repair or replace any equipment found to be defective during the warranty period.

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