CUSTOM CARE C43 Series Owner's Manual

1" -2” water softeners and conditioners

Hide thumbs

Table Of Contents

OWNER'S MANUAL

C43 and C47 Series

1" – 2" Water Softeners and Conditioners

Table of Contents

Need help?

Do you have a question about the C43 Series and is the answer not in the manual?

Questions and answers

Summary of Contents for CUSTOM CARE C43 Series

Page 1 OWNER’S MANUAL C43 and C47 Series 1" – 2” Water Softeners and Conditioners...
Page 2: Table Of Contents
TABLE OF CONTENTS Pre-Installation Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Quick Reference Guide .
Page 3: Pre-Installation Instructions
PRE-INSTALLATION INSTRUCTIONS The manufacturer has preset the water treatment unit’s sequence of cycles, cycle times, salt dose, exchange capacity and salt dose refill time. THE SERVICING AGENT MUST... THE INSTALLER MUST... •Read this page and guide the installer regarding hardness, day •Confirm installer programming settings are correct .
Page 4: Quick Reference Guide
QUICK REFERENCE GUIDE GENERAL OPERATION 1 . Time of day/gpm MANUAL REGENERATION When the system is operating, one If you need to initiate a manual REGEN TODAY and TIME OF DAY 2 . Flow rate of six displays will be shown: regeneration, either immediately, or the will flash alternately if a regeneration 3 .
Page 5 QUICK REFERENCE GUIDE DEFAULT PROGRAMMING SETTINGS For initial set-up or to make adjustments, please refer to Initial Controller Set-Up Section . Accessed by pressing and holding the �� and + buttons simultaneously . Press the �� button to advance to the next screen . TIME OF DAY SERVICE ALARM REGEN TIME HOUR...
Page 6: Bypass Valve
1” – 1.25” BYPASS VALVE The bypass valve is typically used to isolate the control valve from the plumbing system’s water pressure in order to perform control valve repairs or maintenance . The 1” full flow bypass valve incorporates four positions, including a diagnostic position that allows a service technician to have pressure to test a system while providing untreated bypass water to the building .
Page 7: Initial Controller Set-Up
INITIAL CONTROLLER SET-UP 1. Set Time of Day Typically, time of day should only need to be set after extended power outages or when daylight saving time begins or ends . If an extended power outage occurs, the time of day will flash on and off indicating that the time should be reset . To set the clock: STEP 1 –...
Page 8 SERVICE ALARM INITIAL CONTROLLER SET-UP – ALARM BUZZER: Use the buttons to turn the alarm ON or OFF . Unit is set to ON by default . STEP 8 – ALARM BUZZER Alarm will sound after a regeneration warning the owner of possible valve errors or other issues . This alarm is a short 0 .
Page 9: Operating Displays And Maintenance
OPERATING DISPLAYS AND MAINTENANCE 1. GENERAL OPERATING DISPLAYS: When the system is operating, one of six displays may be shown and will alternate with the installing dealer’s name and phone number for future service . Pressing NEXT will alternate between the displays . 1.
Page 10 OPERATING DISPLAYS AND MAINTENANCE 6. POWER LOSS AND BATTERY REPLACEMENT: If an extended power outage occurs, the control valve will retain the time of day settings until the board’s battery is depleted . Once the battery is depleted, the display will appear dark and absent of any information . If this occurs, following these steps will determine if the problem is a low battery or a board failure .
Page 11: Valve And Pc Board Errors
VALVE AND PC BOARD ERRORS ERROR CAUSE A . Depleted battery B . Control valve power adapter not plugged into outlet or power cord end not connected to PC board connection 1. No display on PC board C . Improper power supply D .
Page 12 VALVE AND PC BOARD ERRORS ERROR CAUSE A . Low water pressure 10. Residual regenerant being delivered to service B . Incorrect, damaged, or restricted injector C . Restricted drain line A . Improper program settings B . Plugged injector C .
Page 13 VALVE AND PC BOARD ERRORS ERROR CAUSE 20. Err – 109 A . Invalid motor state detected 21. Err – 201 A . Invalid regeneration cycle step detected A . Occurs when dP input is active for “ALARM” and the input is closed . The alarm buzzer 22.
Page 14: Replacement Parts
REPLACEMENT PARTS FRONT COVER AND DRIVE ASSEMBLY Item No. Part No. Description Qty. CV3540-NOLAB CustomCare black cover CV3107-1 Motor Drive bracket & spring clip CV3002A (Includes #5, #6) CV3502WE PC board (used on chlorine generator models) CV4022WU PC board (standard) CV3110 Drive gear, 12 x 36 CV3109 Drive gear cover...
Page 15 REPLACEMENT PARTS PISTON ASSEMBLY Item No. Part No. Description Qty. CV3005 1” spacer stack assembly CV3430 1.25” spacer stack assembly CV3004 Drive cap assembly CV3135 O-ring 228 CV3011 1” piston assembly downflow CV3011-01 1” piston assembly upflow CV3407 1.25” piston assembly downflow CV3174 Regenerant piston CV3180...
Page 16 REPLACEMENT PARTS 1.5” VALVE BODY ASSEMBLY Item No. Part No. Description Qty. CV3004 Drive Cap Assembly CV3135 O-Ring 228 CV3407 1.5 Piston Downflow CV3174 Regenerant Piston CV3423 1.5 Backplate Dowel CV3430 1.5 Spacer Stack Assembly CV3541 Drive Back Plate CV3419 O-Ring 347 CV3418 O-Ring 328...
Page 17 REPLACEMENT PARTS 2” VALVE BODY ASSEMBLY Item No. Part No. Description Qty. CV3726 WS2 Brine Piston Assembly CV3725 WS2 Piston Downflow Assembly CV3452 O-Ring 230 CV3728 Ws2 Drive Cap Assembly CV3724 Washer, Flat SS 1/4 CV3642 Bolt, BHCS S/S 1/4-20 X 1.25 CV3541 Drive Back Plate CV3729...
Page 18 REPLACEMENT PARTS BYPASS VALVE Item No. Part No. Description Qty. CV3006 Bypass assembly CV3147 Bypass handles REFILL PORT ASSEMBLY Item No. Part No. Description Qty. CV4144 3/8” Elbow, Parker fitting CV3163 O-ring 019 CV3195-01 Refill port plug assembly CV4615 Elbow locking clip Chlorine Generator (Black) CV3395 *Only available on 1"...
Page 19 REPLACEMENT PARTS 1" INJECTOR ASSEMBLIES Item No. Part No. Description Qty. CV3176 Injector cap CV3152 O-ring 135 CV3177-01 Injector screen CV3010-1Z Injector assembly plug CV3010-1A A injector assembly, black CV3010-1B B injector assembly, brown CV3010-1C C injector assembly, violet CV3010-1D D injector assembly, red CV3010-1E E injector assembly, white...
Page 20 REPLACEMENT PARTS 2" INJECTOR ASSEMBLIES Item No. Part No. Description Qty. CV3477 WS2H Injector Cap CV3152 O-Ring 135 CV3727 WS2 Injector Body Assembly CV3010-2R-15B WS2/2H INJ R Assembly W/CV3010-15B CV3010-2S-15C WS2/2H INJ S Assembly W/CV3010-15C CV3010-2T-15D WS2/2H INJ T Assembly W/CV3010-15D CV3010-2U-15E WS2/2H INJ U Assembly W/CV3010-15E CV3010-2V-15F...
Page 21 REPLACEMENT PARTS DRAIN LINE ASSEMBLY 3/4” DRAIN LINE ASSEMBLY 1” Item No. Part No. Description Qty. Item No. Part No. Description Qty. CH4615 Elbow locking clip CH4615 Elbow locking clip CPKP10TS8-BULK Optional insert, 5/8” tube CV3166 Drain FTG body 1 CV3192 Optional nut, 3/4”...
Page 22 REPLACEMENT PARTS DRAIN LINE ASSEMBLY 1.25” AND 1.5” Item No. Part No. Description Qty. CV3081 WS15 RETAINER DLFC ASSEMBLY CV3645 WS15 DLFC FLANGE OUTLET FNPT CV3646 WS15 DLFC FLANGE INLET MNPT CV3647 WS125 DLFC FLANGE INLET MNPT CV3652 BOLT, HEX HD, 5/16 - 18 x 3/4 CV3441 O-RING, 226 CV3162-007...
Page 23 REPLACEMENT PARTS Drain Line Assembly DRAIN LINE ASSEMBLY 2” 2” and 3” Item No. Part No. Description Qty. CV3052 WS15 RETAINER DLFC ASSEMBLY CV3245 WS15 DLFC FLANGE OUTLET FNPT CV3246 WS15 DLFC FLANGE INLET MNPT CV3273 WS125 DLFC FLANGE INLET MNPT CV3441 O-RING, 338 CV3162-007...
Page 24 REPLACEMENT PARTS 1” AND 1.25” NHWBP ASSEMBLIES Item No. Part No. Description Qty. CV3073 MAV/NOWHBY COVER ASSEMBLY CV3476 WS MOTOR ASSEMBLY, 8 FT CV3592 SCREW, #8-3/4, PHPN T-25 SS CV3262-01 WS1 .5 & 2 ALT/2BY REDUCTION GEAR COVER ASSEMBLY CV3110 WS1 DRIVE REDUCING GEAR 12 x 36 CV3264 WS2 BYPASS REDUCTION GEAR AXLE...
Page 25 REPLACEMENT PARTS 2” NHWBP ASSEMBLIES Item No. Part No. Description Qty. CV3073 MAV/NOWHBY COVER ASSEMBLY CV3476 WS MOTOR ASSEMBLY, 8 FT CV3592 SCREW, #8-3/4, PHPN T-25 SS CV3262-01 WS1 .5 & 2 ALT/2BY REDUCTION GEAR COVER ASSEMBLY CV3110 WS1 DRIVE REDUCING GEAR 12 x 36 CV3264 WS2 BYPASS REDUCTION GEAR AXLE CV3642...
Page 26 REPLACEMENT PARTS 1” AND 1.25” MAV ASSEMBLIES Item No. Part No. Description Qty. CV3073 MAV/NOWHBY COVER ASSEMBLY CV3476 WS MOTOR ASSEMBLY, 8 FT CV3592 SCREW, #8-3/4, PHPN T-25 SS CV3262-01 WS1 .5 & 2 ALT/2BY REDUCTION GEAR COVER ASSEMBLY CV3110 WS1 DRIVE REDUCING GEAR 12 x 36 CV3264 WS2 BYPASS REDUCTION GEAR AXLE...
Page 27 REPLACEMENT PARTS 1.5” MAV ASSEMBLIES Item No. Part No. Description Qty. CV3073 MAV/NOWHBY COVER ASSEMBLY CV3476 WS MOTOR ASSEMBLY, 8 FT CV3592 SCREW, #8-3/4, PHPN T-25 SS CV3262-01 WS1 .5 & 2 ALT/2BY REDUCTION GEAR COVER ASSEMBLY CV3110 WS1 DRIVE REDUCING GEAR 12 x 36 CV3264 WS2 BYPASS REDUCTION GEAR AXLE CV3527...
Page 28 REPLACEMENT PARTS 1” PLASTIC METER ASSEMBLIES Item No. Part No. Description Qty. CV3003-02 WS1 .5/2L/2H METER COMMERCIAL ASY CV3221 WS METER ASY 15 FT CORD (INCLUDES ITEMS 2-4) CV3118-03 WS15/2 TURBINE ASY Bend clip CV3105 O-RING 215 after install CV3501 WS15/2 TURBINE CLIP CV3755 WS1 METER HOUSING...
Page 29 REPLACEMENT PARTS BRINE TANK ASSEMBLIES SAFETY FLOAT ASSEMBLIES Part No. Description Qty. Part No. Description Qty. BT1833-1A 1833 BT ASSY; .5GPM; 3/8" BRINE VALVE CH4700-29WR-1 .5GPM; 3/8" BRINE VALVE - FLOAT ASSY (18x33 BRINE TANK) BT1840-1A 1840 BT ASSY; .5GPM; 3/8" BRINE VALVE BT2441-1A 2441 BT ASSY;...
Page 30: Installation Fitting Assemblies
INSTALLATION FITTING ASSEMBLIES NOTE: Not all available ﬁ � ngs are Item No. Part No. Description Qty. displayed below. Contact For All Assemblies CV3151 Nut, 1” quick connect manufacturer for op� onal CV3150 Split ring ﬁ � ngs. CV3105 O-ring 215 1”...
Page 31: Warranty
Servicing Dealer Must Complete MODEL # SERIAL # CustomCare Water Softener Limited Warranty ® Congratulations. You have purchased one of the ﬁ nest water treatment systems available. In the unlikely event of a problem due to defects in material and workmanship, we proudly warrant our water conditioners to the original owner, when installed in accordance with Water-Right manufacturer speciﬁ...
Page 32 1900 Prospect Court • Appleton, WI 54914 CUSTOMCAREWATER.COM © 2019 Water-Right, Inc. All rights reserved. CustomCare is a quality product line manufactured by Water-Right, Inc. MAN-C43SOFT 1-2 RevA0719...

This manual is also suitable for:

C47 series