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Troubleshooting
Check the following guide for the possible causes and solutions for a
problem before contacting the nearest service center or dealer for repairs.
14
Symptom
The Windows Device
Manager does not show
the Renesas Electronics
USB 3.0 Host Controller.
No USB peripheral is
detected by the
computer.
Conflict with other
Windows USB PCI
adapters.
8
Insignia NS-PCCUP53/NS-PCCUP53-C USB 3.0 PCI Express Card
Solution
•
Make sure that the PCI Express Card adapter is correctly installed in
the PCIe slot.
•
Remove the adapter and try a different PCIe slot in case the bus has
conflicts.
•
Repeat the driver installation procedure, then make sure that the
device exists. Right-click Computer in the Start menu (or My
Computer on your desktop), click Properties, then click the Device
Manager. If the Renesas Electronics USB 3.0 Host Controller is
shown, the PCI Express Card adapter is working correctly.
•
Make sure that your computer's operating system is updated to the
latest version.
•
Make sure that all cables are correct and securely connected.
•
Make sure that the USB device's power is turned on.
•
Make sure that the devices are getting enough power.
•
Make sure to plug the 4-pin power cable into the adapter card to
provide sufficient power to USB devices, or use self-powered USB
devices.
•
A long cable may cause poor performance. A USB repeater must be
used if the cable is longer than 3.5 meters.
•
Make sure that there is no problem with the adapter installation.
•
Conflicts are indicated by an entry in the Device Manager with a red
X or yellow exclamation point.
•
Turn off your computer and move the adapter to another available
slot, then re-install the USB 3.0 driver.
•
An exclamation point n the Device Manager usually means there is a
resource conflict between this adapter and another adapter in your
system. Move the adapter to another slot, then restart your computer.
Windows will re-configure itself and re-assign resources. Check your
device manager again.
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