1. Manuals
  2. Brands
  3. Avere Manuals
  4. Storage
  5. FXT 5000 Series
  6. Field service manual

Avere FXT 5000 Series Field Service Manual

Hide thumbs Also See for FXT 5000 Series:
Table of Contents

Advertisement

Quick Links

Download this manual See also: Installation Manual
FXT 5000 Series Field Service Guide
Avere Systems, Inc.
2018-04-05
www.averesystems.com
Part number 0457-002-0171, rev B (electronic version)
Part number 0457-002-0191, rev B (printed version)

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the FXT 5000 Series and is the answer not in the manual?

Questions and answers

Related Manuals for Avere FXT 5000 Series

Summary of Contents for Avere FXT 5000 Series

  • Page 1 FXT 5000 Series Field Service Guide Avere Systems, Inc. 2018-04-05 www.averesystems.com Part number 0457-002-0171, rev B (electronic version) Part number 0457-002-0191, rev B (printed version)

  • Page 3: Table Of Contents

    ......... Attaching a Console to an FXT 5000 Series Node .
  • Page 4 ........8 Racking and Unracking an FXT 5000 Series Node Precautions .

  • Page 5: Introduction

    CHAPTER INTRODUCTION This Avere FXT 5000 Series Field Service Guide is written for qualified service personnel who are familiar with the FXT 5000 Series product. Only those people who are familiar with the FXT 5000 Series products and are trained in the potential hazards involved with servicing this type of equipment should attempt the procedures in this guide.
  • Page 6 FXT 5000 Series Field Service Guide Chapter 1. Introduction...

  • Page 7: Precautions For Product Service And Use

    If you notice condensation on any part of the item, Avere Systems recommends waiting a minimum of 24 hours for it to acclimate before installation and use.

  • Page 8: Electrical Considerations

    • The Avere FXT Series node has been approved for use only with TN-type earth grounding systems. It has not been approved for use with IT-type earth grounding systems. Do not connect the node to any non-TN type of earth grounding system.

  • Page 9: Power Supply Replacement

    FXT 5000 Series Field Service Guide 2.4.4 Power Supply Replacement The power supply units for FXT series nodes have detachable power cords. Disconnect the power cord at the power supply unit before removing the power supply unit from the node. When installing a power supply unit, insert the unit into the node before connecting the power cord.

  • Page 10: General Precautions

    FXT 5000 Series Field Service Guide • For installing multiple pieces of equipment at the same time, first install the heavier equipment at the bottom, then install the lighter equipment sequentially above that. • Rack-mounted equipment should not be used as a shelf, work space, step, or seat.

  • Page 11: Laser Radiation

    MÉMENT AUX INSTRUCTIONS DU FABRICANT. The motherboard battery maintains clock and CMOS settings when the node is without power for any reason. Con- tact Avere Global Services if you suspect that the motherboard battery needs to be replaced. 2.7 Laser Radiation CLASS 1 LASER PRODUCT FXT Series nodes that contain optical networking ports may emit invisible laser radiation from those ports.
  • Page 12 FXT 5000 Series Field Service Guide • If possible, perform any maintenance at an approved ESD-safe workstation. • Do not unpack or install electronic modules without using a properly grounded wrist or heel strap. • Keep all electronic modules such as power supplies, PCBs, and disk drives in their original ESD-protective packaging until you are ready to install them.

  • Page 13: Fxt 5000 Series Edge Filer Overview

    The Avere FXT Edge Filer solution uses a cluster of network-attached storage (NAS) devices, called nodes, to in- crease file operation performance between back-end storage (NAS devices or cloud storage) and clients. Each node is a server that runs Avere OS software. Physical nodes in the FXT 5000 Series contain and use multiple types of storage media.

  • Page 14: Attaching A Console To An Fxt 5000 Series Node

    3. Log in to the console. 3.3 FXT 5000 Series Front and Rear Illustrations These diagrams show the front and rear layouts of FXT 5000 Series nodes. Front views are shown without the op- tional bezel. The rear layout is the same for all FXT 5000 Series nodes.

  • Page 15: Fxt 5400 Front Illustration

    FXT 5000 Series Field Service Guide 3.3.2 FXT 5400 Front Illustration 3.3.3 FXT 5600 Front Illustration 3.3.4 Rear View of the FXT 5000 Series Models All FXT 5000 models have the same back layout. 3.3. FXT 5000 Series Front and Rear Illustrations...

  • Page 16: Controls And Led Status Lights

    This section gives details about the buttons and LED indicators on the FXT 5000 Series. 3.4.1 Control Panel Buttons Each FXT 5000 Series node has two buttons, which appear on the front right control panel section. Front Control Panel Power Button The power button can be used to turn the node on and off.

  • Page 17: Fxt 5000 Series Front Panel Leds

    “2”) activity Solid The port green is linked but there is no network activity SATA Not used - there are no SATA-connected drives in the FXT 5000 Series drive activity 3.4. Controls and LED Status Lights...
  • Page 18 Power the unit on by pressing the front panel power switch or by using the Avere Control Panel Solid Unit is powered on and power is being green supplied to at least one of the node’s...

  • Page 19: Fxt 5000 Series Rear Panel Leds

    FXT 5000 Series Field Service Guide 3.4.3 FXT 5000 Series Rear Panel LEDs On the back of FXT 5000 Series nodes, LEDs can be seen on the power supply units, network ports, and inside the chassis on the nonvolatile RAM units.
  • Page 20 FXT 5000 Series Field Service Guide NVRAM LEDs On the back of the FXT 5000 Series, LEDs from the nonvolatile RAM units can be seen through a perforated panel in the NVRAM casing. LED name and location State Meaning NVRAM Status LED...

  • Page 21: Replacing Power Supply Units

    (page 6) 4.1 Detecting a Failed Power Supply Unit An FXT 5000 Series node has two power supply units. If either unit fails, the other continues to provide full power to the node, which continues to operate without interruption. During a single power supply unit failure: •...

  • Page 22: Replacing A Failed Power Supply Unit

    9. Ensure that the information LED on the front of the node is no longer illuminated. 10. Log in to the Avere Control Panel and dismiss any alerts associated with the power supply unit failure. 11. Return the failed power supply unit to Avere Systems. Instructions for returning the failed unit are included in the replacement part’s shipping box, or can be emailed from Avere Global Services.

  • Page 23: Replacing Failed Drives

    The informational message indicates that the drive is missing or has failed. Click Node Settings to see the status of the FXT 5000 Series node that includes the drive. Avere Control Panel loads the FXT Nodes page for the cluster.

  • Page 24: Replacing A Failed Data Drive

    (page 23). 5.2 Replacing A Failed Data Drive As an overview, there are three steps in replacing a failed data drive on an FXT 5000 Series node that is part of an Avere cluster. 1. Remove the failed drive from the system (Avere OS software does this automatically) 2.

  • Page 25: Automatic Drive Failover

    5.2.1 Automatic Drive Failover When Avere OS detects a data drive failure, the node automatically reformats its data storage system to remove the failed drive. The failed drive’s files are recovered from its HA partner drive, and the node resumes operation using the remaining drives.

  • Page 26: Reformatting The Node To Use The New Drive

    Latching a drive in the chassis 4. Package the failed drive and return it to Avere Systems. Instructions for returning the drive are included in the replacement part’s shipping box, or can be emailed from Avere Global Services.

  • Page 27: Replacing A Failed System Drive

    Eventually, the node will reboot. After the reboot, the node will rejoin the cluster. 5.3 Replacing A Failed System Drive The FXT 5000 Series nodes use mirrored system drives. If a single system drive fails, the other drive in the mirrored pair will keep the system operating.

  • Page 28: Replacing A Single System Drive

    5.3.1 Replacing a Single System Drive To replace a single failed system drive on an FXT 5000 Series node, you only need to remove the faulty drive and install the new one. No reformat process is required, and the node does not need to reboot.

  • Page 29: Replacing Both System Drives

    5.3.2 Replacing Both System Drives Follow these steps if you need to replace a pair of system drives on an FXT 5000 Series node that have both failed. 1. Use the Avere Control Panel web interface to remove the node from the cluster. A detailed description of this process is included in Removing the Node from the Cluster Configuration...
  • Page 30 6. Power on the node by pressing the power button on the front of the node chassis. The replacement drive assemblies are shipped with an operating system installed and will boot the node. 7. Use the Avere Control Panel web interface to add the node back to the cluster, as described in Adding the Node to the Cluster (page 37).
  • Page 31 FXT 5000 Series Field Service Guide 8. Package the failed system drives and return them to Avere Systems. Instructions for returning the drives are included in the replacement part shipping box, or can be emailed from Avere Global Services. 5.3. Replacing A Failed System Drive...
  • Page 32 FXT 5000 Series Field Service Guide Chapter 5. Replacing Failed Drives...

  • Page 33: Replacing Sfp+ Modules

    6.1 Accessing SFP+ Modules Because the FXT 5000 Series are 1U servers, there is little clearance between the SFP+ module handle and the edge of the server case. It can be awkward to unlatch and remove the SFP+ modules or the fiber optic cables connected to them.

  • Page 34: Installing An Sfp+ Module

    FXT 5000 Series Field Service Guide Removing an SFP+ module 6.3 Installing an SFP+ Module To replace an SFP+ module: 1. Orient the replacement module so that the edge card connector is facing up. 2. With the handle closed, slide the module into the SFP+ port until it is firmly seated.

  • Page 35: Replacing A Complete Fxt 5000 Series Node

    REPLACING A COMPLETE FXT 5000 SERIES NODE The components listed in this section cannot be replaced in the field. If any of these non-replaceable components fails, the FXT 5000 Series node must be replaced. Non-replaceable components: • Motherboard, including any onboard disk, networking, and IPMI ports and controllers •...

  • Page 36: About Replacement Nodes

    7.2 Removing a Failed Node To remove the failed node from the system for replacement, follow this procedure. 1. Use the Avere Control Panel web interface to remove the node from the cluster. A detailed description of this process is included in Removing the Node from the Cluster Configuration...

  • Page 37: Installing A Replacement Node

    After the machine has powered down, the power LED will either be unlit, or show a steady red light. The FXT 5000 Series node has multiple power cords, and has a power-on/standby-type power switch. This switch does not function as an AC mains disconnect. To disconnect all power for maintenance or an electrical emergency, remove all power cords.
  • Page 38 4. Insert the six dummy drive assemblies into the drive slots of the failed node for return to Avere Systems. 5. Attach all network cables to the new node as they were connected to the failed node, and then attach the power cords to the AC inputs on the new node’s power supply units.

  • Page 39: Racking And Unracking An Fxt 5000 Series Node

    SFP+ modules with the node in the rack. If you choose to remove the node for service, or if you need to remove and replace a failed FXT 5000 Series node, follow the instructions in this chapter to rack and unrack the node safely.

  • Page 40: Fxt 5000 Series Differences From Other Avere Fxt Nodes

    • Rail assemblies are different in the FXT 5000 Series, and different installation steps are required. • Inner rails on the FXT 5000 Series do not extend the full length of the node’s chassis. The back of the node must be supported when removing it from a rack. Read Removing an FXT 5000 Series Node from a Rack (page 37) to learn how to safely extract a node.

  • Page 41: Adding The Node To The Cluster

    8.3 Removing an FXT 5000 Series Node from a Rack The inner rails on the FXT 5000 Series node chassis do not extend completely to the back of the chassis. After disengaging the side locks, it is possible to completely pull the node out of the rack and off the rails.

  • Page 42: Removing The Node From The Rails

    (48 centimeters), which is about two thirds of the depth of the chassis, so be alert for the rails to disen- gage. If you will reinstall an Avere FXT 5000 Series node in this rack slot, removing the outer rails from the rack is unnec- essary.

  • Page 43: Installing And Removing The Front Bezel

    6. To secure the node from sliding out of the rack, tighten the captive screws at the front of each rail. 8.5 Installing and Removing the Front Bezel This section provides instructions for installing or removing the FXT 5000 Series’s front bezel (faceplate). Using the bezel is optional.
  • Page 44 FXT 5000 Series Field Service Guide Chapter 8. Racking and Unracking an FXT 5000 Series Node...

  • Page 45: Contacting Avere Global Services

    CHAPTER NINE CONTACTING AVERE GLOBAL SERVICES For assistance with hardware or software issues, get in touch with Avere Global Services through one of the follow- ing methods. • Online at http://www.averesystems.com/support • By phone: – US and Canada, toll free: 1-888-88-AVERE (888-882-8373), press 2 for support –...
  • Page 46 FXT 5000 Series Field Service Guide Chapter 9. Contacting Avere Global Services...

  • Page 47: Copyright And Trademark Information

    Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners. VMware is a registered trademark or trademark of VMware, Inc. in the United States and/or other jurisdictions. For licensing information on the third-party software used by this Avere product, see the Third-Party Licenses Refer- ence.

  • Page 48: Revision History

    FXT 5000 Series Field Service Guide 10.3 Revision History 2018-04-05 - fixed FXT 5600 image 2018-03-20 - revised links to Dashboard Guide and Cluster Creation Guide documents (minor updates, no version change) 2017-03-02 - updated images for SSD system drives (rev B)

This manual is also suitable for:

Fxt 5200Fxt 5400Fxt 5600

Table of Contents