HP Pavilion 17-cd0001 Maintenance And Service Manual
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HP Pavilion 17-cd0001 Maintenance And Service Manual

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Maintenance and Service Guide
HP Pavilion Gaming 17 Laptop PC

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  • Page 1 Maintenance and Service Guide HP Pavilion Gaming 17 Laptop PC...
  • Page 2 © Copyright 2019 HP Development Company, Product notice Software terms L.P. This guide describes features that are common By installing, copying, downloading, or Bluetooth is a trademark owned by its to most models. Some features may not be otherwise using any software product proprietor and used by HP Inc.
  • Page 3 Important Notice about Customer Self-Repair Parts IMPORTANT: Your computer includes Customer Self-Repair parts and parts that should be accessed by only an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self- Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for authorized service provider parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice CAUTION: To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 Getting to know your computer ........................5 Right side ................................5 Left side ................................. 6 Display ..................................7 Keyboard area ................................ 8 Touchpad ............................. 8 Lights ..............................9 Button and speakers ......................... 10 Special keys ............................
  • Page 8 5 Removal and replacement procedures for Customer Self-Repair parts ............. 27 Component replacement procedures ........................27 Preparation for disassembly ......................27 Bottom cover ............................. 28 Solid-state drive and Optane Memory Module ................. 30 Memory module ..........................31 Hard drive assembly .......................... 33 6 Removal and replacement procedures for authorized service provider parts ............
  • Page 9 Downloading the latest HP PC Hardware Diagnostics UEFI version ......64 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) ..................... 64 Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ..........65 Downloading Remote HP PC Hardware Diagnostics UEFI ..............

  • Page 11: Product Description

    Description Product Name HP Pavilion Gaming 17 Laptop PC Model numbers: 17-cd0001 – 17-cd0999, 17t-cd000 Processor Intel® Core™ i7-9750H (2.6 GHz, turbo up to 4.5 GHz, 2666 MHz FSB, 12 MB L3 cache, six core, 45 W) Intel Core i5-9300H (2.4 GHz, turbo up to 4.1 GHz, 2666 MHz FSB, 8 MB L3 cache, quad core, 45 W)
  • Page 12 Table 1-1 Product components and their descriptions (continued) Category Description Dual storage configurations 512 GB, PCIe, NVMe, TLC, solid-state drive + 1 TB, 7200 rpm hard drive 512 GB, PCIe, value, solid-state drive + 1 TB, 7200 rpm hard drive 256 GB, PCIe, NVMe, TLC, solid-state drive + 2 TB, 5400 rpm hard drive 256 GB, PCIe, NVMe, TLC, solid-state drive + 1 TB, 7200 rpm hard drive 128 GB, PCIe, NVMe, TLC, solid-state drive + 2 TB, 5400 rpm hard drive...
  • Page 13 Table 1-1 Product components and their descriptions (continued) Category Description High-definition multimedia interface (HDMI) v.2.0 + HDCP 2.2 supporting up to 4096 × 2160 at 60 Hz Hot plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video (auto adjust panel resolution to fit embedded panel and external monitor connected) USB 3.1 Gen 1 Type A ports (3);...
  • Page 14 Table 1-1 Product components and their descriptions (continued) Category Description Windows 10 Home 64 Advanced Windows 10 Home 64 Advanced Single Language Windows 10 Home 64 High-End Chinese Market CPPP Windows 10 Home 64 Plus Windows 10 Home 64 Plus Single Language Windows 10 Home 64 Plus Single Language Africa Market PPP Windows 10 Home 64 Plus Single Language APAC EM PPP Windows 10 Home 64 Plus Single Language India Market PPP...

  • Page 15: Getting To Know Your Computer

    Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right side Table 2-1 Right-side components and their descriptions Component Description Audio-out (headphone)/Audio-in (microphone) Connects optional powered stereo speakers, headphones, combo jack earbuds, a headset, or a television audio cable.

  • Page 16: Left Side

    Left side Table 2-2 Left-side components and their descriptions Component Description HDMI port Connects an optional video or audio device, such as a high- definition television, any compatible digital or audio component, or a high-speed High-Definition Multimedia Interface (HDMI) device. USB port with HP Sleep and Charge Connects a USB device, provides data transfer, and even when the computer is off, charges most products such as a cell phone,...

  • Page 17: Display

    Display Table 2-3 Display components and their descriptions Component Description WLAN antennas* Send and receive wireless signals to communicate with wireless local area networks (WLANs). Internal microphones Record sound. Camera light On: The camera is in use. Camera Allows you to video chat, record video, and record still images. Some cameras also allow a facial recognition logon to Windows, instead of a password logon.

  • Page 18: Keyboard Area

    Keyboard area Touchpad Table 2-4 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Left touchpad button Functions like the left button on an external mouse. Right touchpad button Functions like the right button on an external mouse.

  • Page 19: Lights

    Lights Table 2-5 Lights and their descriptions Component Description Power light ● On: The computer is on. Blinking: The computer is in the Sleep state, a power- ● saving state. The computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation.

  • Page 20: Button And Speakers

    Button and speakers Table 2-6 Button and speakers and their descriptions Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep.

  • Page 21: Special Keys

    Special keys Table 2-7 Special keys and their descriptions Component Description Displays system information when pressed in combination with key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.

  • Page 22: Bottom

    Bottom Table 2-8 Bottom components and their descriptions Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 23: Labels

    Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. Labels may be in paper form or imprinted on the product. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.

  • Page 24: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 25 Table 3-1 Computer major components and their descriptions Item Component Spare part number Display assembly NOTE: Display assemblies are spared only at a subcomponent level. Keyboard/top cover (includes keyboard cable): For a detailed list of country codes, see Keyboard/top cover on page For use in ghost white models without a backlight L58644-xx1 For use in ghost white models with a backlight...
  • Page 26 Table 3-1 Computer major components and their descriptions (continued) Item Component Spare part number Thermal pads (not illustrated) L56874-001 (12) Memory modules (DDR4-2666): 16 GB 937438-855 8 GB 937236-855 4 GB L10598-855 (13) Solid-state drive (M.2): 1 TB, PCIe, Gen 3 × 4 L68311-001 512 GB, PCIe, Gen 3 ×...

  • Page 27: Display Assembly Subcomponents

    Display assembly subcomponents Table 3-2 Display components and their descriptions Item Component Spare part number Display bezel L58773-001 Display panel: 144 Hz L56886-001 60 Hz L56885-001 Display panel cable: 40 pin L57169-001 Display assembly subcomponents...

  • Page 28: Cables

    Table 3-2 Display components and their descriptions (continued) Item Component Spare part number 30 pin L56887-001 Webcam/microphone module (includes double-sided adhesive) L56916-001 Wireless antennas L56888-001 Display brackets (left and right) L56884-001 Display hinges (includes left and right hinges) L56883-001 Display back cover (includes the display panel tape) L54822-001 For use in ghost white models L56890-001...

  • Page 29: Mass Storage Devices

    Mass storage devices Table 3-4 Mass storage devices and their descriptions Item Component Spare part number Hard drive 2 TB, 7200 rpm 912487-855 1 TB, 7200 rpm 766644-005 Hard drive connector/cable L56871-001 Hard drive brackets not spared Solid-state drive bracket not spared Solid-state drive (M.2) 1 TB, PCIe, Gen 3 ×...

  • Page 30: Miscellaneous Parts

    Miscellaneous parts Table 3-5 Miscellaneous parts and their descriptions Component Spare part number AC adapter (PFC, slim, 4.5 mm): 200 W L00818-850 150 W L32661-001 135 W L15534-001 Power cord (C5, 1.0 m): For use in Australia L19358-001 For use in Denmark L19360-001 For use in Europe L19361-001...
  • Page 31 Table 3-5 Miscellaneous parts and their descriptions (continued) Component Spare part number USB Type-C-to-Multiport hub 919666-001 USB Type-C-to-USB Type-A hub 916838-001 Adapter USB Type-C-to-USB Type-A adapter 833960-001 HDMI-to-VGA adapter 701943-001 USB Type-C-to-HDMI 2.0 adapter 935325-001 USB Type-C-to-VGA adapter 831751-001 Thermal grease L65268-001 Thermal pads L56874-001...

  • Page 32: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Non-marking, non-conductive pry tool ● Magnetic Phillips P1 screwdriver ● Tweezers ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 33: Drive Handling

    Drive handling IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 34: Generating Static Electricity

    IMPORTANT: To prevent damage to the device when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 35: Personal Grounding Methods And Equipment

    Avoid contact with pins, leads, or circuitry. ● ● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam. Personal grounding methods and equipment Use the following equipment to prevent static electricity damage to electronic components: Wrist straps are flexible straps with a maximum of 1 MΩ ±10% resistance in the ground cords. To ●...

  • Page 36: Packaging And Transporting Guidelines

    Field service kits ● ● Static awareness labels ● Wrist straps and footwear straps providing 1 MΩ ±10% resistance Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes ● ● Opaque shielding bags ● Transparent metallized shielding bags Transparent shielding tubes ●...

  • Page 37: Removal And Replacement Procedures For Customer Self-Repair Parts

    Removal and replacement procedures for Customer Self-Repair parts This chapter provides removal and replacement procedures for Customer Self-Repair parts. NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location.

  • Page 38: Bottom Cover

    Bottom cover Table 5-1 Bottom cover descriptions and part numbers Description Spare part number Bottom cover for use in acid green models L56865-001 Bottom cover for use in ghost white models L65250-001 Before removing the bottom cover, follow this step: Prepare the computer for disassembly (Preparation for disassembly on page 27).
  • Page 39 Pull the bottom cover off the computer (3). Reverse this procedure to install the bottom cover. Component replacement procedures...

  • Page 40: Solid-State Drive And Optane Memory Module

    Solid-state drive and Optane Memory Module Table 5-2 Solid-state drive and Optane Memory Module descriptions and part numbers Description Spare part number 1 TB, PCIe, Gen 3 × 4 L68311-001 512 GB, PCIe, Gen 3 × 4 L56870-001 512 GB, PCIe, Gen 3 × 2 L56869-001 512 GB, PCIe + 32 GB Optane Memory L56999-001...

  • Page 41: Memory Module

    Memory module Table 5-3 Memory descriptions and part numbers Description Spare part number Memory module, 16 GB 937438-855 Memory module, 8 GB 937236-855 Memory module, 4 GB L10598-855 Before removing the memory modules, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 27).
  • Page 42 IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. Do not bend the memory module. Align the notched edge of the memory module with the tab in the memory module slot (1). Press the module into the slot until seated (2).

  • Page 43: Hard Drive Assembly

    Hard drive assembly Table 5-4 Hard drive and connector descriptions and part numbers Description Spare part number Hard drive, 2 TB, 7200 rpm 912487-855 Hard drive, 1 TB, 7200 rpm 766644-005 Hard drive connector/cable L56871-001 Before removing the hard drive assembly, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 27).
  • Page 44 If it is necessary to disassemble the hard drive, remove the two Phillips M3.0 × 3.0 screws (1) from each bracket, and then remove the brackets from the hard drive (2). Disconnect the connector from the drive (3). Reverse this procedure to reassemble and install the hard drive. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 45: Removal And Replacement Procedures For Authorized Service Provider Parts

    Removal and replacement procedures for authorized service provider parts IMPORTANT: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
  • Page 46 Lift the connector side of the battery upward (2), and then remove the battery from the computer (3). Reverse this procedure to install the battery. Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 47: Wlan Module

    WLAN module Table 6-2 WLAN module description and part number Description Spare part number Intel Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 L22634-005 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 48 Reverse this procedure to install the WLAN module. Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 49: Touchpad

    Touchpad NOTE: The touchpad spare part kit does not include the touchpad cable. The touchpad cable is available using spare part number L56879-001. Table 6-3 Touchpad description and part number Description Spare part number Touchpad L56905-001 Before removing the touchpad , follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 27).

  • Page 50: Vent Covers

    Vent covers Table 6-4 Vent covers description Description Spare part number Vent covers not spared Before removing the vent covers, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 27). Remove the bottom cover (see Bottom cover on page 28).
  • Page 51 Replace the two Phillips M2.0 × 2.0 screws (3) and the Phillips M2.0 × 4.0 screw (4) in each cover. Component replacement procedures...

  • Page 52: Fan Shields

    Fan shields Table 6-5 Fan shield description and part number Description Spare part number Fan shields not spared Before removing the fan shields, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 27). Remove the bottom cover (see Bottom cover on page 28).

  • Page 53: Heat Sink/Fan Assembly

    Heat sink/fan assembly Table 6-6 Heat sink/fan assembly, thermal pad, and thermal grease descriptions and part numbers Description Spare part number Heat sink/fan assembly for use in models with GeForce GTX 2060/2060Ti graphics L56873-001 Heat sink/fan assembly for use in models with GeForce GTX 2050 graphics L57166-001 Heat sink/fan assembly for use in models with GeForce GTX 1050 graphics L57167-001...
  • Page 54 Remove the heat sink/fan assembly (3). NOTE: Heat sink appearance may vary. GeForce GTX 1050 graphics Clean and reapply thermal material to the surfaces of the heat sink (1) (3) and system board components (2) (4) each time the heat sink is removed. Chapter 6 Removal and replacement procedures for authorized service provider parts...
  • Page 55 GeForce GTX 2050 graphics Clean and reapply thermal material to the surfaces of the heat sink (1) (3) and system board components (2) (4) each time the heat sink is removed. GeForce GTX 2060/2060Ti graphics Clean and reapply thermal material to the surfaces of the heat sink (1) (3) and system board components (2) (4) each time the heat sink is removed.

  • Page 56: Usb Board

    USB board NOTE: The USB board spare part kit does not include the cable. The cable is available using spare part number L56876-001. Table 6-7 USB board description and part number Description Spare part number USB board L56875-001 Before removing the USB board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 27).

  • Page 57: Power Connector

    Power connector Table 6-8 Power connector description and part number Description Spare part number Power connector L56877-001 Before removing the power connector cable, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 27). Remove the bottom cover (see Bottom cover on page 28).

  • Page 58: System Board

    System board All system boards use the following part numbers: xxxxxx-001: Non-Windows operating system xxxxxx-601: Windows 10 operating system Table 6-9 System board descriptions and part numbers Intel Core i7-9750H processor and 6 GB of discrete graphics memory (GeForce GTX 1660 Ti) L58846-xx1 Intel Core i7-9750H processor and 4 GB of discrete graphics memory (GeForce GTX 1650) L58851-xx1...
  • Page 59 Remove the four Phillips M2.0 × 3.0 screws (1) that secure the system board to the computer. Lift the right side of the system board, and then remove the system board from the computer (2). Reverse this procedure to install the system board. Component replacement procedures...

  • Page 60: Speakers

    Speakers Table 6-10 Speaker description and part number Description Spare part number Speakers (includes cushion) L56882-001 Before removing the speakers, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 27). Remove the bottom cover (see Bottom cover on page 28).

  • Page 61: Power Button Board

    Power button board NOTE: The power button board spare part kit does not include the cable. The cable is available using spare part number L56881-001. Table 6-11 Power button board descriptions and part numbers Description Spare part number Power button board for use in ghost white models L56880-001 Power button board for use in acid green models L57168-001...

  • Page 62: Display Assembly

    Display assembly NOTE: The display assembly is spared only at the subcomponent level. Before removing the display assembly, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 27). Remove the bottom cover (see Bottom cover on page 28).
  • Page 63 Separate the display from the computer by pulling the computer up and away from the display (4). If it is necessary to replace display assembly subcomponents, first remove the bezel: Release the top edge of the display bezel (1) from the display assembly. IMPORTANT: Be careful not to bend or break the narrow sections of the bezel when removing.
  • Page 64 Remove the display bezel (4). The display bezel is available using spare part number L58773-001. If it is necessary to remove the display hinges: Remove the four Phillips M2.0 × 3.0 screws (1) from the bottom of each hinge. Remove the display hinges from the display back cover (2). The display hinges are available using spare part number L56883-001.
  • Page 65 Use tweezers to grasp the tape that routes behind both the left and right sides of the display panel (1). Pull the tape out from behind the left and right sides of the panel (2). NOTE: You have to pull on the tape multiple times before it is completely removed. To avoid tearing the tape, pull the tape evenly and carefully.
  • Page 66 Rotate the display panel over next to the display back cover (1). Peel the tape off the connector on the back of the panel (2), and then disconnect the cable from the display panel (3). The display panel is available using spare part number L56886-001 for 144 Hz panels and L56885-001 for 60 Hz panels.
  • Page 67 If it is necessary to remove the display panel cable: Peel the cable from the back of the display panel. ▲ The 40-pin display cable is available using spare part number L57169-001. The 30-pin display cable is available using spare part number L56887-001. If it is necessary to remove the display brackets: Remove the two Phillips 2.0 ×...
  • Page 68 Remove the brackets from display back cover (2). The display brackets are available using spare part number L56884-001. If it is necessary to remove the wireless antennas: Remove the antenna cables from the sides and bottom of the display back cover (1). Peel the antennas off the top of the display back cover (2).

  • Page 69: Keyboard/Top Cover

    Keyboard/top cover The top cover with keyboard remains after removing all other spared parts from the computer. In this section, the first table provides the main spare part number for the top cover/keyboards. The second table provides the country codes. Table 6-12 Keyboard/top cover description and part number Description...

  • Page 70: Using Setup Utility (Bios)

    Using Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 71: Downloading A Bios Update

    To check for later BIOS versions, see Downloading a BIOS update on page Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.

  • Page 72: Using Hp Pc Hardware Diagnostics

    Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures.

  • Page 73: Downloading The Latest Hp Pc Hardware Diagnostics Windows Version

    Downloading the latest HP PC Hardware Diagnostics Windows version To download HP PC Hardware Diagnostics Windows, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. Select Download HP Diagnostics Windows, and then select a location on your computer or a USB flash drive.

  • Page 74: Starting Hp Pc Hardware Diagnostics Uefi

    NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you must use the attached keyboard. NOTE: If you need to stop a diagnostic test, press esc. Starting HP PC Hardware Diagnostics UEFI To start HP PC Hardware Diagnostics UEFI, follow these steps: Turn on or restart the computer, and quickly press esc.

  • Page 75: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Go to http://www.hp.com/support. Enter the product name or number, select your computer, and then select your operating system. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI Diagnostics version for your computer. Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware Diagnostics UEFI to your computer.
  • Page 76 Set a location for storing the test results. You can also set the user name and password settings used for ● uploads. Display status information about the diagnostics run previously. ● To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup.

  • Page 77: Backing Up, Restoring, And Recovering

    Backing up, restoring, and recovering This chapter provides information about the following processes, which are standard procedure for most products: ● Backing up your personal information—You can use Windows tools to back up your personal information (see Using Windows tools on page 67).

  • Page 78: Restoring And Recovery

    NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. Restoring and recovery Restoring, resetting, and refreshing using Windows tools Windows offers several options for restoring, resetting, and refreshing the computer. For details, see Using Windows tools on page Recovering using HP Recovery media...

  • Page 79: 10 Specifications

    10 Specifications Table 10-1 Computer specifications Metric U.S. Computer dimensions Width 405.0 mm 15.9 in Depth 282.0 mm 11.1 in Height 25.5 mm 1.0 in Weight (lowest configuration) 2600.0 g 5.73 lbs Input power Rating Operating voltage and current 19.5 V dc @ 6.9 A – 135 W 19.5 V dc @ 7.70 A –...

  • Page 80: 11 Power Cord Set Requirements

    11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 81: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Table 11-1 Power cord requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands...
  • Page 82 Table 11-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.

  • Page 83: 12 Recycling

    12 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries.

  • Page 84: Index

    Index cautions guidelines AC adapter and battery 5 electrostatic discharge 23 packaging 26 action keys components transporting 26 identifying 11 bottom 12 workstation 23 antenna display 7 removal 58 keyboard area 8 hard drive antennas left side 6 spare part number 16, 19 spare part number 58 rear 12 hard drive assembly...
  • Page 85 internal microphones, identifying 7 processors 1 operating system, product product name 1 description 3 RJ-45 (network) jack 2 jacks Optane Memory Module security 3 audio-out (headphone)/audio-in removal 30 sensors 2 (microphone) 5 spare part numbers 30 serviceability 4 network 6 storage 1 RJ-45 (network) 6 video 2...
  • Page 86 solid-state drive webcam module removal 30 removal 56 spare part number 16, 19 webcam/microphone module spare part numbers 30 spare part number 18 solid-state drive bracket Windows illustrated 19 backup 67 speakers recovery media 67 identifying 10 system restore point 67 removal 50 Windows key, identifying 11 spare part number 15, 50...

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