Summary of Contents for IEI Technology PUZZLE-A002
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PUZZLE-A002 MODEL: PUZZLE-A002 1U Network Appliance with AMD RX-421ND CPU, DDR4, 8 GB eMMC, Six GbE Ports, PCIe x4, PCIe Mini, M.2, Dual USB 3.1 Gen 1, Rack Mount, and RoHS User Manual Page i Rev. 1.00 – February 19, 2019...
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PUZZLE-A002 Revision Date Version Changes February 19, 2019 1.00 Initial release Page ii...
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PUZZLE-A002 Copyright COPYRIGHT NOTICE The information in this document is subject to change without prior notice in order to improve reliability, design and function and does not represent a commitment on the part of the manufacturer. In no event will the manufacturer be liable for direct, indirect, special, incidental, or consequential damages arising out of the use or inability to use the product or documentation, even if advised of the possibility of such damages.
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PUZZLE-A002 Manual Conventions WARNING Warnings appear where overlooked details may cause damage to the equipment or result in personal injury. Warnings should be taken seriously. CAUTION Cautionary messages should be heeded to help reduce the chance of losing data or damaging the product.
PUZZLE-A002 Table of Contents 1 INTRODUCTION ......................1 1.1 O ........................2 VERVIEW 1.2 M ....................2 ODEL ARIATIONS 1.3 F ........................3 EATURES 1.4 F ......................3 RONT ANEL 1.5 R ....................... 4 ANEL 1.6 T ..................4 ECHNICAL PECIFICATIONS 1.7 D...
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PUZZLE-A002 4.1 I ......................30 NTRODUCTION 4.1.1 Starting Setup ....................30 4.1.2 Using Setup ...................... 30 4.1.3 Getting Help ..................... 31 4.1.4 Unable to Reboot after Configuration Changes ..........31 4.1.5 BIOS Menu Bar ....................31 4.2 M ........................32 4.3 A...
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PUZZLE-A002 5.2.5 Fan Connectors (CPU_FAN1/2/3, SYS_FAN1) ..........58 5.2.6 Front Panel Connector (F_PANEL1) ............... 59 5.2.7 LCM Connector (LCM_CON1) ............... 59 5.2.1 M.2 Slot (M2_CN1) ..................60 5.2.2 PCIe Mini Card Slot (MPCIE1) ............... 61 5.2.1 Power Switch Connector (PWR_BTN1) ............62 5.2.2 SATA Connector (SATA0_1) ................
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PUZZLE-A002 List of Figures Figure 1-1: PUZZLE-A002 Series ....................2 Figure 1-2: PUZZLE-A002 Front Panel ..................3 Figure 1-3: PUZZLE-A002 Rear Panel ................... 4 Figure 1-4: Physical Dimensions (millimeters) ................6 Figure 3-1: Top Cover Removal ....................13 Figure 3-2: DIMM Slot Locations ....................14 Figure 3-3: HDD Bracket Retention Screws ................
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PUZZLE-A002 List of Tables Table 1-1: PUZZLE-A002 Model Variations .................. 2 Table 1-2: Technical Specifications ....................6 Table 3-1: LAN Pinouts ........................ 23 Table 3-2: RJ-45 Ethernet Connector LEDs ................23 Table 3-3: RJ-45 Serial Port Pinouts ................... 24 Table 4-1: BIOS Navigation Keys ....................31 Table 5-1: Peripheral Interface Connectors ................
PUZZLE-A002 1.1 Overview Figure 1-1: PUZZLE-A002 Series The PUZZLE-A002 is a 1U network appliance series powered by AMD RX-421ND processor. It is optimized to host VNFs (Virtual Network Functions) and is ideal for SD-WAN. The PUZZLE-A002 supports six copper GbE ports for high-speed network applications, and it is equipped with two PCIe x4 slots for upgrading with expansion cards, such as NIC cards or accelerator cards.
PUZZLE-A002 1.3 Features The PUZZLE-A002 features are listed below: Powered by AMD RX-421ND processor (quad-core, up to 3.4 GHz) Support two 2400 MHz DDR4 non-ECC RDIMMs (system max. 32 GB) Support two 2.5” SATA SSD/HDD Support up to six GbE connections via Broadcom BCM5720 controllers ...
PUZZLE-A002 1.5 Rear Panel An overview of the PUZZLE-A002 rear panel is shown in Figure 1-3 below. Figure 1-3: PUZZLE-A002 Rear Panel 1.6 Technical Specifications The PUZZLE-A002 technical specifications are listed below. System Form Factor CPU (SoC) AMD RX-421ND processor (quad-core, up to 3.4 GHz)
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PUZZLE-A002 PCIe Mini 1 x PCIe Mini slot (reserved for WWAN module, supports PCIe and USB 2.0 signals) 1 x M.2 A-key 2230 slot (reserved for Wi-Fi module, supports PCIe and USB 2.0 signals) I/O and Indicators Console 1 x RJ-45 RS-232 2 x USB 3.1 Gen 1 (5 Gb/s) port (external)
PUZZLE-A002 and severe injury to the user. Electrostatic discharge (ESD) can cause serious damage to electronic components, including the PUZZLE-A002. Dry climates are especially susceptible to ESD. It is therefore critical that whenever the PUZZLE-A002 or any other electrical component is handled, the following anti-static precautions are strictly adhered to.
If some of the components listed in the checklist below are missing, please do not proceed with the installation. Contact the IEI reseller or vendor you purchased the PUZZLE-A002 from or contact an IEI sales representative directly. To contact an IEI sales representative, please send an email to sales@ieiworld.com.
PUZZLE-A002 Quantity Item Image RS-232 to console cable (only for SKUs without memory) 2.4 Optional Items The following table lists the optional items that can be purchased separately. Optional Item Image Slide rail (P/N: RAIL-B02) USB to console cable (P/N: 32013-004000-100-RS)
Air Circulation: Make sure there is sufficient air circulation when installing the PUZZLE-A002. The PUZZLE-A002’s cooling vents must not be obstructed by any objects. Blocking the vents can cause overheating of the PUZZLE-A002. Leave at least 5 cm of clearance around the PUZZLE-A002 to prevent overheating. ...
PUZZLE-A002 3.2 Top Cover Removal Before installing or maintaining the internal components, the top cover must be removed from the PUZZLE-A002. Follow the steps below to complete the task. Step 1: Remove the four retention screws indicated in Figure 3-1.
PUZZLE-A002 To install the DIMM module, please follow the steps below. Step 1: Remove the top cover from the PUZZLE-A002. Please follow the instruction described in Section 3.2. Step 2: Locate the DIMM slots on the motherboard. Figure 3-2: DIMM Slot Locations Step 3: Open the DIMM socket handles.
PUZZLE-A002 3.4 HDD Installation The PUZZLE-A002 allows installation of two 2.5” SATA HDD/SSD. To install HDDs into the system, please follow the steps below. Step 1: Remove the top cover from the PUZZLE-A002. Please follow the instruction described in Section 3.2.
PUZZLE-A002 Figure 3-4: Secure HDD to the Bracket Step 4: Re-connect the SATA connector module to the motherboard. Secure the bracket to the chassis with three screws removed previously (Figure 3-5). Figure 3-5: HDD Installation Step 5: Re-install and secure the top cover to the system.
PUZZLE-A002 3.5 PCIe Expansion Card Installation The PUZZLE-A002 allows installation of two PCIe x4 cards. To install a PCIe expansion card, please follow the steps below. Step 1: Remove the top cover from the PUZZLE-A002 (refer to Section 3.2). Step 2: Remove the four expansion slot module retention screws indicated below.
PUZZLE-A002 Step 3: Push the expansion slot module with strength to disconnect the module from the edge connector of the motherboard. Figure 3-7: Disconnect the Expansion Slot Module Step 4: Remove the blank bracket panel that aligns with the PCIe slot for installing the expansion card.
PUZZLE-A002 Step 5: Align the expansion card to the PCIe slot. Press gently, but firmly, to seat the expansion card correctly in the slot. Install the bracket screw to secure the card to the expansion slot module. Figure 3-9: PCIe Expansion Card Installation...
The M.2 slot is keyed in the A position and provides mounting screw position for 2230-size M.2 module. To install an M.2 module, please follow the steps below. Step 1: Remove the top cover from the PUZZLE-A002. See Section 3.2. Step 2: Locate the M.2 slot on the motherboard.
Push the M.2 module down and secure it with the previously removed retention screw. 3.7 PCIe Mini Card Installation The PUZZLE-A002 has one full-size/half-size PCIe Mini slot on the motherboard. To install a full-size module, follow the instructions below. Step 1: Remove the top cover from the PUZZLE-A002.
PUZZLE-A002 Figure 3-11: PCIe Mini Slot Location Step 3: Remove the retention screw and standoff for half-size PCIe Mini card to avoid interference of the board circuit. Step 4: Remove the pre-installed retention screw for full-size card from the standoff.
PUZZLE-A002 3.8 LAN Connection The LAN connectors on the front panel allow connection to an external network. The pinouts of the LAN connectors are listed below. Description Description MDIA0+ MDIA2- MDIA0- MDIA1- MDIA1+ MDIA3+ MDIA2+ MDIA3- Table 3-1: LAN Pinouts Figure 3-12: RJ-45 Ethernet Connector The RJ-45 Ethernet connector has two status LEDs, one yellow and one green/orange.
PUZZLE-A002 3.9 Console Connection The PUZZLE-A002 has one RJ-45 serial device connector on the front panel. The RJ-45 connector for the serial port can be identified easily as the RJ-45 for the network has two LEDs on the port, while the connectors for the serial cables don’t. The pinouts of the serial port are listed below.
Incorrect voltages applied to the system may cause damage to the internal electronic components and may also cause injury to the user. To power-on the PUZZLE-A002 please follow the steps below: Step 1: Connect the power source to the power inlet on the rear panel.
PUZZLE-A002 3.12 Available Drivers All the drivers for the PUZZLE-A002 are available on IEI Resource Download Center (https://download.ieiworld.com). Type PUZZLE-A002 and press Enter to find all the relevant software, utilities, and documentation. Figure 3-15: IEI Resource Download Center NOTE: To install software from the downloaded ISO image file in Windows 10, double-click the ISO file to mount it as a virtual drive to view its content.
3.12.1 Driver Download To download drivers from IEI Resource Download Center, follow the steps below. Step 1: Go to https://download.ieiworld.com. Type PUZZLE-A002 and press Enter. Step 2: All product-related software, utilities, and documentation will be listed. You can choose Driver to filter the result.
PUZZLE-A002 4.1 Introduction The BIOS is programmed onto the BIOS chip. The BIOS setup program allows changes to certain system settings. This chapter outlines the options that can be changed. NOTE: Some of the BIOS options may vary throughout the life cycle of the product and are subject to change without prior notice.
PUZZLE-A002 Function Decrease the numeric value or make changes Esc key Main Menu – Quit and not save changes into CMOS Status Page Setup Menu and Option Page Setup Menu -- Exit current page and return to Main Menu F1 key...
PUZZLE-A002 The following sections completely describe the configuration options found in the menu items at the top of the BIOS screen and listed above. 4.2 Main The Main BIOS menu (BIOS Menu 1) appears when the BIOS Setup program is entered.
PUZZLE-A002 4.3 Advanced Use the Advanced menu (BIOS Menu 2) to configure the CPU and peripheral devices through the following sub-menus: WARNING! Setting the wrong values in the sections below may cause the system to malfunction. Make sure that the settings made are compatible with the hardware.
PUZZLE-A002 4.3.1 Trusted Computing Use the Trusted Computing menu (BIOS Menu 3) to configure settings related to the Trusted Computing Group (TCG) Trusted Platform Module (TPM). Aptio Setup Utility – Copyright (C) 2018 American Megatrends, Inc. Advanced Configuration Enables or Disables BIOS...
PUZZLE-A002 4.3.1 IDE Configuration Use the IDE Configuration (BIOS Menu 4) menu to display the configuration of the SATA devices installed in the system. Aptio Setup Utility – Copyright (C) 2018 American Megatrends, Inc. Advanced IDE Configuration SATA Port0 Not Present SATA Port1 256GB SATA Fla (256.0…...
PUZZLE-A002 4.3.2 iWDD H/W Monitor The iWDD H/W Monitor menu (BIOS Menu 5) contains the fan configuration submenu, and displays the system temperature and CPU fan speed. Aptio Setup Utility – Copyright (C) 2018 American Megatrends, Inc. Advanced PC Health Status...
PUZZLE-A002 +5VSB +3.3V +3.3VSB 4.3.2.1 Smart Fan Mode Configuration Use the Smart Fan Mode Configuration submenu (BIOS Menu 6) to configure the CPU/system fan temperature and speed settings. Aptio Setup Utility – Copyright (C) 2018 American Megatrends, Inc. Advanced Smart Fan Mode Configuration...
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PUZZLE-A002 Auto mode fan start temperature If the CPU temperature is between fan off and fan start, the fan speed change to fan start PWM. To set a value, Use the + or – key to change the value or enter a decimal number between 1 and 100.
PUZZLE-A002 4.3.3 iWDD Super IO Configuration Use the iWDD Super IO Configuration menu (BIOS Menu 7) to set or change the configurations for the parallel ports and serial ports. Aptio Setup Utility – Copyright (C) 2018 American Megatrends, Inc. Advanced...
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PUZZLE-A002 Serial Port [Enabled] Use the Serial Port option to enable or disable the serial port. Disable the serial port Disabled Enable the serial port Enabled EFAULT Change Settings [Auto] Use the Change Settings option to change the serial port IO port address and interrupt address.
PUZZLE-A002 4.3.4 Serial Port Console Redirection The Serial Port Console Redirection menu (BIOS Menu 9) allows the console redirection options to be configured. Console redirection allows users to maintain a system remotely by re-directing keyboard input and text output through the serial port.
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PUZZLE-A002 VT-UTF8 The target terminal type is VT-UTF8 The target terminal type is ANSI ANSI EFAULT Bits per second [115200] Use the Bits per second option to specify the serial port transmission speed. The speed must match the other side. Long or noisy lines may require lower speeds.
PUZZLE-A002 Stop Bits [1] Use the Stop Bits option to specify the number of stop bits used to indicate the end of a serial data packet. Communication with slow devices may require more than 1 stop bit. Sets the number of stop bits at 1.
PUZZLE-A002 SVM Mode [Enabled] Use the SVM Mode option to enable or disable CPU virtualization on the system. Disabled Disable CPU virtualization Enabled Enable CPU virtualization EFAULT 4.3.5.1 Node 0 Information Use the Node 0 Information (BIOS Menu 11) menu to display the memory information related to Node 0.
PUZZLE-A002 4.3.6 NVMe Configuration Use the NVMe Configuration (BIOS Menu 12) menu to display the NVMe controller and device information. Aptio Setup Utility – Copyright (C) 2018 American Megatrends, Inc. Advanced NVMe Controller and Drive information No NVME Device Found --------------------- : Select Screen...
PUZZLE-A002 Power Off The system remains turned off The system turns on Power On Last State The system returns to its previous state. If it was on, it EFAULT turns itself on. If it was off, it remains off.
PUZZLE-A002 4.4.3 North Bridge Use the North Bridge menu (BIOS Menu 17) to configure the north bridge chipset. Aptio Setup Utility – Copyright (C) 2018 American Megatrends, Inc. Chipset North Bridge Configuration View Information related to Socket 0. Memory Information --------------------- : Select Screen...
PUZZLE-A002 4.5 Security Use the Security menu (BIOS Menu 19) to set system and user passwords. Aptio Setup Utility – Copyright (C) 2018 American Megatrends, Inc. Main Advanced Chipset Security Boot Save & Exit Password Description Set Administrator Password If ONLY the Administrator’s password is set, then this only limits access to Setup and is only asked for when entering Setup.
PUZZLE-A002 4.6 Boot Use the Boot menu (BIOS Menu 20) to configure system boot options. Aptio Setup Utility – Copyright (C) 2018 American Megatrends, Inc. Main Advanced Chipset Security Boot Save & Exit Boot Configuration Select the keyboard Bootup NumLock State...
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PUZZLE-A002 Quiet Boot [Enabled] Use the Quiet Boot BIOS option to select the screen display when the system boots. Normal POST messages displayed Disabled OEM Logo displayed instead of POST messages Enabled EFAULT Launch PXE OpROM [Disabled] Use the Launch PXE OpROM option to enable or disable boot option for legacy network devices.
PUZZLE-A002 4.7 Save & Exit Use the Safe & Exit menu (BIOS Menu 21) to load default BIOS values, optimal failsafe values and to save configuration changes. Aptio Setup Utility – Copyright (C) 2018 American Megatrends, Inc. Main Advanced Chipset...
PUZZLE-A002 5.1 Peripheral Interface Connectors The connector locations of the PUZZLE-A002’s motherboard are shown below. The connector pinouts for these connectors are listed in the following sections. Page 55...
PUZZLE-A002 5.2 Internal Peripheral Connectors The table below shows a list of the connectors on the motherboard. Pinouts of these connectors can be found in the following sections. Connector Type Label ATX power connector 24-pin connector ATXPWR1 Chassis intrusion connector...
PUZZLE-A002 5.2.1 ATX Power Connector (ATXPWR1) Description Description +3.3 V +3.3 V +3.3 V +5 V PS-ON +5 V PW-OK +5VSB +5 V +12V +5 V +12V +5 V +3.3 V Table 5-2: ATX Power Connector (ATXPWR1) Pinouts 5.2.2 Chassis Intrusion Connector (CHASSIS1) PIN NO.
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PUZZLE-A002 DECLARATION OF CONFORMITY This equipment is in conformity with the following EU directives: EMC Directive 2014/30/EU Low-Voltage Directive 2014/35/EU RoHS II Directive 2011/65/EU If the user modifies and/or install other devices in the equipment, the CE conformity declaration may no longer apply.
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PUZZLE-A002 Español [Spanish] IEI Integration Corp declara que el equipo cumple con los requisitos esenciales y cualesquiera otras disposiciones aplicables o exigibles de la Directiva 1999/5/CE. Ελληνική [Greek] IEI Integration Corp ΔΗΛΩΝΕΙ ΟΤΙ ΕΞΟΠΛΙΣΜΟΣ ΣΥΜΜΟΡΦΩΝΕΤΑΙ ΠΡΟΣ ΤΙΣ ΟΥΣΙΩΔΕΙΣ ΑΠΑΙΤΗΣΕΙΣ ΚΑΙ ΤΙΣ ΛΟΙΠΕΣ ΣΧΕΤΙΚΕΣ ΔΙΑΤΑΞΕΙΣ ΤΗΣ ΟΔΗΓΙΑΣ...
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PUZZLE-A002 Româna [Romanian] IEI Integration Corp declară că acest echipament este in conformitate cu cerinţele esenţiale şi cu celelalte prevederi relevante ale Directivei 1999/5/CE. Slovensko [Slovenian] IEI Integration Corp izjavlja, da je ta opreme v skladu z bistvenimi zahtevami in ostalimi relevantnimi določili direktive 1999/5/ES.
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PUZZLE-A002 FCC WARNING This equipment complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: This device may not cause harmful interference, and This device must accept any interference received, including interference that may cause undesired operation.
In a site where the ambient temperature exceeds the rated temperature B.1.2 Anti-static Precautions WARNING: Failure to take ESD precautions during the installation of the PUZZLE-A002 may result in permanent damage to the PUZZLE-A002 and severe injury to the user. Page 71...
PUZZLE-A002 Electrostatic discharge (ESD) can cause serious damage to electronic components, including the PUZZLE-A002. Dry climates are especially susceptible to ESD. It is therefore critical that whenever the PUZZLE-A002 is opened and any of the electrical components are handled, the following anti-static precautions are strictly adhered to.
B.2 Maintenance and Cleaning Precautions When maintaining or cleaning the PUZZLE-A002, please follow the guidelines below. B.2.1 Maintenance and Cleaning Prior to cleaning any part or component of the PUZZLE-A002, please read the details below. The interior of the PUZZLE-A002 does not require cleaning. Keep fluids away from the PUZZLE-A002 interior.
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PUZZLE-A002 Vacuum cleaner – Using a vacuum specifically designed for computers is one of the best methods of cleaning the PUZZLE-A002. Dust and dirt can restrict the airflow in the PUZZLE-A002 and cause its circuitry to corrode. Swabs - Swaps moistened with rubbing alcohol or water are excellent tools for wiping hard to reach areas.
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PUZZLE-A002 The details provided in this appendix are to ensure that the product is compliant with the Peoples Republic of China (China) RoHS standards. The table below acknowledges the presences of small quantities of certain materials in the product, and is applicable to China RoHS only.