Problem
Unable to
connect to the
network
Cannot make
outgoing calls
PIN code
blocked
Possible causes
The nano-SIM card is
inserted improperly.
There is debris on the nano-
SIM card contacts.
The nano-SIM card is
invalid.
You are not within the
network's service area.
Poor signal.
You have activated the
Fixed Dialing Numbers
feature.
You have entered an
incorrect PIN code three
consecutive times.
Possible solution
Insert the nano-SIM card
properly.
Use a soft, dry cloth to
clean the nano-SIM card
contacts.
Contact your service
provider.
Check the service area with
your service provider.
Move to an open space, or
if you are inside a building,
move closer to a window.
Disable this feature. See
Phone Calls – Adjusting Your
Call Settings – Using Fixed
Dialing Numbers.
Contact your service
provider. If the service
provider provides the nano-
SIM card's PUK code, use
the PUK code to unlock the
nano-SIM card.
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