Page 1: Table Of Contents
Instant Imaging Corporation amiGO! Dash Cam (Model# DC711) Frequently Asked Questions Version 1.2 (03/22/19) Table of Contents: Topic Page Power-Related …........Battery/External Power-Related …..GPS Module …........Computer Connection …....... microSD Card …........Formatting …......... Recording ….......... Event Footage .…........
Page 2: Power-Related
Power-Related 1. When I start my vehicle, why does the camera start recording but turn off after a few seconds? Answer: The camera is not being correctly supplied with power. Troubleshoot: 1. Ensure that the USB cable is in the correct port on the camera (right port on the top of the camera when facing the viewscreen) and that it is firmly plugged into the vehicle accessory port (“cigarette lighter”).
Page 3: Battery/External Power-Related
Battery/External Power-Related 1. Can I use an External Power Pack to charge my camera's battery or extend its battery life? Answer: Yes, portable, external power packs may be used to charge the dash camera through the DC IN port at the top of the bracket. If purchasing an external power pack, one should note the following: 1.
Page 4 be plugged into a PC or Mac that is powered on, however you will not be able to record in this mode. Additionally, the USB cable may be plugged into a USB to wall charger/adapter (similar to those used to charge mobile phones, Smart devices or other lithium-ion, rechargeable devices).
Page 5: Gps Module
GPS Module 1. How can I tell if my GPS Module is working correctly? Answer: Check the Green Light Indicator [Satellite icon] LED on the back-left of the camera. A solid green light means that a GPS signal has been established;...
Page 6 Viewer program are noted in the Dashcam Viewer User Manual found by opening the software on PC and then clicking the Help > User Manual tab in the upper-left of the video playback window. Steps with specific Green Light Indicators: 1.
Page 7: Computer Connection
Computer Connection 1. Why isn't my dash camera recognized when I plug it into my PC or Mac via USB? Answer: Multiple answers. See below for troubleshooting. Troubleshoot: 1. The USB cable must be plugged into the USB port on the top of the camera; this is the same port used to power the camera on the top-right while facing the viewscreen.
Page 8: Microsd Card
microSD Card 1. How many hours of footage does the Micro SD hold? Answer: This depends on the size of the Micro SD card and resolution at which the camera is recording. By default, the dash camera equipped with a 32 gigabyte (GB) MLC (Multi Level Cell) Class 10 Micro SD and records at 1280x720 30P (frames per second).
Page 9 2. Why is my Micro Memory card not being recognized? Answer: The pre-installed memory card may have been removed, become fragmented (corrupt) with use or a replacement microSD memory card is not compatible with this dash camera. This will be indicated by the Memory Card icon at the top of the screen showing a red X through it and a red, flashing text message in the middle of the viewscreen: “No SD Card Inserted!”...
Page 10: Formatting
Formatting 1. How do I format my microSD card? Answer: Please note that all files will be erased in this process and cannot be recovered. Any files that should be saved to a harddrive should be copied first. Formatting the card in the camera is important. DO NOT use a PC/Mac (any computer) to format your card;...
Page 11: Recording
Recording 1. My dash camera has been recording fine for a long time. Why did it suddenly stop recording? Answer: Multiple answers. See Pre-Troubleshoot procedure first: Pre-Troubleshoot: Before reviewing below, one should press the Reset Button [rectangular button with an embossed letter “R”] at the bottom-left of the camera while the Power is On.
Page 12 In either case, any files that one would like to keep should be backed up first by connecting the camera to a computer and copied over. See Formatting section for additional details. 3. Battery-related: This dash camera will operate properly when direct power is connected to the power port on the top of the camera.
Page 13 3. When I went to review my video footage, why were there sections of missing record time? Answer: Multiple answers. See Pre-Troubleshoot procedure first: Pre-Troubleshoot: Before reviewing below, one should press the Reset Button [rectangular button with an embossed letter “R”] at the bottom-left of the camera while the Power is On.
Page 14 microSD Card (to select a new microSD card) sections. 3. Motion Detection Mode: Check to see if Motion Detection Mode is on. When set to On, the camera will automatically record only when it senses movement; this is specifically used for parking only and the camera may not need to record the entire time.
Page 15: Event Footage
Event Footage 1. How is an Event determined? Answer: This is determined by the G-Sensor. The G-Sensor notes any changes in X (side-to-side), Y (back-and-forth) or Z (up-and-down) directional forces. The dash camera has four settings to change the sensitivity of the G-Sensor. If set to High, the least sensitivity will record video to EVENT;...
Page 16 2. Press the Up or Down arrows located to the right of the viewscreen to tab to Menu (P 4/5) until “Collision Detection” is highlighted. 3. Press the OK button (top-left button on the back of the camera) to Confirm your selection.
Page 17 pressed too late, you may not capture the Event (in the EVENT folder) and, depending on use of the camera and size of memory card, it may be Looped over. 6. Can I recover an Event file that has been deleted (through the camera or on computer)? Answer: You may be able to recover Event or Normal looping files but not directly with the dash camera.
Page 18: Advanced Driver Assistance
Advanced Driver Assistance System (ADAS) and Backlight 1. Why does the screen keep turning on with still images while driving? Answer: This dash camera is equipped with a series of alerts to remind the driver of specific events. If one of these criteria are triggered, an alert will flash on the screen and will be accompanied by a beep.
Page 19 4. Press the Up or Down arrows located to the right of the viewscreen to tab the selection to Off. 5. Press the OK button (top-left button on the back of the camera) to Confirm your selection. 6. The camera can either be turned off with the Power button on the right side of the camera (button with open circle with a line through the center) or can escape out of Menu mode, pressing the Menu/Back button, to begin auto- recording using the new ADAS settings turned Off.
Page 20 located to the right of the viewscreen to change your LCD Setting to “Turn Off After 3 min.” Setting the LCD to “On” will keep the screen on indefinitely while recording. NOTE: There is no way to turn the screen completely off. The minimum screen time is a few seconds with the “Off”...
Page 21: Led Lights
LED Lights 1. What do the three LED lights on the back of the camera mean? Answer: 1. Red Light Indicator [Rectangle with Lightning Bolt icon] (Top): On = Charging Battery; Off = Not Charging Battery. This light will go on and off regularly during travel as power is required by the battery.
Page 22 add GPS interference and GPS module should be located elsewhere. Minimally, the GPS unit should be placed so it is not loose or swaying as this may lead to missing or incorrect GPS data. The GPS module should also be kept some distance away from the dash camera itself.
Page 23: Optimal Usage Notes
2. What is the dash camera's power consumption? Answer: 350mAh(screen off), 430mAh (screen on) 3. What is the dash camera's mAh? Answer: 180mAh CONTACT INFORMATION Instant Imaging Corporation 1935 Stonebridge Rd West Bend, WI 53095 MONDAY - FRIDAY TECH SUPPORT (8:00AM – 4:30PM, CST): (262) 334-7777 instantimagingcorp.com...

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