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Table of Contents
Related Manuals for ViaSat Business Hotspots
Summary of Contents for ViaSat Business Hotspots
- Page 1 Business Hotspots Installation Guide August, 2019...
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Page 2: Table Of Contents
Step 10 | Review Quick Start Guide with customer ....................21 Ruckus outdoor AP installation ..............................23 Ruckus indoor AP installation ..............................30 Low-profile “stub” mount installation ............................37 Terminating Ethernet cable ................................41 Viasat Business Hotspots Installation Guide Page | 2... -
Page 3: Wi-Fi Network Installation
Wi-Fi Network Installation Viasat Business Hotspots Installation Guide Page | 3... -
Page 4: Equipment
The Hotspots network equipment shown below will be installed at the customer site. Please note if the customer already has Business Voice and is adding Business Hotspots, the Hotspots service will use the same controller, and only the PoE injector/s, AP/s and Ethernet cables will be installed. The customer is responsible for providing the power strip. -
Page 5: Network Connections
When combined with Viasat Business Internet, the satellite modem used will be determined by the satellite beam for the area. The VHG modem will be used for Viasat 2 beams, and the SB2+ modem is used for Viasat 1 beams. The diagrams below indicate how to connect the Hotspots network equipment using either modem. -
Page 6: Signal Flow
Cable snips Pole for outdoor AP (if needed) with lags/anchors/screws CAT5e/LAN cable continuity tester #10 ground wire Laptop or smartphone (required for Installer Portal) UL grounding supplies (wire, straps, screws, clamps, etc.) Viasat Business Hotspots Installation Guide Page | 6... -
Page 7: Installation Instructions
Installation instructions This installation guide provides comprehensive instructions for equipment installation and documentation when adding the Business Hotspots network to the Viasat Satellite Internet solution. Step 1 | Select equipment location Outdoor AP & satellite antenna Indoor equipment Select a secure location with clear line of site where the... - Page 8 AP chassis. WARNING! Do NOT run the ground wire to the ground block for the satellite antenna. Run it to a separate ground source. AP LEDs and other elements Viasat Business Hotspots Installation Guide Page | 8...
- Page 9 Network problem. Cannot contact Ruckus management platform. Green - Flashing slow AP may still function if unable to contact the management platform. (every 2 seconds) If problems are experienced, contact Viasat installer support. Green - Flashing fast Receiving configuration or image upgrade. (2x/second) Green - Solid Connected to the Ruckus management platform.
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Page 10: Step 4 | Mount Indoor Ap
Brick, marble, and objects containing water Medium Cement High Metal, microwave ovens, A/C units, cordless landline phones and headsets, Very high speakers, any device that consumes large amounts of electricity AP LEDs and other elements Viasat Business Hotspots Installation Guide Page | 10... -
Page 11: Step 5 | Install Inside Network Equipment
Do not place equipment on top of the controller. NOTE: Ensure the equipment is easily accessible for future support. Avoid installing near a microwave, as this will cause interference with the signal. Viasat Business Hotspots Installation Guide Page | 11... -
Page 12: Step 6 | Auto-Configure Equipment
Step 6 | Auto-configure equipment The controller and AP/s are set up to automatically configure and register with Viasat through the Installer Portal. To initiate this process, the MAC Address of the controller must be entered into the Installer Portal, which triggers discovery of the equipment. - Page 13 Confirm the equipment listed in the order details matches what was shipped. If there is a discrepancy, contact Installer Relations immediately. The equipment must match for the installation to occur (no partial Wi-Fi installations). Click next to confirm the order details. Viasat Business Hotspots Installation Guide Page | 13...
- Page 14 NOTE: After entering information in the required field/s on each page, click outside the field before clicking next to proceed. Once auto-configuration begins, the status changes. The controller progression is: Discovering » Configuring » » Configuring » Installed » Viasat Business Hotspots Installation Guide Page | 14...
- Page 15 The AP/s will configure while the controller is in qoi status. Then the controller will return to configuring status for up to one minute before showing as installed. If the configuring phase takes more than 20 minutes, begin troubleshooting (see #6 below). Viasat Business Hotspots Installation Guide Page | 15...
- Page 16 < 1 min › Uploading rsc file › Executing rsc file < 1 min < 1 min › Updating virtual gateway config Blank 20-30 mins › Configuring Updating virtual gateway < 1 min config Viasat Business Hotspots Installation Guide Page | 16...
- Page 17 If the process doesn’t start again automatically, then log out and log back in to the portal. Confirm the order and re-enter the MAC address. The configuration should resume from the point it stopped previously. If it does not, contact Installer Relations for technical assistance. Viasat Business Hotspots Installation Guide Page | 17...
- Page 18 Network Name Password Public GUEST WIFI Private BUSINESS private1 NOTE: Advise the customer to change their SSIDs and private network password on their Management Portal when reviewing the Quick Start Guide with them. Viasat Business Hotspots Installation Guide Page | 18...
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Page 19: Step 7 | Tie Down Outdoor Cables
Step 7 | Tie down outdoor cables After testing the equipment, tie down the cables for the satellite antenna and outdoor AP/s. Remember to ensure any holes penetrating the building are sealed. Viasat Business Hotspots Installation Guide Page | 19... -
Page 20: Step 8 | Basic Network Troubleshooting
AP is not working properly. Full troubleshooting should be completed before requesting replacement of an outdoor AP. If you encounter issues that cannot be resolved by the troubleshooting steps listed above, contact Viasat Installer Relations at (888) 278-6869, Option 1 for Hotspots technical assistance. -
Page 21: Step 10 | Review Quick Start Guide With Customer
Step 10 | Review Quick Start Guide with customer A Business Hotspots Quick Start Guide for the customer is included with the network equipment. Review the guide with the customer to ensure they are aware of key information about their Wi-Fi network: How to access the public and private networks »... - Page 22 Access Point mounting instructions Viasat Business Hotspots Installation Guide Page | 22...
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Page 23: Ruckus Outdoor Ap Installation
Ruckus outdoor AP installation Viasat Business Hotspots Installation Guide Page | 23... - Page 24 Warning: Ruckus Wireless electrical codes. strongly recommends that you Caution: Make sure that proper lightning surge protection precautions are taken wear eye protection before mounting the AP. according to local electrical code. Viasat Business Hotspots Installation Guide Page | 24...
- Page 25 APs in a connecting mesh device. See Figure 2 for optional side view coverage patterns. Figure 2: Typical AP Omni coverage, side view Option 1 Option 2 Viasat Business Hotspots Installation Guide Page | 25...
- Page 26 Phillips screwdriver to loosen the captive screw (A in Figure 4) and pull up on the end of the bracket to remove the bracket from the AP (B in Figure 4). Figure 4: Removing the mounting bracket Viasat Business Hotspots Installation Guide Page | 26...
- Page 27 Use the clamp(s) to attach the mounting bracket to the pole (Figure 6). Tighten the clamps until secure. Figure 6: Mounting bracket on a pole Continue with Step 3 | Mount the AP. Viasat Business Hotspots Installation Guide Page | 27...
- Page 28 The Ruckus outdoor AP includes one 9mm stainless steel M6x1 earth ground screw with split lock and flat washers. CAUTION: Ensure the ground screw is no longer than 9mm, otherwise it can damage the AP chassis. Viasat Business Hotspots Installation Guide Page | 28...
- Page 29 Figure 9: Connect good earth ground to AP Viasat Business Hotspots Installation Guide Page | 29...
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Page 30: Ruckus Indoor Ap Installation
Ruckus indoor AP installation Viasat Business Hotspots Installation Guide Page | 30... - Page 31 Ruckus Wireless recommends installing the AP away from obstructions and sources of interference and ensuring that the top of the AP is pointing in the general direction of its wireless clients. Figure 1: Recommended ceiling mounting orientation Viasat Business Hotspots Installation Guide Page | 31...
- Page 32 When wall mounted, the APs should be staggered to maximize coverage. Figure 2: Recommended wall mounting orientation Viasat Business Hotspots Installation Guide Page | 32...
- Page 33 Figure 3: Recommended wall mounting in a corridor (top view) Viasat Business Hotspots Installation Guide Page | 33...
- Page 34 (A) into the access hole on the end of the AP to release the bracket locking tab in the upper keyhole. Push the AP up and pull it away from the mounting screw heads. Viasat Business Hotspots Installation Guide Page | 34...
- Page 35 Gently press the unit removal pin (A) into the access hole on the end of the AP to release the bracket locking tab in the upper keyhole. Slide the AP toward the unit removal pin and remove the AP from the bracket. Viasat Business Hotspots Installation Guide Page | 35...
- Page 36 Mounting template Viasat Business Hotspots Installation Guide Page | 36...
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Page 37: Low-Profile "Stub" Mount Installation
Low-profile “stub” mount installation Viasat Business Hotspots Installation Guide Page | 37... - Page 38 Low-profile (“stub”) mount installation Outdoor equipment may be installed using this Viasat-approved pole-mounting solution. The low-profile pole mount is typically used on rooftops. The instructions below are also available in the Low-Profile "Stub" Mount Job Aid located in the eGuide.
- Page 39 Correctly align the footplate over the 1/8in. holes. This will allow correct placement directly over rafters or trusses. Install 5/16 x 2in. flanged lag screws in each of the outside corners. Securely tighten all the screws. Viasat Business Hotspots Installation Guide Page | 39...
- Page 40 Once the mast tube is level, perform a quick tug test on the mount to verify that it is stable. Now the outdoor AP can be attached. Viasat Business Hotspots Installation Guide Page | 40...
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Page 41: Terminating Ethernet Cable
Terminating Ethernet cable Viasat Business Hotspots Installation Guide Page | 41... - Page 42 Moving from left to right, arrange the wires in a flat, side-by-side ribbon formation, placing them in the following order: white/orange, solid orange, white/green, solid blue, white/blue, solid green, white/brown, solid brown. Viasat Business Hotspots Installation Guide Page | 42...
- Page 43 Step 8 | Repeat After the first termination is complete, repeat process on the opposite end of your cable. View online at http://www.cableorganizer.com/learning-center/how-to/how-to-terminate-RJ45.htm Viasat Business Hotspots Installation Guide Page | 43...
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