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ThinPATH Systems Tisio CE User Manual

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Tisio CE
Users Guide

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  • Page 1 Tisio CE Users Guide...
  • Page 3 Tisio User’s Guide Copyright Copyright © 2006 & 2007 by ThinPATH Systems, Inc. The information contained in this document is subject to change without notice. ThinPATH Systems, Inc. shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
  • Page 4 ThinPATH Systems, Inc. Tisio User’s Guide Revision History December 2005, Tisio Users Guide, Rev. A January 2007, Tisio Users Guide, Updated for Build 30xx...

  • Page 5: Table Of Contents

    ThinPATH Systems, Inc. Tisio User’s Guide Table of Contents Tisio User’s Guide........................1 Tisio Basics ...........................1 What is a Windows-based Terminal? ....................1 What is a Client?..........................2 Initial Screens........................3 Logon Dialog Box ........................4 Terminal Server Session ......................4 If the Tisio Connection Manager Appears..................5 If the Tisio Startup Wizard Appears ....................
  • Page 6 ThinPATH Systems, Inc. Tisio User’s Guide Using the Tisio Connection Manager................30 Displaying the Tisio Connection Manager................31 Viewing active connections ....................... 31 Managing multiple connections ....................31 Creating new RDP connections ....................31 Creating new ICA connections ....................31 Creating new Microsoft IE Browser connections..............32 Designating default or autostart connections .................
  • Page 7 Certificates ........................... 51 Regional Settings......................... 52 Network ............................52 Citrix ICA Client ......................... 52 Terminal Server Client Licenses ....................52 ThinPATH Systems LPD ......................52 Tisio System Recovery.......................53 Initiating System Recovery......................54 Start System Recovery........................55 In Case of Trouble ......................57 Display is Blank –...
  • Page 8 ThinPATH Systems, Inc. Tisio User’s Guide Table of Figures Figure 1 - Terminal Server Session ......................4 Figure 2 - Connection Manager ......................5 Figure 3 - Tisio Startup Wizard....................... 6 Figure 4 - Tisio Startup Wizard, Finish....................7 Figure 5 - Starting Tisio Connection Wizards..................8 Figure 6 - Windows Terminal Server Wizard initial window ..............

  • Page 9: Tisio User's Guide

    ThinPATH Systems, Inc. Tisio User’s Guide Tisio User’s Guide This guide is for people who use Tisio terminals. Tisio Basics This guide describes basic operating procedures for Tisio Windows- based terminals (WBTs). It explains how to turn on your terminal, how to create and start connections, and how to end your work session.

  • Page 10: What Is A Client

    ThinPATH Systems, Inc. Tisio User’s Guide What is a Client? A client is an application or device that can communicate over a network with a server (a computer that provides services, such as applications). The Tisio thin client is a simple device, with built-in software, that can communicate with powerful servers.

  • Page 11: Initial Screens

    ThinPATH Systems, Inc. Tisio User’s Guide Initial Screens Your initial screen may be the application that you requested. Other possibilities are: Windows desktop or logon information dialog. If a connecting message briefly appears, and the Windows desktop or logon dialog...

  • Page 12: Logon Dialog Box

    ThinPATH Systems, Inc. Tisio User’s Guide Logon Dialog Box If a Logon Information dialog box appears: 1. Enter your user name and password. 2. If the domain in the Domain or From field is not correct, select another from the drop-down list. If you are not sure which domain to use, ask your system administrator.

  • Page 13: If The Tisio Connection Manager Appears

    ThinPATH Systems, Inc. Tisio User’s Guide If the Tisio Connection Manager Appears Depending on how your terminal is configured, the Connection Manager lists one or more connections. To select a connection, select a Connection name in the connection list and click Connect.

  • Page 14: If The Tisio Startup Wizard Appears

    ThinPATH Systems, Inc. Tisio User’s Guide If the Tisio Startup Wizard Appears The first time a terminal starts, the Tisio Startup Wizard appears. The Tisio Startup Wizard may also appear under other circumstances controlled by your system administrator. Figure 3 - Tisio Startup Wizard Ask your system administrator whether you need to change any of the data in the Setup Wizard screens.

  • Page 15: Figure 4 - Tisio Startup Wizard, Finish

    ThinPATH Systems, Inc. Tisio User’s Guide 4. Click Next to accept the default Device Manager settings. 5. Select the Color and display resolution settings. Click Test if you have changed the default display setting to make sure it is visible. Click Next.

  • Page 16: Figure 5 - Starting Tisio Connection Wizards

    ThinPATH Systems, Inc. Tisio User’s Guide Using Connection Wizards If your terminal has not been configured with any connections, a connection wizard appears after you complete the Setup Wizard. A connection wizard also appears when you add or edit a connection in the Connection Manager.

  • Page 17: The Wts Connection Wizard

    ThinPATH Systems, Inc. Tisio User’s Guide The WTS Connection Wizard If the WTS Connection Wizard appears, create a Microsoft RDP connection using the name or network address of a server running Windows, Terminal Server Edition, referred to as the Terminal...

  • Page 18: Figure 6 - Windows Terminal Server Wizard Initial Window

    ThinPATH Systems, Inc. Tisio User’s Guide Figure 6 - Windows Terminal Server Wizard initial window To create the connection: 1. In the first dialog box of the WTS Connection Wizard: — Enter a brief description of the connection in the Name field.
  • Page 19 ThinPATH Systems, Inc. Tisio User’s Guide Note If you plan to use the Tisio dial-up client to access this connection, you may need to enter an FQDN (fully qualified domain name, for example, ts1.thicco.com) or IP address in the Server field.

  • Page 20: The Citrix Ica Connection Wizard

    ThinPATH Systems, Inc. Tisio User’s Guide The Citrix ICA Connection Wizard If the Citrix ICA Connection Wizard appears, create a Network or Dial-In ICA connection to a Citrix Presentation Server, WinFrame or MetaFrame (Terminal Server) host using the name or network address of the host computer (server).
  • Page 21 ThinPATH Systems, Inc. Tisio User’s Guide To create the connection: 1. Select a Citrix server or Published Application for your connection. If you select Published Application, you must use one that is listed. If no published applications are listed, select a Citrix ICA server, or enter a Citrix server name.

  • Page 22: The Ie Browser Connection Wizard

    ThinPATH Systems, Inc. Tisio User’s Guide The IE Browser Connection Wizard The Tisio Make New IE Browser Connection Wizard only appears if you are adding a local Web Browser connection. As with other connections, you can configure the automatic startup of an IE Browser Connection.

  • Page 23: The Terminal Emulator Connection Wizard

    ThinPATH Systems, Inc. Tisio User’s Guide The Terminal Emulator Connection Wizard The Tisio New Terminal Emulator Connection Wizard only appears if you are adding a Terminal Emulator. Note The Terminal Emulator Client is an optional licensed software component and may not be installed on your Tisio device.
  • Page 24 ThinPATH Systems, Inc. Tisio User’s Guide 5. Set GUI Overrides, if desired. Click Next. 6. Set Aux Port Settings for a secondary output device if connected. Click Next. 7. Next verify setting choices, if satisfied Click Finish and the Connection Manager appear.

  • Page 25: Using The Tisio Connection Manager

    ThinPATH Systems, Inc. Tisio User’s Guide Using the Tisio Connection Manager The Tisio Connection Manager lists all defined network connections. Active connections are designated in the Status column. This section explains how to use the Connection Manager to start, stop, add, edit, and manage connections.
  • Page 26 ThinPATH Systems, Inc. Tisio User’s Guide The Tisio Connection Manager lets you: Start connections Select the connection name and click Connect. Switch among currently active connections. Starting Multiple Connections for more details. Stop connections. If problems on the server cause your connection to be unresponsive to a normal log off, select the connection name and click End.

  • Page 27: Adding Or Editing Connections

    ThinPATH Systems, Inc. Tisio User’s Guide Adding or Editing Connections To add or edit a connection when connected to a server, press Ctrl+Alt+End to bring up the Tisio Connection Manager, and click the Configure tab. To add a connection, click Add. The New Connection dialog box appears.

  • Page 28: Setting The Default Connections

    ThinPATH Systems, Inc. Tisio User’s Guide Setting the Default Connections Specifying a connection as the default connection: Highlights that connection when the terminal starts up and the Tisio Connection Manager appears. Starts the connection if Ctrl+Alt+Home are pressed. To select a connection as the default: 1.

  • Page 29: Starting Multiple Connections

    ThinPATH Systems, Inc. Tisio User’s Guide Starting Multiple Connections The Tisio terminal allows multiple simultaneous LAN connections to one or more servers. The number of connections you can start depends on the amount of memory in your terminal. To start your second connection: 1.

  • Page 30: Hotkeys

    ThinPATH Systems, Inc. Tisio User’s Guide Hotkeys Hotkeys are used to navigate through active connections and to display Tisio setup and configurations screens. These hot keys are used for local control of the Tisio client windows. Client applications windows used to connect to remote hosts resources are displayed in full screen mode.
  • Page 31 ThinPATH Systems, Inc. Tisio User’s Guide...

  • Page 32: Logging Off

    ThinPATH Systems, Inc. Tisio User’s Guide Logging Off To log off and end your session: 1. If you connected to an application instead of a server’s desktop, closing the application terminates the connection. 2. If you connected to a Windows server running Microsoft Terminal Services or Citrix Presentation server: —...

  • Page 33: Disconnecting Vs. Logging Off

    ThinPATH Systems, Inc. Tisio User’s Guide Disconnecting vs. Logging Off To disconnect from a server session: Select Start > Disconnect on a Windows server or Citrix MetaFrame Select File > Disconnect on Citrix WinFrame. This suspends all open applications. When you reconnect to the session later by logging on again, your applications resume.

  • Page 34: Using The Tisio Startup Wizard

    ThinPATH Systems, Inc. Tisio User’s Guide Using the Tisio Startup Wizard The first time a terminal is powered on, the Tisio Startup Wizard appears. The Startup Wizard may also appear if the Tisio thin client was reset to factory defaults or a System Recovery was performed.

  • Page 35: Network Settings Screen

    ThinPATH Systems, Inc. Tisio User’s Guide Network Settings Screen The Network Settings window provides information and access to modify the Tisio Network settings that will be used when attached to a Local Area or Wide Area Network. These settings include: Host Name –...

  • Page 36: Device Manager Screen

    ThinPATH Systems, Inc. Tisio User’s Guide Device Manager Screen The Device Manager screen provides settings to specify the Tisio management server also known as the Tisio Device Manager. The controls and settings under the Device Manger screen include: Device Manager server name field – Modify the host name of the Tisio thin client management server.

  • Page 37: Display Settings Screen

    ThinPATH Systems, Inc. Tisio User’s Guide Display Settings Screen The Display Settings screen provides access to initially set the Tisio display settings that will be used for the attached video monitor or LCD Flat Panel Display. These settings include: Desktop Area and Refresh Frequency setting and Test button.

  • Page 38: Using The Tisio Connection Manager

    ThinPATH Systems, Inc. Tisio User’s Guide Using the Tisio Connection Manager This section provides a quick reference and some additional detail on the Tisio Connection Manager. Modifying your terminal’s configuration can cause unexpected and undesirable results — ask your system administrator before attempting any of these procedures.

  • Page 39: Displaying The Tisio Connection Manager

    ThinPATH Systems, Inc. Tisio User’s Guide Using Tisio Connection Manager (continued) Task Action Displaying the Tisio Press Ctrl+Alt+End. Connection Manager Note By default the Tisio Connection Manager displays two tabs: Connections and Configure. If the Configure tab does not appear, your system administrator has disabled it.

  • Page 40: Creating New Microsoft Ie Browser Connections

    ThinPATH Systems, Inc. Tisio User’s Guide Using Tisio Connection Manager (continued) Task Action Creating new Microsoft IE On the Configure tab, display the New Connection Browser connections. dialog box by clicking Add. Select Microsoft Internet Explorer Browser and click OK.

  • Page 41: Modifying Microsoft Terminal Server Client Connections - Changing Network Connection Properties

    ThinPATH Systems, Inc. Tisio User’s Guide Using Tisio Connection Manager (continued) Task Action Modifying Microsoft On the Configure tab, select the connection you want Terminal Server client to modify. Display the Properties dialog box by connections — changing clicking Edit. Use the Net Connections tab to change...

  • Page 42: Using The Tisio Device Properties

    ThinPATH Systems, Inc. Tisio User’s Guide Using the Tisio Device Properties After initial configuration, you can modify settings using Device Properties. To display Device Properties when the Connection Manager is on the screen, press F2. If you are connected to a server, first press...

  • Page 43: Introduction Tab

    ThinPATH Systems, Inc. Tisio User’s Guide Introduction Tab The Introduction window provides information about the Tisio Tisio thin client, the terminal name and factory-default. Tisio Thin Client Information Product ID – Used to license Microsoft Terminal Server sessions. OEM Software Version – Base Tisio software version.

  • Page 44: Display Settings Tab

    ThinPATH Systems, Inc. Tisio User’s Guide 3. Chick in the Reset the terminal to Factory-default property settings check box. 4. At the prompt “All settings will be reset to default value. Would you like to do it now?” click Yes.

  • Page 45: Desktop Area And Refresh Frequency

    ThinPATH Systems, Inc. Tisio User’s Guide Desktop Area and Refresh Frequency The Desktop Area and Refresh Frequency setting is used to allow the resolution to be changed. By default the best desktop resolution and refresh frequency will be automatically selected based on the capabilities of the attached video display device.

  • Page 46: Hide & Show All Video Modes

    ThinPATH Systems, Inc. Tisio User’s Guide Hide & Show all Video Modes Uncheck the box labeled “Hides modes this monitor cannot display” see the full list of supported video resolution settings. The video settings not supported by the Monitor are hidden by default.

  • Page 47: Network Settings Tab

    ThinPATH Systems, Inc. Tisio User’s Guide 2. Select the Display Setting Tab. 3. Select a new display resolution and frequency from the drop down menu. 4. Select the desired Color setting. 5. Click on the Test box and follow the instructions in the screen dialog window.

  • Page 48: Network Adapter Settings

    ThinPATH Systems, Inc. Tisio User’s Guide The Domain name can be viewed or modified. To modify the Domain Name simply enter a new name, i.e. yourdomain.com. The next time the Tisio device is rebooted the new domain name will be activated.
  • Page 49 ThinPATH Systems, Inc. Tisio User’s Guide Subnet Mask This defines the subnet mask use on the local TCP/IP network. Use this field to manually enter an IP Address. An Example Subnet Mask; 255.255.255.0 where this is a Class C defined network Default Gateway This defines the Tisio default gateway use on a TCP/IP network.

  • Page 50: Security Tab

    ThinPATH Systems, Inc. Tisio User’s Guide Advanced Network Settings The advanced network setting allows for manual setup of Domain Name Service (DNS) hosts. Use these settings to set the Primary and Secondary DNS server names providing domain name lookup on your local area network. The IP address of the DNS server must be used;...
  • Page 51 ThinPATH Systems, Inc. Tisio User’s Guide The controls and settings under the Device Manger tab include: Device Manager Name field – View and modify the host name of the Tisio thin client management server. Connection button – Used to test connections to the Tisio thin...

  • Page 52: Device Management Server

    ThinPATH Systems, Inc. Tisio User’s Guide Device Management Server The Device Manager field defines the network host name and URL of the Tisio Device Management server. This field can contain a single hostname, IP address or a full URL address. The following syntax is supported: http[s:]/[<username>:<password>@<hostname>.<domain...

  • Page 53: Tisio Device Manager Default Settings

    ThinPATH Systems, Inc. Tisio User’s Guide Tisio Device Manager Default Settings The Device Manager field is initial set to default settings. When set to default settings, the Device Management server name used to contact the management server will be http://thinccodm.<your domain>:8080/ThinCCo/Servlet, where your domain is the Tisio thin...

  • Page 54: Update Manager Tab

    ThinPATH Systems, Inc. Tisio User’s Guide Update Manager Tab The Update Manager window allows new client components to be installed from the Tisio Device Manager (TDM) server. The TDM server must be correctly defined under the Device Manager tab. The Update Manager window shows Installed Software components and any new available components to install.

  • Page 55: Using Tisio Device Properties Control Panel

    ThinPATH Systems, Inc. Tisio User’s Guide Using Tisio Device Properties Control Panel After initial configuration, you can modify settings using Device Properties. To display Device Properties Control Panel when the Connection Manager is on the screen, press F2 and select the Control Panel tab.

  • Page 56: Internet Options - Ie Browser

    ThinPATH Systems, Inc. Tisio User’s Guide Using Device Properties under Control Panel (continued) How to Change settings under Control Panel Setting Internet Options – IE In the Internet Options applet select the General tab. Browser Start Page—Enter the initial web page to be visible when IE Browser starts.

  • Page 57: Internet Options - Browser Popup

    ThinPATH Systems, Inc. Tisio User’s Guide Using Device Properties under Control Panel (continued) How to Change settings under Control Panel Setting Internet Options – In the Internet Options applet select the Popup tab. Browser Popup Popup—Configure the IE browser popup settings.

  • Page 58: Owner

    ThinPATH Systems, Inc. Tisio User’s Guide Using Device Properties under Control Panel (continued) How to Change settings under Control Panel Setting Owner The Owner Properties are used identify the location, Company and network identification of the Tisio thin client. This information is used by the Tisio Device Manager providing administrator’s information to easily locate the...

  • Page 59: Mouse

    ThinPATH Systems, Inc. Tisio User’s Guide Using Device Properties under Control Panel (continued) How to Change settings under Control Panel Setting Mouse Mouse right or left handedness—Make these adjustments on the Terminal Server host through Start > Settings > Control Panel >...

  • Page 60: Regional Settings

    ThinPATH Systems, Inc. Tisio User’s Guide Using Device Properties under Control Panel (continued) How to Change settings under Control Panel Setting Regional Settings Regional and Language Settings Select the locale, language and input device such as keyboards. Regional Settings > Local—Select the desired language to represent numbers, currency, time and dates on the Tisio thin client.

  • Page 61: Tisio System Recovery

    ThinPATH Systems, Inc. Tisio User’s Guide Tisio System Recovery When the terminal is powered on, the Tisio appears while loading its operating system. After the operating system has been loaded, the Tisio will display the initial screens for normal use. If the initial screens do not display properly or the Tisio boot screen never disappears then a system recovery should be performed.

  • Page 62: Initiating System Recovery

    ThinPATH Systems, Inc. Tisio User’s Guide The Tisio system recovery process is initiated just after power on by a key press sequence. During the system recovery process the Error! Reference source not found. is shown. Note The power to the Tisio terminal should not be interrupted until the system recovery has completed.

  • Page 63: Start System Recovery

    ThinPATH Systems, Inc. Tisio User’s Guide on, wait for a second beep before pressing the system recovery key sequence. There is a 3 second window in which the system recovery key sequences can be pressed. If the system recovery key sequence is pressed after the 3 second window it will be ignored.
  • Page 64 ThinPATH Systems, Inc. Tisio User’s Guide 4. If the system recovery key sequence is pressed after the three second window it will be ignored. Repeat the steps until the Error! Reference source not found. is shown. After the Tisio recovery sequence completes, the...

  • Page 65: In Case Of Trouble

    ThinPATH Systems, Inc. Tisio User’s Guide In Case of Trouble This section describes some exceptional circumstances that may occur when you power on the Tisio Tisio terminal. This is the place to look for information if the initial screen on your terminal does not...

  • Page 66: Display Is Blank - Reset Video To Vga Mode

    ThinPATH Systems, Inc. Tisio User’s Guide Initial Screens. If your problem is not addressed in this section, see your system administrator. This section explains the steps to take if a network error dialog box or other error message appears and how to handle upgrade messages.

  • Page 67: Fixing An Address Problem

    ThinPATH Systems, Inc. Tisio User’s Guide connected to the network. First, check the network cable connection at the terminal and at the outlet on the wall or hub. If the cable is not secure, make sure it is plugged. Once properly attached the Tisio terminal will automatically initialize its network interface and obtain an IP address from a DHCP server.

  • Page 68: A Device Manager Update Message Appears

    ThinPATH Systems, Inc. Tisio User’s Guide A Device Manager Update Message Appears Each time it is turned on, the Tisio terminal checks the network for a newer version of its operating software. If it detects that an upgrade is necessary, it displays the following upgrade message:...

  • Page 69: The Screen Looks Garbled

    ThinPATH Systems, Inc. Tisio User’s Guide The Screen Looks Garbled If the screen is unreadable or blank when you turn on the terminal, this means that the terminal’s monitor settings (desktop area and/or refresh frequency) may be incorrect. To restore the screen to a readable state, you must perform a...

  • Page 70: Leds Blink On Front Of Base Unit

    ThinPATH Systems, Inc. Tisio User’s Guide LEDs Blink on Front of Base Unit If there is a problem and the terminal is not able to display an error on the screen, the screen goes blank, the base unit beeps, and an on the front of the base unit blinks.
  • Page 71 ThinPATH Systems, Inc. Tisio User’s Guide locale, 52 audio, configuring, 48, 49, 51 locale keyboard, 52 logging off, 24 logging on, 4 clients definition, 2 configuring the terminal, 30, 34, 47 Connection Manager procedure, 5 microphone, 48, 49, 51 mouse...
  • Page 72 ThinPATH Systems, Inc. Tisio User’s Guide Network dialog box terminal network cable, 58 troubleshooting upgrades cable connection, 59 message troubleshooting upgrades, 60 addresses problems, 59 WBT, 1 WTS Connection Wizard, 9...

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