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Storing CID Records in Internal Memory
NOTE: The system treats PAUSES as delays or spaces in the
dialing sequence.
You may also store CID information in the phone's internal memory.
8. Press mem again to store the number. You will hear a confirmation tone.
NOTE: It is important that you format CID records correctly
Storing the Last Number Dialed
BEfORE storing in internal memory as you cannot reformat
CID records stored in memory.
1. Repeat steps 1 through 6 in Storing a Name and Number in Memory.
1. Make sure the phone is Off (not in talk mode).
2. Press the redial button.
2. Use the CALLER ID-VOLUME (5or6) button to scroll to the desired CID
3. Press the mem button to store the number. You will hear a confirmation
record.
tone.
3. Press the mem button.
To replace an old number with a new redial number:
4. Use the touch-tone pad to enter a memory location (0-9) to store the
1. Repeat steps 1 through 6 in Storing a Name and Number in Memory.
number in that memory location. You will hear a confirmation tone.
2. Press the redial button.
NOTE: If the memory location is occupied, rEPLACE
3. Press the mem button, and rEPLACE MEMO? shows in the display.
MEMO? is displayed, and you must confirm replacement by
4. Press the mem button again to replace the old number with the new
pressing the mem button.
number. You will hear a confirmation tone.
NOTE: Press the *EXIT/tone button once to keep the
Inserting a Pause in the Dialing Sequence
previous setting (making no changes) and return to
of a Stored Number
Standby mode.
NOTE: If the selected CID record contains any information
If a pause is needed to wait for a dial or access tone, press the #PAUSE/
that is non-numeric, the unit will not allow this record to
ringer button to insert a delay in dialing sequence of a stored number (for
transfer to the internal user memory. The handset will
example, after you dial 9 for an outside line, or to wait for a computer access
display uNAbLE TO STOrE.
tone). Pause shows in the display as a P, and each pause counts as one digit
To Replace a Stored CID Record
in the dialing sequence.
Changing a Stored Number
1. Repeat steps 1 through 3 in Storing CID Records in Internal Memory. After
you enter the memory location, rEPLACE MEMO? shows in the display.
1. Repeat steps 1 through 7 in Storing a Name and Number in Memory.
2. Press the mem button again, and the new CID record replaces the old
2. Press the mem button, and rEPLACE MEMO? shows in the display.
memory in that location. You will hear a confirmation tone.
3. Press the mem button to store the number. You will hear a confirmation
Deleting a CID Record
tone.
1. Make sure the phone is Off (not in TALK mode).
Reviewing and Deleting Stored Numbers
2. Use the CALLER ID-VOLUME (5or6) button to display the CID record you
1. To review stored numbers, press the mem button, and use the CALLER
want to delete.
ID-VOLUME (5or6) button to scroll to the memory location, or press the
3. Press chan/delete. The display shows DELETE CALL ID?.
corresponding number key for a desired memory location (0-9).
4. Press chan/delete again to erase the record and DELETED shows in the
2. When the number that you want to delete shows in the display, press the
display. You will hear a confirmation tone.
chan/delete button. The display shows DELETE?.
NOTE: Press the *EXIT/tone button to return to the standby
3. Press chan/delete again to delete the data. The display shows DELETED.
mode.
Dialing a Stored Number
Deleting All CID Records
1. Make sure the phone is ON by pressing the TALK/CALL BACK button.
1. Make sure the phone is Off (not in TALK mode).
2. Press the mem button.
2. Use the CALLER ID-VOLUME (5or6) button to display any Caller ID
3. Press the memory location (0-9). The number dials automatically.
record.
- OR -
3. Press and hold the chan/delete button until DELETE ALL? shows in the
1. Make sure the phone is Off (not in TALK mode).
display.
2. Press the mem button.
4. Press chan/delete again to erase all records. You will hear a confirmation
tone. The display shows NO CALLS.
3. Use the touch-tone pad or the CALLER ID-VOLUME (5or6) button to
scroll to the number you want to dial.
NOTE: Press the *EXIT/tone key to return to the standby
mode.
4. Press the TALK/CALL BACK or SPEAKER button. The number dials
Memory
automatically.
Chain Dialing from Memory
Each handset can store up to ten 24-digit numbers with up to 15-character
names in memory for quick dialing. This memory feature is in addition to the
Use this feature to make calls which require a sequence of numbers, such as
calling card calls to a frequently called long distance number. Each part of
CID memory log, which stores up to 40 CID records in each handset.
the sequence is dialed from memory. The following example shows you how
Storing a Name and Number in Memory
to use chain dialing to make a call through a long distance service:
1. Make sure the phone is Off (not in TALK mode).
The Number for
Memory Location
2. Press the mem button.
Long distance access number
7
3. Press the desired memory location (0 through 9) or use
Authorization code
8
CALLER ID-VOLUME (5or6) to scroll to the desired memory location.
Frequently called long distance number
9
NOTE: If the memory location is occupied, the memory
1. Make sure the phone is ON (in TALK or SPEAKERPHONE mode).
location number and stored name and telephone number
2. Press the mem button and then press 7.
shows in the display. If the memory location is empty.
EMPTy shows in the display.
3. When you hear the access tone, press the mem button and then press 8.
4. Press the mem button again. The display shows ENTEr NAME.
4. At the next access tone, press the mem button and then 9.
NOTE: If you don't want to enter the name, skip step 5.
TIP: Wait for the access tones before pressing the next
5. Use the touch-tone pad on the handset to enter the name (up to 15
mem button, or your call may not go through.
characters) and press the memory button to save. More than one letter
is stored in each of the number keys. For example, to enter the name Bill
Smith, press the 2 key twice for the letter B. Press the 4 key 3 times for the
letter I. Press the 5 key 3 times for the letter L. Wait for one second. Press
the 5 key 3 times for the second letter L. Press the 1 key to insert a space
between the L and the S. Press the 7 key 4 times for the letter S; press the
6 key once for the letter M; press the 4 key 3 times for the letter I; press the
8 key for the letter T; press the 4 key twice for the letter H.
NOTE: If you make a mistake press the chan/delete
button to backspace and erase the wrong character(s) or
number(s).
6. Press the mem button to save the name. The display shows ENTEr TEL
NuMbr.
7. Use the touch-tone pad to enter the telephone number you want to store
(up to 24 digits).
Answering System Operation
Screening Calls from the Handset
Use the handset to screen calls even when you can't hear the answering
This section discusses the buttons and features on the answering system.
system.
Messages Indicator
When the answering system picks up:
The messages indicator shows you how many messages you have received,
1. Press the flash/answerer/call waiting button to access the answering
and blinks when there are new messages. The ans on/off button must be ON
system.
in order for the messages indicator to work.
2. Listen as the caller leaves a message.
NOTE : The answering system displays "- -" when it is
3. Press the TALK/CALL BACK button to speak to the person or press the
turned off.
flash/answerer/call waiting button to stop screening the call.
Screening Calls from the Base
Memory full
1. Wait for the caller to begin leaving a message (to determine who is
When answering system memory is full, the system answers after 10 rings,
calling).
beeps and waits for you to enter the 3-digit security code. If you don't enter
2. To speak to the caller, pick up the handset, and press the TALK/CALL BACK
the security code within 10 seconds, the phone hangs up.
button.
You should erase some messages so the answering system can record new
The answering system automatically stops recording when you activate the
ones.
handset or pick up an extension phone.
NOTE: The unit also answers after the 10th ring if it is
TIP: Make sure the volume on the base is set loud enough
turned off. To access the answering system, enter your 3-
to hear your incoming calls.
digit security code after you hear the beep.
Message Playback
Accessing the Answering System from
Another Location
The messages indicator on the base lets you know when you have
messages. To play messages, press PLAY/STOP.
You can access your answering system from any touch-tone phone
While a message is playing, you may do the following:
by entering your 3-digit security code after you hear the outgoing
announcement.
• Press PLAY/STOP to stop the message playback.
1. Dial the telephone number to which the answering system is connected
• Press and release 7 repeat to restart the current message; continue
to.
pressing and releasing 7 repeat to review previous messages.
2. Enter the security code after you hear the tone.
• Press and release 8 skip to go to the next message.
3. Follow the voice menu to use the answering system's remote functions.
Memory full
The remote feature lets you perform the following functions:
When the answering system memory is full, the system answers after 10
To
Press this button
rings. You should erase some messages so the answering system may
Review message
1
record new messages.
Erasing Messages
Play back messages
2
Stop message playback
2
You may erase messages three ways: one message at a time from the base;
Erase message
0 (during message playback)
all messages from the base; or one message at a time from the handset or a
Skip message
3
phone in another location.
Turn off/on answerer
4
To erase one message at a time from the base:
Review voice menu options
7
• Press PLAY/STOP. The message plays.
TIP: You can bypass the outgoing announcement by
• Press and release the erase button.
pressing any numbered key on the touch-tone pad while
To erase all reviewed messages from the base:
the announcement is playing. Then, you can enter your
• Press and hold the erase button until the unit beeps.
security code to access the answering system.
To erase a message from the handset:
Changing the Security Code
• Press flash/answerer/call waiting button to enter into the handset remote
The default security code for accessing the answering system from another
access operation.
location is 1 2 3. You must use the handset to change the security code. With the
• Press PLAY/STOP on the handset (the 2 button). The message plays.
phone Off (not in TALK mode), follow these steps:
1. Press the flash/answerer/call waiting button to display ANSwErEr
• Press erase (the 0 button) to erase the message during message playback.
rEMOTE.
NOTE: Erased messages cannot be restored.
2. Press the *EXIT/tone button.
Leaving a Memo
3. Enter the new 3-digit security code.
Use the memo feature to leave a message.
4. Press the *EXIT/tone button again. The unit announces the new code,
1. Press and hold the memo button on the base. You must hold the button
pauses, beeps, and then announces the menu options again.
until you finish recording the memo.
Headset and Belt Clip Operation
2. Begin speaking after you hear the beep.
3. Release the memo button when finished.
Connecting an Optional Headset to the
Remote Access
Handset
You may access the answering system with the cordless handset or from
For hands free operation:
any tone-dial compatible telephone.
1. Remove the rubber cap covering the headset jack.
Cordless Handset
2. Connect the headset to the headset jack on the handset. The handset
1. Press the flash/answerer/call waiting button to access the answering
receiver is disabled when the headset is connected.
system.
3. Adjust the headset to rest comfortably on top of your head and over your
2. Use the corresponding handset keys just like you would use the base
ear. Move the microphone to approximately two to three inches from your
buttons (see Answering System Setup). The button functions are located
mouth.
on the handset above each number key. For example, to play messages:
4. Press the TALK/CALL BACK button on the handset to answer a call or make
• Press the flash/answerer/call waiting button. The display shows
calls with the headset.
ANSwErEr rEMOTE.
5. To return to normal operation, unplug the headset from the jack.
• Press 2 (PLAY/STOP).
Attaching the Belt Clip
• When you are finished listening to your messages, press the
flash/answerer/call waiting button again.
To attach the belt clip, insert the sides of the belt clip into the slots on each
side of the handset. Snap the ends of the belt clip into place.
Changing the Battery
UNABLE TO DIAL
Indicates the CID or memory contents cannot be
dialed.
CAUTION: To reduce the risk of fire or personal injury,
UNABLE TO STORE
Indicates the CID or memory contents cannot be
use only the Thomson Inc. approved Nickel-Cadmium
stored.
(Ni-Cd ) battery model 5-2729 or Nickel-Metal Hydride
UNAVAILABLE
(Ni-MH) battery model 5-2522, which is compatible with
Indicates the handset is out of range.
this unit.
Or an additional handset is in use. Or there has
been a base power failure, in which case you
1. Make sure the telephone is Off (not in TALK mode) before you replace
must place all handsets on the main base cradle
battery.
for 20 seconds to re-register.
2. Remove the battery compartment door.
UNKNOWN
The incoming call is from an area not serviced by
3. Disconnect the cord attached to the battery pack and remove the battery
NAME/CALLER/
Caller ID or caller information is not sent.
pack from the handset.
NUMBER
Answering System Display Messages
4. Insert the new battery pack and connect the cord to the jack inside the
battery compartment.
The following messages show the status of the answering system or
5. Replace battery compartment door.
help you set up and use the system.
6. Place handset in the base to charge. Allow the handset battery to
0-59
Indicates the total number of messages.
properly charge (for 16 hours) prior to first use or when you install a
CL (blinking)
The voice time/day stamp needs to be set.
new battery pack. If you do not properly charge the phone, battery
performance will be compromised.
- -
Answering system is turned off.
Battery Safety Precautions
An (blinking)
The system is answering a call and
recording an incoming call.
• Do not burn, disassemble, mutilate, or puncture. Like other batteries of
f (blinking)
Answering system memory is full.
this type, toxic materials could be released which can cause injury.
Six bars
The system is recording a memo or an
• To reduce the risk of fire or personal injury, use only the Nickel-Metal
(blinking)
announcement.
Hydride (Ni-MH) battery listed in this User's Guide.
LA (Line Access)
Answering system is being accessed
• Keep batteries out of the reach of children.
remotely from another location.
• Remove batteries if storing over 30 days.
Handset Sound Signals
NOTE: The RBRC seal on the battery used in your Thomson Inc. product
Signal
Meaning
indicates that we are participating in a program to collect and recycle the
A long warbling tone (with ringer on)
Signals an incoming call
rechargeable battery (or batteries).
For more information go to the RBRC web site at www.rbrc.org
Three short beeps (several times)
Page signal
or call 1-800-8-BATTERY or contact a local recycling center.
One long tone
Confirmation tone
Display Messages
One beep every 7 seconds
Low battery warning
Troubleshooting Tips
The following messages show the status of the phone or help you set up and
use your phone.
Caller ID Solutions
ANSWERER REMOTE
Indicates the handset is accessing the answering
No display
system.
• Fully charge (for 16 hours) or replace the battery.
BLOCKED CALL
Caller information is blocked from transmission.
• If you are using AC (electrical) power, make sure that the unit is
BLOCKED
Caller name and number is blocked from
connected to a non-switched electrical outlet. Unplug the AC power
NAME/NUMBER
transmission.
converter from the unit and plug it back in.
DELETE ALL?
Prompt asking if you want to erase all Caller ID
• To see Caller ID information in your display, you must be subscribed to
Caller ID service through your local telephone company.
records.
DELETE CALL ID?
Prompt asking if you want to erase the current
Caller ID incomplete
Caller ID record that is shown on the display.
• The unit displays this message if it detects anything other than valid
DELETE?
Prompt asking if you want to erase one of the 10
Caller ID information during the silent period after the first ring. This
numbers stored in the phone's outgoing
message indicates the presence of noise on the line.
memory.
Telephone Solutions
DELETED
Prompt confirming a CID record is erased.
Handset can not link.
DO NOT DISTURB
Indicates DO NOT DISTURB function is turned on.
• If any handsets become inoperable, place it on the main base cradle for
Ringer and call screening is silenced.
20 seconds to re-register.
EMPTY
Indicates a memory location is vacant.
No dial tone
END Of LIST
Indicates there is no additional information in
• Check or repeat installation steps
the Caller ID memory log.
• Make sure the base power cord is connected to a working electrical
ENTER NAME
Prompt telling you to name the handset or enter
outlet.
a name for one of the 10 memory locations.
• Make sure the telephone line cord is connected to the base unit and the
INCOMPLETE
Caller information is interrupted during
modular phone jack?
DATA
transmission or the phone line is excessively
• Disconnect the base from the wall phone jack and connect another
noisy.
phone to the same jack. If there is no dial tone on the second phone,
LOW BATTERY
Indicates the handset battery is low and needs
the problem might be your wiring or local service.
charging.
• The handset might be out of range of the base. Move closer to the base.
NEW
Indicates call or calls have not been reviewed.
• Make sure the battery is properly charged (for 16 hours).
NO DATA
No Caller ID information was received.
• Ensure the battery pack is installed correctly.
NO CALLS
Indicates no calls have been received.
• Did the handset beep when you pressed the TALK/CALL BACK button?
PAGING fRM BASE
Someone is paging the handset from the base.
Did the in use indicator come on? The battery may need to be charged.
PLEASE REGISTER
Indicates the andset needs to be registered
Handset does not ring
before use.
• Make sure the ringer is set to ON, this can be done through the handset
PRESS TALK KEY
Indicates the CID number is a Directory Dial
setup menu Ringer Volume.
Number (DDN) and cannot be formatted.
• You may have too many extension phones on your line. Try unplugging
some phones.
READY
Indicates the handset is registered and available
for use.
• See solutions for "No dial tone."
REPT
Repeat call message. Indicates that a new call
from the same number was received more than
once.
TRANSfERRING
Indicates the call is being transferred from one
handset to another.
General Product Care
You experience static, noise, or fading in and out
• Change channels
To keep your telephone working and looking good, follow these guidelines:
• The handset may be out of range. Move closer to the base.
• Avoid putting the phone near heating appliances and devices that
• Relocate the base.
generate electrical noise (for example, motors or fluorescent lamps).
• Charge the battery.
• DO NOT expose to direct sunlight or moisture.
• Make sure base is not plugged into an electrical outlet with another
• Avoid dropping and other rough treatment to the phone.
household appliance.
• Clean with a soft cloth.
Unit beeps
• Never use a strong cleaning agent or abrasive powder because this
• Place handset in base cradle for 20 seconds to reset the security code.
will damage the finish.
If that doesn't work, charge the battery for 16 hours.
• Retain the original packaging in case you need to ship the phone at a
• See solutions for "No dial tone."
later date.
• Replace the battery.
Warranty
Memory dialing
Thomson Digital Technologies Ltd., warrants to the purchaser or gift recipient
• Make sure you correctly program the memory location keys.
that if any manufacturing defect becomes apparent in this product within
• Make sure you follow the proper dialing sequence.
1 year from the original date of purchase, it will be replaced free of charge,
• You may need to reprogram numbers into memory after a power
including return transportation.
outage or
battery replacement.
This warranty does not include damage to the product resulting from
Out of range
accidents, misuse or leaking batteries.
• Move closer to the base.
Should your product not perform properly during the warranty period, either:
• Reset the battery. Unplug the battery and plug it in again after five
1. Return it to the selling dealer with proof of purchase for replacement,
seconds.
OR
• Reset the power supply. Unplug the supply and plug it in again after five
2. Call 1-800-522-0338 (English) or 1-800-522-0445 (French) for instructions
seconds.
concerning where to mail the product.
Phone with tone service dials out in pulse mode
The provisions of this written warranty are in addition to and not a
• Make sure phone is in tone dialing mode.
modification of or subtraction from the statutory warranties and other
rights and remedies contained in any applicable legislation, and to the
Phone won't dial out with pulse service
extent that any such provisions purport to disclaim, exclude or limit any
• Make sure phone is in pulse dialing mode.
such statutory warranties and other rights and remedies, such provisions
Handset displays uNAvAILAbLE
shall be deemed to be amended to the extent necessary to comply
• Place the handset on the main base for reset.
therewith.
• An additional handset is in use.
Attach your sales receipt to this booklet for future reference. This information
• Move closer to the base.
is required if service is needed during the warranty period.
Answering System Solutions
PURCHASE DATE __________________________________________________
Can't hear messages, beep, etc.
NAME OF STORE __________________________________________________
• Adjust speaker volume.
Time/Day setting is incorrect.
• Set the time clock.
Answers on 10th ring
• Make sure answering system is turned on.
• Answering system memory may be full. Erase some messages.
Incoming messages are incomplete
• An extension phone may have been lifted as a message is received.
• Answering system memory is full. Erase some messages.
• You may have accidently pressed the PLAY/STOP button during playback
and stopped the message.
Won't respond to remote commands
• You must use a tone-dial phone. This phone does not support pulse
(rotary) dialing.
• Make sure to enter the correct security code.
• Did unit hang up? If you take no action for a period of time, it automatically
hangs up.
Causes of Poor Reception
• Aluminum siding.
• Foil backing on insulation.
• Heating ducts and other metal construction can shield radio signals.
• You're too close to appliances such as microwaves, stoves, computers,
etc.
• Atmospheric conditions, such as strong storms.
Accessory Information
• Base is installed in the basement or lower floor of the house.
• Base is plugged into an AC outlet with other electronic devices.
DESCRIPTION
MODEL NO.
• Baby monitor is using the same frequency.
Handset Replacement Battery
5-2729(Ni-Cd)/5-2522(Ni-MH)
Power adaptor
5-2732
• Handset battery is low.
Belt Clip
5-2736
• You're out of range of the base.
Headset
5-2425 (black)
Optional/Additional handset cradle
5-2752
To order, call the nearest distributor for your area;
Ontario: (905) 624-8516
Manitoba: (204) 783-2088
British Columbia: (604) 438-8001
Quebec: (514) 352-9071
A shipping and handling fee will be charged upon ordering. It is required
by law to collect appropriate sales tax for each individual state, country,
and locality to which the merchandise is being sent. Items are subject to
availability.
Instructions for Optional/Additional
Handset(s)
This phone is EXPANDABLE up to a total of 4 handsets (by additional
purchase of the optional Model 25902 handset with charge cradle).
IMPORTANT: You can only use one handset at a time
and there is NO conference and intercom features for
these units. If the TALK/CALL BACK or SPEAKER button is
pressed on one handset while another handset is in use,
uNAvAILAbLE shows on the display.
Parts Checklist
Make sure your package includes the items shown here.
Battery
Charge
Handset
Belt
compartment
cradle
battery pack
clip
Handset
cover
Installing the Handset Battery
NOTE: You must connect the handset battery before use.
CAUTION: To reduce the risk of fire or personal injury,
use only the Thomson Inc. approved Nickel-Cadmium
(Ni-Cd ) battery model 5-2729 or Nickel-Metal Hydride
(Ni-MH) battery model 5-2522, which is compatible with
this unit.
1. Locate battery and battery door which are packaged together inside a
plastic bag and are separate from the handset.
2. Locate the battery compartment on the back of the handset.
3. Plug the battery pack cord into the jack inside the compartment.
NOTE: To ensure proper battery installation, the connector
is keyed and can be inserted only one way.
4. Insert the battery pack.
5. Close the battery compartment by pushing the door up until it snaps into
place.
6. Place the handset in the base to charge.
Extra Charging Cradle
1. Plug the AC power converter of the extra charging cradle into the
electrical outlet.
2. Place the handset in the extra charging cradle. The charge indicator turns
on, verifying the battery is charging.
3. Allow the phone to charge for 16 hours.
Registration
YOU MUST REGISTER THE HANDSET TO THE MAIN BASE BEfORE USE!
After the optional handset has charged for 16 hours on the extra charger, place
it on the main base station for 20 seconds, it will then automatically register.
NOTE: PLEASE rEGISTEr shows on the display if the
handset has not been registered. Once a handset has
completed registration successfully, rEADy will show on
the handset's display.
NOTE: In case of a power failure, the handsets may display
uNAvAILAbLE when the TALK/CALL BACK button is pressed.
You must then place all handsets on the main base cradle
for 20 seconds to re-register.
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