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Troubleshooting
Q: What is the weight limitation of CycloSmart?
• Please check the weight limitation of your bicycle. Please do not exceed the
limitation.
Q: Why can't I pair the CycloSmart?
• Check power adapter connection with CycloSmart.
• Update the firmware.
• Update the RideLink.
• Turn off the RideLink and open it again.
• Check the Bluetooth/ANT+ LED which is blinked or not.
• Check if the Bluetooth function of your smartphone is switched on.
• Turn off the Bluetooth of your smartphone and open it again.
• Check the functionality of the ANT+ device that you're using.
• Check the internet connection of your smartphone.
Q: When to do the Spindown?
• In order to get a more accurate power value, it is recommended to do a
Spindown before each use or at least once a month.
Q: Does CycloSmart support 3rd party Apps?
• Yes.
Q: Something wrong with Speed/Power reading.
• Please update firmware.
• Please perform Spindown again.
Q: I can hear abnormal noise when pedaling/coasting/shifting.
Pedaling/coasting noise:
• Please check the all components on your bicycle which should be tight properly.
• Please apply chain oil to chain properly.
Shifting noise:
• Please check the adjustment of the drivetrain of your bicycle.
Q: Can I use Compagnolo freehub?
• Yes. Remove the quick release first. Disassemble the left side 130/135 hub
spacer using 17mm wrench. Remove the entire cassette and freehub. Replace for
a compatible Campagnolo freehub and cassette. Assemble the left side hub
spacer. The standard torque value is 8Nm.
If the suggestions can't solve above problems, please contact your local authorized
Giant retailer.
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