Summary of Contents for Datapulse Intuition 1000
- Page 1 Intuition 1000 Operators Documentation Intuition 1000 Switchboard Operators Training Guide Intuition 1000 Guide Version 2 Page ! of !
- Page 2 Intuition 1000 Operators Documentation Intuition 1000 Guide Version 2 Page ! of !
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Page 3: Table Of Contents
Intuition 1000 Operators Documentation Overview ............................Logging on to your Computer ......................Opening the Switchboard module ..................Switchboard Layout ........................Menu Bar ..........................Tool Bar ..........................Queue Meter .......................... Source Panel ......................... Destination Panel ........................Hold Panel ..........................Information Panel ........................ -
Page 4: Overview
Intuition 1000 Operators Documentation Overview The Intuition 1000 Switchboard is a screen-based console, which replaces the switchboard with a PC. The Intuition 1000 Switchboard comprises of 5 basic modules Switchboard Allows the operator to process calls using a standard PC keyboard. -
Page 5: Logging On To Your Computer
Intuition 1000 Operators Documentation Logging on to your Computer To logon to Windows press Ctrl + Alt + Del keys together. Type in your password (the default password is password). This could be your network logon id and password. Your System Administrator will be able to supply these. -
Page 6: Switchboard Layout
Intuition 1000 Operators Documentation Switchboard Layout Menu Bar The top portion marked Answer, Functions, Features, Service, Options, Search & Help is known as the menu bar. Intuition 1000 Guide Version 2 Page ! of ! -
Page 7: Tool Bar
Intuition 1000 Operators Documentation Tool Bar You may use the mouse to access functions. Queue Meter The thermometer gives you the total calls waiting. Source Panel Displays the information on incoming calls. Destination Panel Displays the information on the destination of a call. -
Page 8: Hold Panel
Intuition 1000 Operators Documentation Hold Panel Displays information on the calls held on the switchboard. Information Panel There are two indicators in the first part of the Information Panel The first indicator displays your Connection Status to the Operator Gateway/CIU/M2250 etc Green = Connected, Red = Not Connected The second indicator is your connection to the handset or headset. - Page 9 Intuition 1000 Operators Documentation The fourth part of the Information Panel displays the Operator’s Microphone status for both PSA and when in a call by showing a Microphone icon. If the microphone symbol is crossed through it means it is muted. The operators Headset/Handset volume is shown as a percentage next to the microphone symbol.
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Page 10: Date And Time
The fifth part of the Information Panel displays the current date and time. Alarm Display The last part of the Information Panel is used to display faults. These messages include “Minor Alarm”, “Major Alarm”, “Intuition 1000 not connected to M2250” or “Headset/handset not connected. Graphic Symbols on the Switchboard... -
Page 11: Keyboard Layout
Intuition 1000 Operators Documentation Keyboard Layout The keys marked F1 to F12 at the top of the keyboard are known as function keys. The function keys are printed with the specific switchboard functions and are colour coded to match the shift or control keys. -
Page 12: Feature Key Definitions
Intuition 1000 Operators Documentation Feature Key Definitions Feature Feature Definition Help Contains all Help files Number List A speed list specific to a console Shift + F2 Orange Release Source Release the caller in the Source field Ctrl + F2 Yellow... - Page 13 Intuition 1000 Operators Documentation Ctrl + F8 Yellow Network Multiple site networked Meridians Attendant Service Ctrl + F9 Yellow Speed Call Setting up of speed call; pressing Ctrl F9 with a loop open will allow you to dial a speed dial no.
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Page 14: The Numeric Keypad
Intuition 1000 Operators Documentation The Numeric Keypad The numeric keyboard is shown below: Note: The Num Lock light on the top right of the keyboard should always be lit. Intuition 1000 Guide Version 2 Page ! of ! -
Page 15: Opening The Switchboard Module To Process Calls
Intuition 1000 Operators Documentation Opening the Switchboard Module to Process calls When you have logged on to the Switchboard module the following appears: Select the Busy Icon with your mouse, or Shift + Minus key to take the switchboard off Night Service. -
Page 16: Answering Calls
Intuition 1000 Operators Documentation Answering Calls When a call is presented to the console, press the answer key and the following will appear:- Extending a Call to an Extension Dial the number required and press the release key Intuition 1000 Guide... - Page 17 Intuition 1000 Operators Documentation Intuition 1000 Guide Version 2 Page ! of !
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Page 18: Announcing A Call To An Extension
Intuition 1000 Operators Documentation Announcing a call to an extension Dial the number required and wait for a response. You’ll see the following: - Announce the call and press the release key to extend the call. Note. If you need to get back to the caller with the extension on line, press F8 (ear moves to source panel). -
Page 19: Handling Calls To A Busy Extension (Camp-On)
Intuition 1000 Operators Documentation Handling Calls to a Busy Extension (Camp-On) Answer the call, and if the extension is busy you will see the following If the caller wishes to hold at that extension, press the release key. Handling Calls to a Busy Extension with a Call Holding Answer the call;... - Page 20 Intuition 1000 Operators Documentation To retrieve the call on hold, select Alt + Number or double-click on the call using the mouse. Intuition 1000 Guide Version 2 Page ! of !
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Page 21: To Make A External Call
Intuition 1000 Operators Documentation To Make a External Call There are a number of ways to initiate making a call. Press the answer key. The Dial pad appears in the source panel. Dial 9, followed by the number required. Select the ‘Dial Now’ key. -
Page 22: Transferring A Call Using Person Module
Intuition 1000 Operators Documentation Transferring a Call Using Person Module Answer the call and key in the first few letter(s) of the search criteria, i.e., last name as in the example below: The less you key the more you see! Press the enter key for a Lastname search or F2 etc for other options i.e. -
Page 23: General Search
Intuition 1000 Operators Documentation To view the details press Ctrl plus S or click the ‘Show’ button. General Search Select Shift +F12 or the General Search Icon enter criteria, Select OK Intuition 1000 Guide Version 2 Page ! of ! - Page 24 Intuition 1000 Operators Documentation Alternative number searching To search for an alternative number for a directory entry Select the person Select Control + F12 The Alternative numbers list appears Select the number Select OK Intuition 1000 Guide Version 2 Page !
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Page 25: Person Specific Announcement
Intuition 1000 Operators Documentation Person Specific Announcement Recording Person Specific Announcements (PSA profiles will need to setup by System Adminstrator) Press Answer to pick up a line first then select the Service drop down menu Select PSA Select the Description you wish to record an announcement. -
Page 26: Priority Call Notification (Pcn)
Intuition 1000 Operators Documentation Priority Call Notification (PCN) When a priority call is presented to the switchboard the following appears: If two priority calls arrive at the same time the Selective Call window displays allowing the operator to select which one to answer first.
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