Troubleshooting - Extended Systems XTNDAccessTM User Manual

Troubleshooting

If you are unable to communicate between your desktop computer and portable
devices, your problem may be related to a variety of issues. Review the
following areas and make the necessary adjustments.
Verify the indicator light on the Adapter flashes every 3 seconds. This
light indicates the software drivers are correctly installed. If the light is
not flashing:
• Use Infrared Monitor to verify infrared is enabled. To access Infrared
Monitor, double-click the Infrared icon located in the system tray.
• You may have selected the wrong COM port. Try to select a different
COM port:
1. Double-click the Infrared icon located in the system tray or
in the Control Panel window.
2. In the Infrared Monitor screen, select the Options tab.
3. Select a different COM port.
4. Click Apply.
5. Verify the indicator begins to flash on your Adapter.
• Restart the desktop computer the Adapter is connected to.
• Certain PCs with Windows Me and the ACPI bios disable the serial
port to save power. Visit our technical Web site for steps to correct
this issue.
• Verify the Adapter connection is tightly secured on your desktop
serial port.
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