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• Plug the charger into a different socket.
• Recharge the device for about half an hour.
• Chances are that the battery has a problem. If the battery
has been built-in, please contact service center.
• Ensure that the charger is not defective. If so, replace the
charger.
• If the charger fails to charge, please change or repair it.
Touchscreen has a malfunction when charging
• If the charging equipment is incompatible with your device,
malfunctions will occur. Please use charger supplied and
stable charging equipment.
Touchscreen responds slowly or improperly
Software or applications abnormal. Restart device.
Touchscreen password error
If you forget your password, contact service provider.
PIN failure
If you enter wrong PIN three times in a row, contact service pro-
vider.
Internet or calls are not available
• Chances are that signal is too weak. Move to an open area
and try again.
• Chances are that the device is out of service area. Check
Internet coverage.
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