EZE GO EZEGO STEP User Manual
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EZE GO EZEGO STEP User Manual

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  • Page 1 E-BIKE USER GUIDE...
  • Page 2 Customer Services: 01484 506 123 visit ezego.bike for more products and accessories...

  • Page 3: Table Of Contents

    CONTENTS 1. WELCOME 2. SAFETY 3. RIDING 4. ASSEMBLY 4.1 RIDING POSITION 4.9 WHEELS 4.2 POWERING UP YOUR E-BIKE 4.10 SADDLE AND SEATPOST 4.3 PEDAL ASSEMBLY 4.11 BATTERIES 4.4 FOLDING MECHANISMS 4.12 DISPLAY 4.5 HANDLEBARS AND STEMS 4.13 READY TO RIDE! - FINAL INSPECTION 4.6 GEARS 4.14 TORQUE SPECIFICATIONS 4.7 DISC BRAKES...

  • Page 4: Welcome

    1. WELCOME Thank you for your purchase of your brand new EZEGO electric bicycle. This manual is designed for our PAS specific electric bicycle systems. PAS is an acronym for “Pedal Assist” System, and is how it is recognised in the UK and EU. No pedaling, no power: The complete electric system comprises of a battery, motor, controller, sensor, display and cables, and is designed to follow the legal laws within the UK and EU.
  • Page 5 These warnings and cautions are there to advise you that “you may lose control and fall”. As any fall can result in serious injury, or death, this warning is not always repeated. It is impossible to anticipate all situations or conditions when you are riding, so this manual makes no representation about the safe use of the electric bicycle under every condition or circumstance.

  • Page 6: Safety

    2. SAFETY Firstly, we would like to bring to your attention some very important safety information. Whether you are a seasoned cyclist, or new to cycling, as a brand that prides itself on safety we cannot over-stress the importance of wearing a bicycle helmet when riding your bike.
  • Page 7 Safety equipment is also available to protect knees, elbows, backs, shoulders and your eyes. Use of such gear is highly recommended. You should ensure you always wear appropriate clothing that is bright, visible, and not too loose. Loose clothing may snag in moving parts, causing you to lose control and fall. Be sure to dress in accordance with weather conditions.
  • Page 8 We recommend that your first ride is taken in a controlled format, away from vehicles, obstacles and other cyclists etc., to ensure you become familiar with the controls and features of your new electric bicycle, in particular, the brake performance. If you feel anything about the electric bicycle is not as it should be, consult a qualified bicycle mechanic.

  • Page 9: Riding

    3. RIDING From this point, your manual may refer to your electric bicycle as an e-bike. It is vital you understand your new electric bicycle by reading this manual carefully before your first ride. Do this, and you will be capable of achieving better performance, comfort, and pleasure from your new e-bike.
  • Page 10 The rider can make a difference. Helping the electric system by using lower levels of power assist, and instead using your legs to power the e-bike more, will help the battery life last longer while riding. Braking makes a difference. Practice using your brakes to get used to their power and how they control the e-bike.
  • Page 11 Your battery is also equipped with a “smart battery management system” which enables such features as “sleep mode”. This feature will allow your battery to “sleep” for longer periods of time without charging. Please note, to ensure that your battery is at least 50% full before allowing it to sleep for long periods of time.

  • Page 12: Assembly

    4. ASSEMBLY Important: Pedal Assembly – Please read pedal assembly guide on page 17, failure to assemble correctly may result in cross-threading key components causing irreparable damage not covered by warranty. Remove all packaging materials. Please keep these materials until you are satisfied that your e-bike is setup correctly, and in good working order.

  • Page 13: Riding Position

    4.1. RIDING POSITION Firstly, it is very important that you can mount, dismount, and ride your e-bike safely, and ride in a comfortable position whilst enabling you to access its features and safety components (such as brakes, gears and display) without obstruction. The following section will help you to achieve that perfect riding position.
  • Page 14 to floor) your leg should be almost straight with your knee slightly bent. From this position you may not be able to reach the floor, but by just moving back and forth off from the saddle you can easily do so comfortably.

  • Page 15: Powering Up Your E-Bike

    On the EZEGO Step, Fold, and Commute Ex models, you have 5 levels of assistance. Power assistance can be adjusted by selecting the + or – buttons. The higher the level of assistance (level 5) the more power will be supplied to the motor, and the lower the level of assistance the less power respectively.
  • Page 16 Your e-bike also has a “walk-assist” function and when engaged the motor will be powered at 6km/h. This function is designed to help in 2 ways. The first is to assist you if you are walking with your bike and want some help to push it along.

  • Page 17: Pedal Assembly

    4.3. PEDAL ASSEMBLY As previously mentioned, attaching the pedals to your e-bike needs careful attention. If the pedals are attached onto the wrong crank arm, the crank arms can be cross-threaded and not covered by warranty. Cross threaded crank arms will then require new expensive components to be assembled at a competent bicycle dealer/shop.

  • Page 18: Folding Mechanisms

    4.4. FOLDING MECHANISMS If you have purchased the EZEGO fold model you will have noticed that that are several folding mechanisms on your electric bicycle. These folding mechanisms have been designed specifically to save space storing your e-bike and making transportation more convenient. The 3 folding components on this model are the frame, stem, and the pedals Folding Frame Mechanism: Your frame is secured with a quick-step locking mechanism to make folding your electric bicycle as...
  • Page 19 Folding Stem Mechanism: Upon first inspection of your EZEGO fold electric bicycle you will notice that the stem is already in a folded position. This is the position in which you can store your e-bike, in a compact position. To assemble to its normal position simply swing the stem upwards, and similar to the frame folding mechanism, push the lever into place and use the safety hook for added security.
  • Page 20 Folding Pedals: Again, upon first inspection of your e-bike your pedals should be in a folded position. To put your pedals in an assembled position simply grab the crank arm with one hand, and with the other hand hold the end of the pedal swing until the full pedal is parallel with its axle.

  • Page 21: Handlebars And Stems

    4.5. HANDLEBARS AND STEMS If you have purchased the EZEGO Step, or Commute EX models, there is some small assembly required to setup the handlebars & stem. The first step is to always make sure that the forks of the e-bike are facing in a forward direction, and that the cables are not tangled tight as a result.
  • Page 22 Once fully tight, check to make sure the gap between the front plate and the stem is even on the top and bottom, and that the handlebars cannot be twisted or moved when attempted. For exact torque settings for tightening these bolts, please refer to page 58 of this manual. Always make sure that the 4 hex (allen) key bolts are tight before riding, and that the gap between the front plate and the stem is even on the top and bottom.
  • Page 23 the 2 bolts back into position and begin to tighten in an alternate pattern (for example: tighten one bolt a little, then move onto the other, repeat). Do this in equal measures to make sure that the underside part clamps into the stem correctly (do not tighten up one screw completely before moving on to the next).
  • Page 24 Eze Step Stem angle adjustment: Simply move the safety switch downwards to the open position, and lift the folding mechanism lever upwards to release. The stem is now free to be adjusted to your required angle. To lock the angle into place, push the folding mechanism levers downwards until it clicks into place.

  • Page 25: Gears

    The gears setup is different depending on which model of EZEGO you have purchased. EZEGO Commute Ex and Fold models come with a rear derailleur mechanism, whereas the EZEGO Step model is fitted with an internal hub gear system. Make sure you are comfortable with how to operate the gears before riding on public roads.
  • Page 26 PULL TO SHIFT UP using the electric system. Always make sure you CABLE ADJUSTER (DOWN A COG / HARDER GEAR) read the upcoming terrain and prepare to select your gear to suit, as leaving it too late can cause you to struggle to pedal, resulting in loss of speed and potential loss of control.
  • Page 27 Whilst turning the pedals, shift the gear on to the EZE COMMUTE REAR DERAILLEUR highest gear (smallest cog) using the gear shifter on the handlebar. In this position the rear derailleur mechanism and the smallest cassette cog should line up like the diagram ‘H’...
  • Page 28 Eze Step gears: The rear gear section on the EZEGO Step model is assembled inside your wheel hub. It is designed this way to require very little maintenance to it. As the gears are internal, there are no outside forces that can cause issues with the gears, unless the e-bike is dropped or in an accident etc..

  • Page 29: Disc Brakes

    4.7. DISC BRAKES All of our EZEGO electric bicycles are fitted with powerful disc brake systems, as an e-bike requires a lot more stopping power than a regular bicycle. Get to know your brake system. In the U.K. we use the right brake CABLE TENSION lever for the front brake, and the left brake lever for the rear brake.
  • Page 30 Disc brakes basically work the same way as on a motor vehicle, but obviously a smaller scale. As you pull the brake lever, the cable connected will pull the caliper into a closing position, which in turn creates friction between the caliper pads and the rotor disc, slowing the e-bike. Before riding, always check to make sure there is no grease, dirt, lubricants etc.
  • Page 31 This is especially important if on a descent. If you have purchased our EZEGO Step model, you will notice that this e-bike has a front suspension fork. This makes weight transfer issues even more noticeable, as the suspension fork will dip, or contract, as the weight compresses the fork blades.
  • Page 32 CABLE TENSION Make sure that when applying pressure to the levers, the ADJUSTER lever should be around 30% depressed before the pads make contact with the rotor. When checking your disc brakes, keep the brakes open (don’t apply pressure to the brake levers), and begin to spin the wheel.

  • Page 33: Mudguards

    To clean your disc brakes we recommend using rubbing alcohol. Never use oil to clean your disc brakes to avoid poor braking performance. After cleaning your brakes it is recommended that you ride gently for the first 15kms, and avoid descents and slopes during this time. Always keep you brakes serviced by a qualified bicycle mechanic.

  • Page 34: Wheels

    You can now attach the mudguard stays to the fork legs by turning them clockwise using a 5mm allen key. Remember to replace the washers also. 4.9. WHEELS A dropout is a part of the frame or fork where the axle of the wheel sits.
  • Page 35 Installation and adjustment of front quick release hub The quick release system is made up of a tension adjusting nut on one end, and a quick release lever & saddle on the other. Next to each of these components is a small spring, which should be positioned with the widest part of it on the outside, getting smaller towards the middle.
  • Page 36 By turning the tension adjusting nut clockwise, while keeping the lever from rotating, increases the clamping force. Turning it anti-clockwise, while keeping the lever from rotating, reduces the clamping force. Even just half a turn of the tension adjusting nut can make the difference between safe clamping force and unsafe clamping force.
  • Page 37 Turning your e-bike upside down and resting it on the handlebars and saddle is not recommended, as you may incur damage to the saddle and to the gear shifters and brake levers. We always recommend using a bike stand for maintenance work on your e-bike.
  • Page 38 Replace the wheel nuts onto the axle and make them finger tight against the dropout. Using an 18mm spanner begin to tighten the nuts. Start on one side, and then move to the other, bit by bit (don’t tighten up just one side first fully and then the other). Finally tighten the nuts fully all the while holding the wheel with one hand making sure that the wheel is sat in the middle of the frame, and that the brake rotor is sat inside the brake caliper.
  • Page 39 Front Hub (EZE Step model) For this particular model, your front hub is the motor with solid axle, which requires the use of a 15mm spanner. Make sure to connect the motor using the quick connect male/female adaptors. Installation and adjustment of front hub motor Ensure the wheel nuts are loosened enough for the axle to be able to sit in the dropouts.
  • Page 40 Using an 18mm spanner begin to tighten the nuts. Start on one side, and then move to the other, bit by bit (don’t tighten up just one side first fully and then the other). Finally tighten the nuts fully all the while holding the wheel with one hand making sure that the wheel is sat in the middle of the forks, and that the brake rotor is sat inside the brake caliper.

  • Page 41: Warranty

    Installation and adjustment of rear Nexus hub We wouldn’t recommend any work being carried out on these wheels unless by a fully qualified cycle mechanic. Should you decide to carry out your own work on a Nexus hub you may cause damage to gears not covered by warranty, causing them to fail.
  • Page 42 Never inflate the tyre higher than the PSI stated on the wall of your tyre, as they tyre could burst, fall off the rim, leading to loss of control, resulting in a potential accident and serious injury. Never use a garage forecourt to inflate the tyre or any other type of compressor. Replacing a tyre If you are not confident in the following steps, seek help from a qualified bicycle mechanic.
  • Page 43 Starting away from the valve, start to feed the other side of the tyre into the rim until it sits fully into the rim. Check to make sure that the tube is not trapped, and that the tyre is sat correctly. Inflate the inner tube to the instructed PSI on the wall of the tyre, and replace the dust cap.

  • Page 44: Saddle And Seatpost

    Check again that the tyre is sat correctly. Return the wheel back into position on the e-bike using the information provided earlier in this section. It is recommended that you always carry a spare inner tube with you whenever you are out cycling on your e-bike. Don’t rely solely on puncture repair kits as they will only get you so far and are not a long term fix.
  • Page 45 The following will show you how to install your saddle and seat post depending on which EZEGO model you have. Seat post installation (EZE Fold model) Your Fold e-bike is equipped with a quick release seat clamp. When in a loose position, the seat post is ready to be inserted or removed as required.
  • Page 46 When clamping the quick release mechanism shut, make sure it is as tight as possible. Clasp your hand around the frame to get extra leverage, once the lever is locked in place it should have left a small indentation in the palm of your hand to make sure it is tight enough.
  • Page 47 Saddle micro-adjustments All our EZEGO models are fitted with the ability to micro adjust the saddle to get the perfect set up for each rider. Using this adjuster enables the rider to move the saddle backwards and forwards, as well as the angle of the saddle.
  • Page 48 EZE Commute EX and EZE Step saddle adjustment To adjust the saddle, unscrew the hex (allen) key bolts located on the underside of the seat post. There is no need to screw them all the way out, just until the saddle is slightly loose. Now the saddle can be adjusted forwards, backwards.

  • Page 49: Batteries

    4.11. BATTERIES Your EZEGO battery, is the heart of your e-bike. When properly maintained, your battery should provide you with approx. 60kms of travel. (60kms is based on an average rider weight and normal conditions / terrain) Your battery will arrive to you partially charged. It is recommended that you give your battery a full charge before riding your e-bike.
  • Page 50 Looking after your battery properly will ensure longevity of its life, and it will continue to perform at the levels it should. Ensure that your battery is fully charged before first use. Your battery is also equipped with a “smart battery management system” which enables such features as “sleep mode”.
  • Page 51 EZE Commute EX – Downtube type battery For these models, your battery is located securely on your down tube and can be charged either in this position, or with the battery removed. To remove the battery, turn the keys into the unlocked position, and you will be able to remove your battery by sliding it upwards.
  • Page 52 Charging your battery To re-charge your battery, make sure that the battery is switched off, plug your EZEGO charger into the wall socket, and then connect the charger to your battery. The battery will start charging automatically so long as there is power. A full charge should take around 5 hours. When the red light low power indicator appears on the battery, this is the time to charge it.
  • Page 53 Remember, if you are performing a long commute, take your charger with you just in case. For a better commuting experience, a lot of users will purchase a second battery, and even a second charger to keep in another location. Such accessories can be found in our online store at: www.ezego.bike/accessories Battery warranty notes Your battery &...
  • Page 54 and avoid storing it near inflammable, explosive, or corrosive gas. Never open the battery and/or charger casing or make modifications. The case is sealed with a warranty sticker. Always keep the battery and charger well ventilated while charging the battery, never cover these components while in use or hot.
  • Page 55 There are two options to wake up the battery when sleep mode has been activated under these conditions: Connecting the battery to the EZEGO charger. Switch the battery on by using the power button. There is also a second sleep mode function with your EZEGO battery. For safety reasons, your battery will go into the second sleep mode function if you forget to charge it, and the battery is completely empty.

  • Page 56: Display

    4.12. DISPLAY All EZEGO models are equipped with an LED handlebar display module. This is how the rider controls the electric system while riding their e-bike. The module is connected to the electric system via quick connect cable with a male / female adaptor, for easy maintenance. Always make sure this connection is secure before switching the system on.

  • Page 57: Ready To Ride! - Final Inspection

    4.13. READY TO RIDE! - FINAL INSPECTION Please make sure you check and understand the points below, just to double confirm that your e-bike is ready for its first ride: The electric bicycle is fully assembled, and there are no components left in the carton, only packaging products.

  • Page 58: Torque Specifications

    4.14. TORQUE SPECIFICATIONS When tightening up the bolts and screws on your e-bike, it is highly recommended that you follow the below guide. This confirms what each screw or bolt for each component on the electric bike must be tightened up to in Newton Metres (Nm).

  • Page 59: Maintenance Of Your Investment

    4.15. MAINTENANCE OF YOUR INVESTMENT As you use your electric bicycle, be sure to keep it well cleaned and maintained. Here are some tips to help look after your new investment. Try to avoid puddles, and be careful on damp roads for potholes. Water and the electric system will not mix, and will more than likely end up failing.
  • Page 60 Below is a guideline for what components you should be looking at and approximately how often you should do so. After every long or hard ride, or after every 10 to 20 hours of riding, check the following: Squeeze the front brake and rock the bike forward and back. Everything feel solid? If you feel a clunk with each forward or backward movement of the bike, you probably have a loose headset.
  • Page 61 As required: If either brake fails, don’t ride the e-bike. Have your local bicycle mechanic check the brakes. If the chain won’t shift smoothly and quietly from gear to gear, the derailleur is out of adjustment, take it to a qualified bicycle mechanic. It is recommended that every 25 (hard off-road) to 50 (on-road) hours of riding, take your e-bike to a qualified bicycle mechanic for a complete checkup.
  • Page 62 5. WARRANTY Subject to the following provisions, Pennine Sports Limited, warrants that the goods will correspond with their specification at the time of purchase, and will be free from defects, in materials, and in workmanship. Pennine Sports Limited offers a 10 year warranty on steel frames, and 1 year on aluminium frames, for any problems relating to manufacturer workmanship, or arising from the material defects, including breakages, or cracking caused while riding (other than rider misuse).
  • Page 63 Customer Services: 01484 506 123 visit ezego.bike for more products and accessories...
  • Page 64 visit ezego.bike for more products and accessories EZEGO e-bikes and accessories are imported to the UK exclusively by Pennine Sports Ltd. www.penninesports.com...

This manual is also suitable for:

Ezego commute exEze fold

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