Samsung Galaxy Watch Active2 SM-R835F User Manual page 141

Appendix
A Bluetooth connection is not established or your Galaxy Watch
Active2 and the mobile device are disconnected
• E nsure that the Bluetooth feature on both devices is activated.
• E nsure there are no obstacles, such as walls or electrical equipment, between the devices.
• E nsure that the latest version of the Galaxy Wearable app is installed on the mobile
device. If necessary, update the Galaxy Wearable app to the latest version.
• E nsure that your Galaxy Watch Active2 and the other Bluetooth device are within
the Bluetooth connection range (10 m). The distance may vary depending on the
environment the devices are used in.
• R estart both devices and launch the Galaxy Wearable app on the mobile device again.
Calls are not connected
• E nsure that your Galaxy Watch Active2 is connected to a mobile device via Bluetooth.
If your Galaxy Watch Active2 is connected to your mobile device remotely, you cannot
receive incoming calls.
• E nsure that your mobile device and Galaxy Watch Active2 have accessed the right cellular
network.
• E nsure that you have not set call barring for the phone number you are dialling on the
mobile device.
• E nsure that you have not set call barring for the incoming phone number on the mobile
device.
• C heck if do not disturb mode, theatre mode, or goodnight mode is activated. If one of
these modes has been activated, the touchscreen does not turn on during incoming calls.
Press the Home key or Back key to turn on the screen and check the incoming call.
Others cannot hear you speaking on a call
• E nsure that you are not covering the built-in microphone.
• E nsure that the microphone is close to your mouth.
• I f using a Bluetooth headset, ensure that it is properly connected.
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