Troubleshooting - miCoach SMART BALL User Manual

6. Troubleshooting

Having trouble with your SMART BALL or the SMART BALL app? See the
troubleshooting steps below. Check out miCoach.com for more.
1. Issue: Your phone doesn't pair with your SMART BALL
Check:
• Is the ball charged? See section 3.1 for charging instructions.
Solution:
• Put ball on charger and pair with phone.
• Exit the app. Turn off Bluetooth ® in your phone settings and then turn it back
on again. Open up the app and try to pair your SMART BALL again.
• Make sure no other phones are communicating with your SMART BALL.
• Close the app and turn off Bluetooth
• Make sure there are no other SMART BALLs around.
• Try another iPhone or iPod.
2. Issue: Your SMART BALL won't charge
Check:
• Is your SMART BALL aligned correctly on the charger?
• Unplug and plug the charger in again. Do the charger's LEDs flash once right
after being plugged in?
• Does the charger charge other balls?
Solution:
• Let the ball sit for 3 days to drain the battery and then try charging again. If
the lights don't light up after two minutes, remove the ball from the charger
and wait another day. Repeat this again on the following day (day 4). If the ball
doesn't charge after 2 minutes, then remove the ball from the charging base
and wait another day. It can take up to 7 days for the battery to fully drain.
on all other phones.
®
3. Issue: Your kick data is incomprehensible
Check:
• Alternative kick styles, such as scoops and flicks, will provide incorrect data or
give you an opps error. Be sure you are following the kicking rules (see section
4.4).
Solution:
• Metal mobile cases, water (heavy rain) and cement (parking lot) negatively
affect Bluetooth. Try a different location or move the mobile device closer to
the ball when you are about to kick it.
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