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9.2 Countermeasures
9.2.1 Problems that occur before the OS startup
(1) The equipment does not start.
1. Even if you press the power button, the equipment does not start.
<Possible cause>
Power is not supplied to the equipment or failure of equipment will be considered.
<Action>
1. See "2.2 Starting the Equipment" and check whether the equipment starts up.
2. Make sure that the circuit breaker on the power distribution panel is on.
3. If the standby lamp is turned on after steps 1 and 2, turn on the power button.
-> Contact the system administrator or maintenance personnel.
2. The screen is blank.
<Possible cause>
The display has a problem.
<Action>
1. Make sure that the power switch of the display is on.
2. Make sure that the plug of the power cord for the display is connected to the outlet.
3. Make sure that the equipment and the display are connected through a display interface
cable.
4. Re-examine the display settings. For information about the display settings, refer to the
manual of the display.
3. The screen shows an error message and the system stops.
<Possible cause>
The battery is dead, the OS is corrupted.
<Action>
1. If one of the following error messages is displayed, take a corresponding action.
● "Error：Remove Battery or Clear CMOS, Load default value"
-> If this message is displayed each time the equipment starts, the battery is dead.
Contact your system administrator or maintenance personnel.
● "Operating System not found"
-> There is an error in a mSATA SSD or the OS. Check the following items:
i) Check if a USB CD, USB FD, or USB boot device is connected to the equipment.
-> If a USB CD, USB FD, or USB boot device is connected, disconnect it.
ii) If you have a recovery DVD, restore the system drive back to the factory-shipped
condition by using the recovery DVD.
9-3
9. TROUBLESHOOTING
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