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Cox Business 4131 User Manual

Internet gateway
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Cox Business Internet Gateway
4131 User Guide

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  • Page 1 Cox Business Internet Gateway 4131 User Guide...
  • Page 2 © 2018 by Cox Communications. All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without prior written permission of Cox Communications. 0818...

  • Page 4: Table Of Contents

    Table of Contents Table of Contents About this Setup and User Guide .................. 1 In this Setup and User Guide ..................1 Used symbols ......................1 Getting Started ........................ 2 Introduction ........................2 Features at a Glance ....................2 Getting to Know the Gateway ..................3 Front Panel.......................
  • Page 5 Table of Contents Gateway Wireless Access Point .................. 24 Wireless Access Point ....................24 Wireless Client ......................24 Configuring Your Wireless Clients ............... 24 How to Configure the Wireless Settings .............. 24 How to Set the Wireless Security ................27 How to Start a WPS Session ..................
  • Page 6 Table of Contents Reports ........................39 Advanced Configuration ....................40 Port Configuration for Applications and Services........... 40 Issue ........................40 Solutions ........................ 41 UPnP (Universal Plug and Play) ................41 Supported Operating Systems ................42 UPnP and the Gateway..................42 How to use UPnP to Access Your Gateway on Windows 7/Vista ......

  • Page 7: About This Setup And User Guide

    About this Setup and User Guide About this Setup and User Guide In this Setup and User Guide The goal of this Setup and User Guide is to: • Set up your Gateway and local network • Configure and use the main features of your Gateway •...

  • Page 8: Getting Started

    Getting Started Getting Started Introduction This chapter provides a brief overview of the main features and components of the Gateway. After this chapter, we will start with the installation. Danger: Do not connect any cables to the Gateway until instructed to do so. Features at a Glance The Technicolor CGA4131 offers the following features: •...

  • Page 9: Getting To Know The Gateway

    Getting Started Getting to Know the Gateway This section introduces you to the different components of the Gateway. Front Panel Front Panel View and LED Operations The following images represent the front panel view of the CGA4131. Figure 1: Front Panel Figure 2: Front Panel with LEDs CGA4131 Business Gateway Setup and User Guide...
  • Page 10 Getting Started Ethernet LED (Item A) State Description Solid on Ethernet is enabled with AC power Ethernet is not enabled Ethernet Ports 1-8 LEDs (Items B – I) The CGA4131 has 8 Ethernet ports. The status of each port is shown by its LED state. Port 1 LED B Port 2...
  • Page 11 Getting Started Telephone Lines 1-8 LEDs (Items M – T) The CGA4131 has 8 telephone lines. The status of each telephone line is shown by its LED state. Telephone LED M Telephone LED N Telephone LED O Telephone LED P Line 1 Line 2 Line 3...

  • Page 12: Rear Panel

    Getting Started Battery LED (Item X) State Description Device is off, or AC power is on or Battery is not installed Solid on On Battery Power Blinking Battery needs replacement Rear panel The following image shows the back-panel view of the CGA4131. Figure 3: Rear Panel View Telephone port (Item A) The CGA4131 supports up to eight traditional phones or DECT base station to connect to the...

  • Page 13: Bottom Panel

    Getting Started How to Connect Your Phone. Ethernet switch (Item B) The CGA4131 supports up to eight Ethernet connections (for example, a computer) to your local network. For more information, see Connect Your Wired Devices. The first 4 Ethernet ports each can transfer up to 1 Gbps data, while ports 5 to 8 can have a combined data transfer speed of 1 Gbps.

  • Page 14: Preparing For Installation

    Getting Started Figure 4: Bottom Panel View Product Label (Item B) Setup information, including the Gateway SSID, Passphrase, MAC addresses and Serial Number can be found here. Preparing for Installation Wireless Connection If you want to connect your computer using a wireless connection, your computer must be equipped with a Wi-Fi Certified wireless client adapter.

  • Page 15: Setup

    Setup Setup Complete the following to set up the Gateway: • Connect your Gateway to your service provider’s network. For more information, see Connect the Gateway to Your Service Provider’s Network. • Power on the Gateway. For more information, see Power on the Gateway. •...

  • Page 16: Connect Your Wired Devices

    Setup 4. Wait at least two minutes to allow the Gateway to complete the startup phase. Figure 6: Back Panel – Power Port Connect Your Wired Devices All Ethernet ports on the Gateway are Gigabit Ethernet ports and have a maximum speed of 1 Gbps (gigabit per second).

  • Page 17: Connect Your Wireless Devices

    Setup Figure 7: Back Panel – Ethernet Ports Connect Your Wireless Devices The Gateway has two access points that allow you to connect wireless devices to your network: • The 5 GHz IEEE 802.11a/n/ac access point offers superior transfer rates, is less sensitive to interference and allows you to connect IEEE 802.11a/n/ac wireless clients.
  • Page 18 Setup Requirements • Your wireless client must support WPS. Check the documentation of your wireless client for this. • Your Gateway must use WPA/WPA2-PSK (TKIP/AES) encryption (default encryption) or WPA2-PSK (AES) encryption. WPS methods The following WPS methods are supported by your Gateway: •...

  • Page 19: How To Manually Connect Your Wireless Client

    Setup Troubleshooting If you are having trouble connecting your wireless client via WPS, this may be caused by one of the following reasons: • WPS cannot be correctly executed: Configure your wireless manually. For more information, see How to Manually Connect Your Wireless Client. •...
  • Page 20 Setup How to Connect Your Computer on Windows 10 Proceed as follows: 1. Click the wireless network icon ( ) in the notification area. Result: A list of available wireless networks appears. Figure 9: Available Wireless Networks 2. Double-click the Gateway’s Network Name (SSID). Use the Gateway’s Network Name (SSID) as printed on the bottom panel label.
  • Page 21 Setup 2. Double-click the Gateway’s Network Name (SSID). Use the Gateway Network Name as listed on the Gateway's back panel label. Result: Windows prompts you to enter the security key (see Figure 10). 3. Type the Passphrase from the Gateway's bottom panel label in the Enter the network security key box and click Next.
  • Page 22 Setup How to Connect Your Computer on Windows Vista Proceed as follows: 1. Click Start ( ) and then click Connect To. Result: A list of available wireless networks appears. Figure 12: Available Wireless Networks - Windows Vista 2. Double-click the Gateway’s Network Name (SSID). The Gateway’s Network Name (SSID) is listed on the Gateway's back panel label.
  • Page 23 Setup How to Connect Your Computer on Windows XP Proceed as follows: 1. Right-click the wireless network connection icon ( ) in the notification area and then click View Available Wireless Networks. Result: A list of available wireless networks appears. Figure 14: Available Wireless Networks –...
  • Page 24 Setup Figure 16: Available Wireless Networks 2. Double-click the Gateway’ Network Name (SSID). The Gateway’s Network Name (SSID) is printed on the Gateway's side or back panel label. Result: The Wi-Fi window prompts you to enter your WPA password. Figure 17: Enter WPA Password 3.

  • Page 25: How To Connect Your Phone

    Setup How to Connect Your Phone This section describes how to connect phones for single line customers. Important: If you have a two-line setup or a setup involving an alarm, please contact your service provider. This setup must be done by qualified technicians. 1.

  • Page 26: Admin Tool

    Admin Tool Admin Tool The Admin Tool allows you to configure the settings of your Gateway through your web browser, using a computer or device that is currently connected to your Gateway (either wired or wirelessly). Note: The Admin Tool web pages are displayed differently for smaller screens if you connect using a mobile device.

  • Page 27: Admin Tool Menu

    Admin Tool Admin Tool Menu The Admin Tool menu consists of the following first-level menu items. Based on your service provider’s network, some screens listed in the “Sub Menu” column may not be available to you. Top Level Menu Sub Menus Description Overview Status...

  • Page 28: How To Change The Default Admin Tool Password

    Admin Tool Top Level Menu Sub Menus Description User Administration The Administration screens present options to change the user Remote Access name and password, add users, and reset the device. Backup & Restore Reboot & Reset Troubleshooting Remote Log System Diagnostic Diagnostic screens provide some utilities to troubleshoot your Interface...
  • Page 29 Admin Tool To restore a previous configuration, click Browse and use the navigation window to locate the file. The default file name is in the following format: filename_YY_MM_DD_HOUR_MINUTES.gwc. When the file has been located, click Restore to restore the settings. When the settings are restored, the device will reboot to the restored settings.

  • Page 30: Gateway Wireless Access Point

    Gateway Wireless Access Point Gateway Wireless Access Point This section will help you set up your wireless network. To set up a wireless network, you need the following components: • Wireless access point (already integrated into your gateway) • Wireless client (for example, a computer, smartphone, network printer) Wireless Access Point The wireless access point is the heart of your wireless network.
  • Page 31 Gateway Wireless Access Point Figure 21: Wireless – Radio Settings The following fields are available for configuration: Wireless Interface: The wireless interface can be enabled or disabled with this option. Network Name: The Network Name (SSID) can either be set or displayed under this option. The user can also prevent the network name (SSID) from being broadcast by selecting the “hide”...
  • Page 32 Gateway Wireless Access Point • 802.11b only • 802.11g only • 802.11n only • Mixed (802.11b and 802.11g) • Mixed (802.11g and 802.11n) • Mixed (802.11b, 802.11g and 802.11n) For 5GHz: • 802.11a only • 802.11n only • 802.11ac only •...

  • Page 33: How To Set The Wireless Security

    Gateway Wireless Access Point Important: Network Name (SSID) broadcasting is required for WPS. How to Set the Wireless Security It’s recommended to set a password on the Wi-Fi networks you set up. 1. Go to the Admin Tool (http://192.168.0.1) using a computer or device that is currently connected to your Gateway (either wired or wirelessly).

  • Page 34: How To Start A Wps Session

    Gateway Wireless Access Point • Open: No password needed • WPA2 Personal: at least 8 characters • WPA or WPA2 Personal: at least 8 characters Key Interval: The default is 3600 seconds. Be sure to click the Save button at the bottom of the screen after making any changes. How to Start a WPS Session Wi-Fi Protected Setup (WPS) allows users to easily connect to the wireless network by simply pushing a button or entering a PIN code.

  • Page 35: Prevent Devices From Accessing Your Wireless Network

    Gateway Wireless Access Point Figure 23: WPS Settings Prevent Devices from Accessing Your Wireless Network MAC Address A MAC (Media Access Control) address is a unique hexadecimal code that identifies a device on a network. Each network-enabled device has at least one unique MAC address. For example, if your computer is equipped with an Ethernet and a wireless network adaptor, each of these interfaces will have its own MAC address.

  • Page 36: Security Tab / Device Filter

    Gateway Wireless Access Point Figure 24: Device Filter Settings The Device Filter screen is used to allow or block devices connecting to the router, for both LAN and Wi-Fi clients. The devices are allowed or blocked with respect to their MAC address, which is added in the allowed devices list in this screen.

  • Page 37: Allow All

    Gateway Wireless Access Point Allow All When the Allow All option is selected, all devices except in the Blocked Devices list are allowed for Internet access. Options for Time of the Day Filters – When Block When you configure the When Block option to select the day of the week and the time of the day, the device filter is activated only for the selected time of the day.

  • Page 38: Internet Security

    Internet Security Internet Security The Gateway offers the following options to secure your Internet connection: • Access Control • Manage sites and devices • Manage devices • Managed services (Port Blocking) • Firewall • Reports Access Control The Access Control function: •...

  • Page 39: Blocked Sites

    Internet Security Figure 25: Access Control Settings Blocked Sites To create a new entry in the Blocked Sites list, add the URL details, type and time of day for the filter. There is an option to delete the URLs from the Blocked Sites list. Trusted Devices You can override the URL blocking feature for specific devices.

  • Page 40: Enable Device Filter

    Internet Security Figure 26: Device Filter Settings On this screen, you can enable or disable the feature, select the filter type (Allow All or Deny All) and add devices into the Blocked List. Each option is explained below. Enable Device Filter Device Filter can be enabled with Access Type set to either Block All devices or Allow All devices status.

  • Page 41: Security Tab / Service Filter

    Internet Security Security Tab / Service Filter Click the Security tab then click the Service Filter tab. The screen displays the following Service Filter setup information: • Service Filter – Enable / Disable • Blocked Services – The specific traffic / service that is blocked using the Service Filter. This could be protocols or port numbers.

  • Page 42: Firewall

    Internet Security Firewall The Gateway comes with an integrated firewall that helps you protect your network from attacks from the Internet. This firewall has several predefined levels to allow you to adjust the firewall to your needs. The following table explains the traffic restrictions while setting the firewall level to various levels –...
  • Page 43 Internet Security Firewall Restrictions on inbound traffic Restrictions on outbound traffic Remarks level • IDENTprotocol (TCP port 113) firewall regardless of the service or port(s) being used for the Intrusion Detection is enabled in the connection. Low operating level. All other inbound traffic is allowed by the firewall.

  • Page 44: Changing The Security Level

    Internet Security Changing the Security Level Proceed as follows: 1. Go to the Admin Tool (http://192.168.0.1), using a computer or device that is currently connected to your Gateway (either wired or wirelessly). For more information, see Accessing the Admin Tool. 2.

  • Page 45: Reports

    Internet Security Reports The report screen displays all events generated by firewall rules. For example, if the firewall breach attempt was registered, the same would be logged as a firewall breach attempt and shown under firewall logs. Similarly, if there were incidents for Device filter, Service filter or Site filter restrictions, they would be shown in the respective logs.

  • Page 46: Advanced Configuration

    Advanced Configuration Advanced Configuration This chapter covers more advanced features. The following topics are covered: • Port configuration for applications and services • UPnP (Universal Plug and Play) • Port Forwarding • Port Triggering • Port Filtering • Configure a DMZ Host •...

  • Page 47: Solutions

    Advanced Configuration The Gateway will not be able to resolve the destination if: • The incoming message arrives on a different port as the outgoing message. The Gateway will not know that the two messages are related. • There is no outgoing message. Figure 31: Gateway Message Handling –...

  • Page 48: Supported Operating Systems

    Advanced Configuration Supported Operating Systems The following operating systems support UPnP: • Windows 10 • Windows 8 • Windows 7 • Windows Vista • Windows XP Note: If your computer is running Windows XP, you first must install the UPnP component.

  • Page 49: How To Use Upnp To Access Your Gateway On Windows 7/Vista

    Advanced Configuration How to use UPnP to Access Your Gateway on Windows 7/Vista If your computer runs Windows 7/Vista: 1. On the Windows Start menu, click Computer. 2. An Explorer window appears. In the panel, click Network. 3. If Explorer prompts you that network discovery and/or file sharing are turned off, click the message to turn it on.

  • Page 50: Port Triggering

    The Server IP should be the IP address of the target device. In the example above (Figure 34), the 4131 is configured to forward TCP traffic on ports 2-20 to IP address 192.168.0.10. The enable button enables the port forwarding feature; the entries can be deleted from the table clicking the X in the Delete column.

  • Page 51: Port Filtering

    Advanced Configuration 1. Go to the Admin Tool (http://192.168.0.1), using a computer or device that is currently connected to your Gateway (either wired or wirelessly). For more information, see Accessing the Admin Tool. 2. On the Application menu, click Port Trigger. Result: The Port Triggering screen appears.

  • Page 52: Configure A Dmz Host

    Advanced Configuration Figure 36: Port Filter Settings Configure a DMZ Host The DMZ feature exposes the network user to the Internet for using special-purpose services such as Internet Gaming or Video Conferencing. DMZ hosting forwards all the ports at the same time to one computer.

  • Page 53: Dynamic Dns

    Advanced Configuration Figure 37: DMZ Settings Dynamic DNS Dynamic DNS (DDNS) configures the Gateway's router functionality as a Dynamic DNS client. Dynamic DNS allows a dynamic IP address to be aliased to a static, predefined host name so that the host can be easily contacted by other hosts on the Internet, even if its IP address changes.

  • Page 54: Assigning A Reserved Ip (Static Ip) To A Device

    Advanced Configuration Figure 38: Dynamic DNS Settings Assigning a Reserved IP (static IP) to a Device By default, each device will get an IP address from the Gateway’s DHCP server. When a device leaves, is turned off or the lease time of the address has expired, the IP address becomes available and can be re-used for other devices.
  • Page 55 Advanced Configuration Figure 39: LAN Setup CGA4131 Business Gateway Setup and User Guide...

  • Page 56: Support

    Support Support This section suggests solutions for issues that you may encounter while installing, configuring or using your Gateway. If the suggestions do not resolve the problem, look at the support screens on www.technicolor.com or contact your service provider. This section describes the following topics: •...

  • Page 57: Change The Wireless Channel

    Support Change the Wireless Channel Proceed as follows: 1. Go to the Admin Tool (http://192.168.0.1), using a computer or device that is currently connected to your Gateway (either wired or wirelessly). For more information, see Accessing the Admin Tool. 2. Under Wireless, click Radio. 3.

  • Page 58: Cannot Connect Via Wps

    Support Figure 41: Wireless Network Settings Cannot Connect via WPS If you are having trouble connecting your wireless client via WPS, try to configure it manually. For more information, see How to Manually Connect Your Wireless Client. Network Diagnostic Tools The Admin Tool offers the following diagnostic tools (see Figure 42): •...
  • Page 59 Support Figure 42: Troubleshooting CGA4131 Business Gateway Setup and User Guide...

  • Page 60: Gateway Reboot And Reset Options

    Support Gateway Reboot and Reset Options The Gateway includes diagnostic tools that allow you to reboot the gateway or reset certain settings in it. The following tools are provided: Feature Description This function turns off the Wi-Fi radio and then turns it back on. Choosing Reboot Wi-Fi module “Reboot Wi-Fi Module”...

  • Page 61: Reset/Restore The Gateway Via The Reset Button

    Support Reset/Restore the Gateway via the Reset Button Proceed as follows: 1. Make sure that the Gateway is turned on. 2. If you want to: • Reset the Gateway, use a pen or an unfolded paperclip to push the recessed Reset button on the front panel of the Gateway for approximately 5 seconds and then release it.

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