Harmonic Spectrum MediaDirector Component Replacement Manual
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Harmonic Spectrum MediaDirector Component Replacement Manual

Harmonic Spectrum MediaDirector Component Replacement Manual

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Spectrum
MediaDirector
™
Component Replacement Guide
Revision D

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Summary of Contents for Harmonic Spectrum MediaDirector

  • Page 1 Spectrum MediaDirector ™ Component Replacement Guide Revision D...
  • Page 2 Harmonic assumes no responsibility or liability arising from the use of the products described herein, except as expressly agreed to in writing by Harmonic. The use and purchase of this product does not convey a license under any patent rights, copyrights, trademark rights, or any intellectual property rights of Harmonic.
  • Page 3 Agreement, installing or downloading the Software as defined below or using the Software preloaded or embedded in your System. As used herein, the term "Software" means the Harmonic owned software and/or firmware used in or with the Products and embedded into, provided with or loaded onto the Products in object code format, but does not include, and this Agreement does not address, any third-party or free or open source software separately licensed to you ("Third Party Software").
  • Page 4 System. Every reasonable attempt has been made to comply with all licensing requirements for all components used in the system. Any oversight is unintentional and will be remedied if brought to the attention of Harmonic at support@harmonicinc.com.
  • Page 5 Copyright © 2015–2016 Harmonic Inc. All rights reserved. Harmonic, the Harmonic logo, Omneon, the Omneon logo, [all other Harmonic products mentioned] are trademarks, registered trademarks or service marks of Harmonic Inc. in the United States and other countries. Dolby, Dolby Digital, Dolby Digital Plus and Dolby E are registered trademarks of Dolby Laboratories.

  • Page 6: Table Of Contents

    Table of Contents Chapter 1: Introduction ........................5 Chapter 2: MediaDirector 2252B/2251B component replacement ..........6 Replacing the bezel..........................6 Removing the bezel........................6 Installing the bezel........................7 Replacing a fan..........................8 Removing the system cover......................8 Fan slot numbers........................10 Replacing a fan......................... 10 Installing the system cover......................
  • Page 7 Moving players from one Spectrum server to another................. 51 Removing a MediaDirector from SystemManager................51 Configuring the MediaDirector......................52 Verifying functionality........................53 Appendix A: Harmonic Technical Assistance Center contact information ........ 54 Harmonic corporate contact information.................... 55 Appendix B: Safety and regulatory compliance information .............

  • Page 8: Chapter 1: Introduction

    This guide provides information to help you replace components in your Spectrum device or system. Make sure that you read all safety warnings and instructions, and that you have received a replacement component from Harmonic before you begin any of the procedures in this guide.

  • Page 9: Chapter 2: Mediadirector 2252B/2251B Component Replacement

    Replacing the boot drive Replacing the bezel Over time, the bezel LEDs can wear out. Replacement bezels are available from Harmonic. CAUTION: The front panel is susceptible to electrostatic discharge (ESD) when the bezel is removed. Wear the appropriate ESD protection when you remove the bezel.

  • Page 10: Installing The Bezel

    Replacing the bezel Installing the bezel Align the bezel in front of the chassis so that the Harmonic logo appears on the top left corner. 1. Keeping the corners aligned, press the bezel straight onto the chassis. NOTE: Ensure that the bezel is aligned correctly on the chassis. When the bezel sits correctly, the front panel LEDs will return to their previous state after about 30 seconds.

  • Page 11: Replacing A Fan

    A non-skid surface may be needed to prevent the server system from sliding on your work surface. Before you begin Unpack the replacement component and visually inspect for any damage. If it is damaged, call Harmonic Technical Support and do not continue with this procedure.
  • Page 12 Replacing a fan CAUTION: Power down the MediaDirector and unplug all peripheral devices and power cables. 1. Using a screwdriver, remove the top cover screw(s). 2. Loosen the two captive thumb screws located on the back edge of the system cover. 3.

  • Page 13: Fan Slot Numbers

    Chapter 2: MediaDirector 2252B/2251B component replacement Fan slot numbers Fans are numbered from left to right when looking at the front panel. Be sure to correctly identify the failed fan before removing it from the chassis. Figure 2-1: Fan slot numbers Replacing a fan Each fan is designed for tool-less removal and insertion.
  • Page 14 Replacing a fan 2. Orient the replacement fan so the arrow located on the top side of the fan points to the back of the system. 3. Insert the fan into the fan assembly bracket, pushing down until it is firmly seated into the server board connector.

  • Page 15: Installing The System Cover

    Chapter 2: MediaDirector 2252B/2251B component replacement Installing the system cover The server system must be operated with the system cover in place to ensure proper cooling. 1. Place the system cover onto the chassis and slide forward until the front edge of the system cover is pressed up against the back edge of the front drive bay.

  • Page 16: Replacing An Ethernet Card

    A non-skid surface may be needed to prevent the server system from sliding on your work surface. Before you begin Unpack the replacement component and visually inspect for any damage. If it is damaged, call Harmonic Technical Support and do not continue with this procedure.

  • Page 17: Replacing The Ethernet Card In Pci Riser 1

    Chapter 2: MediaDirector 2252B/2251B component replacement CAUTION: Power down the MediaDirector and unplug all peripheral devices and power cables. 1. Using a screwdriver, remove the top cover screw(s). 2. Loosen the two captive thumb screws located on the back edge of the system cover. 3.
  • Page 18 Replacing an Ethernet card 2. Remove the fastener screw that secures the card to the riser bracket. 3. Slide the card out of the riser bracket. Example: MediaDirector Component Replacement Guide...
  • Page 19 Chapter 2: MediaDirector 2252B/2251B component replacement 4. Insert the replacement card in the same PCI slot from you which you removed the failed card, ensuring that the edge connector is fully seated inside the PCI slot on the riser bracket. Warning: Each PCI add-in card is designed to work in a specific PCI slot.
  • Page 20 Replacing an Ethernet card 6. Install PCI Riser 1 assembly as follows: a. Grasp the riser assembly with both hands and lower the front end of the riser assembly first, aligning the riser edge connector with the corresponding riser slot on the server board. b.

  • Page 21: Replacing The Ethernet Card In Pci Riser 2

    Chapter 2: MediaDirector 2252B/2251B component replacement c. Press down on the riser assembly bracket and faceplate until firmly seated. CAUTION: Do not rock the riser assembly into place. Doing so may damage the contact pins within the riser slot. Replacing the Ethernet card in PCI Riser 2 When installing the riser assembly, be careful not to rock the riser assembly into place on the server board.
  • Page 22 Replacing an Ethernet card 2. Remove the fastener screw that secures the card to the riser bracket. 3. Slide the card out of the riser bracket. Example: MediaDirector Component Replacement Guide...
  • Page 23 Chapter 2: MediaDirector 2252B/2251B component replacement 4. Insert the replacement card in the same PCI slot from you which you removed the failed card, ensuring that the edge connector is fully seated inside the PCI slot on the riser bracket. Warning: Each PCI add-in card is designed to work in a specific PCI slot.
  • Page 24 Replacing an Ethernet card 6. Install PCI Riser 2-3 assembly as follows: a. Grasping the riser assembly with both hands, lower the back end of the riser assembly first, clearing the LTC connector from the rear panel as you position the riser assembly over the riser slot.

  • Page 25: Replacing The Ethernet Card In Pci Riser 3

    Chapter 2: MediaDirector 2252B/2251B component replacement c. Press gently on the back of the riser assembly first, then the front, until both edge connectors are firmly seated in their riser slots. IMPORTANT: If the edge connectors are not aligned properly, lift up the assembly and attempt to install it again.
  • Page 26 Replacing an Ethernet card Example: 2. Remove the fastener screw that secures the card to the riser bracket. 3. Slide the card out of the riser bracket. Example: MediaDirector Component Replacement Guide...
  • Page 27 Chapter 2: MediaDirector 2252B/2251B component replacement 4. Insert the replacement card in the same PCI slot from you which you removed the failed card, ensuring that the edge connector is fully seated inside the PCI slot on the riser bracket. Warning: Each PCI add-in card is designed to work in a specific PCI slot.
  • Page 28 Replacing an Ethernet card a. Grasping the riser assembly with both hands, lower the back end of the riser assembly first, clearing the LTC connector from the rear panel as you position the riser assembly over the riser slot. b. Align the front end of the edge connector on PCI Riser 2 with the corresponding riser slot on the server board.

  • Page 29: Installing The System Cover

    Replacing a SAS card The serial-attached SCSI (SAS) card is installed in PCI riser assembly 2-3. In the event of a failure, replacement cards are available from Harmonic. DANGER: Observe all conventional ESD precautions when handling Spectrum devices and components.

  • Page 30: Removing The System Cover

    A non-skid surface may be needed to prevent the server system from sliding on your work surface. Before you begin Unpack the replacement component and visually inspect for any damage. If it is damaged, call Harmonic Technical Support and do not continue with this procedure.
  • Page 31 Chapter 2: MediaDirector 2252B/2251B component replacement a. Disconnect the internal cable from the front of the LTC card. b. Grasp PCI Riser 2-3 assembly with both hands and pull the riser assembly out of the riser slot, being careful to clear the LTC connector away from the rear panel before lifting up. Example: 2.
  • Page 32 Replacing a SAS card 4. Insert the replacement card in the same PCI slot from you which you removed the failed card, ensuring that the edge connector is fully seated inside the PCI slot on the riser bracket. Warning: Each PCI add-in card is designed to work in a specific PCI slot. Installing the replacement card in a different PCI slot is not supported.
  • Page 33 Chapter 2: MediaDirector 2252B/2251B component replacement 6. Install PCI Riser 2-3 assembly as follows: a. Grasping the riser assembly with both hands, lower the back end of the riser assembly first, clearing the LTC connector from the rear panel as you position the riser assembly over the riser slot.

  • Page 34: Installing The System Cover

    Replacing a SAS card c. Press gently on the back of the riser assembly first, then the front, until both edge connectors are firmly seated in their riser slots. IMPORTANT: If the edge connectors are not aligned properly, lift up the assembly and attempt to install it again.

  • Page 35: Replacing An Optical 10Gbe I/O Module

    Chapter 2: MediaDirector 2252B/2251B component replacement What to do next Follow instructions in the Spectrum System Installation Guide for reconnecting the MediaDirector to your Spectrum system and powering on the device. Replacing an optical 10GbE I/O module Follow this procedure to replace the dual-port optical 10 GbE I/O module while keeping the existing SFP transceivers.

  • Page 36: Removing The System Cover

    A non-skid surface may be needed to prevent the server system from sliding on your work surface. Before you begin Unpack the replacement component and visually inspect for any damage. If it is damaged, call Harmonic Technical Support and do not continue with this procedure.

  • Page 37: Replacing The Optical 10Gbe I/O Module

    Chapter 2: MediaDirector 2252B/2251B component replacement Replacing the optical 10GbE I/O module You must remove PCI Riser 1 assembly before you can remove the I/O module, which lies on the bottom of the server board. 1. Remove PCI Riser 1 assembly as follows: a.

  • Page 38: Installing The System Cover

    Replacing an optical 10GbE I/O module d. Secure the module to the chassis using the three screws. 4. Install PCI Riser 1 assembly as follows: a. Grasp the riser assembly with both hands and lower the front end of the riser assembly first, aligning the riser edge connector with the corresponding riser slot on the server board.

  • Page 39: Installing The Sfp Transceiver

    You will hear an audible click when the cable is secure. Replacing an SFP transceiver Use only Harmonic-supplied optical SFP transceivers in the dual-port optical 10 GbE IOM in the MediaDirector. DANGER: Observe all conventional ESD precautions when handling Spectrum devices and components.

  • Page 40: Installing The Sfp Transceiver

    Replacing an SFP transceiver Figure 2-3: Optical SFP transceiver Before you begin Unpack the replacement component and visually inspect for damage. If the part is damaged, do not continue with this procedure. 1. Remove the fiber optic cable by depressing the latch underneath the connector and pulling the cable out.

  • Page 41: Replacing A Power Supply Unit

    NOTE: In systems with dual redundant power supplies, both power supplies must be of the same type and have the same maximum output power. Unpack the replacement component and visually inspect for any damage. If it is damaged, call Harmonic Technical Support for assistance and do not continue with this procedure.

  • Page 42: Replacing The Boot Drive

    If you wish to install a Harmonic-supplied drive model that is not supported by your current version of Spectrum firmware, you may need to install a "DDC" configuration file to your video server, which enables you to install and use the new drive. For details, see "Installing a DDC file" in the Harmonic SystemManager User Guide.

  • Page 43: Recording Your Mediadirector Settings

    CAUTION: The MediaDirector must be powered down during this procedure. Before you begin Unpack the replacement component and visually inspect for any damage. If it is damaged, call Harmonic Technical Support for assistance and do not continue with this procedure.
  • Page 44 Replacing the boot drive 3. Press the green release button on the replacement drive carrier to open the lever. 4. Insert the drive carrier into the bay, sliding the drive until it contacts the backplane. Example: MediaDirector Component Replacement Guide...
  • Page 45 Chapter 2: MediaDirector 2252B/2251B component replacement 5. Close the drive carrier release handle to lock the drive into place. 6. Insert the USB device with the operating system into a USB port on the rear panel. IMPORTANT: Contact Technical Support for assistance with the following step. 7.

  • Page 46: Starting The File System

    Replacing the boot drive NOTE: All devices in a Spectrum system should be running the same firmware version. 13. If necessary, upgrade firmware on the MediaDirector to match that of the rest of your system, and then reboot the MediaDirector. Follow instructions in the Spectrum System Installation Guide. Starting the file system Use this procedure to start an existing File System that has been previously initialized.

  • Page 47: Configuring The Mediadirector

    Filetypes.conf File” in the Harmonic SystemManager User Guide. 6. If you had previously configured audio profile groups, configure new audio profile groups to match your original settings. For instructions, refer to "Creating an audio profile group" in the Harmonic SystemManager User Guide.

  • Page 48: Chapter 3: Mediadirector 2252/2251 Component Replacement

    2. Pull the bezel straight away from the chassis. Installing the bezel Align the bezel in front of the chassis so that the Harmonic logo appears on the top left corner. 1. Keeping the corners aligned, press the bezel straight onto the chassis.
  • Page 49 Chapter 3: MediaDirector 2252/2251 component replacement service. To take full advantage of the redundant supplies, Harmonic recommends that you use separate, isolated power sources for each AC input. DANGER: Observe all conventional ESD precautions when handling Spectrum devices and components.

  • Page 50: Chapter 4: Mediadirector Chassis Replacement

    IMPORTANT: If you need to replace a Spectrum video server that is configured for Polaris Play: Playlist Control, contact Harmonic Technical Support for assistance with saving all necessary settings so they can be moved to the replacement video server. Failure to save...

  • Page 51: Replacing The Chassis

    Configure DDC File: If you have installed a DDC configuration file, you will need to reinstall the same file when configuring settings on the replacement MediaDirector. Refer to "Installing a DDC file" in the Harmonic SystemManager User Guide for information on viewing your DDC file configuration.

  • Page 52: Powering Down A Spectrum Video Server

    NOTE: Do not re-connect the SAS cables into different slots on the new MediaDirector. This will cause the system to be unstable and could cause the File System to become unusable. (A diagram provided by Harmonic should show the proper connections).

  • Page 53: Starting The File System

    Chapter 4: MediaDirector chassis replacement Starting the file system Use this procedure to start an existing File System that has been previously initialized. The procedure is typically used after performing maintenance on the File System, or when starting a File System in configurations with more than one MediaDirector.

  • Page 54: Moving Players From One Spectrum Server To Another

    The selected players will disappear from the list. 7. Click Done to complete the move. 8. Harmonic recommends you verify that the players are usable by recording or playing material using those players on their new Spectrum server. Removing a MediaDirector from SystemManager Remove a device that is no longer part of your Spectrum system.

  • Page 55: Configuring The Mediadirector

    Filetypes.conf File” in the Harmonic SystemManager User Guide. 6. If you had previously configured audio profile groups, configure new audio profile groups to match your original settings. For instructions, refer to "Creating an audio profile group" in the Harmonic SystemManager User Guide.

  • Page 56: Verifying Functionality

    Verifying functionality Verifying functionality Harmonic recommends that you verify functionality of the replacement equipment in your Spectrum system before using it on air. MediaDirector Component Replacement Guide...

  • Page 57: Appendix A: Harmonic Technical Assistance Center Contact Information

    Appendix A Harmonic Technical Assistance Center contact information A list of phone numbers, e-mail addresses, and important links for the Harmonic Technical Assistance Center (TAC). Table A-1: Technical Assistance Center phone numbers and email addresses Region Telephone Technical Support Email Americas 888.673.4896...

  • Page 58: Harmonic Corporate Contact Information

    Harmonic corporate contact information Harmonic corporate contact information Phone numbers and addresses for the corporate office. Harmonic corporate address 4300 North First Street San Jose, CA 95134 U.S.A. Harmonic corporate telephone numbers Tel. 1.800.788.1330 (from the U.S. and Canada) Tel. +1.408.542.2500 (outside the U.S. and Canada) Fax.+1.408.542.2511...

  • Page 59: Appendix B: Safety And Regulatory Compliance Information

    Legal disclaimer: Information in this document is provided in connection with Harmonic products. Unless otherwise agreed in writing Harmonic products are not designed nor intended for any application in which the failure of the product could cause personal injury or death.

  • Page 60: Safety Symbols & Safety, Warning & Caution Instructions

    To avoid personal injury or property damage, before you begin installing or replacing the product, read, observe, and adhere to all the following safety instructions and information. Harmonic products and/or product packaging may be marked with the safety symbols used throughout this document, when it is necessary to alert operators, users, and service providers to pertinent safety instructions in the manuals.
  • Page 61 Appendix B: Safety and regulatory compliance information Mark Notes Chassis warning • Before connecting or disconnecting ground or power wires to the chassis, ensure that power is removed from the DC circuit. • To prevent personal injury or damage to the chassis, lift the unit only by using handles that are an integral part of the chassis, or by holding the chassis underneath its lower edge.

  • Page 62: Symboles De Sécurité De Sécurité, D'avertissement Et Attention Instructions

    Risk of explosion if battery is replaced incorrectly or with an incorrect type. • Dispose of used batteries according to the manufacturer's instructions. • There are no user-serviceable batteries inside Harmonic products. Refer to Harmonic qualified personnel only to service the replaceable batteries. Caution Symboles de sécurité de sécurité, d'avertissement et Attention Instructions Comprendre la signification des différents symboles de sécurité...
  • Page 63 Appendix B: Safety and regulatory compliance information de sécurité utilisés dans le présent document, lorsque cela est nécessaire pour alerter les opérateurs, les utilisateurs et les fournisseurs de services de consignes de sécurité pertinentes dans les manuels. Mark Notes Installation ou remplacement de l'unité de produit avertissement •...
  • Page 64 Symboles de sécurité de sécurité, d'avertissement et Attention Instructions Mark Notes Choc électrique avertissement • Il est possible que cette unité soit munie de plusieurs cordons d'alimentation. Pour éviter les risques d'électrocution, débrancher les deux cordons d'alimentation avant de réparer l'unité. •...

  • Page 65: Sicherheit Symbole Und Sicherheit, Achtung & Vorsicht Anleitung

    • Mettre au rebut les batteries usagees conformement aux instructions du fabricant. • Les batteries des produits Harmonic ne peuvent pas être réparées ni entretenues par l'utilisateur. Ne confier l'entretien des batteries remplaçables Attention qu'à du personnel compétent de Harmonic.
  • Page 66 Sicherheit Symbole und Sicherheit, Achtung & Vorsicht Anleitung in diesem Dokument verwendet werden, markiert, wenn es notwendig ist für die Betreiber, Anwender und Dienstleister, um relevante Sicherheitsanweisungen in den Handbüchern zu alarmieren. Mark Notes Installation oder den Austausch des Produkts Einheit Warnung •...
  • Page 67 Appendix B: Safety and regulatory compliance information Mark Notes Chassis Warnung • Gleichstrom-Unterbrechung Bevor Sie Erdungs- oder Stromkabel an das Chassis anschließen oder von ihm abtrennen, ist sicherzustellen, daß der Gleichstrom-Stromkreis unterbrochen ist. • Um Verletzungen und Beschädigung des Chassis zu vermeiden, sollten Sie das Chassis nicht an den Henkeln auf den Elementen (wie z.B.
  • Page 68 Sicherheit Symbole und Sicherheit, Achtung & Vorsicht Anleitung Mark Notes Elektroschock-Warnung • Diese Einheit hat möglicherweise mehr als ein Netzkabel. Zur Verringerung der Stromschlaggefahr trennen Sie beide Netzgerätekabel ab, bevor Sie die Einheit warten. • Vor der Arbeit an einem Chassis für Arbeiten in der Nähe Stromversorgung, ziehen Sie das Netzkabel mit Netzeinheiten.
  • Page 69 Warnung • Bei Einsetzen einer falschen Batterie besteht Explosionsgefahr • Entsorgen Sie die benutzten Batterien nach den Anweisungen des Herstellers. • Es gibt keine zu wartenden Akkus im Harmonic Produkte. Siehe Harmonic qualifiziertes Personal, um die austauschbare Batterien Service Vorsich...

  • Page 70: Site Preparation Instructions

    Do not move or ship equipment unless it is correctly packed in its original wrapping and shipping containers. ◦ Only allow Harmonic trained personnel to undertake equipment service and maintenance. Do not permit unqualified personnel to operate the unit. ◦...

  • Page 71: Product End-Of-Life Disassembly Instructions

    Review guidance on responsible product disposal and recycling of a products. For disassembly instructions, please call the technical support in order to remove components requiring selective treatment, as defined by the EU WEEE Directive (2012/19/EU). See Harmonic Technical Assistance Center contact information on page 54.

  • Page 72: Safety Rules (English)

    Le personnel du recycleur doit avoir de l'expérience des outils de démontage de l'appareil. Les produits Harmonic ne doivent pas être démontés par du personnel non qualifié. Une mauvaise connaissance des outils peut causer des dommages et des blessures.

  • Page 73: Electromagnetic Compatibility Notices - Class A

    FCC radio frequency emission limits. Modifications to this equipment not expressly approved by Harmonic may void the authority granted to the user by the FCC to operate this equipment and you may be required to correct any interference to radio or television communications at your own expense.
  • Page 74 Electromagnetic compatibility notices – Class A English translation of the notice above: This is a Class A Information Product, when used in residential environment, it may cause radio frequency interference, under such circumstances, the user may be requested to take appropriate counter measures. 6.

  • Page 75: Product Regulatory Compliance Markings

    Appendix B: Safety and regulatory compliance information Product regulatory compliance markings Understand the meaning of different product regulatory compliance markings. Country/ Testing Certification Regulatory Product marks region standard/ type mark name specification USA/ Safety NRTL EN 60950- Canada (National 1:2006 Recognized +A11:2009 Test...
  • Page 76 Product regulatory compliance markings Country/ Testing Certification Regulatory Product marks region standard/ type mark name specification Mexico NOM-019- Safety SCFI-1998 Taiwan Safety and BSMI Certification 14336-1:2010 (RPC) Number 13438:2006; & Class A Class A Warning Japan VCCI VCCI V-3/2013.04; CISPR 22:2008, Class Australia AS/NZS...

  • Page 77: Product Environmental Compliance

    Restricted substance statement Harmonic products contain less than the permitted limits for the six restricted substances except where exemptions published in the RoHS2 Directive are applicable. This statement is based on vendor-supplied analysis or material certifications, and/or lab test results of the component raw materials used in the manufacture of Harmonic products.

  • Page 78: Eu Reach

    European Union regulation on chemicals and their safe use which came into force in June, 2007. Harmonic supports the basic aim of REACH in improving the protection of human health and environment through the better and earlier identification of intrinsic properties of chemical substances. Harmonic products are considered “articles”...

  • Page 79: Other Rohs And Reach Type Regulations

    SJ/T11363 2006 standard. Other RoHS and REACH type regulations Harmonic will comply with RoHS and REACH type regulations evolving in other countries, if they become relevant to our products or in markets where we sell our products.

  • Page 80: Battery Directive

    In order to assist EU member states to preserve, protect and improve the quality of the environment, protect human health and utilize natural resources prudently and rationally, Harmonic strives to recycle in compliance with the WEEE Directive any of its products that cannot be re-used.

  • Page 81: Compliance With Country Specific Environmental, Safety And Emc Standards

    Appendix B: Safety and regulatory compliance information Harmonic will pay for the cost of shipping and will provide a Certificate of Recycling or a Certificate of Destruction upon request. For more information on collection, reuse and recycling or to initiate the WEEE take-back process, please complete the form at http://www.harmonicinc.com/webform/weee-...
  • Page 82 Copyright © 2016 Harmonic Inc. All rights reserved.

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