Petcube Bites 2 Manual
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Petcube Bites 2 Manual

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M E E T Y O U R
Petcube Bites 2
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Summary of Contents for Petcube Bites 2

  • Page 1 M E E T Y O U R Petcube Bites 2...
  • Page 2 • Wi-Fi 802.11b/g/n, 2.4-5GHz, password protected • Bluetooth Low Energy (BLE) • iOS 10.3.3 + and higher or Android 7.1.2 and higher • Min 1 Mbps Upload speed on the Petcube (recommended 2Mbps) • Min 1 Mbps Download speed on the mobile device (recommended 2Mbps)
  • Page 3 • Don’t drop, hit, shake, or tumble your Petcube camera • Don’t stain, scratch, or otherwise damage the front panel • Treats dispensed by Petcube Bites should not replace your pet’s normal meals • Petcube Bites should not be used to dispense medication to your pet •...
  • Page 4 Y O U R P E T T O P E T C U B E B I T E S 2 Some pets may need an adjustment period to get used to Petcube Bites 2. Follow these simple steps to successfully introduce Bites 2 to your pet: •...
  • Page 5 G E T T I N G S T A R T E D 1. Setting up your Petcube camera on iOS device Step 1. To set up your Petcube, download Petcube application (fig 4.1.1) to your iOS device. The Petcube app requires iOS 10.3.3 or greater and can...
  • Page 6 Please wait until it connects and the light on the front turns white (fig 4.1.10). Fig. 4.1.7 Fig. 4.1.8 Step 9. Once the LED light on your Petcube changes to solid white, you are ready to play with your Petcube (fig 4.1.11).
  • Page 7 The firmware update will be downloaded to your camera within 24 hours. When the LED light on the Petcube will start blinking green rapidly (fig 4.1.14), do not disconnect your device. The installation only takes 5 minutes.
  • Page 8 2. Setting up your Petcube camera on Android device Step 1. To set up your Petcube, download the Petcube app to your Android device (fig 4.2.1). The Petcube app requires Android 7.1.2 or greater and can be downloaded in the Google Play Store or at the link below: www.petcu.be/android-app-download...
  • Page 9 Please wait until it connects and the light on the front turns white (fig 4.2.15). Fig. 4.2.5 Fig. 4.2.6 Step 9. Once the LED light on your Petcube changes to solid white, you are ready to play with your Petcube (fig 4.2.16).
  • Page 10 (fig 4.2.15). The firmware update will be downloaded to your camera within 24 hours. When the LED light on the Petcube will start blinking green rapidly (fig 4.2.17), do not disconnect your device. The installation only takes 5 minutes.
  • Page 11 Fig. 4.2.16 Fig. 4.2.13 Fig. 4.2.14 Fig. 4.2.15 Fig. 4.2.17 Fig. 4.2.18...
  • Page 12 3. Setting up Alexa Once you’ve successfully paired the Petcube with your phone, you will be able to start using Alexa on your camera. To install Alexa, press Amazon Alexa button below the Play icon in the center Fig. 4.3.1 (fig 4.3.1) and tap ‘Get started’...
  • Page 13 Fig. 4.3.7 Fig. 4.3.8 Fig. 4.3.5 Fig. 4.3.6 Fig. 4.3.9 Fig. 4.3.10...
  • Page 14 4. Select the correct treat size insert Your Petcube Bites 2 camera now comes with three different inserts to accommodate different treat sizes: Small, Medium and Large. • Use Small insert with treats under 12mm or 0.47in of size • Use Medium insert with treats between 12-16mm or 0.47-0.63in of size •...
  • Page 15 5. Playing with your Petcube If you successfully registered your Petcube and the LED light on it glows white, go to the camera profile in your iOS app or to the ‘Home’ tab in your Android app and press the ‘Play’ icon at the top.
  • Page 16 To exit the live stream in iOS app, first exit the landscape mode first by pressing the 2 arrows icon in the upper left corner (fig 4.5.6). To return back to the Petcube feed, tap the camera video while Fig. 4.5.4 in portrait mode and press the ‘back’...
  • Page 17 Fig. 4.5.6 Fig. 4.5.7 Fig. 4.5.8 Fig. 4.5.9...
  • Page 18 If you want to place Petcube Bites on a table or shelf, we recommend you set it up at least 3 feet above the floor. Petcube Bites has a non-slip rubber bottom, which provides a secure grip on flat surfaces.
  • Page 19 10. Using Zoom feature Petcube app now comes with the 4x digital zoom feature. Just connect to your Petcube in the app, pinch-to-zoom in the image during the game, and pan around to see the whole scene.
  • Page 20 When the sensor detects a low level of ambient light, your Petcube camera will automatically activate the Night Vision mode. Petcube app also allows you to turn Fig. 4.11.1 night vision on and off during a live stream: 1. While in the live stream, tap the ‘Settings’...
  • Page 21 12. Using Push-To-Talk or Two-way Audio Petcube comes with 2 ways of audio interaction: default simultaneous 2-way audio and optional ‘push-to-talk’ feature that works much like a walkie- talkie. To start talking and listening, first, make sure the sound is activated in Settings at the top right, then simply Fig.
  • Page 22 (fig 4.13.3) 6. Adjust the volume level under ‘Camera Sound’ (fig 4.13.4) Keep in mind that in order to be able to change the settings on your Petcube, it needs to be in online standby mode (steady white light). Fig. 4.13.3...
  • Page 23 14. Sound alert at the start of a call To attract your pet’s attention and be aware of when someone connects to your Petcube in accordance with your sharing settings, at the start of every call your Petcube will play a sound alert.
  • Page 24 15. Connecting to Petcube at the app launch / skip social feed Some camera owners find it more convenient if they can connect to their camera immediately upon the app start or at least skip the social feed, enter camera profile and Petcube Care timeline once they launch the app.
  • Page 25 16. Sharing access to your Petcube Bites 2 By default, only you can access your Petcube video stream, but you can share access to your Petcube with your family, friends and anyone who installs the Petcube app on their smartphone.
  • Page 26 With regular sharing settings, you can share access to your Petcube with your family, friends and the whole Petcube community. Family members (fig 4.16.8) will have almost full control of your camera, being able to connect to your Petcube anytime, change camera and sharing settings and access recorded videos on Petcube Care timeline.
  • Page 27 ‘Delete’ or ‘Unfriend’ (fig 4.16.10 and 4.16.12) Fig. 4.16.9 Fig. 4.16.10 You can also share your Petcube with any Petcube app user by choosing the ‘Public’ sharing option (fig 4.16.13) where you can configure access to treats, sound controls and schedule sharing time according to your needs (fig 4.16.14).
  • Page 28 17. Using motion and sound detection If you are not using Petcube Care cloud-based video storage service, the Petcube app can send push notifications to your smartphone whenever motion or sound is detected on your Petcube. To enable push notifications: 1.
  • Page 29 18. Using Auto Treat Scheduling With Petcube Bites users not only can give their pet a treat on demand during the live stream but also set up an auto treats schedule to cheer up their pet even if they are not there.
  • Page 30 20. Registering Petcube to a different account Be aware that a Petcube can only be registered to one user. You cannot register it under multiple accounts, but you can share access to it with other users using various sharing options.
  • Page 31 4. Confirm by choosing ‘Delete’ Fig. 4.21.1 22. Resetting user account password If you forgot your password: 1. Open the Petcube app on your mobile device 1. Tap ‘Log In’ at the bottom of the screen (fig 4.22.1) 2. Tap ‘Forgot password’...
  • Page 32 (fig 4.23.2) 4. Hit ‘Edit profile” (fig 4.23.3) and tap the values you want to change Fig. 4.23.1 To change your Petcube camera name or change the camera background: Fig. 4.23.2 1. Open camera profile (fig 4.23.5) 2.
  • Page 33 3. Hit the arrow next to your Petcube name (fig 4.23.7) and status and change the necessary values Fig. 4.23.3 Fig. 4.23.4 Fig. 4.23.5 Fig. 4.23.6...
  • Page 34 24. Moving your Petcube to a different location or changing Wi-Fi settings As long as the Petcube is within range of your wireless network, you can reposition it according to your needs. However, if you’re trying to use it in a different Wi-Fi environment...
  • Page 35 25. Turning your Petcube off remotely / Disable sharing Currently, there is no option to turn off the camera remotely from the Petcube app. But if you’re sharing access to your Petcube, you can easily disable it in the ‘Settings’ menu.
  • Page 36 To stop public sharing, switch off the ‘Shared with public’ option (fig 4.25.8). To disable the temporary sharing (iOS only), go to camera profile, tap ‘Sharing’ in the center-right (fig 4.24.9) and select ‘Stop Sharing’ in the dialog Fig. 4.25.6 menu (fig 4.25.10).
  • Page 37 Amazon’s Echo and Echo Dot devices and is now available in a range of many other smart home gadgets. New generation Petcube devices Petcube Play 2 and Petcube Bites 2 feature Amazon Alexa built-in while only Alexa skill can be installed on previous generation cameras such as Petcube Bites, Petcube Play and Petcube Camera (don’t come with Alexa built-in).
  • Page 38 Fig. 5.2.3 Fig. 5.2.4 Fig. 5.2.5 Fig. 5.2.6 3. How to disable listening on Amazon Alexa To turn the listening sound off, tap ‘Alexa Mic On’ below the Play icon in the center (fig 5.3.1) and move the slider to ‘Mic Off’ position (fig 5.3.2).
  • Page 39 4. How to disable listening on Amazon Alexa To turn the listening sound off, tap ‘Alexa Mic On’ below the Play icon in the center (fig 5.3.1) and move the slider to ‘Mic Off’ position (fig 5.3.2). Fig. 5.4.1 Fig. 5.4.2 Fig.
  • Page 40 1. Sign into your Amazon Alexa account using Alexa app on your phone (fig 5.5.1) 2. Search for and download the Petcube Skill for Alexa (fig 5.5.2 and 5.5.3) 3. Link your Petcube account using your Petcube username through your Alexa App or Amazon account (fig 5.5.4)
  • Page 41 Note: After You say an Alexa Skill phrase (above), Alexa will respond with a phrase like “Here you go!, Yummy!, etc.” Note that using the Petcube Skill for Amazon Alexa is completely optional and your Petcube cameras will work without Alexa via the Petcube app.
  • Page 42 P E T C U B E C A R E ™ 1. What is Petcube Care Petcube Care is an optional subscription service that adds features to a Petcube camera and gives owners additional peace of mind when it comes to their pets and their property.
  • Page 43 ‘Home’ page in the Petcube app on both iOS and Android devices. If you are not a Petcube camera owner yet but wish to buy one, you will also be able to subscribe to Petcube Care when you make your purchase.
  • Page 44 If you purchase a Petcube Care subscription at the same time as you buy a camera, your subscription will start automatically when you activate the camera. If you do not wish to use the free trial of Petcube Care, you can choose to skip it after you have activated your Petcube camera.
  • Page 45 ‘Play’ icon if you use iOS, move the slider to ‘Sleep’ or ‘Awake’ mode. – Use Awake mode when you are not around and want Petcube Care to be active. You will get noise & motion notifications. These moments will be stored on your timeline.
  • Page 46 If you would like to deactivate this feature, review these instructions in the article ‘How to Turn Off Petcube Care Video History’. If your Petcube Care is currently set to Sleep mode, you will need to change it to Awake mode in order for videos to be recorded to your timeline.
  • Page 47 1. Go to petcube.com 2. Sign in with your Petcube account or go to the Petcube Care product page and select the most suitable subscription option for you. You will also be able to upgrade your subscription for each additional camera from the Petcube app by going to the ‘Home’...
  • Page 48 5. Click on the current subscription at the top 6. Hit Cancel subscription at the very bottom of the page. Alternatively, you can go to petcube.com, select the Home icon in the upper right corner, go to Petcube Care tab, select your subscription and hit Cancel Subscription.
  • Page 49 Petcube Care page. 4. Can I choose which smart alerts I receive? Yes! Smart alerts are triggered by four new types of events that your Petcube camera can recognize: • Dogs barking • Cats meowing • Pets in view of the camera...
  • Page 50 If you don’t have a Petcube camera yet: 1. Get a Petcube pet camera! :) 2. Download the Petcube App for your phone or tablet from the App Store or Google Play Store 3. Sign up for 10-day video history subscription to Petcube Care 4.
  • Page 51 T R O U B L E S H O O T I N G 1. LED light doesn’t light up If the LED light on your Petcube camera is off while the camera is plugged into the power source, try unplugging it and plugging it back in. Make sure that you are using the original power adapter that came with your Petcube and that the power cord is undamaged.
  • Page 52 In case the light on the device doesn’t start blinking and remains a solid color, follow the steps below: 1. Power up your Petcube device and wait at least 2 minutes for the camera to boot. Keep in mind that the light on the camera may not start blinking.
  • Page 53 Fig. 8.4.1 Fig. 8.4.2 To reset the Wi-Fi password: 1. Open the Petcube app 2. Go to the camera profile, tap the ‘Settings’ wheel in the upper right corner if you use Android or tap the ‘Play’ icon if you use iOS (fig 8.4.1)
  • Page 54 5. Find a reset pin that came with your device, find the small hole above the USB port on the left side of the Petcube Bites, insert the reset pin into it, hold it down for 3 seconds until the light changes to pulsing green and follow the steps on your screen If that doesn’t help, below are a few other possible reasons this could be happening:...
  • Page 55 ‘Home’ tab, then select ‘Settings’ and choose ‘Disconnect Camera’ 2. Power up your Petcube, wait 1 minute until it starts up, find a reset pin that came with your device, find a small hole at the bottom of your Petcube Play, insert the reset pin into it, hold it down for 8 seconds until the Petcube plays a sound and release it.
  • Page 56 If it doesn’t start blinking, find a reset pin that came with your Petcube, find a small hole on the bottom of your Petcube Play, insert the reset pin into it and hold it down for 3 seconds until it changes to green.
  • Page 57 10-15 seconds until it takes you to the next step (make sure you don’t move your finger while you’re holding it down) 5. Now, slide left to step 2 in the Petcube app and make sure the light on the camera blinking green 6.
  • Page 58 If your Wi-Fi network isn’t hidden but it still doesn’t show up in the list of options, turn your Petcube off and back on, wait up to 1 minute until it boots up and starts blinking and start the setup process over again.
  • Page 59 14. Treat got stuck in the camera If a treat gets jammed in the container, you’ll get a notification via the Petcube app. You can dislodge the treat by removing it or shaking the container to empty it. If a treat gets stuck in the flinging mechanism, use the door on the bottom of the device to remove it.
  • Page 60 If you cannot connect to your Petcube from your mobile phone, try the following: – Make sure that the LED light on the front of your Petcube is steady white. If the LED light on the front of your Petcube isn’t steady white, see ‘LED light notifications’...
  • Page 61 Example 1 shows no electronic or radio devices and no bearing walls between two rooms so the signal in the other room is very good. Fig. 8.17.1 Example 2 shows a bearing wall between two rooms which causes poor Wi-Fi signal in the other room.
  • Page 62 Fig. 8.17.3 18. Petcube is Disconnected in the app If your Petcube camera status shows as ‘Disconnected’ in the Petcube app, it usually means that your phone is not connected to the Internet at the moment or the network you are connected to has certain restrictions. Try to switch to any other Wi-Fi network or connect to your camera using cellular data (LTE, 3G).
  • Page 63 5. Power up your Petcube, wait 1 minute until it starts up 6. Find a reset pin that came with your Petcube, find a small hole below the USB port on the left side of the Petcube Bites, insert the reset pin into it, hold it down for 8 seconds until the Petcube plays a sound and release it.
  • Page 64 If your router uses MAC filtering, you need to temporarily disable it to find the MAC address of your own Petcube. This can be viewed in the list of connected devices in your router settings. Once you have its MAC address, you can safely add your Petcube as an exception and turn filtering back on.
  • Page 65 Fig. 9.1 Fig. 9.2 Steady Green Pulsing Green If you just powered your Petcube up, Setup mode it will show this color while it boots up for up to 30 seconds. If it’s steady yellow during the setup, it usually takes up to a minute to complete the registration.
  • Page 66 Fig. 9.5 Fig. 9.6 Steady Blue Pulsing Yellow Play mode. Be aware, mind your Your Petcube cannot connect to your privacy! Petcube Camera is streaming Wi-Fi network because of an incorrect live video at the moment. password. To change your Wi-Fi password: 1.
  • Page 67 MAC address filtering or other security settings. Fig. 9.9 Fig. 9.10 Fast Pulsing Green Steady Red Your Petcube is downloading Alexa mic on your Petcube is muted. the most current software update, which usually takes about 5 minutes.

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