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WARRANTY
Vitality 4 Life are the warranty providers for Byron Bay Pilates Co. products. To
activate your warranty, please register online at warranty.vitality4life.com. Do not
return to place of purchase other than Vitality 4 Life.Vitality 4 Life warrant this
Byron Bay Pilates Co. Pilates Reformer with Half Trapeze to be free from defects in
materials and workmanship for a Lifetime on Wood and Three Years on Parts while
in normal domestic use / One Year on Parts in commercial use, from the original
date of purchase.
Please follow these instructions to receive faster service:
1. Note the product model and the serial number (if applicable).
2. Contact Vitality 4 Life.
3. If the product, or one of its parts, qualifies for replacement or service within the
30 day period after date of purchase, Vitality 4 Life will arrange the shipping at no
cost to you. Vitality 4 Life may ship the replacement or contact you with further
information regarding repair of the product.
4. Typical turnaround times to address warranty claims can be between 10-14
business days, plus shipping, depending on location and type of damage or
warranty claim.
Terms of Product Warranty coverage
Vitality 4 Life provides the Product Warranty coverage as further described below
and limited to the terms and conditions hereof:
1. If the Pilates Reformer with Half Trapeze exhibits a defect while in normal
domestic use,within the warranty period; we will, at our option, either repair or
replace the machine or defective part free of charge. The product must be
delivered by insured mail, in proper packaging to your service centre as indicated
on the back of the manual as a condition to any warranty service obligation.
2. To activate your warranty, you can register online or send all the details by
email to: warranty@vitality4life.com.
3. In the event that the warranty period for a product has expired, or if a product
does not qualify for warranty service, repair or replacement, consumers may still
buy replacement parts or have products repaired by one of Vitality 4 Life's Service
Centre. Please contact Vitality 4 Life for further information.
4. Do not send the product back to the service centre without return authorization
form.
5. In no event shall our liability exceed the retail value of the product. We make no
warranty with respect to parts, from a source other than Vitality 4 Life.
6. In the event that warranty parts or products are provided, the customer must
cover the related shipping costs to receive goods.
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