IVR Menu P.17-18 ……..………………………………………………………… Trunk Management P.19-20 …………………..………………………………………………………… Voice Logs P. 21 ………………………..…………………………………………………… VoIP Users P. 22-25 ………...…………………………………………… On Demand Recordings (Admin) P. 26 …………………………………………………………… Voice Mail Management P. 27-28 Appendix A – Platon Dial Plan Command List ……………..…………………………… P. 29-32...
Revision History Date Version Description 2 Mar 2016 Initial Version 17 Mar 2017 Corrected typo errors in some pages 15 Jun 2017 Added Revision History...
Login Screen 1) Type in Username and Password (Case sensitive) 2) Press “Login” button to Login\ ** System will lock the user account if user input a wrong password for more than 3 times, please use “User Management” module to unlock the user.
Backup and Restore System create backup for sytem configurations and database data, users may also create backup or restore data through this module. Create Backup / Restore from backup 1) Backup: Click on “Backup Now” located at top part of backup list table Restore: Click on “Restore”...
License License module shows the license installed on the system Users License : License for connecting IP Phone (including desk phone, soft phone, mobile apps..etc.) Each device requires one individual extension, each extension requires one individual license. ACD Module : License for ACD (Automatic Call Distribution) module, features including: ...
System Information System information module displays the most current system status and information such as Uptime, Memory usage and Internal Storage usage.
User Management User Management module manages users for logging into the Platon® Web Interface. Create/Add User 1) Press the “Add User” link located at top part of the user list table 2) Input User’s information including Name, Username, Password and select user’s permission (Hold “Ctrl”...
Account Codes To protect from IDD abuse, Account Code can be setup for each user, system will prompt for account code when user tries to dial IDD. Create Account Code 1) Press “Add Account Code” link located at top part of the user list 2) Input User’s information and Account Code and click “Submit”...
Call Detail Report (CDR) Call Detail Report shows all the inbound and outbound call history, users may use this module to search the call history from certain critireas such as “Caller”, “Destination and Date. Search results can be listed in web-based format or even exported to Excel compatible CSV (comma separated values) format.
Call Forward Managemnet Administrators may control user’s extension call forward setting through this page. Extension : Extension number to do call forward Forward Number : Call forward destination Forward Mode : Call Forward Modes : No Call Forward : Forward All Calls to specific telephone number ...
Channel Status This page shows the system active calls, users may hangup any of the listed channel by clicking on the channel link, system will prompt for hang-up confirmation, click “Yes” to confirm hang-up the specific channel...
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“Andy Lee (102)” for another 15 seconds, if still no one answers, the system will redirect the call to Mailbox of “105 (Alex)” with no prompt. For a complete list of Dial Plan commands and its descriptions, please refer to Appendix A – Platon Dial Plan Command List...
Dialplan (Cont’) Understanding Dial Rules Dial rules can be setup to match with several dial digits or digits send. Dial rule can be expressed as: X matches any digit from 0-9 Z matches any digit from 1-9 N matches any digit from 2-9 [1237-9] matches any digit or letter in the brackets (in this example, 1,2,3,7,8,9) .
Dialplan (Cont’) Prefix and Strip Digits When dial command comes with “Prefix” and “Strip Digits”, dial rule can be modified automatically to match with the command. In this example, we’ll show the command “Dial Extension”. In this dial rule, [123]XX, it matches any dial digits or digits send with 3 digits starting with “1” or “2” or “3”, that’s mean any digits within 100 –...
Dialplan (Cont’) Day / Night Mode Switching Day / Night Mode Switching allows the system to switch to different dial plan group to perform different actions for the calls. An example of Day / Night Mode usage is to setup different call routes for operation hours and non- operation hours, company might want to ring the receptionist’s phone during operation hours and re-direct the call to IVR system for non-operation hours.
Features Settings Call Park Extension : Extension number used to Park Call Call Park Position : Define usable slot for Call Parking Group Pickup Feature Code : Feature code for Call Pickup within the same Group (Call Group and Pickup Group can be defined in “VoIP Users” module) On-Demand Recording Feature Code : Feature for starting On-Demand Recording duing conversation...
IVR Menu To setup IVR (Interactive Voice Response) system, after a IVR menu is setup, it can be used from the Dial Plan module. Create IVR Menu 1) Click “Add Menu” link located at the top part of the IVR menu list 2) Input the Name and Description for this IVR Menu 3) If extensions or features can be dialed within the IVR menu, please select the Dial Plan profile within “Direct Dial for”...
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IVR Menu (Cont’) Edit IVR Menu 1) Click on “Edit” for appropriate IVR Menu within the IVR Menu list 2) Change the settings and click “Submit” Example of IVR Menu...
Trunk Management VOIP Trunking can be setup to connect other VOIP Telephone System, supported VOIP Trunking protocols including SIP and IAX2. Add/Edit IAX2 Trunk Click “Add Trunk” or “Edit” in “IAX Trunk” page Input the Trunk information: Name : Name for this trunk, to be appeared in Dial Plan or IVR Username : Username to login to this trunk Password...
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Add/Edit SIP Trunk Click “Add Trunk” or “Edit” in “SIP Trunk” page Input the Trunk information: Name : Name for this trunk, to be appeared in Dial Plan or IVR Username : Username to login to this trunk Password : Password for this trunk Host : IP Address or Domain Name for the VOIP System Incoming Dial Group : Select the Dial Plan group to use when there’s an incoming call from this trunk...
Voice Logs Voice Logs module allows user to search and play back voice logged within the telephone system. Each voice files are in Windows PCM Wave (.wav) file format, which can be played by most of the audio player softwares. Searching Voice Logs Input the search critirea such as Caller (called from), Destination (called to), call duration and period of voice logs.
VoIP Users VoIP Users module manages Extensions, VOIP accounts, Voicemail Boxes and Web Interface permissions for each user. Create / Edit User (Extension) Click on “Add User” (located on top of user list page) or “Edit” link for the user Field in User’s information and check for appropriate features for the user: Name : Name of the User (to be shown on each Phone and Directory list)
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VoIP Software IAX2 Enabled : IAX VoIP Service will be enabled if checked, IAX standard is widely used in most IP PBX System H.323 Enabled : H.323 VoIP Service will be enabled if checked, H.323 standard is old fashioned VOIP service used in early VoIP hardware Voicemail Enabled : Voice Mail feature will be enabled if checked Web Interface Enabled...
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recognised. Info :Use SIP method INFO or SIP INFO as DTMF Disallowed Codec : Audio Codecs NOT to used by this extension Use Snom Phone : To specify if this extenion is connected by Snom phone or not, if enabled and with MAC address filled in, auto configuration for the IP Phone will be enabled IAX2 Settings: Group...
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: Password for thie voice mailbox, can be same as User’s Password setup in VoiceMail Password earlier secion, or specify a different password Attach in e-mail : Attach voice message in .wav format in e-mail if enabled (Requires E-mail Address setup in earlier section) Annouce CallerID : Announce Caller-ID for the caller before each message is played Announce Date/Time...
On Demand Recordings (Admin) If On Demand Recording is activated during conversation, voice conversation will be logged and searchable from this module. Retrieving On Demand Voice Logs Input the search critirea such as Caller (called from), Destination (called to) and period of voice logs needed, please note that if no search critirea, system will show all call history.
Voice Mail Management Voice Mail Management module allows administrator to manage mailboxes within the system. Administrators may delete or listen to the voice mail within any extension’s voice mail box. Retrieve Voice Messages Click on the number within the “New/Inbox” column for new messages or the number within “Old” column for old messages.
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Voice Mail Management (Cont’) Bulk Delete Messages Click on Delete All within the “New/Inbox” column or “Old” column to delete all messages within the folder Check on several mail boxes to select multiple mail boxes for message removal, or even check on “Delete All”...
Change the caller’s priority if it routed into Queue (For systems with ACD module and Membership System only) Customized Command Reservered for Platon Engineers and special features only Customized Macro Reservered for Platon Engineers and special features only Dial by CO Trunk /...
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digits specified from the front of the dialed numbers E.g. original number 123456, with strip digits 1, system will send 23456 Example for both prefix and strip digits were set: Original Number: 123456, prefix 133, strip digits 1 System will send out: 13323456 Timeout sets the time for this dial command to be run, if set, it will ring for the trunk for specifed time (in seconds) Dial Extensions...
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IVR Menu can be managed in IVR Menu module Jump to another DialRule Default: *01 Redirect the call to another dial rule and start from the Priority: 1 specified command number Listen to Voicemail Goto Voice Mail Management system, allows user to listen to voice mail, mangement greetings and passwords.
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With prefix: 2, strip digits 1, dialgroup default Calls will be redirected to 250 in default dialgroup Run Hangup Script Reservered for Platon Engineers and special features only Run Script Reservered for Platon Engineers and special features only Show on CLI...
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