Dell EMC PowerVault MD Series Administrator's Manual page 11

16 Firmware inventory................................................................................................................................... 170
Viewing the firmware inventory.................................................................................................................................... 170
17 System interfaces...................................................................................................................................... 171
Virtual disk service.......................................................................................................................................................... 171
Volume shadow-copy service........................................................................................................................................ 171
18 Storage array software..............................................................................................................................173
Start-up routine.............................................................................................................................................................. 173
Device health conditions................................................................................................................................................173
Trace buffers................................................................................................................................................................... 175
Retrieving trace buffers........................................................................................................................................... 176
Collecting physical disk data..........................................................................................................................................176
Creating a support data collection schedule......................................................................................................... 176
Suspending or resuming a support data collection schedule.............................................................................. 177
Removing a support data collection schedule.......................................................................................................177
Event log.......................................................................................................................................................................... 177
Viewing the event log...............................................................................................................................................178
Recovery Guru................................................................................................................................................................ 178
Storage array profile....................................................................................................................................................... 178
Viewing the physical associations.................................................................................................................................179
Recovering from unresponsive storage array condition.............................................................................................179
Locating a physical disk.................................................................................................................................................. 181
Locating an expansion enclosure...................................................................................................................................181
Capturing state information.......................................................................................................................................... 182
SMrepassist utility.......................................................................................................................................................... 182
Unidentified devices....................................................................................................................................................... 182
Recovering from unidentified storage array................................................................................................................ 183
Starting or restarting the Host Context Agent software.......................................................................................... 184
Starting the SMagent software in Windows.........................................................................................................184
Starting SMagent software in Linux...................................................................................................................... 184
19 Getting help.............................................................................................................................................. 185
Contacting Dell EMC..................................................................................................................................................... 185
Contents 11