Ezono 3000 Service Documentation
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Ezono 3000 Service Documentation

Ultrasound system
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eZono Service Documentation
QW-04: eZono 3000 Troubleshooting Guide
Document Number:
Date of Issue:
eZono Confidential
This document and all of its contents are protected by copyright and are owned and controlled by
eZono AG. The contents of this document are confidential and must not be disclosed to any 3rd
party without the express written consent of eZono AG or in the accordance with the terms of a
written contract with eZono AG
eZono_3000_customer_troubleshooting_guide
Version:
1.1
Owner:
Fenia Grypaiou
09 March 2015
Status:
Approved
© eZono AG, 2009-2015

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Summary of Contents for Ezono 3000

  • Page 1 AG. The contents of this document are confidential and must not be disclosed to any 3rd party without the express written consent of eZono AG or in the accordance with the terms of a written contract with eZono AG...

  • Page 2: Document Revision History

    Fenia Grypaiou 1.0.1 reviewed appendix A. Added appendix B. Finalizing the document and sending for review. Added appendixes C 10/12/13 Fenia Grypaiou 1.0.2 and D. 09/03/15 Fenia Grypaiou Document update (see DCR2015-013) © eZono AG, 2009-2015 - Confidential Version: Page ii...

  • Page 3: Table Of Contents

    2.14.2 Contact details............................19 3. APPENDIX A – SYSTEM SOFTWARE UPGRADE........20 4. APPENDIX B - EXPORT LOG FILES............22 5. APPENDIX C - ERROR MESSAGES RELATED TO THE BATTERY..23 6. APPENDIX D - CUECARDS ISSUE............25 © eZono AG, 2009-2015 - Confidential Version: Page iii...

  • Page 4: Introduction

    This document is primarily written for customers of the eZono 3000 system. Its purpose is to help troubleshoot issues with the eZono 3000 ultrasound system, suggesting actions that may help to avoid the unnecessary return of a system to the eZono Service Centre for assessment of an issue that may have been remedied by the customer.

  • Page 5: References

    This appendix describes the error message related to the battery. Appendix D – CueCards issue • This appendix describes the error message that could appear during the cuecards installation. © eZono AG, 2009-2015 - Confidential Version: Page 2 of 25...

  • Page 6: System Troubleshooting

    The following flow diagram attempts to identify the nature of system issue experienced by the customer. It also provides references to appropriate sections of this document detailing the actions to be taken to troubleshoot given issues. © eZono AG, 2009-2015 - Confidential Version: Page 3 of 25...
  • Page 7 Service Documentation QW-04: eZono 3000 Troubleshooting Guide © eZono AG, 2009-2015 - Confidential Version: Page 4 of 25...

  • Page 8: Power Related Issue

    2. If an international mains Voltage plug adapter is used then confirm that the adapter is good. 3. Confirm that the mains cord is securely connected to the mains Voltage outlet AND to the power supply. 4. Use a known-good system power supply. © eZono AG, 2009-2015 - Confidential Version: Page 5 of 25...
  • Page 9 If the issue is not resolved by using a known-good power supply then it will be necessary to return of the system to the ESC for inspection. Initiate RMA process described in reference document [2] by submitting a completed RMA form [3] to • eZono. © eZono AG, 2009-2015 - Confidential Version: Page 6 of 25...

  • Page 10: Battery Related Issue

    Then remove power supply, turn ON the system and note system operation time on battery only. • 6. Connect a different known-good battery that has at least 2 black bars on the battery charge indicator LCD. Note if the same symptoms are observed. © eZono AG, 2009-2015 - Confidential Version: Page 7 of 25...
  • Page 11 If the issue is not resolved by using a known-good battery then it will be necessary to return of the system to the ESC for inspection. Initiate RMA process described in reference document [2] by submitting a completed RMA form [3] to • eZono. © eZono AG, 2009-2015 - Confidential Version: Page 8 of 25...

  • Page 12: Display Related Issue

    Failing a successful field fix, it will be necessary to return the system to the ESC for inspection Initiate RMA process described in reference document [2] by submitting a completed RMA form [3] to • eZono. © eZono AG, 2009-2015 - Confidential Version: Page 9 of 25...

  • Page 13: Gui Start-Up Issue

    Failing a successful field fix, it will be necessary to return the system to the ESC for inspection Initiate RMA process described in reference document [2] by submitting a completed RMA form [3] to • eZono. © eZono AG, 2009-2015 - Confidential Version: Page 10 of 25...

  • Page 14: Touchscreen Issue

    Failing a successful field fix, it will be necessary to return the system to the ESC for inspection Initiate RMA process described in reference document [2] by submitting a completed RMA form [3] to • eZono. © eZono AG, 2009-2015 - Confidential Version: Page 11 of 25...

  • Page 15: Fixed Touch Buttons Issue

    Failing a successful field fix, it will be necessary to return the system to the ESC for inspection Initiate RMA process described in reference document [2] by submitting a completed RMA form [3] to • eZono. © eZono AG, 2009-2015 - Confidential Version: Page 12 of 25...

  • Page 16: Transducer Detection Issue

    If the issue is not resolved by using a known-good transducer then it will be necessary to return of the system to the ESC for inspection. Initiate RMA process described in reference document [2] by submitting a completed RMA form [3] to • eZono. © eZono AG, 2009-2015 - Confidential Version: Page 13 of 25...

  • Page 17: Image Quality Issue

    The following actions may help to avoid the return of the system to the ESC for inspection: 1. Use ultrasound transmission gel to ensure a consistent transducer contact with the body. 2. Disconnect and reconnect the transducer. © eZono AG, 2009-2015 - Confidential Version: Page 14 of 25...
  • Page 18 If the issue is not resolved by using a known-good transducer then it will be necessary to return of the system to the ESC for inspection. Initiate RMA process described in reference document [2] by submitting a completed RMA form [3] to • eZono. © eZono AG, 2009-2015 - Confidential Version: Page 15 of 25...

  • Page 19: Audio Related Issue

    Failing a successful field fix, it will be necessary to return the system to the ESC for inspection Initiate RMA process described in reference document [2] by submitting a completed RMA form [3] to • eZono. © eZono AG, 2009-2015 - Confidential Version: Page 16 of 25...

  • Page 20: System Overheating

    Failing a successful field fix, it will be necessary to return the system to the ESC for inspection Initiate RMA process described in reference document [2] by submitting a completed RMA form [3] to • eZono. © eZono AG, 2009-2015 - Confidential Version: Page 17 of 25...

  • Page 21: System Error Message

    2. Check if there is a system software upgrade available that deals with the error message (see Appendix A). 3. Contact eZono support (see section 2.14.2). Failing a successful field fix, it will be necessary to return the system to the ESC for inspection Initiate RMA process described in reference document [2] by submitting a completed RMA form [3] to •...

  • Page 22: Frequently Asked Questions

    Guide 2.13 Frequently asked questions The eZono website provides a list of frequently asked questions that deal with common issues previously encountered by customers (see section 2.14.2). If this troubleshooting guide document fails to resolve the issue experienced by the customer then the on-line FAQ's offer a useful additional source of information.

  • Page 23: Appendix A - System Software Upgrade

    3. Appendix A – System software upgrade The process of upgrating 1.12 Software version or later, is as follows: Process assumes that the customer has already downloaded the latest SW upgrade from the eZono homepage. • For copleting with success a SW installation from the new release: •...
  • Page 24 4) Then your system will have the latest SW version • If something wrong happens, please send a screen shot of the screen to service@ezono.com and our • enginners will contact you for further information © eZono AG, 2009-2015 - Confidential...

  • Page 25: Appendix B - Export Log Files

    Autologs should be saved on the USB stick • Please verify that Autologs are on the USB stick • Send the Autologs to service@ezono.com for investigation • If Autologs cannot be created please contact service@ezono.com • © eZono AG, 2009-2015 - Confidential Version: Page 22 of 25...

  • Page 26: Appendix C - Error Messages Related To The Battery

    1-20% charge, 2 bars for 20-40%, and so on. What do you see on the LCD of the problematic battery? Please use one of the eZono battery chargers to recalibrate your battery or send your battery to eZono for •...
  • Page 27 If the percentage remains the same then either the battery or the system are defective and have to come ◦ back to eZono or to the distributor for repair. Please contact service@ezono.com. Failing a successful field fix, it will be necessary to return the system to the ESC for inspection Initiate RMA process described in reference document [2] by submitting a completed RMA form [3] to eZono.

  • Page 28: Appendix D - Cuecards Issue

    If the following message will appear on your screen while installing the CueCards then the only think that you have to do is to press the “OK” button and start again the installation. © eZono AG, 2009-2015 - Confidential Version:...

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