Do you have a question about the CS20C and is the answer not in the manual?
Questions and answers
Chuck
June 11, 2025
My Runcobo app is not syncing with apple health anymore When I check the Runcobo app setting in apple health it tells me no data found. How do I fix this?
1 comments:
Mr. Anderson
August 18, 2025
To fix the syncing issue between the Runcobo CS20C app and Apple Health:
1. Open the Health app on your iPhone. 2. Tap “Sources”. 3. Select “Runcobo” from the list. 4. Turn on all categories to allow the Runcobo app to write data. 5. Make sure Bluetooth is turned on.
This will enable data syncing between the Runcobo app and Apple Health.
This answer is automatically generated
Summary of Contents for Runcobo CS20C
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Smart Fitness Scale Model: CS20C Questions or concerns? Contact support@runcobo.com or 1-866-786-5988...
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Thank You. Thank you for purchasing the CS20C Smart Fitness Scale by Runcobo. We are dedicated to providing our customers with quality products for building a better living. Feel free to reach out to our helpful customer support team by email...
Scale Overview Connect to Other Fitness Apps Setup Scale Apple Health Insert Batteries Google Fit Weighing without the App Fitbit Setup Runcobo Mobile App Maintenance Setup App with Bluetooth Connections Troubleshooting Setup App with Wi-Fi Connections Frequently Asked Questions Measurements Specifications...
Safety Information General Safety IMPORTANT: Please read and comply with all of the instructions and warnings provided in • Do not use if you have a pacemaker, artificial this manual before using the product. Failure to lung, an ECG, or any other internal medical comply with the instructions and warnings devices.
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Use & Care • This scale is not intended for commercial use. • Always keep the scale in a horizontal position, do • Always place the scale on a hard, flat surface not store vertically. before measurement. • If the scale fails to turn on, check whether the •...
Setup Scale Insert Batteries 1.5v - AAA Open the battery compartment and install the batteries under the correct polarity and replace 1.5v - AAA the battery compartment cover. 1.5v - AAA 1.5v - AAA Slide...
Weighing without the App After inserting the batteries, your scale is ready to use. However, without the Runcobo app you will only see your weight display on the scale. You will need the app to see other measurements. 1. Place the scale on a hard, flat surface.
Setup Runcobo Mobile App After setting up your scale, you need to setup your Runcobo mobile app. Without the app you can only see your current weight display on the scale. You don’t see your body compositions measurements. You cannot track your history either.
This section describes how to setup your app account and connect to your scale through Bluetooth connections. By the end of this section you will have your measurement. 1. Download and install the Runcobo mobile app. You can search from Apple App Store (iOS app) or from Google Play (Android app).
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2. Turn on Bluetooth on your smartphone. 3. Sign up and log in. a. Enter your email b. Select a proper password c. Tap the “Next” button NOTE: For Android users, Location and Bluetooth must be turned on for Android 6.0 and higher. The Google/Android’s implementations related to Bluetooth LE technology requires location permissions to be granted in order to scan...
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4. Enter your personal Profile. a. Name b. Gender c. Birth Date d. Height e. Athlete Mode (Most users shouldn’t use the Athlete Mode. Select the Athlete Mode if you have strong muscles. As a rule of thumb, use the Athlete Mode if you work out intensively more than 12 hours a week and your resting heart rate is less than 60 beats per minute.)
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This screen may list other devices detected by the scale Runcobo app. Don’t tap other devices. If you tap the “Enter the homepage” button at the bottom, you will go to the app “Measurements” screen. Continue next on Steps 6 & 7, but you...
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“00”, then step on the scale again to measure. 8. Now on your app, on the “Paring your device” screen, a scale icon named “CS20C” should appear, tap this icon to pair the scale to your app. This screen may show other scales detected by...
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9. Keep standing on the scale for 5-10 seconds 10. After the data upload completed, you may while the scale uploading the measurement data start “Wi-Fi Configurations” or “Skip Wi-Fi to your app. Configurations” at this time. On the scale you may notice that your weight will flash 2-3 times.
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11. Tap the “Skip Wi-Fi Configurations” button will lead you to your “Measurements” screen. Your measurement data will display here, Weight, BMI, Body Fat, and others.
Setup App with Wi-Fi Connections The Runcobo CS20C scale supports both Bluetooth and Wi-Fi wireless connections. You don’t have to use the Wi-Fi connections because the Bluetooth alone will have all of your measurements and all of your history. However, It is highly recommended that you setup Wi-Fi connections if a secure network is available.
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Select Wi-Fi 1. To configure your scale’s Wi-Fi connections and to establish your Profile to your scale and the server, first we need to use the Bluetooth connections. Please follow Setup App with Bluetooth Connections, Steps 1 to 10 (pages 10 –...
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3. Select a Wi-Fi network. By default, your 4. Then you will see the Wi-Fi “Connect” phone’s currently connected Wi-Fi network is screen. Don’t close your app during the selected. You can change to another Wi-Fi connection period. Once done, the Wi-Fi network.
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6.If Wi-Fi connections were not setup initially, a user can setup it later: On the “Measurements” screen, tap the “+” sign at the top right corner, then select “Device Management” , tap “CS20C” image to enter the “Select Wi-Fi” screen. It is the above Step 2. Then follow instructions to complete...
Measurements In this section, measurements refer to full measurements with a user’s Runcobo app already setup. Measurements with Bluetooth Connections When measuring with your Runcobo app open, the Bluetooth connection will be used. Your measurement data will be sent to your app through the Bluetooth.
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4. If you didn’t login to your Runcobo app (or your Bluetooth is disabled, or your phone is too far away from your scale), the Bluetooth connection will not be established. The measurements will use the Wi-Fi connections. If your Wi-Fi connections haven’t setup yet, the measurement data will be stored in the scale temporally.
Measurements with Wi-Fi Connections You don’t need to open your Runcobo app before you use the Wi-Fi connections. You may disable your phone’s Bluetooth. Your measurement data will be uploaded to the cloud server first then to your app. 1. Don’t open your Runcobo app.
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4. The server recognizes you based on your existing measurements. So, when you open your app, your measurements will be loaded to your account automatically. The server will also list those unknown data, not recognized as yours, and ask you to assign to yourself if these are yours. You need to select the data and tap either “Assign”...
Bluetooth connections will be used. Otherwise, if you didn’t open your Runcobo app (or your phone’s Bluetooth is disabled, or your phone is too far away from your scale), then you will use the Wi-Fi connections. Switches between the two are automatic. Users don’t need to worry about which connections are used.
You can sync your data with other popular apps like Apple Health, Google Fit, Fitbit, etc. This document describes main functionalities of the Runcobo app. It is not intended to cover all of the app’s features. The intuitive designs allow users easily navigate to explore more from the app. Future app...
View Reports 1.Tap “Trends” to view your progress history. You can select your progress for the week, month, or year.
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Delete Measurement Data 2. To go to the calendar, tap the “ ” icon at the You can delete your measurement data. Please top right corner of the screen. follow the instructions here. 1. Tap “Trends” you will see your data charts.
3. On your “History” screen. Use arrows to go to your selected date. Tap on this date on the calendar. The measurement data for this date will be listed underneath the calendar. Tap “Select Data” (top right corner) to select a data you want to delete, then tap the garbage icon can (bottom right corner) to delete. 4.
Show Progress You can show your weight loss progress by comparing your latest measurements with your earlier measurements. You can select any data to compare. 1. To select a data to compare, on your “Measure- ments” screen tap the block below the circle with your weight displayed.
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2. On your “History” screen. Select a date and then select the desired data you want to compare. Then it will go back to your “Measurements” screen, displaying the comparisons against the data you just selected. If you don’t make any selections, the default comparison setting is to compare to your earliest measurements you made.
Settings 3. On the Settings menu, you can change the app theme, set weight goals, change 1. To access the Settings menu tap “My Account”. weight units, select sound mode, or select 2. Tap “Settings”. languages.
Apple Health 2. Select “Runcobo” from the list. 1. Open the Health App on your iPhone then tap 3. Turn on all categories to allow the Runcobo app “Sources”. Be sure to turn on your Bluetooth to write data. setting.
Google Fit 1. On your Runcobo app, access the Settings menu 2. Turn on Google Fit, then sign into your Google Account. You will automatically be redirected to by tapping “Settings”. Select “Google Fit” from the the Google Fit page.
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3. After successfully connecting, your weight data will sync with Google Fit. 128.4lb...
Fitbit 1. On your Runcobo app, access the Settings menu by 2. Turn on Fitbit, then sign into your Fitbit account. tapping “Settings” . Select “Fitbit” from the menu.
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3. Tap “Allow” to access the Fitbit app. 4. After successfully connecting, your data will sync to the Fitbit app. You will be able to view your progress both on the app as well as online. 128.4 Allow 21.4...
Maintenance Recalibrating the Scale If the scale has been moved or flipped upside down, it must be recalibrated to ensure accurate results. 1. Place the scale on a hard, flat surface. 2. Step on the scale with one foot until the display until the digits appear on the display, then, step off.
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Battery Replacement 3. Install four new 1.5V AAA batteries, make sure the positive and negative ends are facing the The display will show “Lo” when the batteries need correct direction, as shown below. to be replaced. 4. Replace the battery compartment cover. 1.
Troubleshooting Bluetooth connection Wi-Fi Connection Change Battery Open App Overload Calibrating Data transfer failed Data transfer successed Configure network failure...
• Make sure your phone’s operating system is running on iOS 8.0 or above, or Android 4.3 or above. • Download and open the newest version of the Runcobo app. • Turn on Bluetooth on your phone (for Android users, make sure your Location is turned on as well).
Specifications Weight Capacity 396 lb / 180kg / 28st Graduation 0.2 lb (0.05 kg) Weight Units lb / kg / st Platform Tempered glass Battery 4 x 1.5V AAA batteries Dimensions 12.2” x 12.2” x 1.0” (310 x 310 x 25mm)
Date of Purchase Terms & Policy Defective Products & Returns Runcobo warrants all products to be of the highest quality in material, Should your product prove defective within the specified warranty craftsmanship, and service. effective starting from the date of period, please contact Customer Support via support@runcobo.com...
Do you have questions? LET US HELP! If you encounter any issues or have any questions regarding your scale product, feel free to contact our Customer Support Team. Your satisfaction is our goal ! Customer Support Yolanda Corporation 1-866-786-5988 support@runcobo.com www.runcobo.com...
Need help?
Do you have a question about the CS20C and is the answer not in the manual?
Questions and answers
My Runcobo app is not syncing with apple health anymore When I check the Runcobo app setting in apple health it tells me no data found. How do I fix this?
To fix the syncing issue between the Runcobo CS20C app and Apple Health:
1. Open the Health app on your iPhone.
2. Tap “Sources”.
3. Select “Runcobo” from the list.
4. Turn on all categories to allow the Runcobo app to write data.
5. Make sure Bluetooth is turned on.
This will enable data syncing between the Runcobo app and Apple Health.
This answer is automatically generated