Telestream Wirecast Gear 300 Series Troubleshooting Manual

Wirecast Gear 300 & 400 Series
Troubleshooting Guide
Wirecast Gear 300 & 400 Series Troubleshooting Guide
REPORTED SYMPTOM

Crashing

■ Blue screen
Entire unit crashing / freezing
■
TROUBLESHOOTING
Use System Restore. If your system recently
started blue-screening, crashing, or if you believe
you are affected by a virus, use System Restore
roll its system software back to a previous state.
If this works, you'll know that it's likely a software
problem.
To do a System Restore:
Right click the Start Menu > Go to Settings >
Update & Security
Click "Recovery" > click "Get Started"
You will be prompted with two options:
Keep my files (Keeps software installed)
Remove everything (Factory Reset) –
Recommended
Set Optimize Defaults. There may be a memory
issue or overclocking of the unit, we'd like to
confirm it is set to Optimize defaults to do this:
1. Turn off the Gear unit
2. Turn unit on, hold down the "Delete" key,
this will direct you into the BIOS Settings
3. Go to the "Save & Exit" tab
4. Click/Arrow down to "Restore User
Defaults", click "Enter"
5. Click "Save Changes and Reset."
Install Updated Drivers. An incorrectly installed
or buggy driver can lead to crashes. Download
the latest drivers for your computer's hardware
from your computer manufacturer's website and
install them — this may fix BSODs caused by
driver problems. *Do not attempt to search for
or update drivers for the "MZ0380" device in
device manager. Changing this driver will result
in the inability of Wirecast to interact with the
device correctly.
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