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Quick Heal Technologies HM1S User Manual

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Quick Heal Home Security
User Guide
Quick Heal Technologies Ltd.
www.quickheal.com

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  • Page 1 Quick Heal Home Security User Guide Quick Heal Technologies Ltd. www.quickheal.com...
  • Page 2 Quick Heal Technologies Ltd., Reg. Office: Marvel Edge, Office No. 7010 C & D, 7th Floor, Viman Nagar, Pune 411014.
  • Page 3 About This Document This guide covers all the information required to use Quick Heal Home Security. The following table lists the conventions that we followed to prepare this guide. Convention Meaning Bold Font Anything highlighted in bold indicates that it is a menu title, window title, check box, drop-down menu, dialog, button names, hyperlinks, and so on.
  • Page 4 Terminologies This table describes some of the technical terminologies. Terminology Definition QHHS Quick Heal Home Security Home SSID Home Wi-Fi network SSID Service Set Identifier (Internet access point) QHHS device/router Quick Heal Home Security router Internet of Things or computing devices IoT devices Smart devices connected with one another and controlled through Internet.

  • Page 5: Table Of Contents

    Contents 1. Introducing Quick Heal Home Security ............. 8 Introducing Quick Heal Home Security ..................8 QHHS features ........................... 9 Physical interface of the QHHS router ..................10 Technical specifications ......................10 Compatible browsers ......................11 Workflow of the QHHS router ....................12 QHHS app ..........................
  • Page 6 Contents Allowed Home Devices list ...................... 61 Guest Sessions list ........................61 Declined Home Devices list ..................... 62 Adding a Home Device (Interactive Devices/Connected Things) ........... 62 Approving the device request ................... 62 Adding a device manually ....................63 Adding the device from the Declined Home Devices list ..........64 Setting Full Access ........................
  • Page 7 Contents Telemetry .......................... 78 Reboot ..........................78 6. Support ......................79 Support Contacts ........................79...

  • Page 8: Introducing Quick Heal Home Security

    Chapter Introducing Quick Heal Home Security This chapter includes the following sections. Introducing Quick Heal Home Security QHHS features Physical Interface of the QHHS router Technical specifications Compatible browsers Workflow of the QHHS router QHHS app Introducing Quick Heal Home Security We are increasingly getting dependent on the Internet for our day-to-day activities such as communications, financial transactions, entertainment, official work, business, and a host of other activities.

  • Page 9: Qhhs Features

    Introducing Quick Heal Home Security Quick Heal Home Security helps you to create a safe digital environment in the following ways.  Create your unique home SSID Internet network and set password for accessing Home network.  Create separate Wi-Fi networks for your home users and guest users. ...

  • Page 10: Physical Interface Of The Qhhs Router

     The reset button when pressed for about 5-6 seconds will reset the QHHS router settings to factory defaults. Technical specifications General  Product Model: HM1S  Wi-Fi: 2.4 GHz, 802.11 b/g/n  Antenna Qty: 2  WPS button  Reset Push Button ...

  • Page 11: Compatible Browsers

    Introducing Quick Heal Home Security  LED indicators: Power: Shows ON/OFF status. Internet: Indicates Internet connection. Wi-Fi: Indicates connectivity. Service: Indicates Home Security is ready.  Encryption Algorithm: WPA2-PSK  Compliance Standards: IEEE 802.1x, UPnP, Wi-Fi Certified  Certification: FCC Environmental Parameters ...

  • Page 12: Workflow Of The Qhhs Router

    Introducing Quick Heal Home Security Workflow of the QHHS router Quick Heal Home Security router can be connected in any one of the following ways: Internet through Cable Modem/DSL/ADSL router Internet through Ethernet (WAN)

  • Page 13: Qhhs App

    Introducing Quick Heal Home Security Internet through USB, mobile internet dongle, or portable router QHHS app Quick Heal Home Security app is a mobile-based application and can help you to configure and manage various features through mobile. The app allows you to manage the features while you are on the go.

  • Page 14: Unboxing And Registering Qhhs

    Chapter Unboxing and Registering QHHS To do unboxing and register the QHHS device, follow these steps. Switch on the QHHS device. Connect the QHHS device to the Internet. Check the connection lights on the QHHS device. Wait until all the connection lights turn on. Follow the unboxing process as described in the following sections.

  • Page 15: Connecting To The Internet

    Unboxing and Registering QHHS On the first screen, the license agreement and privacy policy appear. Read them carefully.  Tap I Agree to accept the license agreement and privacy policy. Connecting to the Internet You can connect to the Internet, either through Internet modem or mobile internet dongle (portable router).

  • Page 16: Connecting To The Internet Through Internet Modem

    Unboxing and Registering QHHS Connecting to the Internet through Internet modem In this example, connection is being processed through Internet modem. If you want to connect through mobile dongle, see Connecting through Mobile Internet dongle.
  • Page 17 Unboxing and Registering QHHS If you select the Internet modem, a cable connection validation screen appears. Read the on-screen message carefully.  Tap Confirm.
  • Page 18 Unboxing and Registering QHHS Read the on-screen message carefully.  Tap Confirm. Note: If your Internet connection is good, step 1 and step 2 move ahead faster.
  • Page 19 Unboxing and Registering QHHS If your network does not get the IP address, an error message appears. You need to configure the IP information.  Tap Retry to check the connection or tap Configure to configure the IP address manually to get connection.
  • Page 20 Unboxing and Registering QHHS  Enter either IP address or PPPoE settings, if you have, and click Submit.
  • Page 21 Unboxing and Registering QHHS Upon connecting to the router successfully, a message appears.  Tap Check Connection to go to the next screen.
  • Page 22 Unboxing and Registering QHHS Upon connecting to the Internet successfully, a message appears.  Tap Next.

  • Page 23: Connecting To The Internet Through Mobile Internet Dongle

    Unboxing and Registering QHHS Connecting to the Internet through Mobile Internet dongle In this example, connection is being processed through Mobile Internet dongle. If you want to connect through Internet modem, see Connecting through Internet modem.
  • Page 24 Unboxing and Registering QHHS If you select the Mobile Internet dongle (portable router), an Internet setting details screen appears.  Enter the required information in relevant fields and tap Next.

  • Page 25: Registering Qhhs

    Unboxing and Registering QHHS Registering QHHS The Product Registration screen appears.  Enter the information in relevant fields and tap Next.
  • Page 26 Unboxing and Registering QHHS A summary of the information that you entered appears. Verify the information carefully.  Tap Submit.
  • Page 27 Unboxing and Registering QHHS A success message appears.  Tap Continue. network screen appears.
  • Page 28 Unboxing and Registering QHHS If you have previously registered with the QHHS device, you can restore your settings.  Select Restore previously configured settings from Quick Heal Cloud and tap Submit. If you want to register the product afresh, select No, I want to configure the settings again.
  • Page 29 Unboxing and Registering QHHS  Set a password for the admin user. “admin” will be your username that you cannot change. The password must be at least 8 characters long. Tips: Create a strong password with a combination of numbers, letters, and other characters.

  • Page 30: Configuring The Settings Afresh

    Unboxing and Registering QHHS Configuring the settings afresh  If you want to configure your setting afresh, select No, I want to configure the settings again and tap Submit.

  • Page 31: Creating A Home Network

    Unboxing and Registering QHHS Creating a home network  Enter a name for your Wi-Fi network and the password for that network. You need to connect to this Wi-Fi network to access Internet from the QHHS device. Note that the default network HS-Unbox will disappear from the network list.
  • Page 32 Unboxing and Registering QHHS You can set up a guest session for the users who would connect to your network. You may set this session later also.  Tap Next.
  • Page 33 Unboxing and Registering QHHS  Create a guest network name. This guest network name will be the network for your guests to access Internet from the QHHS device. You can add any guest to this network.  Tap Next.
  • Page 34 Unboxing and Registering QHHS  Enter a device name here. Tips:  Do not add any special characters (" ' ` * ; > / \) or spaces while you write the device name. If you use multiple words for the device name, write them as a single term.
  • Page 35 Unboxing and Registering QHHS  Set a password for the admin user. “admin” will be your username that you cannot change. The password must be at least 8 characters long.  Tap Next. Tip: Create a strong password with a combination of numbers, letters, and other characters.
  • Page 36 Unboxing and Registering QHHS If the configuration is done successfully, the success message screen appears. You must reboot the device to get started.  Tap Reboot Now. It may take a few minutes to reboot. Tips: Check the connection lights on the QHHS device.

  • Page 37: Getting Started With The Qhhs Device On Your Smartphone

    Unboxing and Registering QHHS Getting started with the QHHS device on your smartphone  Tap Connect to WiFi to connect to the network that you created.  Open the QHHS app on your smartphone.  On the first login page, enter your credentials.

  • Page 38: Connecting To The Internet

    Unboxing and Registering QHHS On the first screen, the license agreement and privacy policy appear. Read them carefully. Click Next to accept the license agreement and privacy policy. Connecting to the Internet You can connect to the Internet, either through Internet modem or mobile internet dongle (portable router).

  • Page 39: Connecting To The Internet Through Internet Modem

    Unboxing and Registering QHHS Connecting to the Internet through Internet modem In this example, connection is being processed through Internet modem. If you want to connect through mobile dongle, see Connecting through Mobile Internet dongle. Click Next. If your network does not get the IP address, an error message appears. You need to configure the IP information.
  • Page 40 Unboxing and Registering QHHS Click DHCP to obtain an IP address for your Internet connection. The DHCP option helps you to fetch the network connection automatically.
  • Page 41 Unboxing and Registering QHHS Alternatively, click Configure to configure the IP address manually. Enter either IP address or PPPoE settings, if you have, and click SUBMIT.

  • Page 42: Connecting To The Internet Through Mobile Internet Dongle

    Unboxing and Registering QHHS Upon connecting to the Internet successfully, a message appears. Click Next. product registration screen appears. Connecting to the Internet through Mobile Internet dongle In this example, connection is being processed through Mobile Internet dongle. If you want to connect through Internet modem, see Connecting through Internet modem.

  • Page 43: Registering Qhhs

    Unboxing and Registering QHHS Enter the required information in relevant fields and click Next. Upon connecting to the Internet successfully, a message appears. Click Next. Registering QHHS The Product Registration screen appears. Enter the information in relevant fields and click Next.
  • Page 44 Unboxing and Registering QHHS A summary of the information that you entered appears. Verify the information carefully. Click Submit. A success message appears. Click Continue. network screen appears.
  • Page 45 Unboxing and Registering QHHS If you have previously registered with the QHHS device, the user information appears. Click Next. The data of your previous settings is fetched.
  • Page 46 Unboxing and Registering QHHS If you have previously registered with the QHHS device, you can restore your settings. Select Restore previously configured settings from Quick Heal Cloud and click Next. If you want to register the product afresh, select No, I want to configure the settings again.
  • Page 47 Unboxing and Registering QHHS A One-Time Password (OTP) is sent to your registered mobile number and email address. Enter the OTP on the Product Registration screen and click Verify.
  • Page 48 Unboxing and Registering QHHS Your previous settings are restored. Click Continue. You are redirected to the Creating a home network screen.

  • Page 49: Configuring The Settings Afresh

    Unboxing and Registering QHHS Configuring the settings afresh If you want to register the product afresh, select No, I want to configure the settings again and click Next.

  • Page 50: Creating A Home Network

    Unboxing and Registering QHHS Creating a home network Enter a name for your Wi-Fi network and the password for that network. You need to connect to this Wi-Fi network to access Internet from the QHHS device. Note that the default network HS-Unbox will disappear from the network list. Tips: Name your network carefully and note it down.
  • Page 51 Unboxing and Registering QHHS You can set up a guest session for the users who would connect to your network. You may set this session later also. Click Next.
  • Page 52 Unboxing and Registering QHHS Create a guest network name. This guest network name will be your network for the guests to access Internet from the QHHS device. You can add any guest to this network. Click Next. Enter a device name here. Tips: ...
  • Page 53 Unboxing and Registering QHHS Set a password for the admin user. “admin” will be your username that you cannot change. The password must be at least 8 characters long. Tips: Create a strong password with a combination of numbers, letters, and other characters.

  • Page 54: Getting Started With The Qhhs Device From Portal

    Unboxing and Registering QHHS If the configuration is done successfully, the success message screen appears. You must reboot the device to get started. Click Reboot. It may take a few minutes to reboot. Tips:  Check the connection lights on the QHHS device. Wait until all the connection lights turn ...

  • Page 55: Dashboard

    Chapter Dashboard After successful registration, log on to the QHHS web portal to manage the QHHS router, connected devices, home/guest Internet, IoT devices, and view reports. To log on to the QHHS Web portal, Run the link https://myhs.quickheal.com on your browser. Enter the Username and Password for Administrator in the relevant text boxes and click Login.
  • Page 56 Dashboard Section Description Internet Data Shows the total number of visits to the Web pages by all home or guest Consumed > users or connected things. You can view the top five webpages visited. Webpages Under this option, the following columns are available for Home Device, Accessed Guest Session, and Connected Things: ...

  • Page 57: Notifications

    Dashboard Section Description  Genuine Web: Shows the details about the DNSSEC of the websites, whether the websites are reliable. The complete process takes place at the background of the application without user intervention. o Verified Genuine: The DNSSEC verifies and gives positive result about the website.

  • Page 58: Menus

    Dashboard o Product Information: Before submitting a support ticket, you should visit the Forum or FAQs. It is most possible that you may get answers to your queries. o Email Support: With this option, you can submit your query to the technical expert or send an email to the Support team.

  • Page 59: Devices

    Chapter Devices This chapter includes the following sections: Type of devices Pending Home Devices list Allowed Home Devices list Guest Sessions list Declined Home Devices list Adding a Home Device (Interactive Devices/Connected Things) Setting Full Access Setting Restricted Internet access Guest sessions Editing device information Type of devices...

  • Page 60: Pending Home Devices List

    Devices Section/Button Description Shows the number of devices that are pending for approval. Pending Home  To view the list of all devices pending for approval, click the Pending Devices Home Devices tab. Allowed Home Shows the number of home or IoT devices that have been allowed to Devices connect to your network.

  • Page 61: Allowed Home Devices List

    Devices Column Description  Allow: Click this option to accept the device request and provide QHHS access. You are directed to the page where you can add the new device.  Decline: If you do not want the device to connect to Home Security, click Decline.

  • Page 62: Declined Home Devices List

    Devices Column Description Internet Shows the connectivity of Internet access to the guest session. Allowed Shows whether the Internet access is available to the guest session. If required, you can turn off the Internet access with the toggle bar. Remove You can use this option to remove the guest session.

  • Page 63: Adding A Device Manually

    Devices You can click on the notification icon or view the Pending Home Devices list to get more information about the devices that try to connect to QHHS. To authenticate a device, click the Allow button available next to that device. You are directed to the page, where you can add the device with its settings.

  • Page 64: Adding The Device From The Declined Home Devices List

    Devices Make sure you keep the MAC address of the device ready with you. The Configure device access restriction page is displayed. 5. Select any one of the following access policies :  Full Access: This option is selected by default. If you select this option, the user will access the Internet on the device without any restriction.

  • Page 65: Setting Full Access

    Devices The device is added as an authorized home device and can access your QHHS Internet as per the defined access policy. Setting Full Access You can allow complete access to a device. Make sure that you allow full access to the devices that you trust.

  • Page 66: Allowing Access To Specific Websites

    Devices Click the Devices menu and then click the Add Device button under a network and then select the device type. Enter the Device Name and MAC Address, and click Next. The Configure device access restriction page is displayed. Select the option Restricted Access and click Next. The Internet Access Restrictions page is displayed.

  • Page 67: Restricting Specific Websites

    Devices On the Restrict web content by category page, click Enter Website. On the Enter websites that you want to allow page, type the name of the website in the text box. To allow entire website, select the Allow entire website check box, and click Add. The website is added to the whitelist.

  • Page 68: Scheduling Internet Access

    Devices Green color indicates that the entire website is allowed and the grey indicates that the entire website is not accessible.  Remove: You can remove the blocked website from the list using this option. Click Save. The webpage is added to the blocked websites list and the Internet Access Restrictions page is displayed.

  • Page 69: Restricting Internet Access To Iot Devices

    Devices Make sure that you have selected Interactive Devices or Connected Things as per your preference. Enter the Device Name and MAC Address, and click Next. The Configure device access restriction page is displayed. Select Restricted Access and click Next. The Internet Access Restrictions page is displayed.

  • Page 70: Guest Sessions

    Devices Click the Devices menu. Click the Allowed Home Devices link. On the Allowed Home Devices page, a list of connected things is displayed. You can block Internet access to these connected things using the toggle bar from the Internet Allowed column.

  • Page 71: Editing Device Information

    Devices To know about how to configure Internet access policy, see Setting Restricted Internet access. If you do not apply any restrictions, all the devices of guest session will have no restrictions. To save the settings, click Save. Editing device information At times, you may need to change the configuration and policies of the QHHS devices (Home, Guest devices, and connected things).

  • Page 72: Settings

    Chapter Settings Using the Settings page, you can make changes to the network, security, and system settings that you had initially set while registering the QHHS device. Also, you can allow or block access to the guest Wi-Fi network. QHHS provides the following settings: Network Security System...

  • Page 73: Home Security Internet

    Settings You can also disable the Guest Wi-Fi Network not to allow any guest device to your network. Note: After changing the Home/Guest SSID Internet network, reconnect the device to the new SSID Internet network. Click Save. On confirmation dialog, click OK. After updating the Home network LAN, you may need to reconnect the Wi-Fi devices.

  • Page 74: Advanced Setting

    Settings To configure the Mobile Internet dongle or portable router settings, Log on to the QHHS Web portal https://myhs.quickheal.com. Click the Settings menu and then select Network > Home Security Internet. On the Home Security Internet page, click the radio button to enable the Mobile Internet dongle or portable router setting option.

  • Page 75: Configuring Security

    Settings Configuring Security To configure or change the network security settings for all Home and guest devices, Log on to the QHHS Web portal https://myhs.quickheal.com. Click the Settings menu and then click Security. On the Security page, configure the network and browsing security settings as follows: ...

  • Page 76: Set Your Billing Cycle

    Settings The password must contain a minimum of 8 characters. Click Save. Set Your Billing Cycle This option helps to set your billing cycle. To set your billing cycle, Log on to the QHHS Web portal https://myhs.quickheal.com. Click the Settings menu and then click System. In the Set your billing cycle section, select the start date and end date, and then click Save.

  • Page 77: Factory Reset

    Settings Factory Reset With Factory Reset option, you can reset the QHHS settings to default settings. All the user data and your settings, except the product registration information, are removed. Hence, it is advisable to use this option only when it is required. To perform a factory reset, Log on to the QHHS Web portal https://myhs.quickheal.com.

  • Page 78: Telemetry

    Settings Telemetry Telemetry continuously collects your device settings and user preferences. You may enable or disable as per your preference. To enable or disable, Log on to the QHHS Web portal https://myhs.quickheal.com. Click the Settings menu and then click System. In the Telemetry section, click Enable or Disable.

  • Page 79: Support

    Chapter Support Quick Heal provides extensive technical support for the registered users. It is recommended that you have all the necessary details with you during the support call to receive efficient support from the Quick Heal support executives. To see the support options, follow these steps: Log on to the QHHS Web portal https://myhs.quickheal.com.
  • Page 80 Support Head Office Contact Details Quick Heal Technologies Ltd. (Formerly Known as Quick Heal Technologies Pvt. Ltd.) Reg. Office: Marvel Edge, Office No. 7010 C & D, 7th Floor, Viman Nagar, Pune 411014. Phone: +91 20 6681 3232 Website: https://www.quickheal.co.in...

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