Troubleshooting - Sony STR-DE197 Marketing Operating Instructions Manual

Troubleshooting

If you experience any of the following
difficulties while using the receiver, use this
troubleshooting guide to help you remedy the
problem.
There is no sound or only a very low-level
sound no matter which component is
selected.
• Check that the speakers and components are
connected securely and correctly.
• Check that both the receiver and all components
are turned on.
• Check that you have selected the correct
component on the receiver.
• Check that MASTER VOLUME –/+ is not set at
" "
VOL MIN .
• Check that the SPEAKER A or SPEAKER B is
not set to off (page 17).
• Press MUTING on the remote to cancel the
muting function.
There is no sound from a specific component.
• Check that the component is connected correctly
to the audio input jacks for that component.
• Check that the cord(s) used for the connection is
(are) fully inserted into the jacks on both the
receiver and the component.
• Check that you have selected the correct
component on the receiver.
There is no sound from one of the front
speakers.
• Connect a pair of headphones to the PHONES
jack to verify that sound is output from the
headphones. If only one channel is output from the
headphones, the component may not be connected
to the receiver correctly. Check that all the cords
are fully inserted into the jacks on both the
receiver and the component. If both channels are
output from the headphones, the front speaker
may not be connected to the receiver correctly.
Check the connection of the front speaker which is
not outputting any sound.
GB
24
The left and right sounds are unbalanced or
reversed.
• Check that the speakers and components are
connected correctly and securely.
• Adjust the balance (page 15).
There is severe hum or noise.
• Check that the speakers and components are
connected securely.
• Check that the connecting cords are away from a
transformer or motor, and at least 3 meters
(10 feet) away from a TV set or fluorescent light.
• Move your TV away from the audio components.
• The plugs and jacks are dirty. Wipe them with a
cloth slightly moistened with alcohol.
Recording cannot be done.
• Check that the components are connected
correctly.
• Select the source component with input buttons.
The FM reception is poor.
• Use a 75-ohm coaxial cable (not supplied) to
connect the receiver to an outdoor FM antenna as
shown below. If you connect the receiver to an
outdoor antenna, ground it against lightning. To
prevent a gas explosion, do not connect the ground
wire to a gas pipe.
Outdoor FM antenna
Receiver
ANTENNA
AM
Ground wire
(not supplied)
To ground