Summary of Contents for Touch 3.9G 7.2Mbps
- Page 1 3.9G INSTALLATION & TROUBLESHOOTING DONGLES INSTALLATION…………………………………….. 2 CONNECT MANAGER…………………………… 4 7.2Mbps 21.6Mbps TROUBLESHOOTING……………………………. 5 ...
- Page 2 1. DONGLE INSTALLATION a. Plug the device (containing either a regular sized SIM card or a micro SIM card with an adaptor)to your computer’s USB port and click on ‘Run Install’ to start the installation process: b. Select the desired language and click on ‘OK’ c. Follow carefully the ‘Connect Manager Wizard’ instructions for successful installation: Page 2 of 8 3.9G dongles ‐ installation and troubleshooting guide ...
- Page 3 d. Click on ‘Finish’ to complete the installation: e. Enter ‘0000’ if a PIN code is requested and then click on ‘OK’ The 3.9G icon ‘Connect Manager’ will be created on your desktop. This icon allows you access to the dongle dashboard and internet connection: Page 3 of 8 3.9G dongles ‐ installation and troubleshooting guide ...
- Page 4 The Phonebook menu allows you to add, remove and edit contacts to be used when sending/receiving messages. iv. The Settings menu allows you to customize settings: network coverage, sounds used, customized connections, etc. v. The Data Records menu allows you to check the data traffic history and performance. vi. The My Account menu allows you to manage your line account via the touch website by checking consumption details, recharge your line credits account, and activating/renewing the 3.9G offer. ...
- Page 5 3. TROUBLESHOOTING a. Dongle / device not detected Solution 1: Close the Connect Manager. Insert the dongle in the USB port (make sure to use a functioning USB port). Wait until your PC completes the detection. Open the Connect Manager. Solution 2: (in case solution 1 did not work) Close the Connect Manager. Remove the dongle from the USB port. Re‐insert it again. Double click on Connect Manger. Solution 3 (in case solution 2 did not work): Close the Connect Manager. Remove the dongle from the USB port. Uninstall the program: open the ‘Start’ menu select ‘All Programs’ menu go to ‘Connect Manager’ menu click on ‘Uninstall’. ...
- Page 6 Solution 4 (in case solution 3 did not work): Bring the dongle and the SIM card to any touch branch. b. SIM not detected: Solution 1: Close the Connect Manager. Remove the dongle from the USB port. Insert in the dongle a valid SIM card with an active line status (you can test the SIM card in any mobile handset to be sure it is functional). Insert the dongle in the USB port. Wait until your PC completes the detection. Open the Connect Manager. Solution 2: (in case solution 1 did not work) Close the Connect Manager. Remove the dongle from the USB port. Insert in the dongle another valid SIM card (you can use any valid SIM card). Insert the dongle in the USB port. Wait until your PC complete the detection. Open the Connect Manager. If the SIM is detected, then your initial SIM card is defective and you need to replace it. ...
- Page 7 c. Connection failed: Solution 1: Close the Connect Manager. Remove the dongle from the USB port. To check if you have any High Speed Internet 3.9G offer activated on the number you are using, dial 111 (from any touch voice line) or send an SMS containing ‘HSC’ from the SIM card to ‘1180’. In case no offer was previously activated, then you need to activate any High Speed Internet 3.9G offer by calling 111 for postpaid numbers or by sending, for prepaid numbers, an SMS to 1188 containing‘HS1’, ‘HS2’, ‘HS3’, ‘HS4’ or ‘HS5’ respectively for below offers: Offer 1 Offer 2 Offer 3 Offer 4 Offer 5 ...
- Page 8 Solution: Close the Connect Manager. Remove the dongle from the USB port. Make sure to have network coverage before you re‐insert the dongle and use the Connect Manager. e. Unable to send/receive SMS: Solution: Go to the ‘Settings’ menu and click the ‘SMS Settings’ sub‐menu Make sure to have ’+9613996060’ as the SMS Center Number Click ‘Apply’ to save the settings Page 8 of 8 3.9G dongles ‐ installation and troubleshooting guide ...
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Questions and answers
كيفيه التشغيل
To operate the Touch 3.9G 7.2Mbps device:
1. Installation
a. Plug the dongle (with a regular or micro SIM card with an adaptor) into the USB port.
b. Click ‘Run Install’ to start the installation.
c. Select the language and click ‘OK’.
d. Follow the ‘Connect Manager Wizard’ instructions and click ‘Finish’.
e. If prompted, enter ‘0000’ as the PIN code and click ‘OK’.
f. A ‘Connect Manager’ icon will appear on your desktop.
2. Using the Connect Manager
a. Double-click the ‘3.9G’ desktop icon to open the dashboard.
b. Use the following options:
- Connect/Disconnect: Connect or disconnect from the internet.
- SMS Menu: Send, receive, and manage messages.
- Phonebook Menu: Add, remove, and edit contacts.
- Settings Menu: Adjust network settings, sounds, and connections.
- Data Records Menu: Check data usage and history.
- My Account Menu: Manage account details, recharge, and activate/renew the 3.9G offer.
This answer is automatically generated
Can i use sd memory card?