LG E975 User Manual page 489

Important notice
5. Using the hard reset (Factory reset)
If your phone does not restore to its original condition, use a Hard Reset (Factory Reset)
to initialize it.
1 Turn the power off.
2 Press and hold the Power/Lock key + Volume Down key on the phone.
3 Release the Power/Lock Key only when the LG logo is displayed, then immedi-
ately press and hold the Power/Lock Key again.
4 Release all keys when the Factory data reset screen is displayed.
5 Press the Volume Key to scroll to the desired option, then press the Power/Lock
Key to confirm.
WARNING
If you perform a Hard Reset, all user applications, user data and DRM
licenses will be deleted. Please remember to backup any important data
before performing a Hard Reset.
Factory data reset - Erases all data on the phone, except as follows. In the event
of device failure or error, your device may record in an error log information about the
device's status at the time of the error event. The information recorded in the error log
may include data about application names and usage, cell phone location and number,
GPS status, memory usage and other non-personal device status information. This
information is stored on your phone, and can only be accessed by LG if the phone is
physically returned to LG for repair and service. The error log information is used by LG
only to diagnose, repair, and improve LG's products and services.
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