LG G Pro 2 User Manual page 232

Important notice
When you can't recall your unlock Pattern, PIN or Password:
< If you have forgotten your pattern >
If you logged in to your Google account on the phone but failed to enter the correct
pattern 5 times, tap the Forgot pattern? button at the bottom of the screen. You are
then required to log in with your Google Account or you have to enter the Backup PIN
which you entered when creating your Pattern Lock.
If you have not created a Google account on the phone or you forgot Backup PIN, you
have to perform a hard reset.
< If you have forgotten your PIN or Password >
If you forget your PIN or Password, you will need to perform a hard reset.
Caution: If you perform a hard reset, all user applications and user data will be
deleted.
NOTE: If you have not logged into your Google Account and have forgotten
your Unlock Pattern, you will need to enter your Backup PIN.
5. Using the Hard Reset (Factory Reset)
If your phone does not restore to its original condition, use a Hard Reset (Factory Reset)
to initialize it.
1 Turn the power off.
2 Press and hold the POWER/LOCK Key + VOLUME Down Key on the back of the
phone.
3 Release the POWER/LOCK Key only when the LG logo is displayed, then press and
hold the POWER/LOCK Key again.
4 Release all keys when the Factory date reset screen is displayed.
5 Select Yes using VOLUME UP/Down Key and press the POWER/LOCK Key to
continue or select No using VOLUME Up/Down Key and press the POWER/LOCK
Key to cancel.
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