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Table of Contents
Troubleshooting
Summary of Contents for Multitel IS3
- Page 1 Intelligent Small Site Supervisor User’s Guide...
- Page 3 PROPRIETARY INFORMATION The information contained in this document is the property of MULTITEL INC. Except as specifically authorized in writing by MULTITEL INC., the holder of this document shall: 1. Keep all information contained herein confidential and shall protect same in whole or in part from disclosure and dissemination to all third parties and;...
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Page 4: Table Of Contents
– intelligent Small Site Supervisor - User’s Guide Table of Contents ........................2 ABLE OF ONTENTS Tables .............................. 5 Figures ............................. 5 ABOUT…............................7 ....................7 ERTIFICATION NFORMATION ............8 IMITED ARRANTY OLICY ON ULTITEL ARDWARE ....................... 9 ENERAL NFORMATION ............................ - Page 5 – intelligent Small Site Supervisor - User’s Guide Binary Channel Occurrence Counter..................... 24 ..................25 NALOG HANNELS HARACTERISTICS Analog Channel Returned Values ....................25 Common Analog Channel Parameters ..................25 – .................... 26 HANNEL ESCRIPTION ........................... 26 HANNELS Binary Input Channels........................26 Binary Output Channels ........................
- Page 6 ........................71 NSTALLING THE I CHAPTER 10 ..........................73 ..........................73 AINTENANCE ........................73 ATTERY ..........................75 ALIBRATION ........................75 ROUBLESHOOTING Troubleshooting with communication................... 75 Troubleshooting without communication..................79 CHAPTER 11 ..........................81 MULTITEL......................81 ONTACTING CHAPTER 12 ..........................83...
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Page 7: Tables
– intelligent Small Site Supervisor - User’s Guide A..........................83 PPENDIX CHAPTER 13 ..........................85 ............................85 NDEX Tables Table 1 - Returned values........................... 20 Table 2 - Returned values for analog channels ..................25 Table 3 - Access levels specifics ........................ 45 Table 4 - CSV file imported into Excel...................... -
Page 9: About
– intelligent Small Site Supervisor - User’s Guide A b o u t … Certification Information RESIDENTIAL EQUIPMENT CLASS B DIGITAL DEVICE INFORMATION TO USER This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. -
Page 10: Limited Warranty Policy On Multitel Hardware
Product, the Product when installed and used in accordance with specifications described in user manuals, technical materials and related writings published by MULTITEL with respect to such Product, shall be free from defects in materials and workmanship. -
Page 11: General Information
– intelligent Small Site Supervisor - User’s Guide 4. THERE ARE NO WARRANTIES OTHER THAN THOSE WHICH APPEAR ON THIS DOCUMENT AND IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE MERCHANTABILITY HEREBY DISCLAIMED. NOTE: Some states or provinces do not allow the exclusion or limitation of consequential damages, so the above limitation or exclusion may not apply to you. -
Page 12: Figure 1 - Is 3 Functional Overview
– intelligent Small Site Supervisor - User’s Guide I/O Interfaces File System ------------ Data Acquisition & System Configuration files Firmware files Channel Engine Process Channels ------------ Data Logging files Real & Derived Channels Alamrs & Interface Messages HTTP SMTP SNMP Serial &... -
Page 13: Chapter 1
– intelligent Small Site Supervisor - User’s Guide C H A P T E R Introducing the iS The iS has all the traditional features of an RMU (remote monitoring unit), despite its small size and low power consumption. In fact, the iS possesses more features than most RMU, including extended connectivity provided by a standard Ethernet port and an optional internal high-speed modem. -
Page 14: Ppp Connection Procedure (Windows '98)
– intelligent Small Site Supervisor - User’s Guide PPP Connection Procedure (Windows ’98) To establish communication with the iS using Windows ’98: 5. Connect a DB9 serial cable from the RS-232 CRAFT DCE port on the iS front panel to your PC. Figure 2 - Front Panel 6. -
Page 15: Ppp Connection Procedure (Windows 2000)
Select the Network Management tab. k) Uncheck all the available boxes except TCP/IP. l) Select the Running Script tab. m) Click on Run and search for the script provided by Multitel (Multitel iS3 PPP.scp). n) Click on OK. 9. You are now ready to launch the connection; click on iS Direct Connection + Connect. - Page 16 Do not enter any password, click on Next. j) Click Yes on the warning. k) Name your PPP connection iS3 Direct Connection, then click on Next. l) Answer No to the question: Do you want to set up an Internet mail account now? Then, click on Next.
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Page 17: Baud Rate Detection Procedure
– intelligent Small Site Supervisor - User’s Guide o) Select the Security tab. p) Select Run script. q) Click on Browse and search for the script provided by Multitel (Multitel iS3 PPP.scp). r) Select the Networking tab and click on Settings. -
Page 18: Changing The Ppp Connection Baud Rate (Windows 2000)
– intelligent Small Site Supervisor - User’s Guide 9. Click on the File menu, then Properties. 10. In the Connect using list of the Connect to tab, select the right port and click on Configure. 11. Change the Bits per second to the immediate lower available value and click on 12. -
Page 19: Chapter 2
– intelligent Small Site Supervisor - User’s Guide C H A P T E R Channels Channels are a central concept to the iS . Channels are used to retrieve information, filter it, and raise alarms when any abnormal condition occurs. For example, when connected to sensors, detectors or other measurement equipment, channels can be used to monitor temperature in a telecommunications site, to detect smoke, or to calculate the power dissipated by the load. -
Page 20: Real Channels
– intelligent Small Site Supervisor - User’s Guide Real Channels Real channels are the most commonly known type of channels in remote monitoring and site management equipment. A real channel in the iS is connected to a physical source, such as a detector activating a simple contact closure or an accessory connected to a voltage source to be measured. -
Page 21: Binary Channels
– intelligent Small Site Supervisor - User’s Guide return the value of the input signal. For example, an analog channel connected to a temperature probe will produce a value that corresponds to the temperature reading picked up by the probe. Derived analog channels will be used to make calculations from any analog channel value. -
Page 22: Channel Returned Values
– intelligent Small Site Supervisor - User’s Guide Channel Returned Values Depending on their type, channels return different values. In short, as stated before, analog channels return analog values and binary channels return simple ON/OFF binary values. Channels can also return other values in some specific cases. For example, if a channel appears in a system configuration but is configured as disabled, it will return the special DIS value (disabled). -
Page 23: Figure 5 - Web Page And Categories
– intelligent Small Site Supervisor - User’s Guide Figure 5 - Web page... -
Page 24: Alarms And Alarm Priority
– intelligent Small Site Supervisor - User’s Guide In the figure above, which is a typical page of the iS Web interface, the lower left frame presents the user-defined categories. These categories were configured from the iS Configuration Tool software. All category names are configurable, except for the “System”... -
Page 25: Chapter 3
– intelligent Small Site Supervisor - User’s Guide C H A P T E R Detailed Channel Description The following chapter describes how the iS works. This will help you understand the basic mechanism as well as make the relationships between the different functional features. -
Page 26: Common Binary Channel Parameters
– intelligent Small Site Supervisor - User’s Guide Common Binary Channel Parameters All binary channels have a similar set of properties that have to be configured before being used. It is important to understand that each binary channel is individually configurable. -
Page 27: Analog Channels Characteristics
– intelligent Small Site Supervisor - User’s Guide Binary Occurrence counters are reset to zero through user-configured conditions. The maximum value of the occurrence counters is 32000. NOTE: There is no automatic return to zero when the occurrence counters hit their maximum value. Analog Channels Characteristics Analog Channel Returned Values Analog channels are used to measure many different types of values: voltage,... -
Page 28: Channel Description - By Type
– intelligent Small Site Supervisor - User’s Guide Category: Categories are a practical way or grouping channels. There are 15 possible user-definable categories. Note that a channel may belong to more than one category. Categories are mainly used for filtering in the user interface. There is a 16 category, called System, which is always defined and not user-configurable. -
Page 29: Figure 7 - Level Binary Channel Schematics
– intelligent Small Site Supervisor - User’s Guide Level Binary Input Channels This is very similar to the “Dry Contact” described before, with one more refinement. The input can make the difference among 3 “states” of voltage levels: near ground, floating input, and near battery voltage input. -
Page 30: Binary Output Channels
– intelligent Small Site Supervisor - User’s Guide Specific Binary Input Channel Parameters The specific, individual configuration parameters are: Hardware layout: This is the type of physical interface that the channel supports. As explained, there are 2 options: “dry contact” and “level”. Voltage level for “hot”: For the level type of input, you need to specify the reference voltage for the measurement: ±24VDC or... -
Page 31: Analog Input Channels
– intelligent Small Site Supervisor - User’s Guide Specific Binary Output Channels Parameters The specific individual configuration parameters are: Hardware layout: Here, you specify which type of hardware layout the binary output may have: choices are simply form-A relay or form-C relay. Using Binary Output Channels a) Use a binary output channel to start a heat exchanger when a certain level of temperature is reached in your telecommunications site. -
Page 32: Analog Output Channels
– intelligent Small Site Supervisor - User’s Guide Using Analog Input Channels a) Connect an analog input channel to your battery string. The measurement produced by the iS internal analog to digital converter can then be visualized remotely, recorded in a data-logging file for further analysis, or monitored to activate alarms if it exceeds acceptable limits. -
Page 33: Derived Channels
– intelligent Small Site Supervisor - User’s Guide Hardware layout: Here, you specify which type of hardware layout the binary LED channel possesses: red or multicolor. Note that the iS only has red hardware layout LED. LED control source channels Steady: To activate a steady LED (steady ON), a source channel must be identified. -
Page 34: Figure 8 - Binary Threshold Activation Schematics
– intelligent Small Site Supervisor - User’s Guide To avoid the binary threshold channel going ON and OFF uselessly (output oscillation), a hysteresis should be defined. To do so, a different level is set for the deactivation level of the channel. For example, you might want the binary threshold channel to turn ON when its source channel value exceeds 12, and to turn OFF when its source channel value reaches 10. -
Page 35: Figure 9 - Binary Threshold Deactivation Schematics
– intelligent Small Site Supervisor - User’s Guide Deactivation Level Analog Channel Value Hysteresis Activation Level Binary Threshold Value Figure 9 - Binary threshold deactivation schematics Specific Binary Threshold Channels Parameters The specific individual configuration parameters are: Apply threshold to: This parameter defines the analog channel to which the threshold applies. -
Page 36: Binary Delay Channels
– intelligent Small Site Supervisor - User’s Guide c) Create three levels of alarm for battery voltage. Create 3 binary threshold channels using the same source channel, each binary threshold having different activation and deactivation parameters. Then, when configuring the threshold channels, configure them with minor, major, and critical alarm levels. -
Page 37: Binary Equation Channels
– intelligent Small Site Supervisor - User’s Guide Deactivation source: This is a source channel that may be used to deactivate a binary delay channel. Deactivation delay: As for the activation delay, the deactivation delay is used to further postpone the action of the deactivation source (debouncing). -
Page 38: Binary Manual Channels
– intelligent Small Site Supervisor - User’s Guide Specific Binary Equation Channel Parameters The specific, individual configuration parameters are: Equation: The binary equation itself is the only parameter. Using the Configuration Tool, you will have a user-friendly interface to build the equation. -
Page 39: Analog Hold Channels
– intelligent Small Site Supervisor - User’s Guide Specific Binary Manual Channel Parameters The specific individual configuration parameters are: Minimum user access level: This is the minimum user access level required in order to be able to change the status of the binary manual channel through the iS interface. -
Page 40: Figure 10 - Analog Hold Channel Schematics
– intelligent Small Site Supervisor - User’s Guide Trigger Peak+ Peak+ Average Analog Channel Peak- Peak- Binary Channel Figure 10 - Analog hold channel schematics Specific Analog Hold Channels Parameters The specific individual configuration parameters are: Analog source channel: This is the analog channel to which the analog hold function will apply. -
Page 41: Analog "Binary Occurrence Counter" Channels
– intelligent Small Site Supervisor - User’s Guide c) Return battery voltage upon a battery disconnect condition. Set your source channel as the battery low voltage disconnect binary input channel. Then set the analog hold to return the actual value from the battery voltage analog input channel. -
Page 42: Analog Computation Channels
– intelligent Small Site Supervisor - User’s Guide Analog Computation Channels Each analog computation channel performs one single calculation on a list of analog channels. Analog computation channels calculate average, summation, minimum and maximum values on the specified analog channel list. While analog hold channels perform operations on a single channel, analog computation channels operate on several channels. -
Page 43: Analog Polynomial Channels
– intelligent Small Site Supervisor - User’s Guide Analog Polynomial Channels Analog polynomial channels permit customizing a complex mathematical equation from one or two analog channels. A basic polynomial is provided, where you can specify channels and enter coefficient values: + By + Cxy + Dx + Ey + F Where x and y are the analog source channels, and A, B, C, D, E and F are the... -
Page 44: Analog Manual Channels
– intelligent Small Site Supervisor - User’s Guide Analog Manual Channels Analog manual channels are very similar to binary manual channels. The difference is that instead of simply specifying an ON or OFF status, you may specify any analog value in the range configured in the analog manual channel. For optimum security and operation, it is important to specify the access level necessary to activate and deactivate binary manual channels. -
Page 45: System Channels
– intelligent Small Site Supervisor - User’s Guide System Channels Introduction to System Channels The main purpose of system channels is to signal an abnormal condition of the monitoring unit or its peripherals. That is, the unit self-monitors and returns warning or errors using the system channels. -
Page 46: Using System Channels
– intelligent Small Site Supervisor - User’s Guide System Module Module (main or add-on) failure System Real Time Clock RTC failure or not initialized System Lithium Cell Fault Or Low Low or bad Lithium battery System RS-232 CRAFT DCE RS-232 CRAFT DCE port Port fault failure System Test Mode Active... -
Page 47: User Definition
– intelligent Small Site Supervisor - User’s Guide User Definition Users are defined using the iS Configuration Tool. You specify parameters for each user you define. The most important parameter here is the access level. There are 3 access levels that grant different rights to users. They are: •... -
Page 49: Chapter 4
– intelligent Small Site Supervisor - User’s Guide C H A P T E R Messaging Messaging is used to notify the users of a condition they want to be aware of. Messaging is configurable to adapt to your needs and requirements. Each iS port (Ethernet, serial and MODEM) may be used to send a message, using one of several available protocols (SNMP for traps, SMTP for e-mails, Telnet or... -
Page 50: Schedules
– intelligent Small Site Supervisor - User’s Guide Schedules Schedules contain the information concerning the destination, the protocol and the physical communication port to use, and the time frame at which the message is to be sent. It is important to understand that when a binary channel activates a message, the system will also use the autonomous message to look at its schedules to know if the actual time is in the active time slot of one of its schedules (up to four schedules may be specified for each message). - Page 51 – intelligent Small Site Supervisor - User’s Guide An extended number of tags may be used: This tag will indicate the value of the binary channel that Source channel value activated the autonomous message, at the time the condition (at condition) occurred.
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Page 52: Using Autonomous Messages
– intelligent Small Site Supervisor - User’s Guide Using Autonomous Messages a) Send an alarm message upon a high voltage condition. Create a message template using tags to insert the value of your battery voltage analog input channel, the date and time at the condition, etc. Then, create schedules to specify where the message is to be sent and which message template to use. -
Page 53: Chapter 5
– intelligent Small Site Supervisor - User’s Guide C H A P T E R Data Logging Data logging allows you to record site data for further analysis and trending. Data logging produces files that may be downloaded using the iS ’s FTP interface or, more simply, the Web interface. -
Page 54: History File Reset
– intelligent Small Site Supervisor - User’s Guide MULTITEL Inc. - intelligent Small Site Supervisor Software Version M1.0.0.7 Unit Demo Site location 02/03/08 11:29 Binary Data Logging Channel Name Value Occurrence Date Time BLU1 Supervisor 2 02/03/08 11:29:13 BTH7 High Temp Threshold... -
Page 55: Analog Data Logging
– intelligent Small Site Supervisor - User’s Guide Analog Data Logging The analog data logging offers you the possibility to record analog data in three different types of file. Unlike the binary data logging, which records data only from the binary transitions, this type of data logging allows you to configure the files that will log data from the events that occur in the analog channels. -
Page 56: Histogram File
– intelligent Small Site Supervisor - User’s Guide Note: When an analog detailed data logging file attains its maximum recording capacity; that is, according to the configured allotted number of recordings for the specific events, every new complete event recording will replace the complete event allotted capacity in the file. However, if recording periods are started but not completed, the file will record each broken period following the first-in first-out principle until the entire file capacity is attained;... -
Page 57: Chapter 6
– intelligent Small Site Supervisor - User’s Guide C H A P T E R Interfaces to the iS The iS offers 3 main interfaces: A Web server, an FTP server and an SNMP interface. The Web page is the most commonly used interface, since it only requires an Internet browser to operate. -
Page 58: Figure 11 - Web Interface
– intelligent Small Site Supervisor - User’s Guide The iS ’s web page is hosted in the device. It presents, in one screen, all system statuses and alarms. Once logged in, the screen is divided in four parts: Figure 11 - Web Interface... -
Page 59: Using The Web Interface
– intelligent Small Site Supervisor - User’s Guide The Header contains Multitel logo, the site name and active alarms, sorted by level. Each binary channel’s alarm level is defined upon its configuration. The Main menu contains links to the alarms page, the download page, the system information page, and derived channels page. -
Page 60: Figure 12 - Alarms Page
– intelligent Small Site Supervisor - User’s Guide Alarms Alarms are easily accessible by clicking on the Active Alarms link in the main menu, which will take you to the alarms page. This page contains all active alarms in the system. -
Page 61: Figure 14 - System Page
– intelligent Small Site Supervisor - User’s Guide System The System Information page provides basic site information, such as the IP address of the unit, its version, and its date and time. The System Information page also permits setting the system’s date and time easily, to engage and disengage test mode, as well as to reset occurrence counters. -
Page 62: Figure 16 - Calibration Page
– intelligent Small Site Supervisor - User’s Guide Calibration Click on the device I/O module link (in Figure 16, labelled iS -3SH) to access the hardware information. From there, you can calibrate analog channels by clicking on the calibration icon beside the channel. From the calibration page, you can adjust the offset and the gain simply by entering the value and clicking on the proper button. -
Page 63: Ftp Interface
– intelligent Small Site Supervisor - User’s Guide IMPORTANT: It should not be forgotten that when operating in Test Mode, false alarms can be generated. Only users with Supervisor access can activate test mode. Once the Supervisor logs off, all channels in test mode return to normal mode and their actual values. Figure 17 - Test Mode Page FTP Interface The FTP interface provides a very simple access to downloading configuration and... - Page 64 – intelligent Small Site Supervisor - User’s Guide All iS s are password-protected, to avoid unauthorized entry and to protect your configuration and data. When you connect to the iS , you will be prompted for a user name and password. Once a valid user name and password have been entered, you are granted access to the FTP interface.
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Page 65: Snmp Interface
MIB must be integrated into the SNMP manager to interface to. For more information, talk to a Multitel representative. Note that the integration into the industry standard HP OpenView SNMP Manager provided with the unit is done using a simple script. -
Page 67: Chapter 7
– intelligent Small Site Supervisor - User’s Guide C H A P T E R Pass-Through This chapter will explain the pass-through capability of the iS . This function is easy to set up and provides a way to connect legacy devices to an Ethernet network (LAN). -
Page 68: How Does Pass-Through Work
– intelligent Small Site Supervisor - User’s Guide How Does Pass-Through Work When enabled and properly configured, the pass-through will have a TCP port “listening” for an incoming request to establish a connection. If the third party knows the IP address of the iS and the TCP port number that was configured for pass- through, then this third party will be able to emit a request for a connection. -
Page 69: Configuring Pass-Through
– intelligent Small Site Supervisor - User’s Guide Configuring Pass-Through To use the pass-through feature, you first have to enable and configure it, using the Configuration Tool. Refer to the iS Configuration Tool on-line help files to see exactly how to perform this action. Using the Serial Ports Involved in Pass-through Since pass-through establishes a point-to-point connection between a third party (remote computer) and a serial device, the serial port of the iS... -
Page 71: Chapter 8
– intelligent Small Site Supervisor - User’s Guide C H A P T E R Configuring the iS The iS is very flexible and customizable, enabling you to tailor it to your site’s needs and requirements. To help you achieve this task, a configuration software is available, the iS Configuration Tool. -
Page 73: Installing The Is
– intelligent Small Site Supervisor - User’s Guide C H A P T E R Installing the iS The iS was designed to be easy to install, with a minimum number of tools and connections required. To guide you through the installation process, read the Installation Guide provided with the iS... -
Page 75: Maintenance
– intelligent Small Site Supervisor - User’s Guide C H A P T E R Maintenance The iS monitoring system requires little maintenance. Except for the replacement of the memory back-up battery, there are no field replaceable parts inside the unit. Back-up Battery CAUTION: do not attempt any other repair than changing the back-up battery. - Page 76 – intelligent Small Site Supervisor - User’s Guide To replace the battery, follow the steps described below. The recommended battery type is CR2032, which is a widely used and readily available type of lithium battery. If done properly, replacing the battery is a simple operation.
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Page 77: Calibration
Calibration Analog channels are calibrated at the time of manufacturing. No further calibration should normally be required. Contact Multitel if any calibration is needed. Troubleshooting This section provides a list of the problems that may occur and their probable causes. - Page 78 – intelligent Small Site Supervisor - User’s Guide System Configuration File Configuration file problem Possible causes: Invalid file CRC, Size out of range, Invalid content, Configuration does match hardware options System Date Date changed Not a failure Turns ON and OFF rapidly. Tracks date changes.
- Page 79 – intelligent Small Site Supervisor - User’s Guide Output channel troubles Fault Symptom Conditions Possible causes The system does not Upon Bad channel configuration: Check channel configuration control an output installation: Configuration Tool (channel binding). channel. Anytime: Defective connection; check for corroded contacts or damaged wires.
- Page 80 – intelligent Small Site Supervisor - User’s Guide The RS-232 link Verify that the protocols and baud rates of the port and the external operates but equipment are set to the same parameters. generates strange One of the control signals is floating. Verify the cable. characters.
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Page 81: Troubleshooting Without Communication
– intelligent Small Site Supervisor - User’s Guide Troubleshooting without communication. Fault Symptom Possible causes All LEDs are No power is applied to the unit. Verify that voltage is present on the power input extinguished. terminals. Input voltage is too low: the power supply operates with a hysterisis. -
Page 83: Chapter 11
– intelligent Small Site Supervisor - User’s Guide C H A P T E R Contacting MULTITEL Our Customer service and Technical support technicians are always ready to answer any questions you may have about this product. Simply call, write to us or visit our Internet site where you will also find FAQ’s for... -
Page 85: Chapter 12
– intelligent Small Site Supervisor - User’s Guide C H A P T E R Appendix A OPERATION OPERATOR OPERANDS TRUTH TABLE (ANY ORDER) & ON & ON = ON ON & OFF = OFF ON & DIS = ON ON &... -
Page 87: Index
– intelligent Small Site Supervisor - User’s Guide C H A P T E R Index Binary LED · 28 Binary Manual · 34 Access Binary Output · 26 Levels · 51 Binary Threshold · 29 Supervisor · 51 Configuration ·... - Page 88 Web interface · 17, 19, 48, 52, 53 Schedules · 45 Alarms · 54 Calibration · 56 tags · 45 Categories · 54 Multitel, contacting · 71 device menu · 53 Downloading · 56 Occurrence Counter · 22 header · 53 main menu · 53 main screen ·...
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