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Table of Contents
Summary of Contents for Access AccessPhone
- Page 1 AccessPhone Get Started A Friendlier Home Phone Service...
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Page 2: Important Numbers
Important Numbers 24/7 Customer Service 1-866-363-2225 For all customer care & billing inquiries, to set up new services, change existing services or for product information Press 1 Reporting trouble with existing services Press 2 For office hours, retail locations or to speak to our receptionist Press 3 Fax (Head Office) - Page 3 The following features come standard with every AccessPhone Package: • Name Display • Number Display • Unlimited Local Calling • No Network Access Fees • No Time-Of-Day Restrictions • Basic White Pages Listing FREE Long Distance Between • AccessPhone Customers • E911 compatible •...
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Page 4: Primary Line
Available Line Types Primary Line A primary line is just that –a fully featured, main number line that identifies you with Access. Use your current local phone number, or get a new number. Secondary Line It’s secondary, but it’s still a fully featured line. This line allows another separate phone number under your primary account. -
Page 5: Included Features
AccessPhone subscriber, Access is your long distance provider. Permission is not needed from Access to switch to an alternate long distance provider (arrangements must be made with the provider of your choice). If you choose to do so, your current Access features and phone service will remain unchanged.*... -
Page 6: Call Trace
Initiate a Call Trace by dialing *57 immediately after hanging up. A Call Trace record is initiated at our Access Central Office. You can then file a complaint about the offending call with your local police. The details of the Call Trace record are kept confidential, and will only be released to an authorized law enforcement official. -
Page 7: Automatic Callback
*69 either. Repair & Maintenance If you are experiencing service issues with your new Home Phone service, please dial 611 to be routed to the AccessPhone technical service centre. If your phone is completely out, call 1-866-363-2225 from an alternate phone. - Page 8 Police/Fire/Ambulance Enhanced Service In an emergency, dial 911. All Enhanced 911 Call Handling Services are available on your Access lines. Enhanced 911 gives emergency operators Automatic Location Information (delivered onto their screens at the time they receive your call), as well as call control features such as Call Hold, Off Hook Ringback (Howler), On Hook Ringback (ERB), and Force Disconnect.
- Page 9 Access To Directory Assistance 411 You get standard Directory Assistance access— simply call the numbers listed below. Charges apply as follows: Call Type Rate 411: Directory Assistance Saskatchewan (Local) 1-AREA CODE-555-1212: All Regions Long Distance Directory Assistance...
- Page 10 Access To Operator Services To access Operator Services, dial 0. For automated collect calls, dial 0 + the number you wish to reach. Charges apply as follows: Call Type - All Regions Rates* Person/Person An operator assisted call that confirms the called party is available before connecting the call.
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Page 11: Optional Features
Accessing Voicemail Retrieving Messages From Your Own Telephone Dial *98 to access your Voicemail from your home line. Enter your security code (password). Follow the prompts to retrieve your messages or access your Voice Messaging features. *These features can be added to your service for an additional fee. - Page 12 Retrieving Messages Away From Home Not at home? No problem. Access your voicemail away from home by dialing the phone number listed below. Regina 306-559-6245 (includes Coppersands, White City, Emerald Park and Pilot Butte) Balgonie 306-702-6245 Kamsack 306-709-6245 Battlefords 306-499-6245...
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Page 13: Call Waiting
Call Waiting You’re on the phone for an hour. Did you miss any calls? You don’t have to, with Call Waiting. While on the phone, an incoming call is announced—you hear the beeps, and the caller hears the line ‘ring’. To accept the incoming call, quickly press the receiver (hang up) and release. -
Page 14: Call Forwarding
Call Forwarding Going somewhere? Forward your incoming calls to a different number (that you specify). Forwarded calls are not re-routed back to your Voicemail if unanswered. If the forwarded number is long distance, charges will apply to subscriber not caller. Dial *72, listen for three short tones, then dial the number to which you want to forward the call. -
Page 15: Visual Call Waiting
Non-Published Number The ultimate privacy. Your number is not published, anywhere. Local paper directories, online directories, and Operator and Directory Services do not have access to your phone number. Visual Call Waiting* If your phone has a three-line display, the incoming Name and Number will be displayed, even though you’re already... - Page 16 Alternate Numbers-Select Ring With this Optional Service Feature, subscribers can add up to two additional phone numbers to a Primary or Secondary Line. Each Alternate Number is delivered with a distinctive ring tone, indicating to the subscriber which number had been dialed. Subscribers may choose an Alternate Number in the same local exchange as the primary number.
- Page 17 Verified Account Code This optional feature allows subscribers to require the correct entry of a 4-digit numeric password before allowing Long Distance calls to be placed on their telephone service. The 4-digit numeric password is selected by the subscriber at the time they order their telephone service or, at a later time when they order the Verified Account Code option.
- Page 18 Voicemail (i.e. it’s one-way only). Voicemails are sent to both email and the usual Voicemail system, allowing you to easily access your messages. There can only be one Unified Messaging service (email address) per primary/secondary telephone number.
- Page 19 Any calls made to the UK that begin with 44+870; 44+845; 44+844; 44+871 and 44+70 are rated as mobile calls and are not included in our unlimited long distance package. When you switch to AccessPhone your current phone provider and long distance will be automatically cancelled.
- Page 20 Voice Mailbox Navigational Chart Common Keys Main Menu 1. Message Review # – End Input and Move Forward 2. Send Message * – Cancel Input and Move Up 3. Greetings 0 – Helpful Hints 4. Settings 8 – Pause and ResumeVoicemail 6.
- Page 21 Option 4: Settings 2 - Handsfree or Timesaver Option 3 - Security 5 - Notifications 6 - Additional Setting Handsfree or Timesaver Option 1 - Change Autoplay Options 2 - Change Settings for Urgent Messages 3 - Change Voicemail Preferences * - Exit Security 1 - Change Pin...
- Page 22 You still use your regular telephone, with your existing jacks. It all stays the same. The only difference is that when you pick up the phone, Access is supplying you with a digital-quality line, with digital features, and of course the low, low rates.
- Page 23 No, 1-900 services are not supported through our phone network. Will AccessPhone support incoming collect calls? Access Communications currently does not support incoming collect calls, as the 3 party collect call management companies must initiate the agreement. This service may become available in the future.
- Page 24 Build the plan that’s right for you. www.myaccess.ca/builder 24/7 Customer Service 1-866-363-2225 Regina (Head Office) • 2250 Park Street Estevan • 1126 6th Street Humboldt • 645 Main Street La Ronge • 712 Finlayson Street Melfort • 620 Saskatchewan Avenue SE North Battleford •...