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Table of Contents
Troubleshooting
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Summary of Contents for Optoma TouchBeam Interactive
- Page 1 TouchBeam Interactive TouchBeam interactive User manual...
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Page 2: Table Of Contents
Table of contents Usage Notice…………………………………………………………………………………………………………………………….. 2 Precautions...………………………………………………………………………………………………………………………………….2 How it works…………………………………………………………………………………………………………………………………..2 Package overview……………………………………………………………………………………………………………………….3 Before Installation – Environment Check…………………………………………………………………………………….4 TouchBeam installation information……………………………………………………………………………………………….5 Whiteboard guidelines…………………………………………………………………………………………………………………..6 Measuring projection surface flatness………………………………………..……………………………………………..10 Installation Guide……………………………………………………………………………………………………………………..11 Installation workflow………………………………………………………………………………………………………………….…11 Installing the mount……………………………………………………………..………………………………………………….….12 Step 1: Attach the wall plate to the wall….………………………………………………………..……………..…………..12 Step 2: Attach the projector to the mount plate.……………………………………………………………..…………..13 Step 3: Attach the projector to the mount…..…………………………………………………………………..…………..14 Step 4: Adjusting the projected image size………………………………………………………………….…..……………15... -
Page 3: Usage Notice
Usage Notice Please follow all warnings, precautions and maintenance as recommended in this user's manual. Warning - Do not disassemble the TouchBeam module. Warning - Do not use, store, or leave the TouchBeam module near fire, or in places with a high temperature, e.g., in direct sunlight, or in sun-heated cars. -
Page 4: Package Overview
Package Overview TouchBeam module 2x (M2 6mm) screws 2x (M6 6mm) screws Interactive cable 2x Alignment Card TouchBeam bracket 5m USB cable Double sided tape 2x Passive pens CD user manual... -
Page 5: Before Installation - Environment Check
Before Installation - Environment Check Before setting up and installing the projector and TouchBeam module ensure that the power supply and wiring work for the installation location of the mount in advance. Note: • Install the projector away from other electrical devices such as florescent lights or air conditioners. -
Page 6: Touchbeam Installation Information
TouchBeam installation information Before installing the TouchBeam module, the projection surface must meet the following conditions/criteria: 1. The screen surface is a flat, smooth surface with no unevenness of more than 5mm. The surface can either be a flat wall or a whiteboard. For details on how to check surface flatness see page 8. - Page 7 • FullHD 1080p - Minimum Image is 80” / Maximum Image Size 100” • WXGA 1280x800 - Minimum Image is 85” / Maximum Image Size 115” • From the top of image area, a 1” to 7” gap must exist between the top of the projector image and the bottom of the laser curtain module.
- Page 8 Whiteboard Setup for Aluminum Frames larger than 0.12” (3mm) When installing the TouchBeam module on a whiteboard please follow the guidelines below for standard aspect ratio (4:3, 16:10 and 16:9) image sizes.
- Page 9 Notes If the whiteboard frame thickness is greater than 0.12” (3mm) the light can reflect off the whiteboard (detected by IR camera) resulting in interference -- compromising touch/interactive functionality. To prevent this from happening, we recommend a 2” (50mm) border/gap around the projector image -- instead of 0.40”...
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Page 11: Measuring Projection Surface Flatness
Measuring projection surface flatness Criteria: overall surface flatness should have variance of less than 5mm. Equipment: leveling instrument (1.2~1.5m) and thickness gauge. Split projection area into 16 segments equally as shown on chart below. Place leveling instrument on whiteboard. Insert the 5mm thickness gauge at point 1~9 positions following below order: Horizontal: Vertical:... -
Page 12: Installation Guide
Installation guide Installation workflow o Install the projector mount (See mount installation guide) o Attach the projector to mount (See mount installation guide) o Connect sources to the projector o Adjust projected images (See mount installation guide) o Install the whiteboard (See whiteboard installation guide) o Install the TouchBeam module ... -
Page 15: Installing The Whiteboard
Installing the whiteboard • Please refer to the whiteboard installation instructions Note: The whiteboard and projector should be installed centrally to each other. The bottom of the image must be a minimum of 0.40” (10mm) from the bottom of the whiteboard border. Enough room must be left on top for the TouchBeam module. -
Page 16: Installing The Touchbeam Module
Installing the TouchBeam module Step 1: Mounting the TouchBeam module 1. Open top cover with a screwdriver. 1.2 Mount bracket to whiteboard or wall The module must be installed ABOVE the top of the projected image There MUST be at least 4” (13.5cm) between the top of the projected image and the bottom of the TouchBeam module therefore the mounting bracket for the TouchBEAM module should be installed 5”... - Page 17 Adhere double-sided tape (enclosed in accessory box) onto bracket, then attached onto the whiteboard.
- Page 18 1.3 3b Long-term use: Use screws to fix the TouchBeam bracket onto the whiteboard: Φ O= Drill tip: 2.3mm Screw type: M3x6L Φ O Screw head: <5.5mm, thickness <2.5mm 1.4 Attach the module to the bracket with screws 1.5 Connect the interactive cable into the TouchBeam module Note: The right-angle connector must plug directly into the TouchBeam module.
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Page 19: Step 2: Install Utility Software
Step 2: Install TouchBEAM Utility Software 1. System requirements To ensure normal operation of the touch function, your computer must meet the system requirements shown in the table below. System requirement Operating system Microsoft Windows XP (SP3)/Windows 7 (32bit/64bit)/Windows 8 (Must be installed. -
Page 20: Step 3: Initial Setup
Step 3: Initial Setup For first time setup, follow the installation guide to complete the installation procedure (... -
Page 21: Step 4: Operation Mode
Step 4: Operation Mode Windows 7 and Windows 8 operating systems support multi-point touch control. Users can select default Touch Mode ( ) for multi-point touch, Or switch to Pen Mode ( ) when using the light pen (IR pen). Please note: Windows XP and MAC operating systems only support single-point touch... -
Page 22: Step 5: Touchbeam Alignment
Step 5: TouchBeam Alignment 1. Press the button to switch to visible light mode (The Red LED will blink continuously) LED indicator Mode Blue LED Red LED Description IR Laser mode Solid IR laser ON Visible light mode Solid Blinking Visible light ON (IR Laser OFF, touch disabled) Error Solid... - Page 23 4. Rotate the grey knob counter-clockwise, until both beams are symmetrically at the same level. 5. Rotate black knob counter-clockwise, moving both beams downwards until they hit whiteboard frame. To check the beam height with alignment sticker for the both the left and right beams – place the alignment sticker horizontally 0.25”...
- Page 25 6. Press the button on the TouchBEAM model to switch to IR mode (The Blue LED will stay solid). LED indicator Mode Blue LED Red LED Description IR Laser mode Solid IR laser ON Visible light mode Solid Blinking Visible light ON (IR Laser OFF, touch disabled) Error Always ON Error of LD module occurred.
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Page 26: Step 6: Touch Area Setting
Step 6: Touch Area Setting A. Select Auto Touch Area Setting: Note: Quit all software applications • Reduce ambient light (dim) • Do not obstruct or shake lens during Touch Area Setting • Check if projection image is clear. If not, adjust focus to sharpen the image •... - Page 27 B-1. The camera will capture and display the projection image -- a Touch Area window will appear. If the captured image is not clear enough, please change the “Ambient light mode” from “Auto” to “Bright” or “Dim” (according to the actual amount of ambient light in the room).
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Page 28: Step 7: Calibration
Step 7: Calibration A. Select Auto Calibration Note: If the failure message appears, follow the steps shown below to troubleshoot the issues. • Close all software applications • Reduce ambient light • Do not obstruct or shake lens during calibration •... -
Page 29: Step 8: Touch Sensitivity
Step 8: Touch Sensitivity When touch function is unresponsive or intermittent (dead zones) -- you can adjust the sensitivity by adjusting the Touch Sensitivity level. Default: 4 (best for classrooms and conference rooms) Max.: 10 (most sensitive – best for creative artists) Min.: 0 (least sensitive) -
Page 30: Step 9: Troubleshooting Viewer
Step 9: Trouble-shooting Viewer Sometimes infrared red light (IR light) from ambient light sources may interfere with touch performance. The IR light viewer is a troubleshooting tool which displays real time images of the environment. Use the tab on the left side of the screen to switch to the IR light viewer. Any infrared light interference is now shown in the window. -
Page 31: Appendix
Appendix Troubleshooting Q1 Why won’t the PC boot when the USB cable is connected to the projector? 1. Unplug USB cable from PC; or 2. Go to BIOS setup page of PC and modify the “Boot priority order.” Choose Hard disk as top priority, save the change and reboot PC. - Page 32 Q3 Why is the utility icon ( ) red and not green ( Red icon ( ) indicates a failed connection. This may be caused by the following: 1. Unplug/re-plug in the USB cable and check again. 2. Switch to another USB port and check again. 3.
- Page 33 Q5 When should Calibration and Touch Area Setting be completed? Please perform Calibration and Touch Area setting during first installation. If the projector or whiteboard is moved, Touch Area Setting and Calibration should be performed again. When Laptop/PC resolution is changed, calibrate again. For better accuracy, please complete manual calibration.
- Page 34 2. Please follow the troubleshooting steps shown below to perform Auto Calibration and Auto Touch Area Setting again. a. Quit all software applications b. Reduce ambient light c. Do not obstruct or shake lens during Calibration d. Check if projection image is clear. If not, adjust focus to sharpen the image. e.
- Page 35 particles are observed, gently clean the optical port with dust blower. What to do when the touch function is not accurate? Touch accuracy may be impacted when the Windows default display has been changed. 1. Go to the setting page <Start menu/Control Panel/Appearance and Personalization> Select “Smaller - 100%(Default) ”...
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Page 36: Interactive Cable Layout
Appendix Interactive cable layout... -
Page 37: Distance Calculator
Distance calculator Image size 0.219m 0.472m 1.422m 1.066m 1.777m / 70” 0.181m 0.37m 1.57m 0.252m 0.505m 1.521m 1.141m 1.879m / 75” 0.194m 0.38m 1.64m 0.287m 0.540m 1.627m 1.220m 2.033m / 80” 0.207m 0.40m 1.75m 0.354m 0.607m 1.828m 1.371m 2.285m / 90” 0.233m 0.43m 1.92m... - Page 38 1080p 0.193m 0.446m 1.770m 0.996m 2.031m / 80” 0.179m 0.37m 1.49m 0.244m 0.497m 1.972m 1.109m 2.263m / 89” 0.200m 0.39m 1.63m 0.249m 0.502m 1.992m 1.121m 2.286m / 90” 0.202m 0.39m 1.64m 0.305m 0.558m 2.214m 1.246m 2.541m / 100” 0.224m 0.42m 1.79m Ultra wide* 0.467m...
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Page 39: Specification
Specification I. TouchBeam Touch Module Laser Safety Class 1 Curtain to Screen 20mm ~ 100mm @75”~115” XGA/WXGA/1080p Distance 40mm ~ 100mm @ 120”~140” 16:6 ultra-wide LED Indicator Blue/Red I/O Port Interactive Jack x1 ID Size(W*L*H) 150.0 (W) x 50.0 (L) x 40.0 (H) mm Weight <330g Power Consumption...
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