Related Manuals for Caretrak MobileDefender S
Summary of Contents for Caretrak MobileDefender S
- Page 1 MobileDefender™ Model S Fall Detection User Guide Terms and Conditions Version 2.2...
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Page 2: Table Of Contents
1.10 Product Specifications ………………………………………………. 8 1.11 Limited Product Warranty …………………………………………. 9 1.12 Caretrak Portal & Alerts Overview ………………………..... 10 1.13 Important Information – Emergency Response service …… 12 1.14 Terms and Conditions ………………………………………………. 13 1.15 What’s Included in the box •... -
Page 3: Getting Started
• Review your Welcome email sent from info@caretrak.ca that contains information for setting up your services and logon information to access your Caretrak Portal & Alerts. If you did not receive your Welcome email, please check your email Junk folder and ensure that info@caretrak.ca... -
Page 4: Buttons And Indicators
Mobile Defender User Guide 1.2 Buttons & Indicators Side Speaker Emergency Button Power Status LED Cellular Status LED GPS Status LED Bluetooth Status LED Microphone Power Button Lanyard Holes SIM Card Compartment Battery Charging Contacts Page 4... -
Page 5: Led Light Indicators
Mobile Defender User Guide 1.3 LED Light Indicators Power LED Shows Red Shows Yellow Only applies when device is on the Only applies when device is NOT on charging cradle the charging cradle State Battery power is low. This occurs Mobile Defender is being charged in Mobile Defender is either off or is when the battery capacity is at... -
Page 6: Charging The Device
Mobile Defender User Guide 1.4 Charging The Device • Connect charging cradle to adapter and plug into an outlet • Place device into charging cradle • Leave in the charging cradle for 3 to 4 hours to ensure a full charge (24 hours before the first use) •... -
Page 7: Emergency (Sos) Button
This will stop the audible alarm and suppress the sending of the notice to the Emergency Response Centre or caregiver. The fall advisory service can be enabled/disabled by calling Caretrak. The MD-S can be worn on a break-away lanyard around the neck or worn on the hip and the fall advisory service will work as expected. -
Page 8: Important Information
The Mobile Defender operates on a reliable national network with estimated 94% coverage across Canada The Mobile Defender is for use with monthly services offered by Caretrak only. The device is not compatible and will not operate with any other service. Tampering or removal of the SIM card included in the device will affect operation of the device and services. -
Page 9: Limited Product Warranty
Product meets applicable Industry Canada technical specifications and radio frequency guidelines 1.12 Limited Product Warranty Evolution Wireless Inc. / Caretrak warrants the Device against defects in materials and workmanship for a period of ONE (1) YEAR from the customer activation date applicable to such Device. If a defect exists,... -
Page 10: Caretrak Portal & Alerts Overview
Mobile Defender User Guide 1.13 Caretrak Portal & Alerts Overview The Caretrak Portal allows you to setup and customize text and/or email alerts to an unlimited number of contacts and keep your circle of care informed. Alert types: SOS button push, Low Battery, Power on/off Accessing the Portal: Go to https://caretrak.reliatrac.com... - Page 11 Devices tab. This is the phone mobile providers may ask contacts to sign-up or number used to call the device you may need to call providers to turn ‘on’ For any questions or inquiries, please call Caretrak Support at 1-855-333-3381 Page 11...
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Page 12: Important Information - Emergency Response Service
Receipt of SOS alerts from the Caretrak Portal If you have setup additional alerts to be sent to your care contacts from the Caretrak Portal, they will receive notice that the SOS button has been pushed. This is for informational purposes only. The... -
Page 13: Terms And Conditions
1.15 Evolution Wireless Inc., Terms and Conditions Evolution Wireless Inc. (“Evolution Wireless”) is a distributor of third party If using the Caretrak Mobile Defender, ensure that the SOS Call devices and services (collectively, the “Products”) including mobile personal Button on the Device is pressed manually until it vibrates in order •... - Page 14 Location Service location information from the Device. Please visit caretrak.ca/privacy to review the associated Privacy Policy to learn how Evolution Wireless handles your Evolution Wireless does not guarantee the availability of the GPS network. GPS technology for location services works best when there is line–of–sight...
- Page 15 Mobile Defender User Guide notice of material changes either in your monthly bill or separately. If we Return of device upon termination (rental) increase the price of any of the Services to which you subscribe, beyond the limits set forth in your Agreement, we will disclose the change at least one You must call Customer Service to obtain an authorization number and the billing cycle in advance (either through a notice with your bill, through an e- return must be post-marked (or otherwise delivered to the relevant carrier or...
- Page 16 CHARGES THAT YOU HAVE PAID TO US UNDER THIS AGREEMENT. THESE Limited Product Warranty: For the purchasers and users of Caretrak Mobile Defender, the limited product AGREED UPON DAMAGES ARE NOT A PENALTY; RATHER, THEY ARE YOUR warranty is as follows:...
- Page 17 Last updated: October 15, 2018 These Terms are subject to change. Any changes will be immediately reflected Contact Information: If you have any questions or concerns regarding these Terms please contact: on our website Customer support: 1-855-333-3381 Email: info@caretrak.ca Page 17...
- Page 18 Mobile Defender User Guide Thank you for choosing Caretrak Caretrak Customer Support 1-855-333-3381 Page 18...
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