Troubleshooting - HKS 13M4 User Manual

Before contacting our service department you can go through the following for
possible solutions.
Problem
TV will not turn on
No picture, no sound
Poor picture, sound OK
Audio noise
No audio
Photos, videos and music from a USB
device are not displayed

Troubleshooting

Solution
• Make sure the power cord is
plugged in.
• The batteries in the remote control
may be drained; replace the
batteries.
• Check the cable between TV and
antenna/external AV device.
• Press the power button on the
remote.
• Press the SOURCE button the
remote, then press the
repeatedly to select the TV source.
• Check the cable between TV and
antenna/ external AV device.
• Try another channel, the station may
have broadcast difficulties.
• Adjust the brightness/contrast in the
Video menu.
• Check that the unit is set to PAL
• Check if the cables are connected
properly.
• Move any infrared equipment away
from the TV.
• Make sure the volume is not turned
off or set to minimum.
• Check if the USB storage device
is capable of mass storage, as
described in the documentation that
came with the storage device.
• Check if the USB storage device is
compatible with the TV
• Check if the audio and image file
formats are supported by the TV.
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