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Summary of Contents for TowGo Trailer Backup Navigation Aid
- Page 1 The TowGo Trailer Backup Navigation Aid™ ® USER’S GUIDE ™...
- Page 2 April!1,!2019 The!wordmarks!“TowGo”!and!“Tell!your!trailer!where!to!go”!are!registered!trademarks!of!TowGo,!LLC.! “Bluetooth”!and!“Android”!are!trademarks!of!their!respective!owners!
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Page 3: Table Of Contents
CONNECTING THE TRAILER HITCH SENSOR POWER CABLE ........12 POWERING THE TRAILER HITCH SENSOR ..............12 ATTACHING THE STEERING WHEEL SENSOR ..............12 THE TOWGO APP GETTING STARTED WITH THE TOWGO APP..............13 GETTING AROUND THE APP ..................13 CONNECTING AND CONFIGURING YOUR SENSORS..........14 CONNECT TO YOUR TRAILER HITCH SENSOR .............14 CONNECT TO YOUR STEERING WHEEL SENSOR ............15... -
Page 4: Notices
STEERING!WHEEL!&!TRAILER!HITCH!SENSOR:! USA! %“This%device%complies%with%Part%15%of%the%FCC%Rules.%%Operation%is%subject%to%the%following%two%conditions:% (1)% this% device% may% not% cause% harmful% interference,% and% (2)% this% device% must% accept% any% interference% received,%including%interference%that%may%cause%undesired%operation.”! “Changes% or% modifications% not% expressly% approved% by% TowGo,! LLC! could% void% the% user’s% authority% to% operate%the%equipment.” “This%equipment%has%been%tested%and%found%to%comply%with%the%limits%for%a%Class%B%digital%device,%pursuant% to%Part%15%of%the%FCC%Rules.%%These%limits%are%designed%to%provide%reasonable%protection%against%harmful% interference%in%a%residential%installation.%This%equipment%generates,%uses%and%can%radiate%radio%frequency% energy%and,%if%not%installed%and%used%in%accordance%with%the%instructions,%may%cause%harmful%interference% to%radio%communications.%%However,%there%is%no%guarantee%that%interference%will%not%occur%in%a%particular%... - Page 5 The wordmarks “TowGo®” and “Tell your trailer where to go®” and other names, trademarks, service marks, etc. are owned by TowGo, LLC (“Company Marks”). You may not use Company Marks in any manner or in connection with any manner that may cause confusion as to the source of any product or service, that implies Company’s endorsement, sponsorship, relationship with, etc.
- Page 6 We respect your privacy and are committed to protecting it through our compliance with this policy (the “Privacy Policy”). Access to the App, the TowGo website, and/or use of the Services offered are subject to this Privacy policy. By accessing, registering with, or using the App, the TowGo website, and/or the Services offered therefrom, you are deemed to have accepted this Privacy Policy.
- Page 7 Contact Information To ask questions or comment about these Terms of Use, contact us via e-mail at: support@towgo.com General/Miscellaneous These Terms constitute the entire agreement between you and Company with respect to the subject matter contained herein and govern your use of the App, superseding any prior agreements between you and Company.
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Page 8: Thank You
THANK YOU FOR YOUR PURCHASE! Thank you for purchasing the TowGo Trailer Backup Navigation Aid.™ We are very happy to ® have you as one of our customers and we hope that our product will provide you with years of enjoyment. -
Page 9: About Your Steering Wheel Sensor
ABOUT YOUR STEERING WHEEL SENSOR Steering Wheel Attachment Straps LED Status Indicator Power/Initialize Button Strap Engagement Hooks (rear side) USB Battery Charging Port (inner top side – USB charging cable included in kit) Cosmetic Skirt BEFORE YOU GET STARTED Charge your Steering Wheel Sensor: Locate the USB charging cable that came with your purchase (or one of your own). -
Page 10: Install The Trailer Hitch Sensor
INSTALL THE TRAILER HITCH SENSOR The$Trailer$Sensor$should$be$attached$to$the$frame$of$the$trailer$just$behind$the$hitch$ball$coupler$using$ two$bolts$(5/16”$–$18$thread).$These$two$bolts$must$be$attached$to$your$trailer$such$that$(1)$one$bolt$is$ directly$above$the$other,$(2)$the$bolts$are$both$pointing$in$the$same$direction,$and$(3)$the$bolts$have$a$ vertical$spacing$between$1”$and$4½“.$Be$sure$to$install$the$two$bolts$securely$so$that$they$cannot$come$ loose$and$fall$off$the$trailer.$Install$the$Trailer$Sensor$such$that$it$is$as$close$or$closer$to$the$hitch$ball$ than$the$TLBracket.$The$sensor$does$not$have$to$be$centered$on$the$trailer.$ ATTENTION4–4You4must4purchase4the4following4parts4to4install4your4Trailer4Backup4Navigation4Aid:4 •$2$Bolts$(5/16–18)$having$a$langth$suitable$for$your$trailer$frame$with$nuts$and$lock$washers$ •$2$Clamping$Knobs$(with$5/16$–$18$female$insert)$ •$Any$other$mounting$hardware$(e.g.,$metal$bars)$needed$to$secure$the$bolts$to$your$trailer.$For$ mounting$ideas,$please$visit$https://www.towgo.com/install$ Note:$ the$ trailer$ sensor$ housing$ should$ be$ above$ the$ tongue$ such$ that$ the$ tongue$ will$ provide$ some$ protection$from$kicked$up$road$debris.$Position$the$trailer$sensor$assembly$close$to$the$coupler,$but$not$ so$close$that$the$coupler$latch$lever$can$collide$with$and$damage$the$sensor$arm.$ YOU4MUST4ADHERE4TO4THE4CRITICAL4INSTALLATION4INFORMATION4ON4THE4FOLLOWING4PAGE:! -
Page 11: Critical Information For Proper Installation And Operation
CRITICAL INFORMATION FOR PROPER INSTALLATION AND OPERATION!!! When$installed,$the$bottom$of$the$circular$portion$of$the$swing$arm$must%not%touch$the$sensor$housing.$ This$is$to$ensure$that$it$can$rotate$freely$and$that$it$will$not$suffer$stresses$that$could$break$the$internal$ mechanism.$ Be$ sure$ that$ the$ mounting$ bolts$ for$ the$ trailer$ hitch$ sensor$ assembly$ are$ installed$ one$ directly$above$the$other.$Also$be$sure$that$the$installed$stretch$cord$is$level$–$it$must$not$pull$up$or$down$ on$the$swing$arm.$ Failure$ to$ follow$ these$ instructions$ will$ void$ the$ warranty.$ No$ returns$ will$ be$ accepted$ if$ these$ instructions$are$not$followed.$ MEASURE THE DISTANCE FROM THE SENSOR TO THE HITCH BALL Once$you$have$mounted$your$Trailer$Sensor$Assembly$to$the$trailer,$measure$the$distance$(y)$from$the$... -
Page 12: Install The Hitch Receiver T-Bracket
INSTALL THE HITCH RECEIVER T-BRACKET The$Hitch$Receiver$T,Bracket$is$attached$to$the$hitch$receiver$using$a$U,bolt.$In$addition$to$your$TowGo$ Bracket,$you$must$purchase$the$following$parts$in$order$to$install$your$Trailer$Backup$Navigation$Aid:$ 1$U,bolt$(maximum$thread$size$of$5/16”)$ 1$U,bolt$Plate$(typically$included$with$U,bolts)$ 2$Lock,Washers$ 2$Nuts$ Install$the$bracket:$ 1) Slide$the$U"bolt$up$onto$the$hitch$receiver$from$below.$ 2) Place$the$U"bolt'Plate$down$onto$the$ends$of$the$U,bolt.$ 3) Place$the$TowGo$Bracket$down$onto$the$ends$of$the$U,bolt.$Center$it$left,to,right.$$ 4) Place$a$Lock"Washer$onto$both$U,bolt$ends.$ 5) Turn$a$Nut$onto$both$U,bolt$ends$and$tighten$into$place.$... -
Page 13: Measure The Distance From The Cord Attachment Point To The Hitch Ball
MEASURE THE DISTANCE FROM THE CORD ATTACHMENT POINT TO THE HITCH BALL The$Hitch$Receiver$Bracket$should$already$be$attached$to$the$hitch$receiver$using$a$ULbolt.$$ Measure$the$distance$(x)$from$the$centerline$of$the$ULbolt$to$the$centerline$of$the$hitch$ball$as$shown$in$ the$following$drawing:$ Measure$using$millimeters$or$inches$(if$inches,$measure$to$the$nearest$1/16$of$an$inch).$The$accuracy$of$ the$overall$system$is$affected$by$how$precisely$you$make$this$measurement.$ Note:$the$hitch$receiver$on$some$vehicles$is$located$below$the$vehicle’s$rear$bumper.$In$such$instances,$ the$bracket$can$be$installed$on$the$portion$of$the$hitch$ball$mount$(where$it$is$inserted$into$the$hitch$ receiver).$$... -
Page 14: Measure And Assemble The Stretch Cord
MEASURE AND ASSEMBLE THE STRETCH CORD The$ Stretch$ Cord$ must$ be$ measured$ and$ assembled$ according$ to$ your$ particular$ installation$ to$ ensure$ proper$ tension$ on$ your$ cord$ at$ all$ times.$ Failing$ to$ follow$ these$ instructions$ will$ damage$ your$ Trailer$ Hitch$Sensor,$prevent$proper$operation,$and$void$your$warranty.$$ 1) Insert$the$Stretch$Cord$into$the$hole$in$the$slot$in$the$Stretch$Cord$Attachment$Clip$(Cord$Clip).$ Insert$it$from$above$as$shown$in$the$left$side$of$the$picture,$above.$ 2) Tie$a$single$knot$near$the$end$of$the$cord$on$the$bottom$side$of$the$Cord$Clip$to$prevent$it$being$ pulled$back$through.$... -
Page 15: Connecting The Trailer Hitch Sensor Power Cable
If$ neither$ of$ the$ above$ two$ solutions$ apply$ to$ your$ setup,$ you$ will$ need$ to$ add$ a$ flat3four$ vehicle$ end$ socket.$ This$ can$ be$ done$ either$ by$ purchasing$ an$ adaptor$ that$ fits$ your$ vehicle$ and$ that$ provides$ two$ different$types$of$sockets$(one$to$fit$your$trailer’s$connector$and$a$flat3four$connector)$or$by$replacing$... -
Page 16: Getting Started With The Towgo App
You must be connected to the internet in order to download the APP. Do this step BEFORE you go out somewhere remote. Download and install the TowGo App onto your phone or tablet by following instructions at: https://www.towgo.com/downloads Launch the App. When it finishes starting up, read through the Terms of Use, check the box at the bottom of the Terms of Use and confirm your acceptance. -
Page 17: Connecting And Configuring Your Sensors
CONNECTING AND CONFIGURING YOUR SENSORS When connecting to your sensors or entering configuration data, be sure the sensors are powered up. Each sensor has a light on it to let you know it has power. Please refer to the troubleshooting section in the back of this guide if you think your sensor is without power. The trailer hitch sensor must be powered up and connected to configure the steering wheel sensor. -
Page 18: Connect To Your Steering Wheel Sensor
Remove the sensor from the steering wheel and locate the charging port on top. Use a mini USB cable to charge the steer sensor. (Note: the one supplied with your TowGo system can only be used for charging.) Once connected, signal strength bars will appear beside the steering wheel icon. -
Page 19: Configure Your Steering Wheel Sensor
It is very important to be as accurate as possible with these particular measurements for the best performance of your TowGo system. You can use feet, inches, meters, or centimeters. The first value is the wheel base of your towing vehicle. The wheel base can be found in the vehicle's owner’s manual or the manufacturer’s web site. -
Page 20: Configure Your Trailer Hitch Sensor
TowGo system. You can use feet, inches, meters, or centimeters. The first measurement is the length of your trailer from the center of your hitch ball straight back to the center of your axle. -
Page 21: Operation
OPERATION BACKING UP WITH THE TowGo APP... -
Page 22: Initialization
Always start out by initializing the system. To initialize the system, make sure your TowGo App is connected to both sensors and (1) drive forward in a straight line, (2) stop when your truck is steered straight ahead and your truck and trailer are in a straight line. -
Page 23: Display Guidance Features
ATTENTION: ALWAYS BE AWARE OF YOUR SURROUNDINGS. CONTINUOUSLY WATCH FOR PEOPLE, ANIMALS AND ANY OTHER OBSTACLES. THE TOWGO BACKUP TRAILER SYSTEM IS ONLY AN AID TO HELP YOU BACK UP YOUR TRAILER – IT IS NOT A... -
Page 24: Turning - The Red And Dark Blue Curved Lines
TURNING – THE RED AND DARK BLUE CURVED LINES Step 1: Get into position to backup through a curve Turn the steering wheel so that the Red Path Correction Arrow is pointing towards the side that you want the trailer to go. The size of the Red Arrow and the gap between the red and blue lines determines how quickly your trailer will get into position. - Page 25 Second, adjust how gradually you will correct your path. More gradual corrections are usually best unless something about your path requires otherwise. The TowGo App lets you know how quickly the path will be corrected; the smaller the Red Arrow (and the closer together the red and blue curved lines), the more gradual the correction.
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Page 26: Backing Straight - The White And Light Blue Lines
THE FLASH AND BEEP As your truck and trailer reach alignment, the TowGo App will Flash and Beep. Especially when you are new to the system, immediately stop your truck when the Flash and Beep occurs. -
Page 27: Advanced Maneuvers
CONTINUOUSLY WATCH YOUR SURROUNDINGS FOR PEOPLE, ANIMALS AND ANY OTHER OBSTACLES! Do not watch your TowGo App. (While you are new to the system, at the flash & beep, come to an immediate dead stop, adjust your steering, then go as follows…) Keeping your hand gripped in the same place on the steering wheel, very slowly start backing up. -
Page 28: Very Important Information Regarding Your Hitch Sensor And Stretch Cord
VERY IMPORTANT INFORMATION REGARDING YOUR HITCH SENSOR AND STRETCH CORD Always7remember7to7install7the7Stretch7Cord7before7using7your7TowGo®7Trailer7Backup7Navigation7 Aid.$ The$ Trailer$ Backup$ Navigation$ Aid$ will$ not$ work$ without$ a$ properly$ measured,$ knotted$ and$ installed$ Stretch$ Cord.$ Make7 sure7 the7 Trailer7 Sensor7 Assembly7 is7 securely7 attached7 to7 your7 trailer7 before7you7attach7the7Stretch7Cord.$ The7Stretch7Cord7must7be7properly7sized.$It$must$be$tight$when$the$trailer$is$turned$sharply$to$either$ side,$but$not$so$tight$that$the$tension$damages$the$hitch$sensor$or$breaks$the$Stretch$Cord$when$the$... -
Page 29: Troubleshooting
TROUBLESHOOTING If#you#are#not#seeing#your#sensor#in#the#list#of#available#sensors,#follow#these#steps:# Hitch&Sensor:&& 1)#Verify#that#you#are#looking#at#the#hitch#sensor#list#and#not#the#steer#sensor#list.# 2)#Check#the#LED#on#the#hitch#sensor.# •#If#the#LED&is&off,#the#problem#is#likely#a#lack#of#power.#Make#sure#your#vehicle’s#lights#are#on#–# power#comes#from#the#vehicle#when#its#lights#are#on.#You#can#verify#this#by#checking#that#the# running#lights#on#the#trailer#are#lit#–#if#they#are#not:# ! make#sure#all#trailer#related#fuses#in#your#vehicle#are#good;# ! verify#that#all#cables#are#properly#connected#and#powered;# ! make#sure#all#connector#contacts#are#clean;#and# ! check#any#adaptor#cables#or#adaptor#plugs#for#faults.# " If#your#vehicle#has#both#a#flat2four#socket#and#a#different#socket#for#your#trailer,#be#sure# the#flat2four#socket#has#power#when#the#other#socket#is#in#use#(if#not,#contact#your#auto# dealer).# " Make# sure# your# vehicle# does# not# have# voltage# protection# circuits# that# cut# off# power# if# your#trailer#has#a#wiring#problem.#Some#modern#vehicles#will#not#recognize#trailers#with# low#power#LED#lighting;#this#may#be#remedied#by#adding#load#resistors#–#check#with#your# auto#dealer#to#see#if#this#applies#to#your#vehicle.## •#If#the#LED&is&blinking&red,#the#hitch#sensor#is#waiting#for#a#connection#and#should#be#visible#in# the#available#hitch#sensors#list.#Continue#with#step#3.# •# If#the#LED&... - Page 30 Steer Sensor: 1) Verify that you are looking at the steer sensor list and not the hitch sensor list. 2) Check the LED on the steer sensor. • If the LED is off, the problem is likely a lack of power. Click the button on the bottom of the steer sensor.
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Page 31: Guarantee And Return Policy
To receive a refund, you must return the Backup Aid with the RMA within the 14 days following the day on which you notify TowGo customer support that you desire to return the Backup Aid. If the Backup Aid is faulty or not generally as described, TowGo will either (i) replace the Backup Aid, or (ii) refund the price you paid for the Backup Aid plus original delivery cost up to the value of our ground delivery option. - Page 32 Copyright 2019 © TowGo, LLC...
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