Troubleshooting
Computers
Computer OS compatibility with camera is unknown.
Check "Recommended computer environment" on page 61 for Windows, and page 72 for
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Macintosh.
"Memory Stick PRO Duo" is not recognized by a computer with a "Memory
Stick" slot.
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Check that the computer and the Memory Stick Reader/Writer support "Memory Stick PRO
Duo". Users of computers and Memory Stick Readers/Writers made by manufacturers other
than Sony should contact those manufacturers.
If "Memory Stick PRO Duo" is not supported, connect the camera to the computer (pages 65
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and 72). The computer recognizes the "Memory Stick PRO Duo".
Your computer does not recognize your camera.
Turn on the camera.
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When the battery level is low, insert new batteries or charged Nickel-Metal Hydride batteries
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(not supplied), or use the AC Adaptor (not supplied).
Set [USB Connect] to [Mass Storage] in the
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Use the dedicated USB cable (supplied) (page 65).
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Disconnect the dedicated USB cable from both the computer and the camera, and connect it
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again firmly.
Disconnect all equipment other than the camera, the keyboard and the mouse from the USB
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connectors of your computer.
Connect the camera directly to your computer without passing through a USB hub or other
•
device (page 65).
Cannot copy images.
Connect the camera and your computer correctly making a USB connection (page 65).
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Follow the designated copy procedure for your OS (pages 61 and 72).
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When you shoot images with a "Memory Stick Duo" formatted by a computer, you may not
•
be able to copy the images to a computer. Shoot using a "Memory Stick Duo" formatted by
your camera (page 52).
After making a USB connection, "Picture Motion Browser" does not start
automatically.
Make the USB connection after the computer is turned on (page 65).
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Cannot play back images on your computer.
If you are using "Picture Motion Browser", refer to "Picture Motion Browser Guide"
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(page 64).
Consult the computer or software manufacturer.
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(Setup) menu (page 56).
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