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GRG Banking DT-7000K20-501 User Manual

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DT-7000K20-501 ATM User
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Confidential material of GRG, No disclosure to unauthorized Party
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Summary of Contents for GRG Banking DT-7000K20-501

  • Page 1 DT-7000K20-501 ATM User Manual Confidential material of GRG, No disclosure to unauthorized Party...
  • Page 2 DT-7000K20-501 ATM User Manual Statements The product described in this manual is a licensed product of GRG Banking Equipment Co., Ltd. This product conforms to the national standard Information Technology—General Specification for Automated Teller Machine—Part 1: Device (GB/T 18789.1-2013). This equipment has been tested and found to comply with the limits for a Class A digital device, operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.
  • Page 3 DT-7000K20-501 ATM User Manual Federal Communication Commission (FCC) Radio Frequency Interference Statements This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.

  • Page 4: Revision Record

    DT-7000K20-501 ATM User Manual Revision Record Date Page Description Jun. 2017 New publication; Confidential material of GRG, No disclosure to unauthorized Party...

  • Page 5: Notes On Safety

    The indoor operation temperature is too high (above 40℃) or too low (under 0℃); When the phenomena described in clause 1, 2, 3, 5, 7 occur, call for a GRG Banking service engineer to the site immediately for examination; when the phenomenon described in clause 6 occurs, the service engineer will decide the further usage of the VTM.

  • Page 6: Preface

    Manual Preface Thank you for choosing the products of GRG Banking Equipment Co., Ltd, in order to assure the safe operation of this product, please read the manual for this product carefully. This manual is intended to give a general guide for the users, and provide the configuration available of the K20-501, the hardware, site specification, operational environment, daily operation of the equipment, consumables specification, and service contact etc.

  • Page 7: Table Of Contents

    Preface ..............................II Chapter 1 General Description ......................1 1. What is the DT-7000K20-501? ....................1 2. What Services can the DT-7000K20-501 Offer? ..............1 3. K20-501 Appearance Overview .................... 2 Chapter 2 Hardware ..........................5 1. BA-08C note receiver (serial number version) ..............5 2.
  • Page 8 DT-7000K20-501 ATM User Manual Chapter 5 Installing the ATM ......................14 1. Selection of Installation Site ....................14 2. Unpacking ..........................14 3. Checking and Counting All Articles ..................15 4. Securing the Machine to the Floor ..................15 5. Cable Connection ........................ 15 Chapter 6 Getting Started ........................
  • Page 9 DT-7000K20-501 ATM User Manual 1. How to open and close the safe door with mechanical combination lock ......36 1.1. The types of mechanical combination lock .............. 36 1.2. How to open and close the safe door with mechanical combination lock 1 ..... 37 1.3.

  • Page 10: Chapter 1 General Description

    DT-7000 K20-501 is very suitable for banks, self-services, toll stations, airports and etc., and provides24-hour self-services to the public, such as transaction enquiry, payment, and receipt print etc. DT-7000K20 -501contains hardware, software and internet support. 2. What Services can the DT-7000K20-501 Offer? DT-7000 K20-501 provides the following services: ...

  • Page 11: K20-501 Appearance Overview

    DT-7000K20-501 ATM User Manual 3. K20-501 Appearance Overview Note: K20-501 can realize the following configurations. The actual configurations of the kiosk which you bought may not totally the same as the followings. Awareness mirror Lower door lock Speaker Monitor camera...
  • Page 12 DT-7000K20-501 ATM User Manual Fascia Industrial PC Receipt printer Power box Card reader External power box (including switch) Lower door UL safe Confidential material of GRG, No disclosure to unauthorized Party...
  • Page 13 DT-7000K20-501 ATM User Manual EPP keypad Piezoelectric alarm BA-08C note receiver (serial number version) (2000 notes) Confidential material of GRG, No disclosure to unauthorized Party...

  • Page 14: Chapter 2 Hardware

    DT-7000K20-501 ATM User Manual Chapter 2 Hardware This chapter will describe the hardware modules configured for the K20 in detail. 1. BA-08C note receiver (serial number version) The BA-08C note receiver (serial number version) is a cash-in module for banks and other financial systems, as well as retail, transportation, games, recharge and other areas.

  • Page 15: Industrial Pc

    DT-7000K20-501 ATM User Manual 3. Industrial PC The industrial PC is the core control device in the machine, which can be flexibly expanded and improved. Technical specifications: Pentium4 3.0G CPU 4G, DDR3, 64GB SSD No optical driver Two 1000MB self-adaptive dual NIC, supporting TCP/IP protocol...

  • Page 16: Bar Code Scanner

    DT-7000K20-501 ATM User Manual 6. Bar Code Scanner Technical specifications: Resolution: 640*480 Scanning Speed: 30 frame/s Kinds of barcodes: CODE39, CODE128, etc. View: Horizontal: 37.8, vertical: 28.8 7. 19-inch 10-contact touch screen with privacy filter Technical specifications: Display: Integrated touch screen and LCD, supporting optional privacy function Display response time ≤5ms;...

  • Page 17: Chapter 3 Environmental Requirements

    DT-7000K20-501 ATM User Manual Chapter 3 Environmental Requirements 1. Operating Environment The ATM is designed to operate in an environment within the following limits: 1.1. Normal operating range (indoor) Temperature: 0℃ to 40℃ Temperature change rate: ≤10℃ per hour Relative humidity: 20%～95% (40℃, non-condensing) Relative humidity change rate: ≤10℃...

  • Page 18: Power Consumption

    DT-7000K20-501 ATM User Manual Sound power: ≤ 55dB(A) (idle), ≤ 60dB(A) (operating) 5. Power Consumption Stand-by Transaction Average 330W 380W Note: The data above is based on the machine with standard configuration; The power consumption will vary with different configurations.

  • Page 19: Chapter 4 Installation Site Specifications

    DT-7000K20-501 ATM User Manual Chapter 4 Installation Site Specifications 1. Packaging Dimensions Make sure the doorway and porch leading to the installation site are wide enough to pass, if not, unpack the machine at a capacious location, and then transport it to the installation site.

  • Page 20: Dimensions Of K20-501

    DT-7000K20-501 ATM User Manual 2. Dimensions of K20-501 Dimensions of K20-501: Height: 1672mm (65.8in.) (without the height of foot bolts which is 0-90mm) Width: 500mm (19.7in.) Thickness: 560mm (22.0in.) Confidential material of GRG, No disclosure to unauthorized Party...

  • Page 21: Locations Of Elements On The Fascia

    DT-7000K20-501 ATM User Manual 3. Locations of Elements on the Fascia The height of foot bolts for K20-501 is 0-90mm (0-3.5in.). The figure below is without foot bolts. Cabinet Cash Contactle User Keypad Speaker Lock Slot ss facia Monitor (top row)

  • Page 22: Minimum Installation And Service Area

    DT-7000K20-501 ATM User Manual 4. Minimum Installation and Service Area Please save more space for installation and service for future maintenance. The following is the minimum area for K20-501 installation and service. Minimum Cable entrance Space for External power cable...

  • Page 23: Chapter 5 Installing The Atm

    DT-7000K20-501 ATM User Manual Chapter 5 Installing the ATM 1. Selection of Installation Site Selecting an appropriate location to install the equipment is very important. For marketing needs, the equipment may generally be located near the front where the users can easily operate it.

  • Page 24: Checking And Counting All Articles

    DT-7000K20-501 ATM User Manual and slower cabinet key).  Open the lower cabinet and the safe, and then remove all packing materials of the drum. It is forbidden to switch the machine power on before finishing the installation. 3. Checking and Counting All Articles After unpacking the machine, count all articles in accordance with the packaging list immediately and inspect the machine for any visible signs of damage.
  • Page 25 DT-7000K20-501 ATM User Manual Remove the cable holder. Feed power cable communication cable into the cable holder. Cable holder Feed power cable Restore the cable holder. communication cable through the cable entrance. Connect them to the socket and fix them with cable tie.(If...

  • Page 26: Chapter 6 Getting Started

    DT-7000K20-501 ATM User Manual Chapter 6 Getting Started 1. How to Switch the Machine Power on Switch the main switch to “1” to Insert the cabinet key, and then rotate it to the right 90º to open the cabinet power on the machine; start the door.

  • Page 27: How To Switch The Machine Power Off

    DT-7000K20-501 ATM User Manual 2. How to Switch the Machine Power off Press maintenance mode Insert the cabinet key, and then button to operate the maintenance rotate is to the right 90º to open the mode menu, then enter maintenance mode.

  • Page 28: How To Switch Operation Mode

    DT-7000K20-501 ATM User Manual 3. How to Switch Operation Mode 3.1. How to Enter Maintenance Mode from Normal Mode In normal mode, the machine will enter maintenance mode automatically when the mode button is pressed downwards (open the lower cabinet door, press down the mode button) or the safe door is opened.

  • Page 29: How To Adjust The Multimedia Voice Volume

    DT-7000K20-501 ATM User Manual 4. How to Adjust the Multimedia Voice Volume Voice volume of multimedia can be directly controlled via the AAP-004 DC power amplifier. The knob special for adjusting the volume of the multimedia voice is arranged on the AAP-004 DC power amplifier and you can turn the knob to adjust the volume.
  • Page 30 DT-7000K20-501 ATM User Manual A plug is provided on the front facia of the industrial PC (see the figure below). When the plug is subject to two-pin connection (using a long and thin link to contact gently), the system software and applications will be reinstalled into the ATM, and all hardware modules will be initialized.

  • Page 31: Chapter 7 Ba-08C Note Receiver (Serial Number Version)

    DT-7000K20-501 ATM User Manual Chapter 7 BA-08C note receiver (serial number version) 1. Module composition The BA-08C note receiver (serial number version) is composed of upper module, cassette and cassette frame. Note: the cassettes of 1000 notes and 2000 notes are available; they are different in front and rear depths.

  • Page 32: Application Method

    DT-7000K20-501 ATM User Manual 2. Application method 2.1. Indicator status description The indicator of unit entrance has 3 statuses: 1) As shown below, if the green light at the entrance is on, it indicates that the machine is in deposit status, and notes can be inserted into the entrance;...

  • Page 33: How To Deposit And Withdraw Notes And The Types Of Undefined And Unfit Notes

    DT-7000K20-501 ATM User Manual 2.2. How to deposit and withdraw notes and the types of undefined and unfit notes 1) When depositing notes, a single unfolded note shall be vertically inserted in the note input slot. How to deposit and withdraw notes and the types of undefined and unfit notes:...
  • Page 34 DT-7000K20-501 ATM User Manual 2) When withdrawing note, pinch the note head and directly pull it out from the note return slot. 3) The notes deposited in the unit shall be 70% new notes at least. The undefined and unfit notes shall be screened out.

  • Page 35: Management Of Cassette

    DT-7000K20-501 ATM User Manual 2.3 Management of cassette 2.3.1 How to take notes from the cassette Step 1: See figure below, hold the orange handle of the cassette and pull it out horizontally. Step 2: See figure below, place the cassette horizontally, insert the black key in the safety lock (the numbers on the lock and key are consistent), ensuring that teeth of the key match the lock hole.

  • Page 36: Upper Module Management

    DT-7000K20-501 ATM User Manual Step 3: Take out the notes from the cassette. 2.3.2 How to reset cassette After removing the notes from the cassette, close the cassette door, lock the safety lock clockwise, then insert the cassette horizontally, and push it in place (see figure below), ensuring that the side with input slot is upward.
  • Page 37 DT-7000K20-501 ATM User Manual 2.4.1 How to dismount upper module As shown in the figure below, push the orange button with the right thumb, and pull out the upper module horizontally with left hand. 2.4.2 How to reset the upper module As shown in the figure below, insert the upper module horizontally after alignment, and hear a “click”...

  • Page 38: How To Clear Note Jamming

    DT-7000K20-501 ATM User Manual 3. How to Clear Note Jamming 3.1. Clean note jamming in upper module As shown in the left figure below, the note is jammed at the turning area of upper transport; in the right figure, it is jammed at the note return slot. Open the upper cover of the upper transport with one hand, and gently pull out the note from the transport with the other hand.

  • Page 39: Clear The Note Jamming In Cassette Transport

    DT-7000K20-501 ATM User Manual 3.3 Clear the note jamming in cassette transport As shown in the figure below, check the cassette transport through the perspective window of cassette. Perspective window In case of note jamming, push the orange pushrod shown in the figure below to press the note into the cassette.
  • Page 40 DT-7000K20-501 ATM User Manual Confidential material of GRG, No disclosure to unauthorized Party...

  • Page 41: Chapter 8 Receipt Printer

    DT-7000K20-501 ATM User Manual Chapter 8 Receipt Printer 1. How to replenish the Receipt Paper 1.1. Removing the Remaining Paper Pull out the platen in the arrow Lift up the print head. direction. Press down the platen on print Press the green button in the arrow head and open the print head shaft.

  • Page 42: Installing The New Paper Roll

    DT-7000K20-501 ATM User Manual Push the print head upwards in Remove the remaining paper and place. paper roll core from the paper roll holder (spindle). 1.2. Installing the new paper roll Cut flat the beginning of the new Place the paper roll into the printer paper roll.

  • Page 43: How To Clear The Jams (At Print Head)

    DT-7000K20-501 ATM User Manual 2. How to Clear the Jams (at Print Head) Open the print head in the arrow Pull out the paper jammed at the direction. print head. How to Clear the Jams (at Print Head) How to Clear the Jams (at...

  • Page 44: Chapter 9 Consumables Specifications

    DT-7000K20-501 ATM User Manual Chapter 9 Consumables Specifications 1. Paper Specifications for the Thermal Receipt Paper Thermal sensitive layer and printing surface Black mark right Banking 1 2 3 Black mark left 广 电 运 通 客 户通知 书 Specifications: 1-Inside diameter of paper roll core 25.4±0.5mm...

  • Page 45: Chapter 10 How To Open And Close The Safe Door

    Chapter 10 How to open and close the safe door Note: If you fail to open the safe door, please contact the service staffs from GRG Banking (refer to Appendix A for our contact info) or the agent. The locks are installed in accordance with the installation instructions of the lock manufacturers.

  • Page 46: How To Open And Close The Safe Door With Mechanical Combination Lock 1

    DT-7000K20-501 ATM User Manual 1.2. How to open and close the safe door with mechanical combination lock 1 1.2.1. Open the safe door Insert turn Turn the dial counterclockwise, counterclockwise to release the dial. allowing the number 10 to pass the opening index three times, and stop on opening index the fourth time.
  • Page 47 DT-7000K20-501 ATM User Manual 1.2.2. Closing the safe door Turn the handle in the arrow Turn the dial randomly to scramble direction and close the door. the password. Note: In case of personal injury, please don’t put your hands in the door.

  • Page 48: How To Change The Password

    DT-7000K20-501 ATM User Manual 1.3. How to change the password The following methods to change passwords are applicable to:  Lagard(LG) mechanical combination lock 1  NL Lock mechanical combination lock 1 ② ② ① ① Lagard(LG) NL Lock mechanical...
  • Page 49 DT-7000K20-501 ATM User Manual (2) Do not set the password with a digit difference, such as 10-11-12. (3) Never remove the lock cover when change the password. If the cover is removed, the product will be void of any warranty.

  • Page 50: How To Open And Close The Safe Door With Electronic Combination Lock

    DT-7000K20-501 ATM User Manual 2. How to open and close the safe door with electronic combination lock 2.1. The types of electronic combination lock The type of the combination lock installed depends on the machine configuration. The machine configured with UL Safe may use the following electronic combination lock.

  • Page 51: How To Change The Password

    DT-7000K20-501 ATM User Manual Enter the six-digit password, e.g. Hold the handle to pull the safe door 123456. When hear within 4 seconds after you input the continuous beeps and see the LED correct password. If the door isn’t flashing twice, the password is opened in 4 seconds, you need to correct.
  • Page 52 DT-7000K20-501 ATM User Manual (5) The password is changed successfully. (6) Test the new password several times before closing the door. Note: You will hear two continuous beeps when you complete the operation in each step. Note that this lock only allows one manager (Factory password is 123456) and one user.

  • Page 53: How To Operate The Safe Door With Nl Electronic Combination Lock

    DT-7000K20-501 ATM User Manual 2.3.3. How to Restore the User To continue the operation, you should know the manager password. Note: Always perform the operation with the safe door open. (1) Correctly enter the six-digit manager password (If the password is correct, you will hear two continuous beeps).
  • Page 54 DT-7000K20-501 ATM User Manual (2) Entry of four consecutive invalid passwords-keypad is blocked for 5 minutes. During this period, the light flashes every 10 seconds, and any key press causes a long beep. After expiration, entry of two more invalid passwords, restarts the 5-minute block period.
  • Page 55 DT-7000K20-501 ATM User Manual Insert the key in the key lock and Hold the handle to open the safe turn it clockwise until it stops, the door. key lock is now open. (This step is available only when the key lock is configured.)
  • Page 56 DT-7000K20-501 ATM User Manual Turn the lock backwards until it clicks into place. The safe door will be locked automatically. Note: If you turn the lock backwards before closing the safe door, you cannot close the safe door. You should open the lock first according to the introduction in Section 2.3.1 and then close the safe door.
  • Page 57 DT-7000K20-501 ATM User Manual hear two continuous beeps). (3) Enter user's password. You will hear another two continuous beeps. (4) Confirm user's password. If it is correct, you will hear another two continuous beeps. You have successfully added a user.

  • Page 58: Chapter 11 Maintenance

    DT-7000K20-501 ATM User Manual Chapter 11 Maintenance DT-7000K20-501 ATM needs very little attention after installation on your site. 1. The Requirements to Maintenance Your Machine 1.1. Daily Maintenance Check if there are sufficient supplies in your machine. Your have to replenish the print paper, ribbon cassette and notes on an as-required basis, the frequency of these operations depends on the machine use.

  • Page 59: How To Clear The Head Of Card Reader

    DT-7000K20-501 ATM User Manual (1) Use a damp lint-free cloth to clean the surface of the fascia and exterior panels. (2) Use a dry lint-free cloth to wipe up the surface of the fascia and exterior panels. (3) Paint, grease or dirt can be removed by a light application of cotton wadding dampened with ethyl alcohol.

  • Page 60: Printer Media Storage

    DT-7000K20-501 ATM User Manual areas of the interior. (3) Use a lint-free cloth dampened with alcohol to clean the paint or grease on the plating parts of the interior. Note:  Do not use abrasive, acid, alkaline or chlorinated cleaner.

  • Page 61: Appendix A Securing The Atm To The Floor

    DT-7000K20-501 ATM User Manual Appendix A Securing the ATM to the floor To enhance the security of the equipment, it is recommended to secure the equipment to the floor by using anchor bolts (not supplied with the equipment) as follows: 1.

  • Page 62: Anchor Hole Position

    DT-7000K20-501 ATM User Manual hexagonal) or adjustable wrench Churn drill (20mm-diameter bit, for concrete Tape floor) Hammer 4. Anchor hole position The anchor bolt position for H22V series ATM are shown as the following figures. If the anchor holes marked on the floor are not that correct, please move the ATM to the hole positions then re-mark according to the anchor holes on the bottom of the safe.
  • Page 63 DT-7000K20-501 ATM User Manual Note: Move the ATM for several times to finish the following operation. If the foot bolt is not screwed into the safe, it is not allowed to fit anchor bolt. Thus, if the ATM is fitted with foot bolts, please screw it into the safe at first (refer to Appendix B for detail).
  • Page 64 DT-7000K20-501 ATM User Manual (7) Close and lock the safe door, then move the ATM aside to provide enough space to drill the holes. (8) Use a churn drill (Φ20mm bit, for concrete floor) (it is recommended to make a line on the bit to ensure the depth holes) to drill four holes at the anchor holes marked in the previous steps.

  • Page 65: Securing The Atm By Anchor Bolts

    DT-7000K20-501 ATM User Manual 6. Securing the ATM by anchor bolts (1) Use the cleaner to clean up the dirt while drilling holes. (2) Put four M16*170 mm bolts about 1 mm deep into the holes, and then use a hammer to tap them completely in, and make sure the bottom of bolts align with that of the holes.
  • Page 66 DT-7000K20-501 ATM User Manual (5) Open the safe door. (refer to the chapter 10 of DT7000-K20-501 ATM User Manual for details) (6) Use the gradienter to verify if the bottom of the ATM is as level as possible with the floor.
  • Page 67 DT-7000K20-501 ATM User Manual ① Safe ② Bolt ③ Hex Nut ④ Spring Washer ⑤ Washer ⑥ Expansion Sleeve ⑦ Concrete Floor (9) Restore the units or modules removed, which should be accompanied with professional service engineers. Confidential material of GRG, No disclosure to unauthorized Party...

  • Page 68: Appendix B Screwing The Ground Feet Into The Safe

    DT-7000K20-501 ATM User Manual Appendix B Screwing the ground feet into the safe To ensure the ATM is as level as possible with the floor, it is necessary to screw the ground feet into the safe completely. The detailed operation is as follows:...

  • Page 69: The Status When The Ground Feet Are Screwed Into The Safe

    DT-7000K20-501 ATM User Manual Note: (1) Make sure the cabinet door and safe door are closed firmly before lifting up the ATM. (2) While lifting up the ATM, please keep it up-right. (3) Make sure each ground foot is screwed into the safe, otherwise, the ATM will not be up-right, which may lead to personal injury or operation fault.

  • Page 70: Appendix C User Feedback Form

    Number: DT- K20-501 V1.0 1/1 Release Date: 2017/07 GRG Banking Equipment Co., Ltd welcomes your feedback on this publication. Your comments will be of great value in helping us to improve our products. You may send your comments to us electronically.

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