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uControl TouchScreen Installation Manual

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uControl Installation Guide
TouchScreen
PN: 630-00008-01 Rev 1.0
August 17, 2010

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Summary of Contents for uControl TouchScreen

  • Page 1 Installation Guide TouchScreen PN: 630-00008-01 Rev 1.0 August 17, 2010...
  • Page 2 © 2006, 2007, 2008, 2009, 2010 uControl, Inc. The uControl logo, uControl, Inc., and all other uControl products and technology names are trademarks or registered trademarks of uControl, Inc. All other products or services mentioned herein are trademarks of their respective companies.
  • Page 3 Table of Contents ..............................1 VERVIEW ..........................2 NSTALLATION OOLS ....................... 3 NSTALLING THE ECURITY YSTEM ........................62 ECHNICIAN PERATIONS ................................ 64 ESTING LARMS .................... 69 ONFIGURING THE NTRY ELAY ERIODS .................... 71 ONFIGURING THE LARM RANSMISSION ELAY ..................73 ONFIGURING THE WINGER HUTDOWN...
  • Page 4 E: U ...................... 147 PPENDIX SING THE ............................ 147 HECKING YSTEM TATUS ............................... 148 RMING THE YSTEM ..............................148 ................................148 ............................148 ISARMING THE YSTEM ......................149 ENDING AN MERGENCY OLICE LARM ....................149 HANGING THE ATTERIES IN THE F: I (SIA) ................

  • Page 5: O Verview

    The TouchScreen maintains communication with the uControl servers through the Internet and by Cellular. The uControl security network MUST be installed “in front” of all other home networks relative to the Internet. Connect the customer’s home network to the Internet through the security network router by Ethernet cable as described on pages 11 and 14).

  • Page 6: Tool

    Ethernet cable of sufficient length ƒ Sound sensor tester for testing glass break (used to configure the camera or sensors if the TouchScreen will not connect to the router/modem wirelessly) ƒ Aerosol smoke tester Page 2 | August 17, 2010...

  • Page 7: Larms

    These processes are detailed in the following pages of this section: Setting up the Router (page 4) Installing the TouchScreen (page 4) Ensure your TouchScreen Configuration Information is Correct (page 8) Activating the System (page 9) Adding Sensors (page 21)
  • Page 8 Note: Do this, also, if you are restarting the installation process after having established the connection between the TouchScreen and the router. B. Installing the TouchScreen Note: To mount the TouchScreen on a wall, perform the procedure described on page 136. Remove the TouchScreen from its packaging.
  • Page 9 Position the TouchScreen near an unswitched wall outlet (not controlled by a light switch). If the installation plan does not involve the TouchScreen connecting to the customer’s network wirelessly, then connect an Ethernet cable to the TouchScreen and the uControl-dedicated router.
  • Page 10 Power Frequency 60 Hz Remove the center screw from the wall outlet. Plug the TouchScreen’s A/C adapter into the TOP plug of the wall outlet, and replace the center screw through the bracket hole. Page 6 | August 17, 2010...
  • Page 11 Installing the Security System The Quickarm button and Panic button LEDs are lit when the TouchScreen has A/C power. After a few seconds, the Installation Welcome screen is displayed on the TouchScreen. Figure 2: Activation: Installation Welcome Screen Note: If the TouchScreen does not display the Installation Welcome screen, you must reset it to factory default (see page 74).
  • Page 12 ƒ Cellular APN ƒ Deployment to which the TouchScreen, based on CPE ID, is applied in Inventory (only if your system uses deployments). On the TouchScreen, touch System Information. The System Information screen is displayed. Figure 3: Activation: System Information Screen Touch directly on the Broadband Server value (the IP).
  • Page 13 D. Activating the System Touch Next. The Connectivity Setup screen displays the type of Internet routers to which the TouchScreen will connect. Figure 4: Activation: Connectivity Setup Screen Touch the type of router the TouchScreen will connect to, and touch Next.
  • Page 14 Router TouchScreen connect to the router/modem wirelessly See the following page for steps to connect wirelessly. ƒ Ethernet with Router TouchScreen connects to the router/modem using an Ethernet cable See page 14 for steps to connect by Ethernet. Page 10 | August 17, 2010...
  • Page 15 Installing the Security System For wireless Touch Screen-to-Router connectivity: Figure 5: Activation: Initial Router Configuration, Wireless Router-to-TouchScreen Touch Router and then touch Next. The Router Connection Checklist is displayed. Figure 6: Activation: Router Connection Checklist Screen Follow the instructions on the Connection Checklist screen.
  • Page 16 Installing the Security System Click Next. The TouchScreen locates all the available wireless routers in range, and displays their MAC address. Figure 7: Activation: Setting Up for Wi-Fi Screen Figure 8: Activation: Router Located Screen Check the MAC address for the router/modem to which the TouchScreen must connect (usually located at the back of the device).
  • Page 17 Installing the Security System The Configuring and Securing the Router screen is displayed as the TouchScreen establishes a firm connection with the router/modem, the Broadband servers, and the Cellular connectivity servers. Figure 9: Activation: Configuring and Securing Router Screen Page 13 | August 17, 2010...
  • Page 18 Installing the Security System For cabled Touch Screen-to-Router connectivity: Figure 10: Activation: Initial Router Configuration, Ethernet Router-to-TouchScreen Touch Ethernet with Router and then touch Next. The Ethernet Connection Checklist is displayed. Figure 11: Activation: Ethernet Connection Checklist Screen Page 14 | August 17, 2010...
  • Page 19 Follow the instructions on the Connection Checklist screen. Click Next. The Ethernet Adapters screen is displayed. The TouchScreen locates and secures the Ethernet adapter. Figure 12: Activation: Ethernet Adapters Screen Wait a few minutes for the router/modem to reassign IP addresses.
  • Page 20 The Wi-Fi and Cellular Signal Strength screen is displayed. Figure 13: Activation: Wi-Fi and Cellular Signal Screen Note: If the router is connected to the TouchScreen by Ethernet, then Wi-Fi is not tested. Touch Next. Page 16 | August 17, 2010...
  • Page 21 Figure 14: Activation: Testing Connectivity Screen Touch Next. The TouchScreen tests its connectivity with the Broadband servers and the Cellular servers (used for alarms and alerts when the broadband connection is unavailable). Note: This only tests the TouchScreens ability to connect via broadband and cellular. It does not determine whether the server is actually connected to the servers over broadband and cellular.
  • Page 22 Installing the Security System The TouchScreen checks for a newer firmware version to install. Figure 15: Activation: Checking for Firmware Upgrade Screen If an upgrade version is available, touch Upgrade Firmware. If an upgrade is not available or after the upgrade is installed, touch Next.

  • Page 23: Keypad

    Installing the Security System The Enter Activation Code keypad is displayed. Figure 16: Activation: Enter Activation Code Screen Enter the Activation Code and touch Next. The Account Phone Number keypad is displayed. Figure 17: Activation: Enter Account Phone Number Screen Enter the Account phone number and touch Next.
  • Page 24 Installing the Security System The system begins the process of activating the TouchScreen with the system servers. Figure 18: Activation: Activating TouchScreen with Server Screen Note: If the Activation fails check to ensure you have entered the Activation code and phone number correctly.
  • Page 25 See the installation documentation for each of your sensor device types to prepare them to be added to the TouchScreen and to place them in Search mode. Note 1: See the sensor installation documentation for how to tell if a sensor is in Search mode, how to tell if it is not in Search mode, and how to restart Search mode if it is not.
  • Page 26 Fault each found sensor to pair it to the TouchScreen. For example, for door/window sensors, separate the magnet and reed switch. The icon for each sensor is undarkened as it is faulted and the TouchScreen beeps. The sensor is paired to the TouchScreen.
  • Page 27 Installing the Security System Note: Any located sensors that were not paired are released by the TouchScreen. Sensors can be added later (see page 85). The Wireless Sensors Located screen notes the number of wireless sensors found and paired. Figure 20: Sensors and Zones: Wireless Sensors Located Screen Touch Next.
  • Page 28 Installing the Security System The Configure Wireless Sensors screen is displayed showing icons of the sensors that were located and paired. Figure 21: Sensors and Zones: Configure Wireless Sensors Screen Touch each sensor icon to configure it. The Add Sensor/Zone Modify screen is displayed. Figure 22: Sensors and Zones: Add Sensor/Zone - Modify Screen Page 24 | August 17, 2010...

  • Page 29: D Etectors

    Not armed when the system is in Arm Stay or Arm Night mode. 24-Hour Inform When this security zone is tripped, there is never an alarm, but an event is Door/window sensor recorded in the history and the TouchScreen makes a configured sound. Motion detector Glass break detector 24-Hour Fire...
  • Page 30 The Add Sensor/Zone Modify screen is displayed. Figure 23: Sensors and Zones: Add Sensor/Zone - Modify Screen To modify any text field on the TouchScreen such as the Zone Label, touch the field to display a keyboard. Touch Done save your changes.
  • Page 31 Figure 24: Sensors & Zones: Configure Wireless Sensors Screen If all of the sensors have not been configured, the TouchScreen displays the Modify screens for each sensor to allow you to review its details. Modify the details as needed or touch Next to cycle through all the sensors.
  • Page 32 Touch I want to add a Key Fob and then Next to begin the process to find and pair key fobs to the TouchScreen. CAUTION: The Add Key Fob screen is very similar in appearance to the Add a Key Pad screen.
  • Page 33 Figure 26: Key Fobs: Locating Key Fobs Screen Touch Next to begin searching for key fobs to add. A Stop button is displayed on the Locating Key Fobs screen. The TouchScreen searches for key fobs that are available to be added (defaulted and in Search mode).
  • Page 34 Press the star button to pair the found key fob. The key fob is paired with the TouchScreen and the icon is ungreyed. Repeat steps 3 and 4 for each key fob with the TouchScreen. When all the key fobs have been found and paired, touch Stop.
  • Page 35 The Configure Wireless Key Fobs screen is displayed. Figure 28: Key Fobs: Configure Wireless Key Fobs Screen Touch each key fob icon to configure the name that is used for it in the TouchScreen and Subscriber Portal. Page 31 | August 17, 2010...
  • Page 36 Installing the Security System A keyboard screen is displayed. Enter a name for the key fob. Touch Done to return to the Configure Wireless Key Fobs screen. After all the key fobs are configured, touch Next. Page 32 | August 17, 2010...
  • Page 37 Touch No I do not want to add a Key Pad and then Next to skip this operation. Touch I want to add a Key Pad and then Next to begin the process to find and pair a key pad to the TouchScreen. Page 33 | August 17, 2010...
  • Page 38 The Locating Key Pads screen is displayed. Touch Next to begin searching for key pads to add. A Stop button is displayed on the Locating Key Pads screen. The TouchScreen searches for key pads that are available to be added (defaulted and in Search mode).
  • Page 39 Press the star button to pair the found key pad. The key pad is paired with the TouchScreen and the icon is ungreyed. Repeat steps 3 and 4 for each key pad with the TouchScreen. When all the key pads have been found and paired, touch Stop.
  • Page 40 Installing the Security System The Configure Wireless Key Pads screen is displayed. Touch each key fob icon to configure the name that is used for it in the TouchScreen and Subscriber Portal. A keyboard screen is displayed. Page 36 | August 17, 2010...
  • Page 41 Installing the Security System Enter a name for the key pad, and touch Done to return to the Configure Wireless Key Pads screen. After all the key pads are configured, touch Next. Page 37 | August 17, 2010...
  • Page 42 H. Adding Cameras to the Security System Up to six cameras can be paired with a TouchScreen. IMPORTANT: The camera images are accessible to the TouchScreen device and (for one the cameras) to the Subscriber Portal. NOTHING ELSE. Service Provider tools do not have access to these images.
  • Page 43 Select Yes I want to add a Camera and then Next to skip this operation. The TouchScreen uploads a binary file multiple times to the system servers to determine the security system’s upload speed. The screen displays the current calculated upload speed.
  • Page 44 Installing the Security System The Locating Camera screen is displayed. The system locates the camera that is connected to the TouchScreen’s router with an Ethernet cable, and displays its details. Figure 32: Camera: Locating Camera Screen Touch Accept to pair the camera with the Touchscreen.
  • Page 45 Installing the Security System After a few seconds the Configuring Camera field is marked “Done”. Figure 33: Camera: Configuring Camera Screen Touch Next. The Edit New Camera screen is displayed. Figure 34: Camera: Edit New Camera Screen Page 41 | August 17, 2010...
  • Page 46 Installing the Security System Table 3: Edit New Camera Options Arming Mode Description Can Be Modified? Model Model ID for the new camera Camera Name Name assigned to camera device (see step 7) Associated Zone See Table 4: Associated Zone Menu Options for Cameras on page 43 (see step 8) Video Quality Level of video detail captured by the camera.
  • Page 47 Installing the Security System Touch the Associated Zone field to assign the camera to a security zone. When a camera is assigned to a zone, it takes a series of pictures when an alarm is tripped at that zone. A camera can be assigned to zones for the following types of sensors: door/window sensor, motion detector, glass break detector, smoke detector.
  • Page 48 Installing the Security System The Adjust Camera Video Quality screen is displayed. To update the upload network speed, touch Run Speed Test. Touch Next to return to the Adjust Camera Video Quality screen. Touch the appropriate video quality based on the measured speed, and touch Next. Page 44 | August 17, 2010...
  • Page 49 The Camera Wi-Fi Connection Test screen is displayed. Figure 35: Camera: Camera Wi-Fi Connection Test Screen To have the camera connected to the TouchScreen wirelessly, follow the instructions in the Camera Wi-Fi Connection Test screen (including disconnecting the camera from the TouchScreen router and rebooting the camera) and touch Locate Camera.
  • Page 50 Touch Next to go on to I. Testing the Alarm Functionality of the Security System. Touch Add Another to add an additional camera. Repeat steps 4 through 14. The Camera widget is added to the Home screen in the TouchScreen. Page 46 | August 17, 2010...
  • Page 51 Description Unable to pair the camera to Confirm that the camera is plugged into the security router during TouchScreen configuration and has been restored to factory defaults. Perform the following procedure: Reset the camera to factory defaults (hold the reset button for 30 seconds).
  • Page 52 Touch Test Alarm. The TouchScreen informs you that the signal was sent to the central monitoring station. In the event reports on the Management Portal Account Information screen (History tab and Alarms tab), this event is reported as “alarm test mode”.
  • Page 53 Installing the Security System The Verify Signal Sent to Central screen is displayed providing a phone number to the central monitoring station and the confirmation information of the current customer account. Figure 39: Alarm Testing: Verify Signal Sent to Central Screen Call the provided phone number and give the confirmation information to the representative.

  • Page 54: Delay

    Installing the Security System When the security zones are ready for testing, “Ready to Arm” is displayed under the Arm button. Touch Arm. The after a 10 second Exit Delay period, the button changes to the label System Armed. Touch Next. The Alarm Test screen is displayed.

  • Page 55: Alarm.

    Installing the Security System The TouchScreen notes that each sensor communicated an event to the TouchScreen and initiated an alarm. Figure 42: Alarm Testing: Alarm Test Screen After all the alarms have been faulted and the system has noted it, touch Disarm.
  • Page 56 Installing the Security System The Review Alarms screen is displayed showing the phone number to contact the central monitoring station to ensure they received all the generated alarms. Figure 43: Alarm Testing: Review Alarms Screen Contact the central monitoring station. If they received all the generated alarms, touch Next.

  • Page 57: Keypad

    Installing the Security System J. Setting and Validating the Security Information The Master code is the keypad code that is required for the customer to access the Settings widget and to create and manage other codes. The Set Master Code is displayed. Figure 44: Set Master Code Screen Touch Next.
  • Page 58 Installing the Security System The Getting Account Information From Server screen is displayed. Figure 45: Validate Account Information: Getting Account Information From Server Screen Touch Next. The Validate Account Information screen is displayed. Figure 46: Validate Account Information: Validate Account Information Screen Ensure that the displayed account information for the customer is accurate—especially the following: ƒ...
  • Page 59 Installing the Security System Touch Next. The Getting Security Secret Word From Server screen is displayed. Figure 47: Set Secret Word: Getting Security Secret Word From Server Screen Touch Next. The Set Security Secret Word screen is displayed. Figure 48: Set Secret Word: Set Security Secret Word Screen Show the customer the secret word displayed on the screen.
  • Page 60 Installing the Security System A Keyboard screen is displayed. Have the customer type a new secret word and then touch Done. The Set Security Secret Word screen is displayed again. Touch Next. Page 56 | August 17, 2010...
  • Page 61 Mount the sensors and peripherals as described in the sensor documentation. Test each sensor’s signal strength as described on page 89. IMPORTANT: The minimum distance for the sensors to communicate with the TouchScreen is beyond most practical limits. However, the distance can be limited occasionally by the materials for the walls, electrical interference, and other conditions.
  • Page 62 ƒ Manage the way sensors are listed in TouchScreen reports and tools ƒ View and test the TouchScreen’s connectivity to the central monitoring stations (also described in this document on page 16) ƒ Manage the keypad codes and secret word ƒ...
  • Page 63 Change (within limits) the details of a sensor (see page 83) Delete a sensor Remove a sensor from being managed by the Use these actions in TouchScreen (see page 88). sequence to reset a sensor’s IP/MAC addresses to factory Add a sensor...
  • Page 64 Find a new key fob that is available to be added default. (see page 106). Modify a key fob Change the name identifying each key fob in the TouchScreen and the Subscriber Portal. (see page 109). Delete a key pad Remove a key pad from being able to access the Use these actions in security system (see page 117).
  • Page 65 In the password field, enter the temporary password that was provided in the email. Step 1 of the activation process is displayed. Enter the Master code you set during the TouchScreen activation. Click Next. Step 2 of the activation process is displayed.
  • Page 66 Customers can use the Settings widget to access a variety of operations to configure and maintain their security system as described in the uControl TouchScreen User Guide. When an installer accesses the Settings widget with an Installer keypad code, they have access to the same operations as well other operations unavailable to a customer.
  • Page 67 • Resetting your managed router (page ) • Add or remove an unmanaged router to pass through the uControl DMZ (page ) • Both customers and Installers can test the alarm capabilities, by following the procedure described on page 64.
  • Page 68 Technician Operations Testing Alarms Installers can test the alarm system without going through the entire activation process. To test alarms (after activation): Call the central monitoring and tell them you are about to test your system. From the Installers Settings widget (see page 62), touch Security o Alarm Test. The Alarm Test Options screen is displayed.
  • Page 69 Technician Operations Note: If the Enabled button is already displayed, touch Enabled to choose to have your test alarms NOT sent to central monitoring. IMPORTANT: If you enable Send Test Alarm Messages, contact your central monitoring station and tell them you are testing your system. Ensure all the security zones are unfaulted (that is, doors and windows closed, motion detectors not showing motion, etc).
  • Page 70 Open and close an Entry/Exit door. The Entry Delay period starts (default 30 seconds). The TouchScreen begins beeping once per second. The beeping speeds up to twice per second in the last 10 seconds of the Entry Delay period. The motion detectors are turned on.
  • Page 71 Key Pad Arm and disarm system with the key pad The TouchScreen notes that each sensor communicated an event to the TouchScreen and initiated an alarm. After all the alarms have been faulted and the system has noted it, touch Disarm.
  • Page 72 Technician Operations Review the zone event history. Ensure you have received any configured alerts via email or SMS. If you enabled Send Test Alarm Messages, contact the central monitoring station Test number to ensure that they received all the generated alarms. If all the alarms were received successfully, tell them that you are no longer testing alarms.
  • Page 73 Technician Operations Configuring the Entry/Exit Delay Periods The Entry Delay period is the amount of time from an Entry/Exit sensor being faulted until an alarm sounds. The customer has until the end of the Entry Delay period to enter a valid keypad code. There is no Entry Delay period for Perimeter type sensors (such as window sensors or non-entry door sensors).
  • Page 74 Technician Operations The Entry and Exit Delay screen is displayed. Touch the right and left-pointing arrows to increase and decrease the Entry Delay and Exit Delay periods by increments of 5 seconds. Note: The Entry/Exit Delay periods cannot be less than 30 seconds. In most cases, these periods should not exceed 60 seconds.
  • Page 75 Technician Operations Configuring the Alarm Transmission Delay The Alarm Transmission Delay period (also called the Abort Window) is the length of time after an alarm sounds for the customer to enter a valid keypad code. This period starts when the customer fails to enter his keypad code during the Entry period.

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