Troubleshooting - Sprint Magic Box Voice Amp Quick Start Manual

Sprint Magic Box Voice Amp
Setup Instructions (Continued)
Begin Self Installation
During boot-up the device LEDs will be solid green for a few seconds during initial
1.
hardware tests. This takes approximately 8 to 10 seconds.
The WAN LED will turn solid green; all other LEDs will be OFF.
2.
This takes approximately 2 minutes.
The WAN LED will stay solid green; all other LEDs will blink red.
3.
NOTE: Steps 1 through 3 are expected behavior.
The C-NET LED will turn solid green. This will take approximately 15 minutes.
4.
NOTE: If the WAN or C-NET are solid red after 15 minutes, call in to Care to activate
the Magic Box Gold Ethernet capability before installing the Voice Amp.
Take a Break
Your Sprint Magic Box Voice Amp will go through a self-installation process
during which it may download new software images and perform automatic
synchronization between services.

This process may take up to 60 minutes
The unit may restart a couple of times during this process. At the end of this process,
all LEDs should be solid Green:

WAN LED: Indicates successful connection to Internet

C-NET LED: Indicates successful connection to Sprint's Core Network

GPS LED: Indicates GPS lock achieved

CDMA LED Indicates CDMA Voice Services available
Quick Start Guide
The Reset button is located on the back to the left side of the Ethernet port.
Note: To prevent it being pressed accidentally the Reset button is accessible only by
a pin or similar thin object.
 A short press (less than 9 seconds) will initiate a reset of the unit

A long press (more than 10 seconds) will reset the unit to its factory default
Note: The Sprint Magic Box Voice Amp will only work with the Sprint Magic Box Gold
version. It will not work with other Magic Box versions. The Sprint Magic Box Gold
must be connected to the Sprint network for the Voice Amp to be functional.
LEDs Behavior
LEDs are used to indicate - WAN, C-NET, GPS and CDMA access.
Not Connected
Need Help and Important Information
If you need help with your Sprint Magic Box Voice Amp contact customer care. By
using your Magic Box Voice Amp, you are accepting the Magic Box Voice Amp
terms and conditions.
ONLINE: sprint.com/magicbox
PHONE: Sprint Customer Care (844-463-3194)
For radiofrequency exposure compliance, this device must be installed and operated
to provide a minimum safe distance of at least 20 cm (8 in) from all persons.
WARNING
©2018 SPRINT and the logo are trademarks of Sprint. Airspan and the logo are trademarks of Airspan

Troubleshooting

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
Terms and conditions, FAQs, FCC statement, technical documentation and more

The Sprint Network Tool App is available for Android users from the Google Play
Store. The Sprint Network Tool App can assist customers with determining the
best location to place a Magic Box device.
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DUG01478
Rev 0.14