SW Comms Polycom VVX411 Quick User Manual

Q U I C K U S E R G U I D E
Polycom VVX411 Call Centre

Basic Call Handling

Make an internal call: Dial extension number or press the button
next to the name of the person you want to call, or search the
directory by clicking MORE then DIRECTORY (see Directory sec-
tion for further help).
Make an external call: Dial the number you require.
NEED '9' FOR AN EXTERNAL LINE.
Receive a call: Lift receiver or press ANSWER in the screen.
Hold a call: Press to hold a caller. Press the same key again
to retrieve the caller.
Transfer A Call
Announced – press TRANSFER key
caller and press TRANSFER key again.
Alternatively, if you have names on your screen, press TRANSFER
key then press LINES, then press the button next to the name of
the person you want to transfer to, announce caller and press
TRANSFER key again.
Blind – press TRANSFER key, dial number and press TRANSFER
key again when you hear a ringing tone.
Alternatively, if you have names on your screen, press TRANSFER
key then press LINES, then press the button next to the name of
the person you want to transfer to, and press TRANSFER key
again when you hear a ringing tone.
Retrieve A Call
If the extension is busy or no one picks up the call, press CANCEL
in the screen to return to caller.
If the extension answers but can't take the transfer, press CAN-
CEL in the screen to return to caller.
If the extension rejects the call, press RESUME in the screen to
return to the caller.
Call History
You will see the number of missed calls that have been present-
ed to your handset in the top right-hand side of the screen.
Clicking either the down navigation key or the REDIAL key, then
the left button, will remove this.
To view a list of your missed calls press the down navigation key.
To view a list of your outbound calls, press the right navigation
key. To view a list of your inbound calls, press the left navigation
key.
You can view a combined list by pressing the REDIAL key.
Issue 2
YOU DO NOT
, dial number, announce
(if transfer is not successful)
Support Desk: 01392330033
supportdesk@swcomms.co.uk
Customer Service: 01392315315
customer.service@swcomms.co.uk
Additional guides are available at
www.swcomms.co.uk/resource-centre/user-
guides-and-manuals
Pickup Calls
If you know the extension number of the phone that is ringing,
press MORE twice, press PICKUP, enter the extension number
and press #.
Alternatively, if you have people programmed onto your screen,
press the green flashing light next to the person's name when
someone is calling them, and you will pick up this call.
If you are in a pickup group with the phone that is ringing, press
MORE twice, then GRPICKUP to get the longest ringing caller in
your group.

3-Way Conference Call

st
Dial 1 party, press MORE then CONFRNC in screen. This will
put the caller on hold and allow you to invite the 3
rd
3 party and invite them into your conversation.
If they are happy to join, press MORE and then press CONFRNC
again to connect the call.

Call Forward

Press FORWARD in screen. Highlight when you want to forward
your calls e.g. Always, No Answer or Busy, and press SELECT in
screen.
Enter the number you want to forward your calls to (e.g. 500 if
forwarding to voicemail) and press ENABLE.
To cancel a forward, repeat process above, and select DISABLE.

Call Recording

To manually record a conversation press *1 during the call, and
the recording will begin from the start of the call. To pause the
recording, press *3 and to resume the recording press *7.
Please ensure you inform your administrator if you record a call,
as you will only have a finite amount of storage.
rd
party. Dial
(this is a licenced feature)