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FAQ – FIRST AID
If your machine doesn't works correctly, please follow the following steps
Contents
1.
Bills are not (or partially) recognized ................................................................................................................... 1
2.
BILLS ARE NOT TAKEN STRAIGHT IN..................................................................................................................... 4
3.
Device isn't working (looks like it is dead) ........................................................................................................... 5
1. Bills are not (or partially) recognized
The AT110 uses a lot of sensors to indicate if a bill is faulty and to determine the
value of a bill:
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Summary of Contents for acropaq AT110
- Page 1 BILLS ARE NOT TAKEN STRAIGHT IN........................4 Device isn’t working (looks like it is dead) ......................5 1. Bills are not (or partially) recognized The AT110 uses a lot of sensors to indicate if a bill is faulty and to determine the value of a bill:...
- Page 2 So first thing is to clean out the sensors: If the sensors are clean, and the problem is still occurring, make sure that you have the latest software on your device. Check it by checking on the Acropaq.com website which is the latest version of the device:...
- Page 3 The software version of the AT110 is easy to find out, check it by plugging in and out the power supply from the device When the device boots up, the softwareversion will pop up for 3 seconds: In our case it is P38, for EURO bills...
- Page 4 2. BILLS ARE NOT TAKEN STRAIGHT IN If that happens, please check the white data cable: Sometimes it happens that, when closing the device, the cable gets ‘in the way’:...
- Page 5 9V) 2) If the other power supply didn’t help, please check in the interior if the white flat cable didn’t came loose: If this doesn’t help, please check with ACROPAQ customer service...